{"id":88965,"date":"2021-06-05T16:58:21","date_gmt":"2021-06-05T08:58:21","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?p=88965"},"modified":"2021-06-05T17:13:51","modified_gmt":"2021-06-05T09:13:51","slug":"grabexpress-chinh-sach-ho-tro-boi-hoan-cho-mot-so-dich-vu-grabexpress","status":"publish","type":"post","link":"https:\/\/www.grab.com\/vn\/blog\/driver\/grabexpress-chinh-sach-ho-tro-boi-hoan-cho-mot-so-dich-vu-grabexpress\/","title":{"rendered":"GrabExpress | Ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 b\u1ed3i ho\u00e0n cho m\u1ed9t s\u1ed1 d\u1ecbch v\u1ee5 GrabExpress"},"content":{"rendered":"<p><span style=\"color: #00b14f\"><b>Qu\u00fd \u0110\u1ed1i t\u00e1c th\u00e2n m\u1ebfn,<\/b><\/span><\/p>\n<p><span style=\"color: #000000\"><span style=\"font-weight: 400\">Hi\u1ec3u r\u00f5 nh\u1eefng kh\u00f3 kh\u0103n v\u00e0 mong mu\u1ed1n c\u1ee7a \u0110\u1ed1i t\u00e1c khi ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 GrabExpress, t\u1eeb ng\u00e0y<\/span><span style=\"color: #ff0000\"> <b>7\/6\/2021<\/b><\/span><span style=\"font-weight: 400\">,<\/span><span style=\"font-weight: 400\"> Grab tri\u1ec3n khai <span style=\"color: #00b14f\"><strong>ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 b\u1ed3i ho\u00e0n<\/strong> <\/span>\u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 d\u1ecbch v\u1ee5 GrabExpress nh\u1eb1m h\u1ed7 tr\u1ee3 chi ph\u00ed ho\u00e0n tr\u1ea3\/ b\u00e0n giao h\u00e0ng h\u00f3a trong tr\u01b0\u1eddng h\u1ee3p ph\u00e1t sinh \u0111\u01a1n h\u00e0ng <\/span><b><span style=\"color: #ff0000\">giao kh\u00f4ng th\u00e0nh c\u00f4ng<\/span>.<\/b><\/span><\/p>\n<p><span style=\"color: #000000\"><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"165\" class=\"size-full wp-image-88966 aligncenter\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2021\/06\/05165047\/Capture10.jpg\" alt=\"\" \/><\/span><\/p>\n<h3 style=\"text-align: center\"><span style=\"color: #00b14f\"><b>TH\u00d4NG TIN CHI TI\u1ebeT V\u1ec0 M\u1ee8C H\u1ed6 TR\u1ee2 B\u1ed2I HO\u00c0N<\/b><\/span><\/h3>\n<ol>\n<li><span style=\"color: #000000\"><b>\u0110\u1ed1i v\u1edbi Ng\u01b0\u1eddi g\u1eedi l\u00e0 <span style=\"color: #00b14f\">C\u00c1 NH\u00c2N<\/span><\/b><\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000\"><span style=\"font-weight: 400\">Tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n h\u00e0ng giao kh\u00f4ng th\u00e0nh c\u00f4ng, \u0110\u1ed1i t\u00e1c th\u1ef1c hi\u1ec7n ho\u00e0n tr\u1ea3 \u0111\u01a1n h\u00e0ng v\u1ec1 Ng\u01b0\u1eddi g\u1eedi ho\u1eb7c b\u00e0n giao h\u00e0ng v\u1ec1 \u0110i\u1ec3m h\u1ed7 tr\u1ee3 Grab s\u1ebd \u0111\u01b0\u1ee3c Grab <\/span><b><span style=\"color: #ff0000\">h\u1ed7 tr\u1ee3 m\u1ed9t ph\u1ea7n chi ph\u00ed<\/span><\/b><span style=\"font-weight: 400\"> t\u01b0\u01a1ng \u1ee9ng v\u1edbi qu\u00e3ng \u0111\u01b0\u1eddng di chuy\u1ec3n \u0111\u1ec3 ho\u00e0n tr\u1ea3\/ b\u00e0n giao h\u00e0ng nh\u01b0 \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh trong b\u1ea3ng d\u01b0\u1edbi \u0111\u00e2y. <\/span><\/span><\/p>\n<p><span style=\"color: #000000\"><img loading=\"lazy\" decoding=\"async\" width=\"682\" height=\"162\" class=\"size-full wp-image-88967 aligncenter\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2021\/06\/05165132\/Capture11.jpg\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"color: #000000\"><span style=\"color: #ff0000\"><b>L\u01b0u \u00fd:<\/b><\/span> <span style=\"font-weight: 400\">\u0111\u00e2y l\u00e0 kho\u1ea3n <\/span><b><span style=\"color: #ff0000\">h\u1ed7 tr\u1ee3 ri\u00eang bi\u1ec7t<\/span> <\/b><span style=\"font-weight: 400\">t\u1eeb Grab, kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u01b0\u1edbc ph\u00ed chi\u1ec1u v\u1ec1 (ph\u1ea7n c\u01b0\u1edbc ph\u00ed ph\u00e1t sinh m\u00e0 \u0110\u1ed1i t\u00e1c t\u1ef1 trao \u0111\u1ed5i, th\u01b0\u01a1ng l\u01b0\u1ee3ng v\u1edbi Ng\u01b0\u1eddi g\u1eedi \u0111\u1ec3 th\u1ef1c hi\u1ec7n vi\u1ec7c ho\u00e0n tr\u1ea3 h\u00e0ng h\u00f3a v\u1ec1 cho Ng\u01b0\u1eddi g\u1eedi).<\/span><\/span><\/p>\n<p><span style=\"color: #000000\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"483\" class=\"size-full wp-image-88968 aligncenter\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2021\/06\/05165224\/Capture12.jpg\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"color: #ff0000\"><b>L\u01b0u \u00fd:\u00a0<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"color: #000000\"><span style=\"font-weight: 400\">\u0110\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c kho\u1ea3n h\u1ed7 tr\u1ee3, \u0110\u1ed1i t\u00e1c c\u1ea7n cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 <\/span><span style=\"color: #ff0000\"><b>h\u00ecnh \u1ea3nh<\/b><\/span><span style=\"font-weight: 400\"> khi g\u1eedi ph\u1ea3n h\u1ed3i t\u1ea1i b\u00e0i vi\u1ebft <\/span><b>\u201c<a href=\"https:\/\/help.grab.com\/driver\/vi-vn\/360031399491\"><span style=\"color: #0000ff\">B\u00e1o c\u00e1o chuy\u1ebfn xe GrabExpress 4H Si\u00eau R\u1ebb\/2H Si\u00eau R\u1ebb giao kh\u00f4ng th\u00e0nh c\u00f4ng c\u1ea7n h\u1ed7 tr\u1ee3<\/span><\/a>\u201d<\/b><span style=\"font-weight: 400\">:<\/span><\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;color: #000000\">H\u00ecnh ch\u1ee5p h\u00e0ng h\u00f3a t\u1ea1i \u0111i\u1ec3m giao h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;color: #000000\">H\u00ecnh ch\u1ee5p ho\u00e0n tr\u1ea3 h\u00e0ng cho ng\u01b0\u1eddi g\u1eedi\/ b\u00e0n giao h\u00e0ng h\u00f3a v\u1ec1 \u0111i\u1ec3m h\u1ed7 tr\u1ee3 Grab. Trong tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi g\u1eedi kh\u00f4ng \u0111\u1ed3ng \u00fd cho ch\u1ee5p h\u00ecnh, \u0110\u1ed1i t\u00e1c