The Grab and Uber apps continue to operate as normal until 15 April, after which the Uber service will cease in the Philippines. Passengers who wish to use Grab can download the Grab app here.
We’ve prepared some answers to the questions you may be asking:
Will I still be able to use the Uber app?
The Uber service will be available in the Philippines until 15 April 2018. Uber riders can immediately download and use the Grab app to book rides for your travelling needs in Southeast Asia.
How do I start to use the Grab app?
What’s the difference between the Grab and Uber apps?
The most important thing is the same – you can book your daily rides easily, on-demand and choose the transport service you prefer, whether car or taxi.
You also get more out of Grab.
With Grab Express, you can get your parcels delivered on-demand, with real-time tracking.
With GrabRewards, you can enjoy more value with your rides. Ride, earn points, and redeem them instantly for benefits such as vouchers for mobile load, food, shopping discounts and more. Or if you prefer, you can also redeem your GrabRewards points for discounts off your next ride.
Grab also has GrabPay. It’s easy to top-up. Use it to go cashless when you pay for rides, and you can use GrabPay to transfer credits easily to your friends and loved ones.
Will fares change?
No. For services that are on dynamic fares, such as GrabCar or GrabShare, fares will continue to be calculated based on a base distance, with a dynamic surcharge that will be applied based on factors including demand and supply in that particular point in time, traffic conditions and estimated time taken for the journey. This is a fair calculation for drivers as they navigate varying road conditions throughout the day. This means fares are lower in low demand periods – and vice versa – which helps match drivers to passengers efficiently throughout the day.
Passengers who choose the taxi options will continue to pay by metered fares that are set by the taxi companies.
Grab has always focused on both our drivers’ and passengers’ needs, and we’re unwavering in our mission to provide a variety of safe and affordable transport services for customers in Southeast Asia. Passengers should always have a choice of taking the transport service that best suits them, whether in speed, cost or comfort.
Will I be able to get a ride faster?
We’re working hard to onboard interested Uber drivers onto the Grab platform. We appreciate your patience in the first couple of weeks if there may be any service disruptions. In the following weeks, you’ll be able to enjoy a faster booking experience, as we welcome more drivers to the Grab platform.
What happens to my account information in the Uber app?
Your information will not be shared with Grab. If you are new to Grab, we will still need you to register your account with us to start riding,
At Grab, we respect the privacy and confidentiality of our users’ data and operate in compliance with the applicable privacy laws. We are committed to protecting our users’ data and would like to reassure all our partners that we have security and anti-fraud measures in place to ensure that their personal details remain safe and secure.
Is any data being transferred from Uber to Grab?
No Uber rider data was transferred to Grab for riders in the Philippines.
I am an Uber for Business customer. How will this change affect me?
Uber for Business services for employees of local and global companies will not be supported for trips taken in Southeast Asia after the transition. Uber rides outside of Southeast Asia will still be supported through existing Uber for Business agreements.
If you or your employer is interested in a Grab for Business account, contact our country corporate sales team via grab.com/business.