The Code of Conduct (“Code”) is a set of guidelines and standards that GrabTaxi Holdings Pte Ltd and its subsidiaries (“Grab”, “We”) hold our independent merchant-partners (“Merchants”, “You”) accountable to as part of our Grab community. Abiding by the Code ensures that we protect our users and systems and that together we deliver the best experience to our customers.
Comply with Laws and Regulations
Your government and local regulatory authorities require you to comply with all applicable laws, rules and regulations, including, but not limited to, food, labour, health, safety and environmental laws and regulations.
As a Grab merchant-partner, we require you to hold valid licenses to operate and other permits as may be required by the relevant authorities. We ask you to update and/or resubmit documents when registered documents are expired or revoked. Grab reserves the right to request for updated information as and when required and to redress the matter if you fail or refuse to do so.
Activities of a criminal nature, including but not limited to the selling of illegal, prohibited or controlled goods, fraud, assault, harassment or abuse of any kind, will not be tolerated. We will work closely with law enforcement agencies when called to do so to investigate the matter.
Violations of the Code
As an everyday app that serves our user’s daily needs, ensuring safety and security to our customers and partners in every experience is our top priority.
Grab takes violations of the Code seriously. Grab has thresholds relating to quality issues to maintain the high standards of our platform. Failing to meet these thresholds may lead to suspension or termination of user access to the Grab platform. Grab may, but is under no obligation to, notify you before terminating your use of the Grab application and services.
We encourage Merchant-partners to notify Grab immediately of any breach of applicable laws and regulations that may affect their ability to provide services.
If you suspect fraudulent activities involving other merchants or driver-partners, customers or corporate partners, you may submit this information via our FairPlay Rewards Program.