Code of Conduct: Driver / Delivery Partner
Penalty Guidelines

Grab maintains a zero-tolerance policy towards violations of the Code of Conduct that we hold our independent driver and delivery-partners accountable to as part of our Grab community. This Guideline provides details of infringements of the Code of Conduct that may result in suspension or termination of user access to the Grab platform.

Details on handling violations are specified  here

Note:
(A). Due to severity of violation, unsolves fraudulent activities before application period, specifically those that occurred before 00:00:01 of October 09 2023, will be processed according to this latest treatment. The fraud cases with a large amount of money will be transferred to authorities party to investigate and handle.

(B). This code of conduct and treatments MUST be fully respected and followed, unless directed by Grab’s management. Notwithstanding to any terms in the contrary, depend-ing on severity of each case, including but not limited to the behaviors listed in this code of conduct, Grab reserves the right, under the duly authorization from the transporta-tion partners, to apply measurements differently, including the but not limited to permanently ban driver account from the first violation.

(C). Apart from those as prescribed herein, Grab will provide information to the investigating agency or other competent authorities for the serious acts of the car providers, car owners, drivers listed below and will temporarily lock the Grab app, discontinue cooperation until having the official conclusion from the investigation agency and/or other competent authority:

(D). Violation for the third time, penalty is suspended the account. If dax violates fourth time, depending on the seriousness, Grab can make decision including apply other penalties or terminate relationships with driver partner forever

(E). For acts that are not specified in this Code of Conduct but in cases where Grab assesses that they have the potential to affect Grab’s image, service quality or the interests of Passengers (including but not limited to the safety of life and health), depending on the nature and extent of the behavior, Grab has the full right to impose sanctions including but not limited to suspension of the right to use the application. Permanent use with Driver Partner.
(F). Acts related to harassment, sexual harassment, indecent behavior; drugs and prohibited goods; Discrimination will be considered a serious violation and the handling measure “Permanent suspension of the right to use the application” may be immediately applied.
(G). Passengers as defined in this Code of Conduct are understood to include users, passengers, merchant/restaurant partners and all other individuals and organizations using or related to the service Operated/provided by Grab.
(H). “Reasonable reasons” are reasons specified in legal documents or reasons that Grab, at its sole discretion, assesses to be reasonable, safe and/or appropriate compatible with Grab’s service nature and operating procedures.
(I) For Legal Entity Partners: By signing the consent in this appendix, Legal Entity Partners understand that for future changes related to the Code of Conduct, Grab will implement Notify Legal Partners via email registered with Grab.