{"id":96498,"date":"2021-09-29T00:00:13","date_gmt":"2021-09-28T16:00:13","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?post_type=policy&#038;p=96498"},"modified":"2022-11-11T15:54:19","modified_gmt":"2022-11-11T07:54:19","slug":"ugc-terms-reviews","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/vn\/terms-policies\/ugc-terms-reviews\/","title":{"rendered":"UGC terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"96498\" class=\"elementor elementor-96498\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d6b790 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d6b790\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8135c6f\" data-id=\"8135c6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0151553 elementor-widget elementor-widget-heading\" data-id=\"0151553\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p><strong>H\u01b0\u1edbng D\u1eabn v\u1ec1 c\u00e1c \u0110\u00e1nh Gi\u00e1 <\/strong><strong>Do Ng\u01b0\u1eddi D\u00f9ng Kh\u1edfi T\u1ea1o<\/strong><\/p><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63bb31c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63bb31c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c008514\" data-id=\"c008514\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c9c475 elementor-widget elementor-widget-text-editor\" data-id=\"0c9c475\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em>Ban h\u00e0nh l\u1ea7n \u0111\u1ea7u: Ng\u00e0y 01 th\u00e1ng 10 n\u0103m 2021.<\/em><\/p><p><em>\u0110i\u1ec1u ch\u1ec9nh l\u1ea7n th\u1ee9 nh\u1ea5t: Ng\u00e0y 01 th\u00e1ng 03 n\u0103m 2022<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbb3c1d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbb3c1d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f8cc22b\" data-id=\"f8cc22b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-909e280 elementor-widget elementor-widget-text-editor\" data-id=\"909e280\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ch\u00fang t\u00f4i mong mu\u1ed1n cung c\u1ea5p n\u1ec1n t\u1ea3ng \u0111\u00e1nh gi\u00e1 \u0111\u00e1ng tin c\u1eady v\u00e0 \u0111\u1ecba ph\u01b0\u01a1ng h\u00f3a nh\u1ea5t \u1edf \u0110\u00f4ng Nam \u00c1 \u0111\u1ec3 gi\u00fap b\u1ea1n v\u00e0 c\u1ed9ng \u0111\u1ed3ng ng\u01b0\u1eddi d\u00f9ng Grab c\u00f3 th\u1ec3 kh\u00e1m ph\u00e1 nh\u1eefng \u0111\u1ecba \u0111i\u1ec3m t\u1ed1t nh\u1ea5t \u0111\u1ec3 d\u00f9ng b\u1eefa, mua s\u1eafm v\u00e0 gh\u00e9 th\u0103m d\u00f9 b\u1ea1n \u0111ang \u1edf \u0111\u00e2u. Ch\u00fang t\u00f4i tin r\u1eb1ng n\u1ed9i dung do ng\u01b0\u1eddi d\u00f9ng Grab \u0111\u00f3ng g\u00f3p n\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch c\u00f3 \u0111\u1ea1o \u0111\u1ee9c v\u00e0 c\u00f3 tr\u00e1ch nhi\u1ec7m, \u0111\u1ed3ng th\u1eddi \u0111\u1ea3m b\u1ea3o th\u00f4ng tin c\u00e1 nh\u00e2n v\u00e0 quy\u1ec1n ri\u00eang t\u01b0 \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7.