ch\u1ee5p h\u00ecnh h\u00e0ng ho\u00e1 v\u00e0 \u0111\u1ecba ch\u1ec9 n\u01a1i ho\u00e0n tr\u1ea3 h\u00e0ng<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"color: #000000\"><span style=\"font-weight: 400\">Tr\u01b0\u1eddng h\u1ee3p chuy\u1ebfn xe <\/span><span style=\"color: #00b14f\"><b>GrabExpress 4H\/ 2H Si\u00eau R\u1ebb<\/b><\/span><span style=\"font-weight: 400\"> c\u00f3 <\/span><span style=\"color: #ff0000\"><b>nhi\u1ec1u h\u01a1n m\u1ed9t \u0111\u01a1n h\u00e0ng<\/b><\/span><span style=\"font-weight: 400\"> giao kh\u00f4ng th\u00e0nh c\u00f4ng, \u0110\u1ed1i t\u00e1c ch\u1ec9 c\u1ea7n \u0111\u1ec3 ph\u1ea3n h\u1ed3i m\u1ed9t l\u1ea7n duy nh\u1ea5t. Kho\u1ea3n h\u1ed7 tr\u1ee3 b\u1ed3i ho\u00e0n t\u1eeb Grab s\u1ebd \u0111\u01b0\u1ee3c t\u00ednh d\u1ef1a tr\u00ean \u0111\u01a1n h\u00e0ng giao kh\u00f4ng th\u00e0nh c\u00f4ng c\u00f3 <\/span><span style=\"color: #ff0000\"><b>qu\u00e3ng \u0111\u01b0\u1eddng di chuy\u1ec3n (t\u1eeb \u0111i\u1ec3m nh\u1eadn \u0111\u1ebfn \u0111i\u1ec3m giao) xa nh\u1ea5t <\/b><\/span><span style=\"font-weight: 400\">trong chuy\u1ebfn xe.<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"color: #000000\"><span style=\"font-weight: 400\">\u0110\u1ed1i t\u00e1c s\u1ebd <\/span><span style=\"color: #ff0000\"><b>KH\u00d4NG <\/b><\/span><span style=\"font-weight: 400\">nh\u1eadn \u0111\u01b0\u1ee3c kho\u1ea3n h\u1ed7 tr\u1ee3 t\u1eeb Grab n\u1ebfu h\u00e0ng h\u00f3a nh\u1eadn giao n\u1eb1m trong danh m\u1ee5c c\u1ea5m v\u1eadn chuy\u1ec3n.<\/span><\/span><\/li>\n<\/ul>\n<p><b style=\"color: #000000\">2. \u0110\u1ed1i v\u1edbi Ng\u01b0\u1eddi g\u1eedi l\u00e0 <\/b><span style=\"color: #00b14f\"><b>DOANH NGHI\u1ec6P<\/b><\/span><\/p>\n<p><span style=\"color: #000000\"><span style=\"font-weight: 400\">Tr\u01b0\u1eddng h\u1ee3p cu\u1ed1c xe ph\u00e1t sinh \u0111\u01a1n h\u00e0ng giao kh\u00f4ng th\u00e0nh c\u00f4ng, kho\u1ea3n h\u1ed7 tr\u1ee3 b\u1ed3i ho\u00e0n c\u1ee7a Grab s\u1ebd \u0111\u01b0\u1ee3c t\u00ednh d\u1ef1a tr\u00ean kho\u1ea3ng c\u00e1ch th\u1ef1c t\u1ebf &#8211; ghi nh\u1eadn t\u1eeb \u0111i\u1ec3m giao h\u00e0ng cu\u1ed1i c\u00f9ng v\u1ec1 \u0111i\u1ec3m tr\u1ea3 h\u00e0ng. \u0110\u1ed1i t\u00e1c g\u1eedi ph\u1ea3n h\u1ed3i t\u1ea1i b\u00e0i vi\u1ebft: <\/span><b>\u201c<span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/help.grab.com\/driver\/vi-vn\/360023983371\">B\u00e1o c\u00e1o chuy\u1ebfn xe Giao H\u00e0ng C\u00f4ng Ty kh\u00f4ng th\u00e0nh c\u00f4ng c\u1ea7n h\u1ed7 tr\u1ee3 \u0111\u1ec1n b\u00f9<\/a><\/span>\u201d<\/b><\/span><\/p>\n<p><span style=\"color: #ff0000\"><b>L\u01b0u \u00fd:<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;color: #000000\">\u0110\u1ec3 y\u00eau c\u1ea7u \u0111\u1ec1n b\u00f9, \u0110\u1ed1i t\u00e1c vui l\u00f2ng ch\u1ee5p l\u1ea1i 4 h\u00ecnh \u1ea3nh sau th\u1eadt r\u00f5, \u0111\u1ec3 