{"id":52478,"date":"2019-12-03T15:00:50","date_gmt":"2019-12-03T07:00:50","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?post_type=policy&#038;p=52478"},"modified":"2025-11-07T11:17:49","modified_gmt":"2025-11-07T03:17:49","slug":"code-of-conduct-driver","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/vn\/terms-policies\/code-of-conduct-driver\/","title":{"rendered":"Code of Conduct \u2013 Driver \/ Delivery Partner Guidelines"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"52478\" class=\"elementor elementor-52478\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-929d6ca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"929d6ca\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f5311af\" data-id=\"f5311af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27150a8 elementor-widget elementor-widget-gfb-breadcrumb\" data-id=\"27150a8\" data-element_type=\"widget\" data-widget_type=\"gfb-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"gfb-breadcrumb\">\n      <ul>\n                  <li>\n                          <a href=\"https:\/\/www.grab.com\/vn\/terms-policies\/\">Terms and Policies<\/a>\n                            \n          <\/li>\n                  <li>\n                         <a href=\"#\" class=\"active\">Code of Conduct: Driver \/ Delivery Partner Guidelines<\/a>\n                            \n          <\/li>\n              <\/ul>\n    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e33e5c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e33e5c3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9289dad\" data-id=\"9289dad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-966677c elementor-widget elementor-widget-heading\" data-id=\"966677c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">THO\u1ea2 THU\u1eacN V\u1ec0 H\u00ccNH TH\u1ee8C X\u1eec L\u00dd \u0110\u1ed0I V\u1edaI H\u00c0NH VI<br>VI PH\u1ea0M QUY T\u1eaeC \u1ee8NG X\u1eec<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33d6d87 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33d6d87\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6682c4c\" data-id=\"6682c4c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1f2af6 elementor-widget elementor-widget-spacer\" data-id=\"e1f2af6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9ca33b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9ca33b2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f0b1c9\" data-id=\"1f0b1c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e32437 elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"3e32437\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2281\" height=\"827\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1.png\" class=\"attachment-full size-full wp-image-48894\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1.png 2281w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1-250x91.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1-768x278.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1-700x254.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1-120x44.png 120w\" sizes=\"(max-width: 2281px) 100vw, 2281px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45a6aba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45a6aba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-16a4dae\" data-id=\"16a4dae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2f02f2 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"c2f02f2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"961\" height=\"525\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1.png\" class=\"attachment-full size-full wp-image-48893\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1.png 961w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1-250x137.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1-768x420.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1-700x382.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1-120x66.png 120w\" sizes=\"(max-width: 961px) 100vw, 961px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-820c984 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"820c984\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41c37ff\" data-id=\"41c37ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4e67ee elementor-widget elementor-widget-heading\" data-id=\"b4e67ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Grab duy tr\u00ec ch\u00ednh s\u00e1ch kh\u00f4ng khoan nh\u01b0\u1ee3ng \u0111\u1ed1i v\u1edbi vi\u1ec7c vi ph\u1ea1m Quy t\u1eafc \u1ee9ng x\u1eed, \u0111\u1ed1i t\u00e1c s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m nh\u01b0 m\u1ed9t ph\u1ea7n c\u1ee7a c\u1ed9ng \u0111\u1ed3ng ng\u01b0\u1eddi s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng Grab. B\u1ed9 Quy t\u1eafc \u1ee9ng x\u1eed cung c\u1ea5p chi ti\u1ebft v\u1ec1 c\u00e1c h\u00e0nh vi vi ph\u1ea1m Quy t\u1eafc \u1ee9ng x\u1eed c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn t\u1ea1m kho\u00e1 t\u00e0i kho\u1ea3n ho\u1eb7c ng\u01b0ng h\u1ee3p t\u00e1c v\u0129nh vi\u1ec5n.