<\/p><p>Ch\u00fang t\u00f4i \u0111\u00e3 x\u00e2y d\u1ef1ng H\u01b0\u1edbng D\u1eabn \u0110\u00e1nh Gi\u00e1 n\u00e0y \u0111\u1ec3 b\u1ea3o v\u1ec7 ng\u01b0\u1eddi d\u00f9ng v\u00e0 \u0111\u1ea3m b\u1ea3o n\u1ed9i dung do ng\u01b0\u1eddi d\u00f9ng t\u1ea1o s\u1ebd mang l\u1ea1i nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00f3 \u00edch v\u00e0 t\u00edch c\u1ef1c cho m\u1ecdi ng\u01b0\u1eddi.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-89f1bec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"89f1bec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad5faa7\" data-id=\"ad5faa7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b948e7 elementor-widget elementor-widget-text-editor\" data-id=\"6b948e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>1. C\u00e1c \u0110\u00e1nh Gi\u00e1 s\u1ebd \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb c\u00f4ng khai:<\/p><p>Khi b\u1ea1n \u0111\u0103ng t\u1ea3i \u0111\u00e1nh gi\u00e1 tr\u00ean n\u1ec1n t\u1ea3ng Grab, \u0111\u00e1nh gi\u00e1 \u0111\u00f3 s\u1ebd c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c truy c\u1eadp m\u1ed9t c\u00e1ch c\u00f4ng khai, c\u00f9ng v\u1edbi t\u00ean t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n v\u00e0 (c\u00e1c) h\u00ecnh \u1ea3nh \u0111\u00e3 t\u1ea3i l\u00ean ho\u1eb7c th\u00f4ng tin nh\u1eadn di\u1ec7n kh\u00e1c m\u00e0 b\u1ea1n ch\u1ee7 \u0111\u1ed9ng \u0111\u1ec1 c\u1eadp trong ph\u1ea7n \u0111\u00e1nh gi\u00e1 c\u1ee7a b\u1ea1n (\u201c<strong>\u0110\u00e1nh Gi\u00e1<\/strong>\u201d). N\u1ebfu b\u1ea1n kh\u00f4ng tho\u1ea3i m\u00e1i v\u1edbi vi\u1ec7c nh\u1eefng ng\u01b0\u1eddi kh\u00e1c (c\u00f3 th\u1ec3 bao g\u1ed3m nh\u1eefng b\u00ean kh\u00f4ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi d\u00f9ng Grab) xem \u0110\u00e1nh Gi\u00e1 c\u1ee7a b\u1ea1n, vui l\u00f2ng kh\u00f4ng \u0111\u0103ng t\u1ea3i \u0110\u00e1nh Gi\u00e1.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-771466a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"771466a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-266bddf\" data-id=\"266bddf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbb8a45 elementor-widget elementor-widget-text-editor\" data-id=\"bbb8a45\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. C\u00e1c \u0110\u00e1nh Gi\u00e1 s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1c<\/p><p>C\u00e1c b\u00ecnh lu\u1eadn c\u1ee7a b\u1ea1n s\u1ebd c\u00f3 quy\u1ec1n l\u1ef1c nh\u1ea5t \u0111\u1ecbnh, v\u00ec v\u1eady, vui l\u00f2ng l\u01b0u \u00fd v\u1ec1 tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i. \u0110\u1ec3 g\u00f3p ph\u1ea7n mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m an to\u00e0n