b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 c\u00f3 th\u1ec3 ki\u1ec3m tra v\u00e0 h\u1ed7 tr\u1ee3 \u0110\u1ed1i t\u00e1c nhanh ch\u00f3ng:<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;color: #000000\">H\u00ecnh ch\u1ee5p h\u00e0ng h\u00f3a<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;color: #000000\">H\u00ecnh l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi li\u00ean h\u1ec7 ng\u01b0\u1eddi nh\u1eadn \u00edt nh\u1ea5t 3 l\u1ea7n, m\u1ed7i l\u1ea7n c\u00e1ch nhau 5 ph\u00fat (t\u1ed5ng th\u1eddi gian 3 cu\u1ed9c g\u1ecdi t\u1ed1i thi\u1ec3u 15 ph\u00fat) trong tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng li\u00ean l\u1ea1c \u0111\u01b0\u1ee3c<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;color: #000000\">Th\u00f4ng tin\/ H\u00ecnh ch\u1ee5p th\u1ec3 hi\u1ec7n r\u00f5 \u0111\u1ecba ch\u1ec9 giao h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;color: #000000\">Th\u00f4ng tin\/ H\u00ecnh ch\u1ee5p ho\u00e0n tr\u1ea3 h\u00e0ng cho ng\u01b0\u1eddi g\u1eedi, th\u1ec3 hi\u1ec7n r\u00f5 \u0111\u1ecba ch\u1ec9 ho\u00e0n tr\u1ea3 h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi g\u1eedi kh\u00f4ng \u0111\u1ed3ng \u00fd cho ch\u1ee5p h\u00ecnh, \u0110\u1ed1i t\u00e1c ch\u1ee5p h\u00ecnh h\u00e0ng ho\u00e1 v\u00e0 s\u1ed1 nh\u00e0 n\u01a1i ho\u00e0n tr\u1ea3 h\u00e0ng<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 style=\"text-align: center\"><span style=\"color: #00b14f\"><b>L\u01afU \u00dd CHUNG<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"color: #000000\"><span style=\"font-weight: 400\">Lu\u00f4n s\u1eed d\u1ee5ng<\/span><span style=\"color: #00b14f\"><b> Phi\u1ebfu g\u1eedi \u0111i\u1ec7n t\u1eed<\/b><\/span><span style=\"font-weight: 400\"> tr\u00ean m\u1ed7i \u0111\u01a1n h\u00e0ng.<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;color: #000000\">Ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 n\u00e0y ch\u1ec9 \u00e1p d\u1ee5ng trong tr\u01b0\u1eddng h\u1ee3p \u0110\u1ed1i t\u00e1c \u0111\u00e3 nh\u1eadn h\u00e0ng th\u00e0nh c\u00f4ng v\u00e0 \u0111ang ti\u1ebfn h\u00e0nh giao h\u00e0ng. Tr\u01b0\u1eddng h\u1ee3p ph\u00e1t sinh \u0111\u01a1n h\u00e0ng h\u1ee7y tr\u01b0\u1edbc khi \u0110\u1ed1i t\u00e1c nh\u1eadn h\u00e0ng t\u1eeb ph\u00eda Ng\u01b0\u1eddi g\u1eedi, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng t\u00ednh to\u00e1n l\u1ea1i qu\u00e3ng \u0111\u01b0\u1eddng di chuy\u1ec3n h\u1ee3p l\u00fd v\u00e0 c\u01b0\u1edbc ph\u00ed cu\u1ed1c xe t\u01b0\u01a1ng \u1ee9ng cho \u0110\u1ed1i t\u00e1c.