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Grab မှ မြန်မာတို့၏ နေ့စဉ်သုံး Super App တစ်ခုအဖြစ် ဝန်ဆောင်မှုပေးသွားမည့်ကတိကဝတ်အား အရှိန်အဟုန်မြှင့် လုပ်ဆောင်

ရန်ကုန်၊ မြန်မာ၊ ၂၀၂၀ ခုနှစ်၊ ဖေဖော်ဝါရီလ၊ ၁၁ ရက် – မြန်မာနိုင်ငံနှင့် အရှေ့တောင်အာရှဒေသ၏ ထိပ်တန်း Super App တစ်ခုဖြစ်သည့် Grab သည် ၂၀၁၉ ခုနှစ်အတွင်း မြန်မာနိုင်ငံနှင့် နိုင်ငံတွင်း နေထိုင်သူများအတွက် ကောင်းမွန်သည့် တန်ဖိုးမြှင့်ဝန်ဆောင်မှုများကို ပေးအပ်ခဲ့ပြီး ဘဝအဆင့်အတန်း တိုးတက်မြင့်မားစေမည့် ၎င်း၏ အစီအစဉ်များကို အကောင်အထည် ဖော်နိုင်ခဲ့ခြင်းဖြင့် တိုးတက်မှုအရှိန်အဟုန်ကို ဆက်လက် ထိန်းသိမ်းနိုင်ခဲ့သည်။ မြန်မာနိုင်ငံတွင် Grab ၏ ကာလရှည် ရင်းနှီးမြှုပ်နှံမှုကြီးသည် မည်သည့် လူမှုအသိုက်အဝန်းမျိုးအတွက်မဆို […]

Grab Takes Strides Towards Delivering its Promise of Being Myanmar’s Everyday, Everything Super App

Yangon, Myanmar, 11 February 2020 – Grab, the leading super app in Myanmar and Southeast Asia, continued its growth momentum in 2019 by delivering on its plans to improve lives and provide value-added services to Myanmar and its people. Grab’s long-term investment in Myanmar has put the building blocks in place to bring positive impact to different communities. More and more users are enjoying access to various services in the Grab App from transportation to food deliveries, while Grab’s driver-partners, delivery-partners and food merchant-partners are enjoying greater income opportunities.

Since 2017, Grab has brought its innovation, expertise and investment to Myanmar to support the transformation of the country’s transportation sector. In 2019, Grab continued its efforts to bring positive impact to the daily lives of passengers and driver-partners with new services such as GrabTaxiCall to provide live assisted bookings for GrabTaxi rides and Premium Rentals (Beta), a premium, on-demand and flexible service allowing businesspeople, tourists and families to book 7-seater minivans and 4-seater sedans for hourly and daily use.

A number of innovative in-app features were also introduced for users, including the new-look GrabRewards and Hotels, allowing Grab users to make bookings of hotel and accommodation during their trips within and outside of Myanmar. For driver-partners, Grab launched the Instant Cash Out feature to facilitate instantaneous withdrawal of earnings and easier payment of online transactions. The compulsory Passenger Selfie Verification policy for new Grab users was also launched to ensure higher safety and security standards on the platform.

Another significant milestone for Grab was the launch of food delivery service GrabFood in November 2019. GrabFood empowers people in Yangon to beat hunger anytime. Today, students stuck working on a project at school, professionals slugging it through a working lunch, even parents tending to their children can now satisfy their hunger, with each food delivery arriving at an average of 30 minutes. GrabFood aims to be the leading food delivery player in Myanmar in terms of order volume, having the widest selection of merchants and fastest delivery time.

“Grab is constantly trying to elevate the quality of life for people in Myanmar and we will continue our efforts to generate positive outcomes for various communities. 2019 was a memorable year for us as we diversified our services. As Myanmar’s everyday, everything super app, we have added food deliveries, hotel bookings within the Grab App and rentals of premium vehicles to our other transportation services. To drive Myanmar forward and strengthen our position as the everyday, everything super app, we will maintain our focus on service quality and safety standards and to expand our ecosystem through investment in technology, platform enhancements and forging more partnerships,” said Cindy Toh, Country Head, Grab Myanmar.