\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45b69b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45b69b2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-899fcf5\" data-id=\"899fcf5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9aacbfc elementor-widget elementor-widget-text-editor\" data-id=\"9aacbfc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Chi ti\u1ebft v\u1ec1 x\u1eed l\u00fd vi ph\u1ea1m \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i <a href=\"https:\/\/www.grab.com\/vn\/blog\/driver\/bike\/qtuxgrab\/\">\u0111\u00e2y<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80de817 elementor-widget elementor-widget-text-editor\" data-id=\"80de817\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fa2852 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fa2852\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94a0a02\" data-id=\"94a0a02\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a49014 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"5a49014\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9461\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9461\" aria-expanded=\"false\">GI\u1eee AN TO\u00c0N V\u00c0 TU\u00c2N TH\u1ee6 LU\u1eacT PH\u00c1P<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9462\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9462\" aria-expanded=\"false\">T\u00d4N TR\u1eccNG KH\u00c1CH H\u00c0NG<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9463\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9463\" aria-expanded=\"false\">H\u00c3Y L\u00c0 \u0110\u1ed0I T\u00c1C UY T\u00cdN, TRUNG TH\u1ef0C<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9461\" aria-expanded=\"false\">GI\u1eee AN TO\u00c0N V\u00c0 TU\u00c2N TH\u1ee6 LU\u1eacT PH\u00c1P<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9461\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9461\" tabindex=\"0\" hidden=\"false\"><h3><span style=\"color: #00b140\"><strong>Duy tr\u00ec h\u1ed3 s\u01a1 h\u1ee3p l\u1ec7 khi ho\u1ea1t \u0111\u1ed9ng<\/strong><\/span><\/h3><p>\u0110\u1ed1i t\u00e1c ph\u1ea3i duy tr\u00ec gi\u1ea5y ph\u00e9p l\u00e1i xe h\u1ee3p l\u1ec7 v\u00e0 c\u00e1c gi\u1ea5y t\u1edd kh\u00e1c (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n, b\u1ea3o hi\u1ec3m tr\u00e1ch nhi\u1ec7m d\u00e2n s\u1ef1 b\u1eaft bu\u1ed9c) theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh trung th\u1ef1c c\u1ee7a t\u1ea5t c\u1ea3 t\u00e0i li\u1ec7u cung c\u1ea5p cho Grab. \u0110\u1ed1i t\u00e1c c\u00f3 tr\u00e1ch nhi\u1ec7m c\u1eadp nh\u1eadt v\u00e0 n\u1ed9p l\u1ea1i c\u00e1c t\u00e0i li\u1ec7u \u0111\u00e3 h\u1ebft h\u1ea1n, b\u1ecb thu h\u1ed3i ho\u1eb7c khi \u0111\u01b0\u1ee3c Grab y\u00eau c\u1ea7u<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal11\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal11\">\u0110i\u1ec1u khi\u1ec3n ph\u01b0\u01a1ng ti\u1ec7n m\u00e0 kh\u00f4ng c\u00f3 b\u1eb1ng l\u00e1i xe ho\u1eb7c b\u1ea3o hi\u1ec3m h\u1ee3p l\u1ec7 ho\u1eb7c c\u00e1c gi\u1ea5y ph\u00e9p kh\u00e1c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u b\u1edfi c\u01a1 quan ch\u1ee9c n\u0103ng<\/li><li data-toggle=\"modal\" data-target=\"#modal11\">Cung c\u1ea5p L\u00fd l\u1ecbch t\u01b0 ph\u00e1p gi\u1ea3<\/li><li data-toggle=\"modal\" data-target=\"#modal11\">Cung c\u1ea5p h\u1ed3 s\u01a1 gi\u1ea3 \u0111\u1ec3 \u0111\u0103ng k\u00fd h\u1ee3p t\u00e1c v\u1edbi Grab<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>T\u1ea5n c\u00f4ng, qu\u1ea5y r\u1ed1i, ho\u1eb7c l\u1ea1m d\u1ee5ng d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o c\u0169ng kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">\u0110\u1ed1i t\u00e1c tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh vi vi ph\u1ea1m ph\u00e1p lu\u1eadt, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n: g\u00e2y th\u01b0\u01a1ng t\u00edch, qu\u1ea5y r\u1ed1i b\u1eb1ng l\u1eddi n\u00f3i, t\u1ea5n c\u00f4ng t\u00ecnh d\u1ee5c, c\u01b0\u1ee1ng b\u1ee9c, gi\u1ebft ng\u01b0\u1eddi, b\u1eaft c\u00f3c, \u0111e d\u1ecda.<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal12\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><p data-toggle=\"modal\" data-target=\"#modal12\">Th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh vi sau \u0111\u00e2y \u0111\u1ed1i v\u1edbi Ng\u01b0\u1eddi D\u00f9ng Grab v\u00e0\/ho\u1eb7c nh\u00e2n vi\u00ean Grab:<\/p><ul><li data-toggle=\"modal\" data-target=\"#modal12\">C\u00f3 ch\u1ee7 \u00fd th\u1ef1c hi\u1ec7n ho\u1eb7c th\u1ef1c hi\u1ec7n h\u00e0nh vi ph\u1ea1m t\u1ed9i th\u1ef1c t\u1ebf bao g\u1ed3m t\u1ea5n c\u00f4ng b\u1eb1ng v\u0169 l\u1ef1c\/t\u1ea5n c\u00f4ng t\u00ecnh d\u1ee5c, c\u01b0\u1ee1ng b\u1ee9c, gi\u1ebft ng\u01b0\u1eddi ho\u1eb7c b\u1eaft c\u00f3c<\/li><li data-toggle=\"modal\" data-target=\"#modal12\">C\u00f3 ch\u1ee7 \u00fd th\u1ef1c hi\u1ec7n ho\u1eb7c th\u1ef1c hi\u1ec7n h\u00e0nh vi qu\u1ea5y