v\u00e0 h\u00e0i l\u00f2ng cho m\u1ecdi ng\u01b0\u1eddi, vui l\u00f2ng r\u1eb1ng b\u1ea1n cung c\u1ea5p C\u00e1c \u0110\u00e1nh Gi\u00e1 th\u00e0nh th\u1eadt v\u00e0 \u0111\u00fang s\u1ef1 th\u1eadt m\u00e0 C\u00e1c \u0110\u00e1nh Gi\u00e1 \u0111\u00f3 kh\u00f4ng ch\u1ee9a b\u1ea5t k\u1ef3 n\u1ed9i dung n\u00e0o sau \u0111\u00e2y:<\/p><ul><li>Nh\u1eadn x\u00e9t kh\u00f4ng ph\u00f9 h\u1ee3p<\/li><li>N\u1ed9i dung g\u00e2y phi\u1ec1n to\u00e1i (spam)<\/li><li>N\u1ed9i dung gi\u1ea3 m\u1ea1o, l\u1eeba \u0111\u1ea3o ho\u1eb7c g\u00e2y hi\u1ec3u l\u1ea7m<\/li><li>N\u1ed9i dung b\u1ecb h\u1ea1n ch\u1ebf<\/li><li>N\u1ed9i dung b\u1ea5t h\u1ee3p ph\u00e1p<\/li><li>N\u1ed9i dung vi ph\u1ea1m<\/li><li>N\u1ed9i dung khi\u00eau d\u00e2m<\/li><li>N\u1ed9i dung x\u00fac ph\u1ea1m<\/li><li>M\u1ea1o danh<\/li><li>Qu\u1ea3ng c\u00e1o<\/li><li>B\u1ea5t k\u1ef3 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n n\u00e0o c\u00f3 th\u1ec3 li\u00ean k\u1ebft tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp t\u1edbi c\u00e1c c\u00e1 nh\u00e2n kh\u00e1c.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cdd2207 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cdd2207\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ac4985\" data-id=\"1ac4985\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6d251d elementor-widget elementor-widget-text-editor\" data-id=\"b6d251d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ch\u00fang t\u00f4i c\u00f3 quy\u1ec1n, nh\u01b0ng kh\u00f4ng ph\u1ea3i ngh\u0129a v\u1ee5, g\u1ee1 b\u1ecf, x\u00f3a ho\u1eb7c \u1ea9n c\u00e1c \u0110\u00e1nh Gi\u00e1 ho\u1eb7c b\u1ea5t k\u1ef3 (c\u00e1c) ph\u1ea7n n\u00e0o c\u1ee7a c\u00e1c \u0110\u00e1nh Gi\u00e1 n\u1ebfu c\u00e1c \u0110\u00e1nh Gi\u00e1 n\u00e0y ch\u1ee9a n\u1ed9i dung m\u00e0 ch\u00fang t\u00f4i cho l\u00e0 kh\u00f4ng ph\u00f9 h\u1ee3p; ho\u1eb7c vi ph\u1ea1m b\u1ea5t k\u1ef3 (c\u00e1c) lu\u1eadt v\u00e0\/ ho\u1eb7c (c\u00e1c) quy \u0111\u1ecbnh n\u00e0o, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n c\u00e1c n\u1ed9i dung \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea \u1edf tr\u00ean; ho\u1eb7c c\u00e1c n\u1ed9i dung kh\u00f4ng li\u00ean quan (v\u00ed d\u1ee5 nh\u01b0 c\u00e1c b\u00ecnh lu\u1eadn v\u1ec1 ch\u00ednh tr\u1ecb v\u00e0 x\u00e3 h\u1ed9i). B\u1ea1n s\u1ebd l\u00e0 b\u00ean duy nh\u1ea5t ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 h\u1ec7 qu\u1ea3 c\u1ee7a c\u00e1c \u0110\u00e1nh Gi\u00e1. C\u00e1c \u0110\u00e1nh Gi\u00e1 ch\u1ec9 l\u00e0 \u00fd ki\u1ebfn \u0111\u00e1nh gi\u00e1 c\u1ee7a c\u00e1 nh\u00e2n li\u00ean quan v\u00e0 theo \u0111\u00f3, s\u1ef1 ch\u00ednh x\u00e1c, kh\u00e1ch quan ho\u1eb7c n\u1ed9i dung c\u1ee7a C\u00e1c \u0110\u00e1nh Gi\u00e1 n\u00e0y kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o. Trong ph\u1ea1m