Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data and private information.
Our Vendor Security Programme prevents our users' personal information from being abused or mismanaged by third parties. The programme that helps us screen for any issues that may compromise your data security and privacy.
Our system is programmed to detect any anomaly in your login activity. To reduce the accidental or intentional take-over of your account, we perform additional security checks to verify that it is indeed you who is attempting to sign in to your account.
For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account.
Grab FairPlay programme is a platform where Grab users are incentivised for reporting any fraudulent activities within the Grab community.
Every payment and transaction made is valuable. Our app features are continually strengthened and protected by the latest technology and stringent processes, so users can do what they need with peace of mind.
All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine.
You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.
Instantly block a lost or misplaced GrabPay Card from within the Grab app.GrabPay ကဒ် ပျောက်ဆုံးသွားပါက (သို့မဟုတ်) အထားမှားပြီး ရှာဖွေမတွေ့ရှိပါက Grab app တွင်းမှ ကဒ်သုံးစွဲမှုကို ချက်ချင်းပိတ်ထားပေးပါတယ်။
GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.
No consumer or partner should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience, no matter where you are or what service you choose to use.
Using facial recognition, our partners are required to authenticate and verify their identity at least once a day to ensure only registered partners can accept bookings via the Grab app.
We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones.
Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support.
Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.
Make a report about the safety and quality of the food delivered to you, and provide feedback to help us and our merchant-partners improve.