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How do we make a driver’s job better?

When Grab started in 2012, this simple question has guided the way we serve our driver-partners.

We can’t promise you that we’ll get it right all the time, but we can promise you that we’re committed to serving you better, 365 days a year.

Bagaimana untuk mempertingkatkan pengalaman bekerja para pemandu?

Ketika Grab diperkenalkan pada tahun 2012, soalan mudah ini telah mendorong kami untuk mempertingkatkan pengalaman rakan pemandu kami.

Setiap janji ada cabarannya. Kadangkala disempurnakan, kadangkala tidak. Tetapi, kami komited untuk mempertingkatkan pengalaman memandu anda, setiap hari, sepanjang tahun.

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Are you a driver-partner? Find out how
we're improving our services down below.

Previous
Next

Better support

Being there when you need us.

  • Get instant answers to standard questions

  • Just open the new, frequently updated Help Centre within your app. Save time and resume your activities sooner.

  • We’re on-call for you, 24/7

  • When you can’t find the answers you need within the in-app Help Centre, no worries. Just give us a call, any time, any day.

  • Personalised booking-related responses via e-mail

  • In most cases, we’ll respond to your questions within 6 hours. It’s not great, but we will keep working on shortening your waiting time.

  • Bad passenger behaviour? Report it.

  • After every trip, you will be prompted within the app to comment. Please report it if passengers were abusive to you, or did not show up. If proven to be true, they will be banned.

  • Rate your passenger after every trip

  • Where necessary, we will take appropriate action on passengers with poor ratings.

  • Better transparency on suspension/banning

  • If a driver-partner has committed a violation, we will first issue a warning via SMS. If it happens again, we will proceed to suspend them until they come to the Driver Centre for a Re-Education session. After they attend the session, reactivation is possible. Depending on the severity of the issue, they may be suspended or terminated without prior warning.

Better payments

Ensuring your hard work pays off

  • In-app daily & weekly Statement of Earnings

  • Get faster and easier access to your earning progress throughout the week. You can also download your full statement as a PDF.

  • In-app incentive tracker

  • Now you can keep track of your incentives and payouts directly within the app.

  • In-app incentive tracker

  • Now you can keep track of your incentives and payouts directly within the app.

  • Daily incentive payout

  • Get your incentive payout by the next business day.

  • Higher fares during peak hours

  • To compensate for the longer time you spend in traffic, we have revised the morning and evening peak hours.

  • Minimum RM5 fare, guaranteed

  • Applicable for all rides. If your trip is below RM5, we will top up the difference to your credit wallet once a week.

  • GrabPay fares to be topped up in your cash wallet by next business day

  • GrabShare will only be available at selected popular areas for better matches, so you can minimise your cost and maximise your profit.

  • Fuel, car maintenance, and more

  • We recently introduced GrabAllStars, a rewards programme for Grab driver-partners. Every month, we offer various benefits including fuel savers, grocery vouchers, and in-car cameras. Keep checking graballstars.com for latest benefits. Gold and Platinum driver-partners might also be offered extra income opportunities through car wrap ads or in-car tablets for ads.

Better efficiency

Tools to make the job easier

  • Video tutorials on improving your earnings

  • Topics like ‘hourly guarantee’ and GrabShare will now be presented on YouTube to help you better understand and get tips on improving your earnings.

  • In-app training videos

  • When you can’t find the answers you need within the in-app Help Centre, no worries. Just give us a call, any time, any day.

  • Never miss another notice

  • In most cases, we’ll respond to your questions within 6 hours. It’s not great, but we will keep working on shortening your waiting time.

  • Rate and review your trips directly within the app

  • After every trip, you will be prompted within the app to comment. Please report it if passengers were abusive to you, or did not show up. If proven to be true, they will be banned.

Better community

Keeps you informed, keeps us accountable

  • Ongoing Teh Tarik forums

  • We will continue to have these sessions regularly as the drivers who attend provide great, honest feedback from the ground to our Grabbers.

  • Annual updates at driver townhalls

  • Join us for a yearly get together to get updates related to your driving experience with Grab

Previous
Next

Better support

Being there when you need us.

  • Get instant answers to standard questions

  • Just open the new, frequently updated Help Centre within your app. Save time and resume your activities sooner.

  • We’re on-call for you, 24/7

  • When you can’t find the answers you need within the in-app Help Centre, no worries. Just give us a call, any time, any day.

  • Personalised booking-related responses via e-mail

  • In most cases, we’ll respond to your questions within 6 hours. It’s not great, but we will keep working on shortening your waiting time.

  • Bad passenger behaviour? Report it.

  • After every trip, you will be prompted within the app to comment. Please report it if passengers were abusive to you, or did not show up. If proven to be true, they will be banned.

  • Rate your passenger after every trip

  • Where necessary, we will take appropriate action on passengers with poor ratings.

  • Better transparency on suspension/banning

  • If a driver-partner has committed a violation, we will first issue a warning via SMS. If it happens again, we will proceed to suspend them until they come to the Driver Centre for a Re-Education session. After they attend the session, reactivation is possible. Depending on the severity of the issue, they may be suspended or terminated without prior warning.

Better payments

Ensuring your hard work pays off

  • In-app daily & weekly Statement of Earnings

  • Get faster and easier access to your earning progress throughout the week. You can also download your full statement as a PDF.

  • In-app incentive tracker

  • Now you can keep track of your incentives and payouts directly within the app.

  • In-app incentive tracker

  • Now you can keep track of your incentives and payouts directly within the app.

  • Daily incentive payout

  • Get your incentive payout by the next business day.

  • Higher fares during peak hours

  • To compensate for the longer time you spend in traffic, we have revised the morning and evening peak hours.

  • Minimum RM5 fare, guaranteed

  • Applicable for all rides. If your trip is below RM5, we will top up the difference to your credit wallet once a week.

  • GrabPay fares to be topped up in your cash wallet by next business day

  • GrabShare will only be available at selected popular areas for better matches, so you can minimise your cost and maximise your profit.

  • Fuel, car maintenance, and more

  • We recently introduced GrabAllStars, a rewards programme for Grab driver-partners. Every month, we offer various benefits including fuel savers, grocery vouchers, and in-car cameras. Keep checking graballstars.com for latest benefits. Gold and Platinum driver-partners might also be offered extra income opportunities through car wrap ads or in-car tablets for ads.

Better efficiency

Tools to make the job easier

  • Video tutorials on improving your earnings

  • Topics like ‘hourly guarantee’ and GrabShare will now be presented on YouTube to help you better understand and get tips on improving your earnings.

  • In-app training videos

  • When you can’t find the answers you need within the in-app Help Centre, no worries. Just give us a call, any time, any day.

  • Never miss another notice

  • In most cases, we’ll respond to your questions within 6 hours. It’s not great, but we will keep working on shortening your waiting time.

  • Rate and review your trips directly within the app

  • After every trip, you will be prompted within the app to comment. Please report it if passengers were abusive to you, or did not show up. If proven to be true, they will be banned.

Better community

Keeps you informed, keeps us accountable

  • Ongoing Teh Tarik forums

  • We will continue to have these sessions regularly as the drivers who attend provide great, honest feedback from the ground to our Grabbers.

  • Annual updates at driver townhalls

  • Join us for a yearly get together to get updates related to your driving experience with Grab

Download The Grab Driver App Now!