vi cho ph\u00e9p c\u1ee7a ph\u00e1p lu\u1eadt, ch\u00fang t\u00f4i t\u1eeb b\u1ecf t\u1ea5t c\u1ea3 ngh\u0129a v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m ph\u00e1t sinh t\u1eeb b\u1ea5t k\u1ef3 h\u1ec7 qu\u1ea3 n\u00e0o d\u1ef1a tr\u00ean c\u00e1c th\u00f4ng tin v\u00e0 t\u1ea5t c\u1ea3 \u0111i\u1ec1u kho\u1ea3n, tuy\u00ean b\u1ed1, \u0111i\u1ec1u ki\u1ec7n ho\u1eb7c \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c ng\u1ee5 \u00fd trong H\u01b0\u1edbng D\u1eabn \u0110\u00e1nh Gi\u00e1 s\u1ebd \u0111\u01b0\u1ee3c lo\u1ea1i tr\u1eeb. C\u00e1c \u0110\u00e1nh Gi\u00e1 n\u00e0y c\u00f3 th\u1ec3 ch\u1ee9a c\u00e1c l\u1ed7i v\u1ec1 t\u00ednh x\u00e1c th\u1ef1c v\u00e0 l\u1ed7i \u0111\u00e1nh m\u00e1y; v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c xem nh\u01b0 l\u00e0 l\u1eddi khuy\u00ean \u0111\u1ec3 tin c\u1eady. C\u00e1c \u0110\u00e1nh Gi\u00e1 \u0111\u01b0\u1ee3c b\u1ea1n ho\u1eb7c c\u00e1c ng\u01b0\u1eddi d\u00f9ng kh\u00e1c \u0111\u0103ng t\u1ea3i, v\u00e0 ch\u00fang t\u00f4i c\u1ed1 g\u1eafng \u0111\u1ec3 gi\u00e1m s\u00e1t v\u00e0 ki\u1ec3m duy\u1ec7t n\u1ed9i dung, ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c \u0110\u00e1nh Gi\u00e1 l\u00e0 ch\u00ednh x\u00e1c ho\u1eb7c tu\u00e2n th\u1ee7 v\u1edbi H\u01b0\u1edbng D\u1eabn \u0110\u00e1nh Gi\u00e1 n\u00e0y.<\/p><ul><li>B\u1ea1n l\u00e0 b\u00ean s\u1edf h\u1eefu c\u1ee7a c\u00e1c \u0110\u00e1nh Gi\u00e1 c\u1ee7a b\u1ea1n, v\u00e0 c\u00f3 th\u1ec3 y\u00eau c\u1ea7u x\u00f3a b\u1ecf c\u00e1c \u0110\u00e1nh Gi\u00e1<\/li><\/ul><p>Ch\u00fang t\u00f4i kh\u00f4ng y\u00eau c\u1ea7u quy\u1ec1n s\u1edf h\u1eefu \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 n\u1ed9i dung n\u00e0o m\u00e0 b\u1ea1n cung c\u1ea5p cho ch\u00fang t\u00f4i. Khi b\u1ea1n t\u1ea3i l\u00ean ho\u1eb7c cung c\u1ea5p cho ch\u00fang t\u00f4i b\u1ea5t k\u1ef3 n\u1ed9i dung n\u00e0o \u0111\u01b0\u1ee3c b\u1ea3o h\u1ed9 b\u1edfi quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 th\u00ec b\u1ea1n (a) c\u1ea5p cho Grab quy\u1ec1n mi\u1ec5n ph\u00ed b\u1ea3n quy\u1ec1n kh\u00f4ng th\u1ec3 h\u1ee7y ngang, v\u0129nh vi\u1ec5n, ph\u1ea1m vi to\u00e0n c\u1ea7u, kh\u00f4ng \u0111\u1ed9c quy\u1ec1n, kh\u00f4ng h\u1ea1n ch\u1ebf v\u00e0 gi\u1ea5y ph\u00e9p \u0111\u1ec3 t\u1ed5 ch\u1ee9c, l\u01b0u tr\u1eef, s\u1eed d\u1ee5ng, t\u00e1i s\u1ea3n xu\u1ea5t, s\u1eeda \u0111\u1ed5i, ch\u1ec9nh s\u1eeda, chuy\u1ec3n th\u1ec3, d\u1ecbch, t\u1ea1o c\u00e1c t\u00e1c ph\u1ea9m ph\u00e1i sinh, xu\u1ea5t b\u1ea3n, tr\u00ecnh b\u00e0y ho\u1eb7c hi\u1ec3n th\u1ecb c\u00f4ng khai, ph\u00e2n ph\u1ed1i, c\u1ea5p ph\u00e9p l\u1ea1i ho\u1eb7c cung c\u1ea5p cho ng\u01b0\u1eddi kh\u00e1c n\u1ed9i dung c\u1ee7a b\u1ea1n (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n t\u00ean v\u00e0\/ ho\u1eb7c h\u00ecnh th\u1ee9c