Find your passengers, quickly and easily!

GrabChat helps you save money as you won’t have to call or SMS your passenger. It is an instant messaging platform within the Grab app that is designed to make it easier for drivers and passengers to communicate. GrabChat is also equipped with templated messages such as “I’ll arrive in 2 minutes” that makes responding simple and safe.

Benefits of GrabChat

  • Seamless communication
    GrabChat works within the Grab app.
  • Safety
    Drivers can send templated messages with a single tap.
  • Privacy
    All conversation histories are deleted once the journey is completed.
  • Reduced cost
    No SMS charges and no international call charges for foreign numbers.


Here’s how to use GrabChat:

  1. Update your Grab Driver app to the latest version (v4.7.0). Update here.
  2. Accept a booking as usual.
  3. You will see a Chat icon next to the call button.
  4. Tap on it to send your passenger a message for free!