r\u1ed1i\/t\u1ea5n c\u00f4ng t\u00ecnh d\u1ee5c<\/li><li data-toggle=\"modal\" data-target=\"#modal12\">Nh\u00ecn ch\u1eb1m ch\u1eb1m, nh\u00ecn tr\u1ed9m ho\u1eb7c c\u00f3 c\u00e1c c\u1eed ch\u1ec9 qu\u1ea5y r\u1ed1i<\/li><li data-toggle=\"modal\" data-target=\"#modal12\">T\u1ea5t c\u1ea3 c\u00e1c h\u00ecnh th\u1ee9c qu\u1ea5y r\u1ed1i\/ \u0111e d\u1ecda b\u1eb1ng l\u1eddi n\u00f3i ho\u1eb7c b\u1eb1ng v\u0103n b\u1ea3n th\u00f4ng qua cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i, \u1ee9ng d\u1ee5ng nh\u1eafn tin, ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi c\u00e1 nh\u00e2n ho\u1eb7c nh\u1eadn x\u00e9t v\u1ec1 ngo\u1ea1i h\u00ecnh<\/li><li data-toggle=\"modal\" data-target=\"#modal12\">S\u1eed d\u1ee5ng t\u1eeb ng\u1eef th\u00f4 t\u1ee5c, th\u00f4 l\u1ed7 ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p d\u01b0\u1edbi m\u1ecdi h\u00ecnh th\u1ee9c<\/li><li data-toggle=\"modal\" data-target=\"#modal12\">T\u1ea5t c\u1ea3 c\u00e1c h\u00ecnh th\u1ee9c qu\u1ea5y r\u1ed1i th\u1ec3 x\u00e1c ho\u1eb7c qu\u1ea5y r\u1ed1i tr\u1ef1c ti\u1ebfp<\/li><li data-toggle=\"modal\" data-target=\"#modal12\">Li\u00ean h\u1ec7 ho\u1eb7c theo d\u00f5i Ng\u01b0\u1eddi D\u00f9ng sau khi chuy\u1ebfn xe k\u1ebft th\u00fac v\u00ec l\u00fd do c\u00e1 nh\u00e2n d\u00f9 l\u00e0 qua c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n tr\u1ef1c tuy\u1ebfn ho\u1eb7c g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Kh\u00f4ng vi ph\u1ea1m ph\u00e1p lu\u1eadt<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">\u0110\u1ed1i t\u00e1c c\u00f3 th\u1ec3 b\u1ecb \u00e1p d\u1ee5ng ch\u1ebf t\u00e0i theo quy \u0111\u1ecbnh c\u1ee7a lu\u1eadt hi\u1ec7n h\u00e0nh n\u1ebfu th\u1ef1c hi\u1ec7n b\u1ea5t k\u1ef3 h\u00e0nh vi vi ph\u1ea1m ph\u00e1p lu\u1eadt n\u00e0o nh\u01b0 tr\u1ed9m c\u1eafp, c\u01b0\u1edbp, s\u1edf h\u1eefu v\u1eadt li\u1ec7u ho\u1eb7c v\u0169 kh\u00ed b\u1ea5t h\u1ee3p ph\u00e1p, c\u00f3 h\u00e0nh vi ph\u00e1 ho\u1ea1i ho\u1eb7c g\u00e2y thi\u1ec7t h\u1ea1i cho t\u00e0i s\u1ea3n. Grab s\u1ebd ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c c\u01a1 quan th\u1ef1c thi ph\u00e1p lu\u1eadt \u0111\u1ec3 \u0111i\u1ec1u tra v\u00e0 truy t\u1ed1 nh\u1eefng ng\u01b0\u1eddi ph\u1ea1m t\u1ed9i.<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal13\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal13\">C\u00e1c t\u1ed9i h\u00ecnh s\u1ef1 theo Ph\u00e1p lu\u1eadt<\/li><li data-toggle=\"modal\" data-target=\"#modal13\">\u0110\u1ed1i t\u00e1c t\u00e0i x\u1ebf \u0111ang b\u1ecb c\u01a1 quan ch\u1ee9c n\u0103ng \u0111i\u1ec1u tra t\u1ed9i h\u00ecnh s\u1ef1<\/li><li data-toggle=\"modal\" data-target=\"#modal13\">C\u1ed1 \u00fd g\u00e2y thi\u1ec7t h\u1ea1i ho\u1eb7c ph\u00e1 ho\u1ea1i t\u00e0i s\u1ea3n c\u1ee7a Ng\u01b0\u1eddi D\u00f9ng ho\u1eb7c c\u1ee7a Grab<\/li><li data-toggle=\"modal\" data-target=\"#modal13\">Kh\u00f4ng tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh\/ h\u01b0\u1edbng d\u1eabn theo y\u00eau c\u1ea7u c\u1ee7a Grab ho\u1eb7c C\u01a1 quan Ch\u00ednh ph\u1ee7<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Tu\u00e2n th\u1ee7 lu\u1eadt giao th\u00f4ng<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">Vi ph\u1ea1m lu\u1eadt giao th\u00f4ng ho\u1eb7c l\u00e1i xe kh\u00f4ng c\u1ea9n th\u1eadn c\u00f3 th\u1ec3 g\u00e2y nguy hi\u1ec3m \u0111\u1ebfn t\u00ednh m\u1ea1ng c\u1ee7a H\u00e0nh Kh\u00e1ch v\u00e0 ng\u01b0\u1eddi tham gia giao th\u00f4ng kh\u00e1c. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n vi\u1ec7c tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh v\u1ec1 gi\u1edbi h\u1ea1n t\u1ed1c \u0111\u1ed9, tu\u00e2n theo c\u00e1c ch\u1ec9 d\u1eabn \u0111\u01b0\u1eddng b\u1ed9 v\u00e0 t\u00edn hi\u1ec7u \u0111\u00e8n giao th\u00f4ng, \u0111\u1ea3m b\u1ea3o H\u00e0nh Kh\u00e1ch \u0111\u00e3 th\u1eaft d\u00e2y an to\u00e0n ho\u1eb7c \u0111\u1ed9i m\u0169 b\u1ea3o hi\u1ec3m \u0111\u00fang c\u00e1ch. H\u00e3y \u0111\u1ea3m b\u1ea3o vi\u1ec7c ngh\u1ec9 ng\u01a1i \u0111\u1ea7y \u0111\u1ee7, kh\u00f4ng n\u00ean l\u00e0m vi\u1ec7c qu\u00e1 s\u1ee9c<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal14\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><p data-toggle=\"modal\" data-target=\"#modal13\">Vi ph\u1ea1m c\u00e1c quy \u0111\u1ecbnh v\u1ec1 an to\u00e0n giao th\u00f4ng bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf:<\/p><ul><li data-toggle=\"modal\" data-target=\"#modal13\">G\u00e2y th\u01b0\u01a1ng t\u00edch \/ th\u01b0\u01a1ng t\u1eadt v\u0129nh vi\u1ec5n \/ t\u1eed vong cho Ng\u01b0\u1eddi D\u00f9ng, b\u00ean th\u1ee9 ba ho\u1eb7c (nh\u1eefng) ng\u01b0\u1eddi \u0111i b\u1ed9<\/li><li data-toggle=\"modal\" data-target=\"#modal13\">\u0110i\u1ec1u khi\u1ec3n ph\u01b0\u01a1ng ti\u1ec7n m\u00e0 kh\u00f4ng c\u00f3 gi\u1ea5y ph\u00e9p l\u00e1i xe h\u1ee3p l\u1ec7 ho\u1eb7c b\u1ea3o hi\u1ec3m c\u00f2n th\u1eddi h\u1ea1n<\/li><li data-toggle=\"modal\" data-target=\"#modal13\">L\u00e1i xe qu\u00e1 t\u1ed1c \u0111\u1ed9 cho ph\u00e9p tr\u00ean \u0111\u01b0\u1eddng ho\u1eb7c l\u1ed1i \u0111i b\u1ed9<\/li><li data-toggle=\"modal\" data-target=\"#modal13\">L\u00e1i xe m\u00e0 kh\u00f4ng c\u00e0i d\u00e2y an to\u00e0n \/ \u0111\u1ed9i m\u0169 b\u1ea3o hi\u1ec3m<\/li><li data-toggle=\"modal\" data-target=\"#modal13\">L\u00e1i xe m\u1ea5t t\u1eadp trung<\/li><li data-toggle=\"modal\" data-target=\"#modal13\">L\u00e1i xe khi m\u1ec7t m\u1ecfi<\/li><li data-toggle=\"modal\" data-target=\"#modal13\">\u0110\u00e3 t\u1eebng c\u00f3 c\u00e1c b\u00e1o c\u00e1o v\u1ec1 h\u00e0nh vi l\u00e1i xe kh\u00f4ng an to\u00e0n<\/li><li data-toggle=\"modal\" data-target=\"#modal13\">C\u1ed1 \u00fd che bi\u1ec3n ki\u1ec3m so\u00e1t<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>H\u00e0nh vi s\u1eed d\u1ee5ng bia , r\u01b0\u1ee3u , ch\u1ea5t k\u00edch th\u00edch ho\u1eb7c v\u0169 kh\u00ed s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">N\u1ebfu H\u00e0nh Kh\u00e1ch nghi ng\u1edd \u0110\u1ed1i t\u00e1c \u0111ang c\u00f3 bi\u1ec3u hi\u1ec7n s\u1eed d\u1ee5ng ch\u1ea5t k\u00edch th\u00edch ho\u1eb7c bia, r\u01b0\u1ee3u, h\u1ecd c\u00f3 quy\u1ec1n k\u1ebft th\u00fac chuy\u1ebfn \u0111i ngay l\u1eadp t\u1ee9c v\u00e0 li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i ho\u1eb7c c\u01a1 quan ch\u1ee9c n\u0103ng. N\u1ebfu \u0110\u1ed1i t\u00e1c c\u00f3 c\u01a1 s\u1edf \u0111\u1ec3 nghi ng\u1edd h\u00e0ng h\u00f3a \u0111\u01b0\u1ee3c \u0111\u00f3ng g\u00f3i trong b\u01b0u ki\u1ec7n l\u00e0 c\u00e1c m\u1eb7t h\u00e0ng b\u1ea5t h\u1ee3p ph\u00e1p ho\u1eb7c h\u00e0ng h\u00f3a nguy hi\u1ec3m, vui l\u00f2ng th\u00f4ng b\u00e1o cho Grab v\u00e0 c\u01a1 quan ch\u1ee9c n\u0103ng n\u1ebfu c\u1ea7n thi\u1ebft<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal15\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal15\">S\u1edf h\u1eefu b\u1ea5t k\u1ef3 v\u0169 kh\u00ed n\u00e0o nh\u01b0 s\u00fang, b\u00ecnh x\u1ecbt h\u01a1i cay, d\u00f9i cui ho\u1eb7c dao<\/li><li data-toggle=\"modal\" data-target=\"#modal15\">T\u00e0ng tr\u1eef ma t\u00fay ho\u1eb7c b\u1ea5t k\u1ef3 h\u00e0nh vi b\u1ea5t h\u1ee3p ph\u00e1p n\u00e0o li\u00ean quan \u0111\u1ebfn ma t\u00fay<\/li><li data-toggle=\"modal\" data-target=\"#modal15\">B\u1ecb \u1ea3nh h\u01b0\u1edfng c\u1ee7a ch\u1ea5t k\u00edch th\u00edch ho\u1eb7c bia, r\u01b0\u1ee3u khi \u0111ang cung c\u1ea5p d\u1ecbch v\u1ee5 tr\u00ean \u1ee8ng d\u1ee5ng Grab<\/li><li data-toggle=\"modal\" data-target=\"#modal15\">C\u1ed1 \u00fd s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng Grab cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1ed9i ph\u1ea1m nh\u01b0 bu\u00f4n b\u00e1n ma t\u00fay, r\u1eeda ti\u1ec1n, v\u1eadn chuy\u1ec3n h\u00e0ng h\u00f3a v\u00e0 v\u1eadt ph\u1ea9m b\u1ea5t h\u1ee3p ph\u00e1p<\/li><li data-toggle=\"modal\" data-target=\"#modal15\">Ch\u1ea5p nh\u1eadn giao c\u00e1c m\u1eb7t h\u00e0ng kh\u00e1c ngo\u00e0i nh\u1eefng m\u1eb7t h\u00e0ng thu\u1ed9c d\u1ecbch v\u1ee5 Grab m\u00e0 kh\u00f4ng b\u00e1o c\u00e1o v\u1edbi Grab\/ C\u01a1 quan ch\u1ee9c n\u0103ng: (a) c\u00e1c m\u1eb7t h\u00e0ng b\u1ea5t h\u1ee3p ph\u00e1p \/ \u0111\u00e1ng ng\u1edd (v\u00ed d\u1ee5: ma t\u00fay), (b) h\u00e0ng h\u00f3a nguy hi\u1ec3m (v\u00ed d\u1ee5: v\u0169 kh\u00ed), (c) c\u00e1c m\u1eb7t h\u00e0ng thu\u1ed9c danh m\u1ee5c h\u00e0ng c\u1ea5m v\u1eadn chuy\u1ec3n theo \u0111i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 GrabExpress ho\u1eb7c (d) b\u1ea5t k\u1ef3 m\u1eb7t h\u00e0ng n\u00e0o kh\u00e1c b\u1ecb Ph\u00e1p lu\u1eadt nghi\u00eam c\u1ea5m.<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Lu\u00f4n ch\u0103m s\u00f3c ph\u01b0\u01a1ng ti\u1ec7n ho\u1ea1t \u0111\u1ed9ng Grab<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">Duy tr\u00ec ph\u01b0\u01a1ng ti\u1ec7n ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u0110\u1ed1i t\u00e1c lu\u00f4n trong \u0111i\u1ec1u ki\u1ec7n v\u1eadn h\u00e0nh t\u1ed1t, ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ti\u00eau chu\u1ea9n an to\u00e0n v\u00e0 y\u00eau c\u1ea7u c\u1ee7a ph\u00e1p lu\u1eadt. \u0110\u1ea3m b\u1ea3o \u0110\u1ed1i t\u00e1c ch\u1ec9 s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ti\u1ec7n \u0111\u00e3 \u0111\u0103ng k\u00fd v\u1edbi Grab<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal16\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal16\">Thi\u1ebft b\u1ecb an to\u00e0n c\u1ee7a \u0110\u1ed1i t\u00e1c (d\u00e2y an to\u00e0n \/ m\u0169 b\u1ea3o hi\u1ec3m) kh\u00f4ng \u0111\u1ea3m b\u1ea3o \u0111i\u1ec1u ki\u1ec7n an to\u00e0n v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c ph\u00e0n n\u00e0n t\u1eeb Ng\u01b0\u1eddi D\u00f9ng<\/li><li data-toggle=\"modal\" data-target=\"#modal16\">C\u00f3 c\u00e1c h\u01b0 h\u1ecfng b\u00ean trong\/ b\u00ean ngo\u00e0i ph\u01b0\u01a1ng ti\u1ec7n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng ho\u1eb7c \u0111\u1ed9 an to\u00e0n c\u1ee7a ph\u01b0\u01a1ng ti\u1ec7n (v\u00ed d\u1ee5: k\u00ednh ch\u1eafn