Save money and protect your privacy when you call from your Grab app
Instead of using minutes from your mobile phone plan, you can now call your Grab passengers using your mobile data and Wi-Fi connection. By doing so, you’ll save some money on your call charges and keep your contact details private at all times.
All you have to do is tap the Free Call button in your Grab Driver app as usual and the call will be done over the internet. Update your Grab Driver app and give it a try today!
Discover the benefits of calling your Grab passengers with mobile data
Save money on your call charges
Calls are cheaper with data, so top up your mobile plan to include data. That way, you won’t have to worry about using up your mobile minutes whenever you call your passenger.
Your phone number will not be disclosed
Passengers won't be able to see your contact details (and you won't see theirs) when you make or receive a call on Grab. In case of poor internet connection, you’ll be prompted to make a phone call using a set of random digits* instead of your real phone number.
*This is available in selected regions only.
Here’s how to call your passengers in your Grab Driver app
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Step 1
Tap the Free Call button to call your passengers.
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Step 2
To cancel the call, tap the End Call button.
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In case of network problems
You’ll be prompted to make a phone call.
When your passenger calls you
You’ll see an incoming call screen with your passenger’s name.
Frequently Asked Questions
Why am I not seeing the regular phone number while calling?
All calls will now be done via the internet instead of a regular phone call.
Why can’t I make calls over the internet?
You and your passenger must be on the latest version of Grab Driver/Grab app for this feature to work.
What happens when I am in a bad network area?
If your internet is activated, your call will still be done over the internet. You will have the option to turn off your internet connection so you can make a call via your regular phone line (using your mobile minutes).
What happens when my internet is not active?
You will be able to call via your regular phone line.
Can I call via internet post ride completion for any Lost & Found issue?
At this time, Lost & Found calls (from History) will still be made over a phone call (via your regular phone line with number masking).
When I am travelling abroad, will I incur extra charges for the internet call?
Your standard data roaming charges will apply. Please check with your telco service provider for data charges.
What happens when the call gets disconnected due to internet becoming inactive?
Your call will end. You can call again by tapping the Free Call button on the booking page. You should be connected via a regular phone call (call charges apply).
Can I use the internet call for all Grab services?
No, it is only available for Transport services at the moment. We are working to make this feature available for GrabExpress and GrabFood soon, so stay tuned!
I am seeing ‘free call’ on the screen when I place a call. But, I was charged for my data. Why?
‘Free call’ is being used to signify that you will not incur any charges on your phone call. However, regular data charges would apply.
I don’t want to use my data for calling. How can I switch back to the regular phone call?
We apologise for the inconvenience, however, we do not have the capability to allow switching back at this time. We recommend you to use this feature as it helps protect your phone number.
How do we prevent data over-use? (E.g. $40 in excess data charges for a driver)
It’s not supported for now.