t\u01b0\u01a1ng t\u1ef1) \u1edf b\u1ea5t k\u1ef3 v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n, \u0111\u1ecbnh d\u1ea1ng v\u00e0 k\u00eanh (\u0111ang kh\u1ea3 d\u1ee5ng ho\u1eb7c ph\u00e1t tri\u1ec3n sau \u0111\u00f3) cho b\u1ea5t k\u1ef3 m\u1ee5c \u0111\u00edch n\u00e0o, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n m\u1ee5c \u0111\u00edch qu\u1ea3ng c\u00e1o v\u00e0 th\u01b0\u01a1ng m\u1ea1i nh\u01b0 khuy\u1ebfn m\u1ea1i v\u00e0 ph\u00e2n ph\u1ed1i l\u1ea1i m\u1ed9t ph\u1ea7n ho\u1eb7c t\u1ea5t c\u1ea3 c\u00e1c \u0110\u00e1nh Gi\u00e1 d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c v\u00e0 th\u00f4ng qua b\u1ea5t c\u1ee9 k\u00eanh n\u00e0o nh\u01b0 c\u00e1c n\u1ec1n t\u1ea3ng c\u1ee7a m\u1ed9t b\u00ean th\u1ee9 ba; v\u00e0 (b) cam k\u1ebft r\u1eb1ng b\u1ea1n c\u00f3 quy\u1ec1n c\u1ea5p cho ch\u00fang t\u00f4i gi\u1ea5y ph\u00e9p \u0111\u00f3 v\u00e0 s\u1ebd ti\u1ebfp t\u1ee5c ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi c\u00e1c \u0110\u00e1nh Gi\u00e1 m\u00e0 b\u1ea1n \u0111\u0103ng t\u1ea3i. N\u1ebfu b\u1ea1n l\u1ef1a ch\u1ecdn cung c\u1ea5p ph\u1ea3n h\u1ed3i cho ch\u00fang t\u00f4i, v\u00ed d\u1ee5 nh\u01b0 \u0111\u1ec1 xu\u1ea5t \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5, ch\u00fang t\u00f4i c\u00f3 th\u1ec3 tri\u1ec3n khai d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n m\u00e0 kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 ngh\u0129a v\u1ee5 n\u00e0o v\u1edbi b\u1ea1n.<\/p><p>N\u1ebfu b\u1ea1n mu\u1ed1n y\u00eau c\u1ea7u x\u00f3a b\u1ecf \u0110\u00e1nh Gi\u00e1, b\u1ea1n c\u00f3 th\u1ec3 li\u00ean h\u1ec7 Trung T\u00e2m Tr\u1ee3 Gi\u00fap c\u1ee7a Grab (<a href=\"https:\/\/help.grab.com\/passenger\/vi-vn\/\">https:\/\/help.grab.com\/passenger\/vi-vn\/<\/a>) \u0111\u1ec3 g\u1eedi y\u00eau c\u1ea7u.<\/p><p>N\u1ebfu b\u1ea1n x\u00f3a t\u00e0i kho\u1ea3n, c\u00e1c \u0110\u00e1nh Gi\u00e1 b\u1ea1n \u0111\u00e3 g\u1eedi c\u00f3 th\u1ec3 v\u1eabn \u0111\u01b0\u1ee3c gi\u1eef l\u1ea1i nh\u01b0ng s\u1ebd kh\u00f4ng li\u00ean k\u1ebft \u0111\u1ebfn t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n.<\/p><ul><li>H\u01b0\u1edbng D\u1eabn \u0110\u00e1nh Gi\u00e1 n\u00e0y l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a H\u1ee3p \u0110\u1ed3ng gi\u1eefa b\u1ea1n v\u00e0 Grab<\/li><\/ul><p>B\u1eb1ng vi\u1ec7c \u0111\u0103ng t\u1ea3i \u0110\u00e1nh Gi\u00e1, b\u1ea1n \u0111\u1ed3ng \u00fd v\u1edbi H\u01b0\u1edbng D\u1eabn \u0110\u00e1nh Gi\u00e1 c\u00f9ng v\u1edbi \u0110i\u1ec1u kho\u1ea3n D\u1ecbch v\u1ee5 hi\u1ec7n h\u00e0nh \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u00ean <a href=\"http:\/\/www.grab.com\">www.grab.com<\/a> v\u00e0 Th\u00f4ng B\u00e1o B\u1ea3o M\u1eadt t\u1ea1i https:\/\/www.grab.com\/privacy. B\u1ea1n c\u0169ng th\u1eeba nh\u1eadn r\u1eb1ng b\u1ea1n