gi\u00f3 b\u1ecb n\u1ee9t, c\u1eeda ho\u1eb7c c\u1eeda s\u1ed5 kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng, \u0111i\u1ec1u h\u00f2a kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng)<\/li><li data-toggle=\"modal\" data-target=\"#modal16\">S\u1eed d\u1ee5ng ph\u01b0\u01a1ng ti\u1ec7n\/ bi\u1ec3n s\u1ed1\/ t\u00e0i kho\u1ea3n kh\u00f4ng \u0111\u00fang v\u1edbi th\u00f4ng tin \u0111\u00e3 \u0111\u0103ng k\u00fd v\u1edbi Grab<\/li><li data-toggle=\"modal\" data-target=\"#modal16\">Cho ph\u00e9p b\u1ea5t k\u1ef3 ng\u01b0\u1eddi n\u00e0o kh\u00e1c s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ti\u1ec7n ho\u1eb7c gi\u1ea5y ph\u00e9p l\u00e1i xe c\u1ee7a \u0110\u1ed1i t\u00e1c \u0111\u1ec3 thay m\u1eb7t \u0110\u1ed1i t\u00e1c th\u1ef1c hi\u1ec7n vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 tr\u00ean \u1ee8ng d\u1ee5ng Grab<\/li><li data-toggle=\"modal\" data-target=\"#modal16\">Ch\u1edf th\u00eam ng\u01b0\u1eddi kh\u00e1c ho\u1eb7c h\u00e0ng h\u00f3a kh\u00e1c tr\u00ean xe trong chuy\u1ebfn xe\/ cu\u1ed1c xe giao h\u00e0ng<\/li><li data-toggle=\"modal\" data-target=\"#modal16\">Vi ph\u1ea1m c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n d\u00e0nh cho \u0110\u1ed1i t\u00e1c t\u00e0i x\u1ebf li\u00ean quan \u0111\u1ebfn vi\u1ec7c qu\u1ea3ng c\u00e1o b\u00ean trong ho\u1eb7c b\u00ean ngo\u00e0i ph\u01b0\u01a1ng ti\u1ec7n<\/li><li data-toggle=\"modal\" data-target=\"#modal16\">Kh\u00f4ng d\u00e1n ph\u00f9 hi\u1ec7u \u201cXe h\u1ee3p \u0111\u1ed3ng\u201d tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt ho\u1eb7c vi ph\u1ea1m vi\u1ec7c s\u1eed d\u1ee5ng logo Grab theo ch\u00ednh s\u00e1ch c\u1ee7a Grab khi cung c\u1ea5p d\u1ecbch v\u1ee5 th\u00f4ng qua \u1ee8ng d\u1ee5ng Grab<\/li><li data-toggle=\"modal\" data-target=\"#modal16\">Ph\u01b0\u01a1ng ti\u1ec7n kh\u00f4ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n ho\u1ea1t \u0111\u1ed9ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt (v\u00ed d\u1ee5: Kh\u00f4ng c\u00f3 \/ b\u1ecb h\u1ecfng thi\u1ebft b\u1ecb gi\u00e1m s\u00e1t h\u00e0nh tr\u00ecnh; ph\u01b0\u01a1ng ti\u1ec7n h\u1ebft h\u1ea1n \u0111\u0103ng ki\u1ec3m<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\">Th\u1ef1c hi\u1ec7n c\u00e1c ti\u00eau chu\u1ea9n v\u1ec7 sinh ph\u00f2ng ch\u1ed1ng d\u1ecbch<\/span><\/h3><p>Lu\u00f4n gi\u1eef g\u00ecn v\u1ec7 sinh c\u00e1 nh\u00e2n. H\u00e3y c\u00f9ng chung tay \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ed9t m\u00f4i tr\u01b0\u1eddng an to\u00e0n cho Ng\u01b0\u1eddi d\u00f9ng, gia \u0111\u00ecnh \u0110\u1ed1i t\u00e1c v\u00e0 ch\u00ednh \u0110\u1ed1i t\u00e1c. Th\u01b0\u1eddng xuy\u00ean tham kh\u1ea3o c\u00e1c h\u01b0\u1edbng d\u1eabn ch\u00ednh th\u1ee9c m\u1edbi nh\u1ea5t v\u1ec1 c\u00e1c y\u00eau c\u1ea7u v\u1ec1 v\u1ec7 sinh c\u00e1 nh\u00e2n v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n.<\/p><p><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li>Kh\u00f4ng \u0111eo kh\u1ea9u trang ho\u1eb7c t\u1ea5m ch\u1eafn gi\u1ecdt b\u1eafn khi cung c\u1ea5p d\u1ecbch v\u1ee5 tr\u00ean \u1ee8ng d\u1ee5ng Grab.<\/li><li>C\u1ea3m th\u1ea5y kh\u00f4ng kh\u1ecfe nh\u01b0ng v\u1eabn th\u1ef1c hi\u1ec7n chuy\u1ebfn xe<\/li><li>Kh\u00f4ng th\u00f4ng b\u00e1o cho Grab trong tr\u01b0\u1eddng h\u1ee3p m\u1eafc ph\u1ea3i COVID-19 ho\u1eb7c ti\u1ebfp x\u00fac v\u1edbi m\u1ed9t ng\u01b0\u1eddi \u0111\u00e3 m\u1eafc COVID-19<\/li><li>Kh\u00f4ng th\u1ef1c hi\u1ec7n v\u1ec7 sinh ph\u01b0\u01a1ng ti\u1ec7n v\u00e0\/ho\u1eb7c t\u00fai giao h\u00e0ng b\u1eb1ng dung d\u1ecbch di\u1ec7t khu\u1ea9n<\/li><li>Kh\u00f4ng r\u1eeda tay s\u00e1t khu\u1ea9n th\u01b0\u1eddng xuy\u00ean<\/li><li>Kh\u00f4ng gi\u1eef kho\u1ea3ng c\u00e1ch khi \u0111ang ch\u1edd ho\u1eb7c \u0111ang l\u1ea5y \u0111\u01a1n h\u00e0ng t\u1eeb c\u00e1c \u0110\u1ed1i t\u00e1c Nh\u00e0 h\u00e0ng<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9462\" aria-expanded=\"false\">T\u00d4N TR\u1eccNG KH\u00c1CH H\u00c0NG<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9462\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9462\" tabindex=\"0\" hidden=\"hidden\"><h3><span style=\"color: #00b140\">T\u00f4n tr\u1ecdng quy\u1ec1n ri\u00eang t\u01b0 c\u1ee7a H\u00e0nh Kh\u00e1ch<\/span><\/h3><p><span style=\"font-weight: 400\">\u0110\u1ed1i t\u00e1c c\u00f3 tr\u00e1ch nhi\u1ec7m tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u1ec1 quy\u1ec1n ri\u00eang t\u01b0 khi s\u1eed d\u1ee5ng m\u00e1y \u1ea3nh\/m\u00e1y quay phim c\u00e1 nh\u00e2n b\u00ean trong ph\u01b0\u01a1ng ti\u1ec7n<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal21\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal21\">Chia s\u1ebb, ph\u00e2n ph\u1ed1i v\u00e0 \/ ho\u1eb7c c\u00f4ng khai th\u00f4ng tin nh\u1eadn d\u1ea1ng c\u00e1 nh\u00e2n c\u1ee7a H\u00e0nh Kh\u00e1ch ho\u1eb7c t\u1ed5 ch\u1ee9c m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a h\u1ecd ho\u1eb7c mang t\u00ednh ch\u1ea5t ph\u1ec9 b\u00e1ng<\/li><li