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"color: #000000\"><b>Th\u1eddi gian ti\u1ebfp nh\u1eadn v\u00e0 ph\u1ea3n h\u1ed3i th\u00f4ng tin: <\/b><span style=\"font-weight: 400\">S\u1ed1 ti\u1ec1n h\u1ed7 tr\u1ee3 t\u1eeb Grab s\u1ebd \u0111\u01b0\u1ee3c c\u1ed9ng v\u00e0o<\/span><span style=\"color: #00b14f\"><b> V\u00ed d\u01b0\u1edbi<\/b><\/span><span style=\"font-weight: 400\"> c\u1ee7a \u0110\u1ed1i T\u00e1c trong v\u00f2ng<\/span><span style=\"color: #ff0000\"><b> 14 ng\u00e0y l\u00e0m vi\u1ec7c<\/b><\/span><span style=\"font-weight: 400\"> k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m \u0110\u1ed1i t\u00e1c g\u1eedi ph\u1ea3n h\u1ed3i \u0111\u1ebfn m\u1ee5c \u201c<\/span><b><span style=\"color: #00b14f\">H\u1ed7 tr<\/span>\u1ee3\u201d <\/b><span style=\"font-weight: 400\">v\u00e0 b\u00e0n giao\/ ho\u00e0n tr\u1ea3 h\u00e0ng h\u00f3a th\u00e0nh c\u00f4ng.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;color: #000000\">M\u1ebfn ch\u00fac \u0110\u1ed1i t\u00e1c ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 v\u00e0 an to\u00e0n.<\/span><\/p>\n<p><span style=\"color: #00b14f\"><b>Tr\u00e2n tr\u1ecdng,<\/b><\/span><\/p>\n<p><span style=\"color: #00b14f\"><b>\u0110\u1ed9i ng\u0169 Grab<\/b><\/span><\/p>\n<h3 style=\"text-align: center\"><span style=\"color: #00b14f\"><b>C\u00c1C C\u00c2U H\u1eceI TH\u01af\u1edcNG G\u1eb6P<\/b><\/span><\/h3>\n<p><span style=\"color: #000000\"><img loading=\"lazy\" decoding=\"async\" width=\"722\" height=\"592\" class=\"size-full wp-image-88969 aligncenter\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2021\/06\/05165414\/screencapture-docs-google-document-d-1agPDQLqs1BGTW8UZCfGLU0Ff2NNPRIpslBfaukrHQT0-edit-2021-06-05-15_53_01.png\" alt=\"\" \/><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"Qu\u00fd \u0110\u1ed1i t\u00e1c th\u00e2n m\u1ebfn, Hi\u1ec3u r\u00f5 nh\u1eefng kh\u00f3 kh\u0103n v\u00e0 mong mu\u1ed1n c\u1ee7a \u0110\u1ed1i t\u00e1c khi ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 GrabExpress, t\u1eeb ng\u00e0y 7\/6\/2021, Grab tri\u1ec3n khai ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 b\u1ed3i ho\u00e0n \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 d\u1ecbch v\u1ee5 GrabExpress nh\u1eb1m h\u1ed7 tr\u1ee3 chi ph\u00ed ho\u00e0n tr\u1ea3\/ b\u00e0n giao h\u00e0ng h\u00f3a trong [&hellip;]","protected":false},"author":1004,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3,89],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/posts\/88965"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/users\/1004"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/comments?post=88965"}],"version-history":[{"count":5,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/posts\/88965\/revisions"}],"predecessor-version":[{"id":88975,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/posts\/88965\/revisions\/88975"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/media?parent=88965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/categories?post=88965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/tags?post=88965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}