2019 Milestones

Grab’s milestones of 2019 have empowered users, partners and the business community by enabling access to everyday services in one super app. Here are some of Grab Myanmar’s highlights of 2019 in numbers: (Please refer to infographic attached separately for more details)

Grab’s growth in transport services:

  • Growing trend in ride-hailing with 10% increase in daily bookings in 2019 compared to 2018
  • 97 million kilometres in distance travelled via Grab in Yangon in 2019
  • Improvements in map usage with 600% increase in Points of Interest (POI) to 196,000 by end-December 2019
  • Most popular destinations: Myanmar Plaza, Junction City, Yangon International Airport
  • Improved service standards with doubling of Platinum and Gold driver-partners

Growth of GrabFood since it was launched two months ago:

  • Average delivery time of 30 minutes
  • Most ordered items: Local Favourites, Fried Chicken, Bubble Tea

Growth in usage of GrabRewards:

  • Average of more than 2,100 GrabRewards redemptions per day in 2019
  • 20% growth in active GrabRewards users in 2019
  • Most popular redemptions: Mobile top-ups, discounts at food merchants, movie tickets

Contribution to the business community with Grab For Business

  • Doubled the number of Grab for Business partner organisations in 2019
  • 200% increase in Grab for Business bookings in 2019 compared to 2018
  • More than 30,000 registered Grab for Business users

In the past year, Grab has also formed numerous partnerships to offer new in-app features, to bring benefits to driver-partners, to bring unique experiences to users, to support special causes and encourage road safety. They include:

  • Myanma Insurance: Personal Accident Insurance coverage for driver-partners and passengers on every trip, with claims processed by Myanma Insurance.
  • Tuborg and Kirin Ichiban: Educational campaigns to promote responsible drinking with beer brands Tuborg and Kirin Ichiban.
  • Disney: Grab hosted a movie screening of Marvel Studios’ Avengers: Endgame at Mingalar Cinemas and gave away thousands of movie tickets through GrabRewards.
  • UnionPay, JCB, VISA: Credit and debit card holders users can save more with  cashless payments for rides booked through the Grab App.
  • Agoda and Booking.com: New in-app feature named Hotels, allow users to book hotels and other accommodation from Agoda and Booking.com without having to leave the Grab App.
  • Denko: 5,000 co-branded Grab Denko Smile Cards were issued to driver-partners to enjoy petrol rebates.
  • Samaritan’s Purse: Partnership formed to launch anti-human trafficking awareness campaign and workshops for driver-partners.

Plans for 2020

Grab will continue its momentum in the coming year to expand its services to other cities, improve the quality of transportation services, and to support different communities.

Launch of GrabFood in Mandalay: Grab will bring GrabFood, its online food delivery service, to Mandalay in 2020 to create more income opportunities for local restaurants and delivery-partners.

Expansion of Premium Rentals service: Grab’s Premium Rentals [Beta] on-demand and flexible service allows passengers to rent premium 7-seater and 4-seater vehicles for hourly and daily use, with multiple stops possible. This service will be expanded to other cities and to offer a variety of flexible packages that suit the everyday needs of families, businesspeople, employees, and regular commuters.

Improving transportation service standards: In 2019, Grab implemented an innovative automated Quality Framework system which assesses the performance of driver-partners based on the trip ratings and feedback provided by users. Grab will utilise this system to encourage users to share feedback about their trips, so as to ensure the highest service standards and customer satisfaction.

Grab For Good initiatives: Grab will introduce a number of initiatives under its Grab for Good ethos such as using technology on the Grab platform to improve accessibility and provide essential services for the disadvantaged and underserved. More updates about the Grab For Good initiatives in Myanmar will be shared in the near future. 

For more information about Grab Myanmar, visit www.grab.com or www.facebook.com/GrabMM.

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