Last modified: 30 Mar 2020
This Policy applies to our customers, passengers, agents, vendors, suppliers, partners (such as driver and merchant partners), contractors and service providers (collectively “you”, “your” or “yours”).
“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.
I. COLLECTION OF PERSONAL DATA
We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.
You provide your Personal Data to us
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
When our services are used
Personal Data may be collected through the normal operation of our Apps, Websites and Services. Some examples are:
From other sources
When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:
Personal Data about driver-partners
If you are a driver-partner, we may collect:
Sensitive Personal Data
Some of the information that we collect is sensitive in nature. This includes information such as national ID numbers, race, marital status, and your health or religious beliefs. We only collect this information when this is necessary to comply with legal or regulatory requirements.
Some Grab partners may install personal in-vehicle cameras in their vehicles for their own purposes (including safety and security). The use of such in-vehicle cameras is not endorsed or prohibited by Grab. The collection, use and disclosure of Personal Data obtained from personal in-vehicle cameras is the responsibility of the relevant partner. Please check with the relevant partner if you have any queries about their use of personal in-vehicle cameras.
Personal Data of minors
As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Grab. In the event that such Personal Data of a minor is disclosed to Grab, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions.
When you provide Personal Data of other individuals to us
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have and you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.
II. USE OF PERSONAL DATA
Grab may use, combine and process your Personal Data for the following purposes (“Purposes”).
Providing services and features
Your Personal Data will be used to provide, personalise, maintain and improve our products and services. This includes using your Personal Data to:
Safety and security
We use your data to ensure the safety and security of our services and all users. This includes:
We use Personal Data to resolve customer support issues. For example, we may:
Research and development and security
We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.
We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.
We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.
For example, we may use your Personal Data to:
We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
Marketing and promotions
We may use your Personal Data to market Grab and Grab’s partners’ sponsors’ and advertisers’ products, services, events or promotions. For example, we may:
We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.
If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our App settings.
III. DISCLOSURE OF PERSONAL DATA
We need to share Personal Data with various parties for the Purposes. These parties include:
For example, if you are a passenger, we may share your pick-up and drop-off locations with drivers.
If you are a driver, we may share your Personal Data with your passenger including your name and photo; your vehicle make, model, number plate, location and average rating.
With third parties
For example, we may share a driver’s location and name with third parties when a passenger uses the “Share My Ride” feature or activates the Emergency Button.
With Grab partners at your request
For example, if you requested a service through a Grab partner or used a promotion provided by a Grab partner, Grab may share your Personal Data with that Grab partners. Our partners include partners that integrate with our App or our App integrates with, vehicle services partners, or business partners which Grab collaborate with to deliver a promotion, competition or other specialised service.
With the owner of Grab accounts that you may use
For example, your employer may receive trip data when you use your employer’s Grab for Business account.
With subsidiaries and affiliates
We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.
With Grab’s service providers and business partners
We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:
With our legal advisors and governmental authorities
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place due to fulfil the legal purposes (mentioned above), or any of the following circumstances:
• where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or
• where it is in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community).
IV. RETENTION OF PERSONAL DATA
V. INTERNATIONAL TRANSFERS OF PERSONAL DATA
Your Personal Data may be transferred from country, state and city (“Home Country”) in which you are present while using our services to another country, state and city (“Alternate Country”). You understand and consent to the transfer of your Personal Data from your Home Country to the Alternate Country.
VI. COOKIES AND ADVERTISING ON THIRD PARTY PLATFORMS
Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising on third party platforms.
If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also limit our sharing of some of this Personal Data through your App (Settings > Privacy > Ads) and mobile device settings.
VII. PROTECTION OF PERSONAL DATA
We will take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality.
Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.
VIII. AMENDMENTS AND UPDATES
Grab shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, purchase products from Grab or continuing to communicate or engage with Grab following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.
If you have any queries about your Personal Data, please contact our Data Privacy Officer at:
Grab Data Protection Officer
c/o Grab Holdings Inc.
6 Shenton Way
#38-01 OUE Downtown
The original of this Privacy Statement is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.
ADDENDUM 1: GRAB FOR BUSINESS
II. GRAB’S RELATIONSHIP WITH USERS AND CLIENTS
How Grab for Business works
Grab for Business is provided as an add-on feature to facilitate corporate billing for the Authorised Users’ use of Grab’s Services in the course of work.
As part of this feature, Grab will disclose detailed trip and booking information that Authorised Users have tagged as being for business purposes to the Client. Apart from this, Grab does not disclose other Personal Data of its Authorised Users to the Client.
Alternatively, an individual user may choose to set up a business profile within the App to facilitate the tagging of business-related rides and to generate consolidated trip reports to facilitate the submission of claims from his or her employer. When used in this mode, the claims process is user-driven and the user’s employer need not be a Client.
For ease of reference, Authorised Users and individual users will each be referred to as a “User” and collectively as “Users” in this Addendum.
Grab is a data controller, so are our Clients
Due to the way Grab for Business works, Grab does not process any Personal Data for and on behalf of the Client. Accordingly, Grab is not the data processor of the Client, but an independent data controller in respect of all Personal Data that it processes in the course of providing the Grab for Business feature. Likewise, the Client is an independent data controller of the Personal Data (e.g. the Linking Data and Portal Data) that it discloses to and/or receives from Grab.
III. WHAT PERSONAL DATA IS COLLECTED, PROCESSED AND DISCLOSED
What Grab collects as part of Grab for Business
In order to provide the Grab for Business feature, the individual user or the Client will be required to provide the following information about the Authorised User to Grab:
Grab will use this information for the purposes of:
What Grab discloses to its Clients
Grab will disclose relevant trip and booking information as determined by Grab from time to time to the Client to facilitate Corporate Billing.
What Grab discloses to its individual user
Depending on the business profile settings selected by the individual user, the user may retrieve and generate reports containing his/her relevant trip and booking information.
IV. PARTIES’ OBLIGATIONS
The Client and Grab shall each: