Your one-stop learning centre.

Welcome to GrabAcademy for Merchants. Here, you’ll find online resources to help you master and get the most out of GrabMerchant tools, and learn best practices on how to run and grow your business. Access our step-by-step video tutorials, quick guides, and more below.

Ready

Learn the basics to get your store up and running.

Sell

Master the best practices of selling online and operating efficiently.

Grow

Find opportunities to increase sales.

Get Ready

  • Building your menu

Make first impressions count with your menu. Learn about adding items and categories, and how to use photos and descriptions to drive sales.

[Begin Training]

  • Allowing customers to customise their order

Give customers the power to tailor their meals by adding option groups to your menu. Create customisation for build-your-own meals, sweetness levels, and more.

[Begin Training]

  • Tips on creating an appealing menu

Learn how to use photos, descriptions, and other nudges to convert more customers.

[View Guide]

  • How to make your food look irresistible in photos

No professional photographer or high-quality camera? No problem! Learn how you can use your smartphone to take and edit appetizing photos of your dishes..

[View Guide]

  • Changing your store hours

Always make sure your store hours are up-to-date in the app. Learn how to change your regular opening hours, or schedule special hours for one-off events like public holidays.

[Begin Training]

  • Manage employees with user roles

Set the right level of access in the app for different employees. Learn how this protects sensitive information and keeps everyone productive.

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  • Understand the Merchant Code of Conduct

Find about our community guidelines and how you can play your role as our merchant-partner to uphold our community standards.

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Start Selling

  • Safely Buying and Storing Food

Learn from best practices on how to source and store fresh ingredients safely.

[Coming soon!]

  • Prepare and cook food safely 

Learn the best practices on preparing, cooking and reheating food safely.

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  • Practice personal hygiene in the kitchen

Go through the key steps of maintaining personal hygiene to prevent food safety incidents.

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  • Prevent food contamination

Understand how food contamination happens and what you can do to prevent it.

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  • Cleaning and sanitising practices

Understand how food contamination happens and what you can do to prevent it.

[Coming soon!]

  • Preventing Pest Infestations

Understand how pest infestation happens and what you can do to prevent it.

[Coming soon!]

  • Improve food quality

Understand what’s important to customers when it comes to food quality and what you can do to achieve it.

[Coming soon!]

  • Improve food packaging

Learn from best practices on how to prevent food spillage when orders are delivered.

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  • How to manage orders efficiently

Master the steps to smooth operations. Learn how to manage orders from start to finish, and keep operations running efficiently.

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  • How to change an order

What happens when a customer orders something that’s out-of-stock? Learn how to handle the situation professionally and edit the order in the app.

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  • Cancelling an order

Sometimes, the unavoidable happens and you find yourself unable to fulfil an order. Don’t worry, follow these steps to manage the situation and cancel the order through the app.

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  • Handling busy periods

Stay efficient even when things get busy. Learn how to change your store status to have more time to prepare food and manage expectations for both delivery-partners and customers.

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  • How to change an item’s availability

If an item runs out at the last minute, act fast and update it on your menu so customers won’t be able to order it. Learn how in this video.

[Begin Training]

  • Resolve common order issues

Understand common issues faced by merchant-partners when managing online orders and what are steps you can take to avoid and resolve them.

[Begin Training]

Grow Your Business

  • Tips on how to run a successful promotion

Learn from best practices on how to plan effective promotions that meet your business goals.

[View Guide]

  • How to use social media to promote your business

Learn from best practices on how you can use social media to gain more customers and to build customer loyalty.

[View Guide]

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