s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 \u0111\u1ed3ng \u00fd b\u1ed3i ho\u00e0n cho Grab v\u00e0 gi\u1eef cho ch\u00fang t\u00f4i ho\u1eb7c b\u1ea5t k\u1ef3 b\u00ean li\u00ean k\u1ebft ho\u1eb7c ng\u01b0\u1eddi \u0111\u01b0\u1ee3c c\u1ea5p ph\u00e9p n\u00e0o v\u00e0 c\u00e1c c\u00e1n b\u1ed9, gi\u00e1m \u0111\u1ed1c, nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ea1i l\u00fd t\u01b0\u01a1ng \u1ee9ng c\u1ee7a ch\u00fang t\u00f4i v\u00f4 h\u1ea1i kh\u1ecfi v\u00e0 ch\u1ed1ng l\u1ea1i, b\u1ea5t k\u1ef3 v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c khi\u1ebfu n\u1ea1i, h\u00e0nh \u0111\u1ed9ng, tr\u00e1ch nhi\u1ec7m ph\u00e1p l\u00fd, t\u1ed5n th\u1ea5t, thi\u1ec7t h\u1ea1i, c\u00e1c chi ph\u00ed (bao g\u1ed3m c\u1ea3 c\u00e1c chi ph\u00ed ph\u00e1p l\u00fd h\u1ee3p l\u00fd), m\u00e0 Grab ho\u1eb7c b\u1ea5t k\u1ef3 b\u00ean \u0111\u01b0\u1ee3c b\u1ed3i ho\u00e0n n\u00e0o kh\u00e1c ph\u1ea3i g\u00e1nh ch\u1ecbu, ph\u00e1t sinh tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp t\u1eeb vi\u1ec7c (i) b\u1ea1n vi ph\u1ea1m ngh\u0129a v\u1ee5, cam \u0111oan ho\u1eb7c b\u1ea3o \u0111\u1ea3m c\u1ee7a m\u00ecnh theo H\u01b0\u1edbng D\u1eabn \u0110\u00e1nh Gi\u00e1; (ii) b\u1ea1n vi ph\u1ea1m ho\u1eb7c s\u1eed d\u1ee5ng sai m\u1ee5c \u0111\u00edch b\u1ea5t k\u1ef3 lu\u1eadt, quy \u0111\u1ecbnh hi\u1ec7n h\u00e0nh n\u00e0o ho\u1eb7c b\u1ea3n quy\u1ec1n, quy\u1ec1n s\u1edf h\u1eefu c\u00f4ng nghi\u1ec7p ho\u1eb7c c\u00e1c quy\u1ec1n kh\u00e1c c\u1ee7a b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o. Grab c\u00f3 quy\u1ec1n c\u1eadp nh\u1eadt H\u01b0\u1edbng D\u1eabn \u0110\u00e1nh Gi\u00e1 b\u1ea5t k\u1ef3 l\u00fac n\u00e0o. \u0110\u1ec3 tr\u00e1nh hi\u1ec3u nh\u1ea7m, \u201cGrab\/ch\u00fang t\u00f4i\u201d c\u00f3 ngh\u0129a l\u00e0 Grabtaxi Holdings Pte. Ltd. ho\u1eb7c b\u1ea5t k\u00fd ph\u00e1p nh\u00e2n n\u00e0o ki\u1ec3m so\u00e1t, \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t b\u1edfi, ho\u1eb7c c\u00f9ng ch\u1ecbu s\u1ef1 ki\u1ec3m so\u00e1t, tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp, tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp, b\u1edfi ph\u00e1p nh\u00e2n n\u00f3i tr\u00ean, t\u00f9y t\u1eebng th\u1eddi \u0111i\u1ec3m (nh\u01b0ng ch\u1ec9 \u00e1p d\u1ee5ng trong kho\u1ea3ng th\u1eddi gian m\u00e0 s\u1ef1 ki\u1ec3m so\u00e1t t\u1ed3n t\u1ea1i)<\/p><p>Trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 b\u1ea5t c\u1ee9 s\u1ef1 kh\u00f4ng \u0111\u1ed3ng nh\u1ea5t n\u00e0o gi\u1eefa phi\u00ean b\u1ea3n ti\u1ebfng Anh v\u00e0 c\u00e1c ng\u00f4n ng\u1eef kh\u00e1c c\u1ee7a H\u01b0\u1edbng D\u1eabn \u0110\u00e1nh Gi\u00e1, phi\u00ean b\u1ea3n ti\u1ebfng Anh s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi ph\u1ea7n n\u1ed9i dung kh\u00f4ng \u0111\u1ed3ng nh\u1ea5t.