Friday February 8th, 2019

Save money and protect your privacy when you call from your Grab app

If you wish to contact your Grab driver to coordinate a pick-up or talk about other details of the ride you booked, you can now do so using your mobile data and Wi-Fi connection to make calls on Grab. That way, you won’t be using up your mobile minutes and your phone number will not be displayed on your driver’s phone.

All you have to do is tap the Call button in your Grab app as usual and the call will be done over the internet. Update your Grab app and give it a try today!

 

 

Discover the benefits of calling
your Grab driver with mobile data

 

Save money on your call charges
Calls are cheaper with data, so top up your mobile plan to include data. That way, you won’t have to worry about using up your mobile minutes whenever you call your driver.

  

Your phone number will not be disclosed
Drivers won’t be able to see your contact details (and you won’t see theirs) when you make or receive a call on Grab. In case of poor internet connection, you’ll be prompted to make a phone call using a set of random digits* instead of your real phone number.

*This is available in selected regions only.
     

 

 

Here’s how to call your driver in your Grab app

 

 

When your driver calls you, you’ll see an incoming call screen with your driver’s name.

 

 

 

Frequently Asked Questions

1. Why am I not seeing the regular phone number while calling?
All calls will now be done via the internet instead of a regular phone call.

2. Why can’t I make calls over the internet?
You and your driver must be on the latest version of Grab/Grab Driver app for this feature to work.

3. What happens when I am in a bad network area?
If your internet is activated, your call will still be done over the internet. You will have the option to turn off your internet connection so you can make a call via your regular phone line (using your mobile minutes).

4. What happens when my internet is not active?
You will be able to call via your regular phone line.

5. Can I call via internet post ride completion for any Lost & Found issue?
At this time, Lost & Found calls (from History) will still be made over a phone call (via your regular phone line with number masking).

6. When I am travelling abroad, will I incur extra charges for the internet call?
Your standard data roaming charges will apply. Please check with your telco service provider for data charges.

7. What happens when the call gets disconnected due to internet becoming inactive?
Your call will end. You can call again by tapping the Call button on the booking page. You should be connected via a regular phone call (call charges apply).

8. Can I use the internet call for all Grab services?
No, it is only available for Transport services at the moment. We are working to make this feature available for GrabExpress and GrabFood soon, so stay tuned!

9. I am seeing ‘free call’ on the screen when I place a call. But, I was charged for my data. Why?
‘Free call’ is being used to signify that you will not incur any charges on your phone call. However, regular data charges would apply.

10. I don’t want to use my data for calling. How can I switch back to the regular phone call?
We apologise for the inconvenience, however, we do not have the capability to allow switching back at this time. We recommend you to use this feature as it helps protect your phone number.

11. How do we prevent data over-use?
It’s not supported for now.