data-toggle=\"modal\" data-target=\"#modal21\">Ghi \u00e2m ho\u1eb7c quay phim H\u00e0nh Kh\u00e1ch b\u1ea5t h\u1ee3p ph\u00e1p (v\u00ed d\u1ee5: th\u00f4ng qua c\u00e1c thi\u1ebft b\u1ecb ghi \u00e2m\/ghi h\u00ecnh \u0111\u01b0\u1ee3c che gi\u1ea5u ho\u1eb7c ng\u1ee5y trang)<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\">Kh\u00f4ng ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed v\u1edbi H\u00e0nh Kh\u00e1ch<\/span><\/h3><p>\u0110\u1ed1i t\u00e1c kh\u00f4ng \u0111\u01b0\u1ee3c t\u1eeb ch\u1ed1i cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c \u0111\u01b0a ra nh\u1eadn x\u00e9t x\u00fac ph\u1ea1m b\u1ea5t c\u1ee9 ai nh\u01b0 ph\u00e2n bi\u1ec7t ch\u1ee7ng t\u1ed9c, t\u00f4n gi\u00e1o, qu\u1ed1c t\u1ecbch, khuy\u1ebft t\u1eadt, gi\u1edbi t\u00ednh, tu\u1ed5i t\u00e1c ho\u1eb7c b\u1ea5t k\u1ef3 \u0111\u1eb7c \u0111i\u1ec3m n\u00e0o kh\u00e1c.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal22\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal22\">T\u1eeb ch\u1ed1i ho\u1eb7c h\u1ee7y chuy\u1ebfn xe d\u1ef1a tr\u00ean s\u1ef1 ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed v\u1ec1 b\u1ea5t k\u1ef3 \u0111\u1eb7c \u0111i\u1ec3m n\u00e0o c\u1ee7a H\u00e0nh Kh\u00e1ch<\/li><li data-toggle=\"modal\" data-target=\"#modal22\">\u0110\u1ed1i t\u00e1c c\u00f3 th\u00e1i \u0111\u1ed9, h\u00e0nh vi th\u1ec3 hi\u1ec7n s\u1ef1 mi\u1ec7t th\u1ecb, ph\u00e2n bi\u1ec7t ch\u1ee7ng t\u1ed9c\/v\u00f9ng mi\u1ec1n\/gi\u1edbi t\u00ednh ho\u1eb7c b\u1ea5t k\u1ef3 h\u00e0nh vi n\u00e0o g\u00e2y t\u1ed5n th\u01b0\u01a1ng\/x\u00fac ph\u1ea1m \u0111\u1ebfn H\u00e0nh Kh\u00e1ch d\u01b0\u1edbi m\u1ecdi h\u00ecnh th\u1ee9c.<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>\u0110\u1ed1i x\u1eed c\u00f4ng b\u1eb1ng v\u1edbi m\u1ecdi H\u00e0nh Kh\u00e1ch<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">\u0110\u1ed1i t\u00e1c c\u1ea7n t\u00f4n tr\u1ecdng chuy\u1ebfn xe \u0111\u00e3 nh\u1eadn v\u00e0 h\u00e3y \u0111\u1ee3i H\u00e0nh Kh\u00e1ch trong kho\u1ea3ng th\u1eddi gian h\u1ee3p l\u00fd<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal23\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal23\">\u0110\u00f3n H\u00e0nh Kh\u00e1ch khi tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n \u0111ang c\u00f3 H\u00e0nh Kh\u00e1ch kh\u00e1c (tr\u1eeb chuy\u1ebfn xe GrabShare), ho\u1eb7c nh\u1edd t\u00e0i x\u1ebf kh\u00e1c \u0111\u00f3n H\u00e0nh Kh\u00e1ch ho\u1eb7c \u0111\u1ec1 ngh\u1ecb H\u00e0nh Kh\u00e1ch \u0111i xe v\u1edbi t\u00e0i x\u1ebf kh\u00e1c.<\/li><li data-toggle=\"modal\" data-target=\"#modal23\">Thu c\u01b0\u1edbc qu\u00e1 m\u1ee9c quy \u0111\u1ecbnh, c\u1ed1 t\u00ecnh kh\u00f4ng tr\u1ea3 ti\u1ec1n th\u1eeba cho H\u00e0nh Kh\u00e1ch, kh\u00f4ng gi\u1ea3m m\u00e3 khuy\u1ebfn m\u00e3i cho H\u00e0nh Kh\u00e1ch, thu ti\u1ec1n m\u1eb7t \u0111\u1ed1i v\u1edbi cu\u1ed1c xe thanh to\u00e1n qua th\u1ebb t\u00edn d\u1ee5ng ho\u1eb7c v\u00ed \u0111i\u1ec7n t\u1eed (Moca), kh\u00f4ng b\u1eadt \u0111\u1ed3ng h\u1ed3 t\u00ednh c\u01b0\u1edbc v\u1edbi cu\u1ed1c xe GrabTaxi ho\u1eb7c nh\u1eadp sai ph\u1ee5 ph\u00ed<\/li><li data-toggle=\"modal\" data-target=\"#modal23\">H\u1ee7y chuy\u1ebfn xe m\u00e0 kh\u00f4ng c\u00f3 l\u00fd do ch\u00ednh \u0111\u00e1ng ho\u1eb7c \u0111\u01b0a ra l\u00fd do sai (v\u00ed d\u1ee5: &#8220;Qu\u00e1n \u0111\u00e3 \u0111\u00f3ng c\u1eeda&#8221;)<\/li><li data-toggle=\"modal\" data-target=\"#modal23\">Ch\u1ea5m d\u1ee9t h\u00e0nh tr\u00ecnh ho\u1eb7c y\u00eau c\u1ea7u H\u00e0nh Kh\u00e1ch xu\u1ed1ng xe gi\u1eefa \u0111\u01b0\u1eddng m\u00e0 kh\u00f4ng ph\u1ea3i y\u00eau c\u1ea7u c\u1ee7a H\u00e0nh Kh\u00e1ch ho\u1eb7c kh\u00f4ng c\u00f3 l\u00fd do h\u1ee3p l\u00fd<\/li><li data-toggle=\"modal\" data-target=\"#modal23\">\u0110i \u0111\u01b0\u1eddng v\u00f2ng ho\u1eb7c d\u1eebng\/\u0111\u1ed7 kh\u00f4ng c\u1ea7n thi\u1ebft<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>C\u01b0 x\u1eed \u0111\u00fang m\u1ef1c v\u1edbi H\u00e0nh Kh\u00e1ch<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">Lu\u00f4n c\u01b0 x\u1eed \u0111\u00fang m\u1ef1c v\u00e0 chu \u0111\u00e1o v\u1edbi H\u00e0nh Kh\u00e1ch. M\u1eb7c \u0111\u1ed3ng ph\u1ee5c Grab theo quy \u0111\u1ecbnh, n\u1ebfu \u00e1p d\u1ee5ng. L\u1ecbch s\u1ef1 khi giao ti\u1ebfp v\u1edbi H\u00e0nh Kh\u00e1ch, ch\u1ea5p nh\u1eadn c\u00e1c y\u00eau c\u1ea7u h\u1ee3p l\u00fd c\u1ee7a H\u00e0nh Kh\u00e1ch nh\u01b0 \u0111i\u1ec1u ch\u1ec9nh m\u00e1y \u0111i\u1ec1u h\u00f2a, \u00e2m l\u01b0\u1ee3ng radio v\u00e0 h\u1ed7 tr\u1ee3 H\u00e0nh Kh\u00e1ch mang h\u00e0nh l\u00fd khi \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u. \u0110\u1ea3m b\u1ea3o xe lu\u00f4n s\u1ea1ch s\u1ebd v\u00e0 kh\u00f4ng c\u00f3 m\u00f9i kh\u00f3 ch\u1ecbu khi ho\u1ea1t \u0111\u1ed9ng<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal24\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal24\">H\u00fat thu\u1ed1c trong chuy\u1ebfn xe<\/li><li data-toggle=\"modal\" data-target=\"#modal24\">Kh\u00f4ng m\u1eb7c \u0111\u1ed3ng ph\u1ee5c, kh\u00f4ng s\u1eed d\u1ee5ng t\u00fai b\u1ea3o qu\u1ea3n \u0111\u1ed3 \u0103n \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 c\u00f3 quy \u0111\u1ecbnh; ho\u1eb7c trang ph\u1ee5c kh\u00f4ng g\u1ecdn g\u00e0ng, l\u1ecbch s\u1ef1 (v\u00ed d\u1ee5: qu\u1ea7n c\u1ed9c qu\u00e1 \u0111\u1ea7u g\u1ed1i, \u00e1o s\u00e1t n\u00e1ch\u2026) ho\u1eb7c kh\u00f4ng v\u1ec7 sinh ph\u01b0\u01a1ng ti\u1ec7n s\u1ea1ch s\u1ebd.