A safer everyday for everyone

Grab’s ambition is to build a trusted and secure marketplace where entrepreneurs and consumers can participate and thrive with peace of mind. As millions continue to rely on us daily, safety remains our top priority.

Your account is protected

Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data and private information.

Vendor Security Programme

Our Vendor Security Programme prevents our users' personal information from being abused or mismanaged by third parties. The programme that helps us screen for any issues that may compromise your data security and privacy.

Account verification

Our system is programmed to detect any anomaly in your login activity. To reduce the accidental or intentional take-over of your account, we perform additional security checks to verify that it is indeed you who is attempting to sign in to your account.

Banning of modified devices

For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account.

Fairplay programme

Grab FairPlay programme is a platform where Grab users are incentivised for reporting any fraudulent activities within the Grab community.

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    Vendor Security Programme

    Our Vendor Security Programme prevents our users' personal information from being abused or mismanaged by third parties. The programme that helps us screen for any issues that may compromise your data security and privacy.

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    Account verification

    Our system is programmed to detect any anomaly in your login activity. To reduce the accidental or intentional take-over of your account, we perform additional security checks to verify that it is indeed you who is attempting to sign in to your account.

  • 3/4

    Banning of modified devices

    For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account.

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    Fairplay programme

    Grab FairPlay programme is a platform where Grab users are incentivised for reporting any fraudulent activities within the Grab community.

Your every transaction is protected

Every payment and transaction made is valuable. Our app features are continually strengthened and protected by the latest technology and stringent processes, so users can do what they need with peace of mind.

End-to-end encryption

All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine.

Verification through biometrics

You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.

Lock your card instantly

Instantly block a lost or misplaced GrabPay Card from within the Grab app.GrabPay ကဒ် ပျောက်ဆုံးသွားပါက (သို့မဟုတ်) အထားမှားပြီး ရှာဖွေမတွေ့ရှိပါက Grab app တွင်းမှ ကဒ်သုံးစွဲမှုကို ချက်ချင်းပိတ်ထားပေးပါတယ်။

Industry-acclaimed standards

GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.

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    End-to-end encryption

    All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine.

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    Verification through biometrics

    You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.

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    Lock your card instantly

    Instantly block a lost or misplaced GrabPay Card from within the Grab app.GrabPay ကဒ် ပျောက်ဆုံးသွားပါက (သို့မဟုတ်) အထားမှားပြီး ရှာဖွေမတွေ့ရှိပါက Grab app တွင်းမှ ကဒ်သုံးစွဲမှုကို ချက်ချင်းပိတ်ထားပေးပါတယ်။

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    Industry-acclaimed standards

    GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.

A safer on-ground experience for all

No consumer or partner should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience, no matter where you are or what service you choose to use.

Driver- and delivery-partner facial authentication

Using facial recognition, our partners are required to authenticate and verify their identity at least once a day to ensure only registered partners can accept bookings via the Grab app.

24/7 Safety Centre

We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones.

Trip monitoring

Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support.

Driving Safety Report

Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.

Food standards report

Make a report about the safety and quality of the food delivered to you, and provide feedback to help us and our merchant-partners improve.

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    Driver- and delivery-partner facial authentication

    Using facial recognition, our partners are required to authenticate and verify their identity at least once a day to ensure only registered partners can accept bookings via the Grab app.

  • 2/5

    24/7 Safety Centre

    We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones.

  • 3/5

    Trip monitoring

    Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support.

  • 4/5

    Driving Safety Report

    Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.

Awards and accreditations

Florin Awards 2016, Global Payment Summit

Award-winning wallet security

GrabPay: PCI DSS level 1 compliant

The highest standard of security for payments

ISO 9001:2015 Quality Certification

First in the ride-hailing industry globally
About us

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