<\/p><ul><li>B\u1ea1n c\u00f3 th\u1ec3 g\u1eedi th\u1eafc m\u1eafc ho\u1eb7c b\u00e1o c\u00e1o nh\u1eefng n\u1ed9i dung kh\u00f4ng ph\u00f9 h\u1ee3p \u0111\u1ebfn Grab<\/li><\/ul><p>B\u1ea1n c\u00f3 th\u1ec3 b\u00e1o c\u00e1o c\u00e1c n\u1ed9i dung kh\u00f4ng ph\u00f9 h\u1ee3p ho\u1eb7c b\u1ea5t h\u1ee3p ph\u00e1p \u0111\u1ebfn Grab th\u00f4ng qua c\u00e1c k\u00eanh kh\u1ea3 d\u1ee5ng d\u01b0\u1edbi \u0111\u00e2y:<\/p><ul><li>N\u1ebfu b\u1ea1n tin r\u1eb1ng b\u1ea5t k\u1ef3 n\u1ed9i dung n\u00e0o \u0111\u01b0\u1ee3c cung c\u1ea5p tr\u00ean n\u1ec1n t\u1ea3ng c\u1ee7a ch\u00fang t\u00f4i vi ph\u1ea1m quy\u1ec1n s\u1edf h\u1eefu tr\u00ed tu\u1ec7 c\u1ee7a b\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 th\u00f4ng b\u00e1o cho ch\u00fang t\u00f4i b\u1eb1ng c\u00e1ch g\u1eedi email (v\u1edbi \u0111\u1ea7y \u0111\u1ee7 b\u1eb1ng ch\u1ee9ng v\u1ec1 quy\u1ec1n s\u1edf h\u1eefu t\u00e0i s\u1ea3n tr\u00ed tu\u1ec7 c\u1ee7a b\u1ea1n c\u0169ng nh\u01b0 \u0111\u00ednh k\u00e8m \u1ea3nh ch\u1ee5p m\u00e0n h\u00ecnh v\u00e0 m\u00f4 t\u1ea3 v\u1ec1 vi\u1ec7c vi ph\u1ea1m) t\u1edbi \u0111\u1ea1i di\u1ec7n \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh c\u1ee7a ch\u00fang t\u00f4i:<\/li><\/ul><p>T\u00ean: C\u1ed1 v\u1ea5n ph\u00e1p l\u00fd c\u1ee7a Grab v\u1ec1 s\u1edf h\u1eefu tr\u00ed tu\u1ec7, \u0111\u1ecba ch\u1ec9: 6 Battery Road # 38-04 Singapore 049909, e-mail: <a href=\"mailto:infringements@grab.com\">infringements@grab.com<\/a>.<\/p><p>B\u1eb1ng c\u00e1ch g\u1eedi email \u0111\u1ebfn <a href=\"mailto:infringements@grab.com\">infringements@grab.com<\/a>, b\u1ea1n x\u00e1c nh\u1eadn r\u1eb1ng b\u1ea1n \u0111ang b\u1eaft \u0111\u1ea7u m\u1ed9t quy tr\u00ecnh ph\u00e1p l\u00fd m\u1ed9t c\u00e1ch thi\u1ec7n ch\u00ed v\u00e0 hi\u1ec3u r\u1eb1ng b\u1ea5t k\u1ef3 th\u00f4ng b\u00e1o gian l\u1eadn v\u00e0\/ ho\u1eb7c l\u1ea1m d\u1ee5ng n\u00e0o \u0111\u1ec1u c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn h\u1eadu qu\u1ea3 ph\u00e1p l\u00fd.<\/p><ul><li>Li\u00ean quan \u0111\u1ebfn c\u00e1c n\u1ed9i dung b\u1ea5t h\u1ee3p ph\u00e1p ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p kh\u00e1c, b\u1ea1n c\u00f3 th\u1ec3 b\u00e1o c\u00e1o \u0111\u1ebfn Grab th\u00f4ng qua https:\/\/help.grab.com\/passenger\/vi-vn\/.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":0,"menu_order":0,"template":"elementor_header_footer","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/96498"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":20,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/96498\/revisions"}],"predecessor-version":[{"id":135455,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/96498\/revisions\/135455"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/media?parent=96498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}