Covid-19 response

Grab is working closely with our partners to create and implement initiatives that ensure everyone has access to the right information and resources to get vaccinated.

Vaccination for all

Grab’s goal is to reach fully vaccinated* status for all Grab employees and Grab driver- and delivery-partners by the end of 2022*.

We are subsidising the cost of Covid-19 vaccines and vaccination arrangements for delivery-partners and Grab employees. Grab also provides cash incentives for driver-partners who take valuable time out of their busy day to get vaccinated.

Financial assistance

To help ease the financial burden of driver-partners who are hospitalised due to Covid-19, Grab is providing financial assistance and earnings support.

Help for small business partners

Initiatives like our #LocalHeroes campaign have allowed merchant-partners to use our app as a channel to promote their food businesses and rally communities to support them.

Our #SupportLocal campaign to support the city’s small independent food establishments and hawkers as they strive to continue operations despite the challenges faced because of COVID-19. Through the campaign, Grab Myanmar helps to boost the visibility and order volume of more than 100 local food merchant-partners which are on board the GrabFood platform.

Safety and hygiene standards

Early into the pandemic, Grab launched GrabProtect: a suite of safety and hygiene measures to minimise Covid-19 risk on our transport services.

No mask, no ride

Passengers and driver-partners must wear a mask at all times. If either is not wearing a mask, either party can cancel the ride and the cancellation penalty fee will be waived. Cancellation reasons are monitored and necessary action is taken to ensure safety standards are enforced.

Online health and hygiene declaration

Driver- and delivery-partners are required to submit an online health and hygiene declaration form through the app before starting the ride or delivery. This is to confirm they do not exhibit Covid-19 symptoms and have adopted necessary safety measures. Driver- and delivery-partners are also required to take a mask selfie before starting their shift.

Contactless delivery

Consumers can notify delivery-partners via GrabChat to leave their orders at their doorstep, lobby, or specified location.

Cashless payments

Consumers are encouraged to choose cashless payments to minimise contact, making every ride and delivery even safer.

Hygiene kits for partners

Driver- and delivery-partners are advised to frequently disinfect their vehicles and GrabFood delivery bags. Grab has also worked with multiple partners to provide free GrabProtect hygiene kits that include face masks and sanitisers for our partners.

Safety feedback

Consumers are able to provide feedback through our in-app ratings and feedback feature on health and hygiene concerns. Their feedback is investigated and necessary action is taken to ensure everyone’s safety.

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