Code of Conduct: GrabFood Merchant

The Code of Conduct (“Code”) is a set of guidelines and standards that GrabTaxi Holdings Pte Ltd and its subsidiaries (“Grab”, “We”) hold our independent merchant-partners (“Merchants”, “You”) accountable to as part of our Grab community. Abiding by the Code ensures that we protect our users and systems and that together we deliver the best experience to our consumers.


Unless specified otherwise in the relevant section, the following penalties may be imposed by Grab depending on the frequency and severity of the violation. These penalties may be adjusted as necessary:

  1. Up to 10% of the Sales value
  2. Suspension up to thirty (30) days
  3. Permanent banning from the Grab Platform