Platform and Ride Safety
Safety is our top priority at Grab, and we continuously raise our platform safety standards to protect the communities we serve.
Grab’s Impact in 2025
99.9%
99.9% of all rides on the Grab platform were completed without any reported safety incidents
10%
10% year-on-year reduction in incidents per million rides
90%
90% of surveyed driver-partners perceived Grab to be safer than other gig platforms
Safety Risk Management
Grab’s safety outcomes are underpinned by a structured, end-to-end safety management system that integrates prevention, real-time intervention and continuous improvement.
Safety Incident Management System
Grab maintains a structured Safety Incident Management System (SIMS) to ensure all safety incidents are logged, assessed, managed and reviewed in a consistent and accountable manner. We have numerous reporting channels, triage and escalation protocols, and a 24/7 Incident Response team.
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Grab Company Limited
Address: Mapletree Business Centre Building, 1060 Nguyen Van Linh, Tan Hung Ward, Ho Chi Minh City, Vietnam
Enterprise No.: 0312650437 issued by the Department of Planning and Investment of Ho Chi Minh City on February 14th, 2014
Legal Representative: Ma Tuan Trong
Position: Managing Director
Vietnam
