Rent: Terms of Use
Last modified: 11 September 2026
These Rent: Terms of Use are to be read together with the Terms of Service and Advance Booking Terms of Use. By using our Service, in particular, the Rent feature found on the Grab Platform, you are deemed to have read, agreed, and understood the terms and conditions of our Terms of Service and Advance Booking Terms of Use, which are applicable to you. If you do not agree to the terms and conditions of our Terms of Service and Advance Booking Terms of Use, please do not use or continue using our Platform or Service.
All defined terms not defined in this Rent Terms of Use, carry the same meaning as defined in the Terms of Service and Advance Booking Terms of Use.
2. Rent is available only within the permitted service area within the city or town and within the permitted service hours. It does not support cross-border city or town unless permitted by Grab. All commutes, including pick-ups and drop-offs, must be within the permitted service area and operating service hours.
3. You are responsible for ensuring that all details you entered in respect of the Rent are accurate and complete (including pick-up, duration and ride type). Grab shall not be liable for any delays or cancellations by reason of erroneous details or trip type entered by you on the Platform.
4. Rent (including pick-up, duration, ride type, and payment method) cannot be amended once the passenger has booked the ride.
5. You are advisable to check and choose any mode of payment available for Rent:
a. Rent On Demand is available for both cash and cashless.
b. Rent Advance Booking is available only cashless (i.e. credit/debit card).
6. For cashless, there will be a pre-authorized charge (i.e. credit card, debit card). The funds will be on “hold”, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.
7. The applicable fare of your scheduled ride will be shown when you select Rent Advance Booking depending on service type and duration.
8. The displayed fare does not include surcharges (e.g., waiting time fee, tolls, additional stops/distance), applicable surcharges will be added at the end of your trip.
9. The booking duration starts once the driver picks you up or scheduled time, up to 15 minutes grace, whichever is later.
10. The driver may cancel your Rent booking after waiting longer than 15 minutes at the scheduled pick-up time and pick up location, and you are subjected to a no-show fee.
11. In the event of late arrival by you, the lost time will not be compensated as extra time post the Rent duration. The Rent booking will end as originally scheduled.
12. Any extension of Rent beyond the original booked duration is strictly subject to the driver’s availability and consent. If there is extension of Rent, it shall be subject to overtime surcharge that is fixed per-minute surcharge based on the vehicle type and city.
13. The drop-off time and location (including airport dropoffs) are solely determined by you, and communicated verbally between you and the driver before the end of ride. The driver may provide you with a recommendation however, the final decision on the drop-off time and location lies with you, and the driver nor Grab is not responsible if you cannot arrive at the drop-off point on time.
14. Grab shall not be liable for the loss of money or personal valuables during your trip. Please ensure that all items of value are kept with you for the duration of the hire and never left unattended in the vehicle.
15. Passengers are not permitted to request drivers to perform the delivery of any items such as documents, parcels, goods, or furniture.
16. The driver reserves the right to take the fastest or shortest route available as suggested by the GPS.
17. It is advisable for you to choose a type of vehicle that is suitable for your fellow passenger(s) and luggage.
18. For the purpose of safety and legal compliance, any child or adult passenger must be belted up with approved, age-appropriate devices (e.g., booster seats, car seats, etc.) when traveling in a private-hire vehicle.
19. The parent/caregiver is accountable for ensuring that the child restraint is correctly installed and that the child is safely secured.
20. Off-Platform Arrangements: In-app chat is provided so you can share your planned route and stops with your driver. You must not share personal contact details or use chat to arrange bookings, payments, or cancellations outside the Grab app. If you make any arrangement with a driver outside the Grab platform — even if you met through the Grab app — Grab is not responsible for any loss, damage, injury, or other incident arising from that arrangement. All booking changes must be made through the Grab app.
Rent On Demand
21. Both you and the driver may cancel for free at any time.
Rent Advance Booking
22. Cancellation terms no. 22-31 below supersede cancellation terms no. 21 above.
23. For Rent Advance Booking rides, you may cancel for free anytime before 1 hour of the scheduled time.
24. A cancellation fee equivalent to 1 hour of the service duration booked will be charged if:
a. You cancel the Rent Advance Booking ride less than 60 minutes prior to the scheduled pick up time; or
b. Your Rent Advance Booking ride is confirmed and accepted by a driver, but you cancel the ride after the scheduled pick-up time; or
c. You book the incorrect ride service type (e.g., Premium Car – 4 hours instead of Standard Plus Car – 4 hours) and fail to cancel at least 1 hour before the scheduled pick-up time; or
d. You do not show up within 15 minutes after the scheduled pick-up time.
25. The driver may cancel your Rent Advance Booking ride after waiting longer than 15 minutes at the scheduled pick-up time and pick up location.
26. At the scheduled pick-up time, if there are no available drivers who accepted your Rent Advance booking, your ride will be automatically cancelled 15 minutes after your scheduled pick-up time, and there would be no charges.
27. At the scheduled pick-up time, if the driver who accepted your Rent Advance Booking does not arrive or arrives late, you may cancel after the scheduled pick-up time without incurring any charges.
28. The Cancellation Policy and quantum of the compensation voucher for Advance Booking shall be communicated by Grab from time to time under the applicable means of communication at Grab’s sole discretion through, including but not limited to, emails, in-app notification, and/or at the service information card shown at the booking screen.
29. Compensation vouchers shall be used for redemption of Grab’s services under applicable terms and conditions, and shall be subject to Grab’s policies as applicable at Grab’s sole discretion.
30. You shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published in Grab’s website and notified to you from time to time.
31. “Never Miss a Flight Guarantee programme” under Advance Booking Terms of Use does not apply for Rent Advance Booking rides
We reserve the right to add, amend or remove these Rent: Terms of Use at any time, with seven (7) days prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agreed and consented to any changes to these Rent Terms of Use.