<\/li><li data-toggle=\"modal\" data-target=\"#modal24\">Nghe \u0111i\u1ec7n tho\u1ea1i, nh\u1eafn tin ho\u1eb7c m\u1edf loa to l\u00e0m \u1ed3n khi ch\u1edf H\u00e0nh Kh\u00e1ch m\u00e0 ch\u01b0a c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a H\u00e0nh Kh\u00e1ch<\/li><li data-toggle=\"modal\" data-target=\"#modal24\">Trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i nh\u1eefng t\u1eeb \u0111\u01b0\u1ee3c coi l\u00e0 mang t\u00ednh ch\u1ea5t c\u00e1 nh\u00e2n, bao g\u1ed3m vi\u1ec7c c\u1ed1 g\u1eafng l\u1ea5y s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9 nh\u00e0 ri\u00eang, c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 th\u00f3i quen h\u00e0ng ng\u00e0y c\u1ee7a ng\u01b0\u1eddi kh\u00e1c<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>\u0110\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">Li\u00ean h\u1ec7 v\u00e0 ch\u1edd H\u00e0nh Kh\u00e1ch t\u1ea1i \u0111i\u1ec3m \u0111\u00f3n ch\u00ednh x\u00e1c v\u00e0 cho H\u00e0nh Kh\u00e1ch xu\u1ed1ng xe \u1edf \u0111i\u1ec3m \u0111\u1ebfn \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh. X\u00e1c nh\u1eadn danh t\u00ednh H\u00e0nh Kh\u00e1ch tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u chuy\u1ebfn xe, th\u1ed1ng nh\u1ea5t v\u1edbi H\u00e0nh Kh\u00e1ch v\u1ec1 l\u1ed9 tr\u00ecnh di chuy\u1ec3n&#8230;<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal25\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal25\">\u0110\u00f3n\/tr\u1ea3 kh\u00e1ch sai \u0111i\u1ec3m \u0111\u00f3n\/ \u0111i\u1ec3m \u0111\u1ebfn \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh m\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a H\u00e0nh Kh\u00e1ch<\/li><li data-toggle=\"modal\" data-target=\"#modal25\">Nh\u1eadn cu\u1ed1c xe nh\u01b0ng kh\u00f4ng \u0111\u00f3n kh\u00e1ch, hu\u1ef7 cu\u1ed1c xe ho\u1eb7c y\u00eau c\u1ea7u H\u00e0nh Kh\u00e1ch hu\u1ef7 cu\u1ed1c xe kh\u00f4ng c\u00f3 l\u00fd do h\u1ee3p l\u00fd<\/li><li data-toggle=\"modal\" data-target=\"#modal25\">Nh\u1eadn\/giao h\u00e0ng sai \u0111i\u1ec3m nh\u1eadn\/ \u0111i\u1ec3m giao h\u00e0ng \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh<\/li><li data-toggle=\"modal\" data-target=\"#modal25\">\u0110\u00f3n nh\u1ea7m H\u00e0nh Kh\u00e1ch ho\u1eb7c tranh gi\u00e0nh H\u00e0nh Kh\u00e1ch c\u1ee7a \u0110\u1ed1i t\u00e1c t\u00e0i x\u1ebf kh\u00e1c<\/li><li data-toggle=\"modal\" data-target=\"#modal25\">C\u1ed1 \u00fd ng\u0103n c\u1ea3n t\u00e0i x\u1ebf kh\u00e1c \u0111\u00f3n H\u00e0nh Kh\u00e1ch\/ th\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng<\/li><li data-toggle=\"modal\" data-target=\"#modal25\">Th\u1ecfa thu\u1eadn v\u1edbi H\u00e0nh Kh\u00e1ch \u0111\u1ec3 cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 di chuy\u1ec3n\/giao h\u00e0ng\/giao th\u1ee9c \u0103n kh\u00f4ng th\u1ef1c hi\u1ec7n tr\u00ean \u1ee8ng d\u1ee5ng Grab<\/li><li data-toggle=\"modal\" data-target=\"#modal25\">Ch\u1edf H\u00e0nh Kh\u00e1ch ch\u1ea1y \u0111\u01b0\u1eddng v\u00f2ng, kh\u00f4ng \u0111\u00fang l\u1ed9 tr\u00ecnh t\u1ed1i \u01b0u, l\u00e0m m\u1ea5t th\u1eddi gian c\u1ee7a H\u00e0nh Kh\u00e1ch<\/li><li data-toggle=\"modal\" data-target=\"#modal25\">Qu\u1ea3ng c\u00e1o c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c trong qu\u00e1 tr\u00ecnh ph\u1ee5c v\u1ee5 H\u00e0nh Kh\u00e1ch c\u1ee7a Grab<\/li><li data-toggle=\"modal\" data-target=\"#modal25\">L\u00f4i k\u00e9o h\u00e0nh kh\u00e1ch\/ ng\u01b0\u1eddi d\u00f9ng\/ \u0111\u1ed1i t\u00e1c th\u01b0\u01a1ng nh\u00e2n\/ \u0111\u1ed1i t\u00e1c t\u00e0i x\u1ebf kh\u00e1c<\/li><li data-toggle=\"modal\" data-target=\"#modal25\">Mua thi\u1ebfu, sai m\u00f3n ho\u1eb7c l\u00e0m h\u01b0 h\u1ecfng m\u1ea5t v\u1ec7 sinh an to\u00e0n th\u1ef1c ph\u1ea9m \u0111\u1ed1i v\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng GrabFood.<\/li><li data-toggle=\"modal\" data-target=\"#modal25\">L\u00e0m h\u01b0 h\u1ecfng ho\u1eb7c m\u1ea5t ki\u1ec7n h\u00e0ng c\u1ee7a H\u00e0nh Kh\u00e1ch<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">Lu\u00f4n lu\u00f4n g\u1ecdi cho c\u01a1 quan ch\u1ee9c n\u0103ng tr\u01b0\u1edbc. Khi t\u1ea5t c\u1ea3 c\u00e1c b\u00ean \u0111\u1ec1u an to\u00e0n v\u00e0 c\u01a1 quan ch\u1ee9c n\u0103ng \u0111\u00e3 \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o, h\u00e3y l\u00ean h\u1ec7 v\u1edbi Grab \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin s\u1ef1 vi\u1ec7c<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal26\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal26\">Kh\u00f4ng cung c\u1ea5p th\u00f4ng tin cho Grab khi x\u1ea3y ra tai n\u1ea1n giao th\u00f4ng<\/li><li data-toggle=\"modal\" data-target=\"#modal26\">C\u1ed1 \u00fd tr\u1ed1n tr\u00e1nh tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi H\u00e0nh Kh\u00e1ch bao g\u1ed3m c\u1ea3 b\u00ean th\u1ee9 ba b\u1ecb \u1ea3nh h\u01b0\u1edfng sau khi tai n\u1ea1n x\u1ea3y ra<\/li><li data-toggle=\"modal\" data-target=\"#modal26\">C\u1ed1 \u00fd s\u1eed d\u1ee5ng \u0111\u01b0\u1eddng d\u00e2y h\u1ed7 tr\u1ee3 kh\u1ea9n c\u1ea5p c\u1ee7a Grab \u0111\u1ec3 b\u00e1o c\u00e1o c\u00e1c v\u1ea5n \u0111\u1ec1 th\u00f4ng th\u01b0\u1eddng<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9463\" aria-expanded=\"false\">H\u00c3Y L\u00c0 \u0110\u1ed0I T\u00c1C UY T\u00cdN, TRUNG TH\u1ef0C<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9463\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9463\" tabindex=\"0\" hidden=\"hidden\"><h3><span style=\"color: #00b140\"><strong>H\u00e0nh vi ph\u00f9 h\u1ee3p quy \u0111\u1ecbnh<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">Ch\u1ec9 s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng Grab ch\u00ednh th\u1ee9c \u0111\u01b0\u1ee3c t\u1ea3i xu\u1ed1ng t\u1eeb Google Play\/Apple Store. Lu\u00f4n cung c\u1ea5p th\u00f4ng tin trung th\u1ef1c khi t\u1ea1o v\u00e0 truy c\u1eadp v\u00e0o t\u00e0i kho\u1ea3n c\u1ee7a \u0110\u1ed1i t\u00e1c ho\u1eb7c nh\u1eefng tr\u01b0\u1eddng h\u1ee3p tranh ch\u1ea5p v\u1ec1 gi\u00e1 c\u01b0\u1edbc, ph\u1ee5 ph\u00ed. N\u1ebfu H\u00e0nh Kh\u00e1ch \u0111\u1ec3 qu\u00ean \u0111\u1ed3, \u0110\u1ed1i t\u00e1c ph\u1ea3i th\u00f4ng b\u00e1o cho Grab v\u00e0 c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 tr\u1ea3 l\u1ea1i \u0111\u1ed3 \u0111\u1ec3 qu\u00ean cho H\u00e0nh Kh\u00e1ch ho\u1eb7c Grab<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal31\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal31\">\u0110\u1ed1i t\u00e1c c\u00f3 h\u00e0nh vi gian l\u1eadn n\u00e0o nh\u1eb1m tr\u1ee5c l\u1ee3i c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn kh\u00edch\/ th\u01b0\u1edfng c\u1ee7a Grab; ho\u00e0n th\u00e0nh chuy\u1ebfn \u0111i m\u00e0 kh\u00f4ng c\u00f3 Ng\u01b0\u1eddi D\u00f9ng ho\u1eb7c h\u00e0ng ho\u00e1\/\u0111\u01a1n h\u00e0ng GrabFood; d\u00f9ng \u1ee9ng d\u1ee5ng d\u00e0nh cho Ng\u01b0\u1eddi D\u00f9ng t\u1ef1 t\u1ea1o cu\u1ed1c xe; gian l\u1eadn m\u00e3 khuy\u1ebfn m\u1ea1i; ph\u1ed1i h\u1ee3p v\u1edbi ng\u01b0\u1eddi kh\u00e1c (kh\u00e1ch quen, b\u1ea1n b\u00e8, ng\u01b0\u1eddi trong gia \u0111\u00ecnh \u2026) \u0111\u1ec3 t\u1ea1o chuy\u1ebfn xe; s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng, ph\u1ea7n m\u1ec1m kh\u00e1c \u0111\u1ec3 tr\u1ee5c l\u1ee3i c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn kh\u00edch\/th\u01b0\u1edfng c\u1ee7a Grab<\/li><li data-toggle=\"modal\" data-target=\"#modal31\">L\u1ea1m d\u1ee5ng ho\u1eb7c c\u1ed1 \u00fd tr\u1ee5c l\u1ee3i ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 cho cu\u1ed1c xe hu\u1ef7 (v\u00ed d\u1ee5: ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 cu\u1ed1c xe h\u1ee7y do \u201cNg\u01b0\u1eddi D\u00f9ng kh\u00f4ng t\u1edbi\u201d; \u201cXe ch\u1edd qu\u00e1 5 ph\u00fat\u201d; \u201cNg\u01b0\u1eddi D\u00f9ng h\u1ee7y chuy\u1ebfn mu\u1ed9n\u201d\u2026)<\/li><li data-toggle=\"modal\" data-target=\"#modal31\">Cho ng\u01b0\u1eddi kh\u00e1c s\u1eed d\u1ee5ng chung t\u00e0i kho\u1ea3n ho\u1eb7c s\u1eed d\u1ee5ng t\u00e0i kho\u1ea3n c\u1ee7a ng\u01b0\u1eddi kh\u00e1c ho\u1ea1t \u0111\u1ed9ng Grab<\/li><li data-toggle=\"modal\" data-target=\"#modal31\">M\u00f4i gi\u1edbi, chuy\u1ec3n Ng\u01b0\u1eddi D\u00f9ng cho t\u00e0i x\u1ebf kh\u00e1c ph\u1ee5c v\u1ee5 ho\u1eb7c nh\u1eadn Ng\u01b0\u1eddi D\u00f9ng do m\u00f4i gi\u1edbi t\u1eeb t\u00e0i x\u1ebf kh\u00e1c<\/li><li data-toggle=\"modal\" data-target=\"#modal31\">Gi\u1eef t\u00e0i s\u1ea3n c\u1ee7a Ng\u01b0\u1eddi D\u00f9ng \u0111\u1ec3 qu\u00ean qu\u00e1 48 gi\u1edd ho\u1eb7c c\u1ed1 t\u00ecnh g\u00e2y h\u01b0 h\u1ea1i t\u00e0i s\u1ea3n c\u1ee7a Ng\u01b0\u1eddi D\u00f9ng<\/li><li data-toggle=\"modal\" data-target=\"#modal31\">C\u1ed1 \u00fd kh\u00f4ng ho\u00e0n tr\u1ea3 t\u00e0i s\u1ea3n c\u1ee7a Ng\u01b0\u1eddi D\u00f9ng \u0111\u1ec3 qu\u00ean, t\u1ef1 m\u00ecnh ho\u1eb7c c\u1ea5u k\u1ebft v\u1edbi ng\u01b0\u1eddi kh\u00e1c y\u00eau c\u1ea7u Ng\u01b0\u1eddi D\u00f9ng tr\u1ea3 ti\u1ec1n chu\u1ed9c \u0111\u1ec3 nh\u1eadn l\u1ea1i t\u00e0i s\u1ea3n \u0111\u1ec3 qu\u00ean, v\u00e0\/ho\u1eb7c cung c\u1ea5p th\u00f4ng tin kh\u00f4ng trung th\u1ef1c khi Grab li\u00ean h\u1ec7 x\u00e1c minh v\u1ec1 t\u00e0i s\u1ea3n m\u00e0 Ng\u01b0\u1eddi D\u00f9ng \u0111\u1ec3 qu\u00ean<\/li><li data-toggle=\"modal\" data-target=\"#modal31\">Kh\u00f4ng n\u1ed9p ti\u1ec1n COD \u0111\u00fang th\u1eddi gian quy \u0111\u1ecbnh v\u1edbi \u0110\u1ed1i t\u00e1c GrabExpress<\/li><li data-toggle=\"modal\" data-target=\"#modal31\">Kh\u00f4ng s\u1eed d\u1ee5ng phi\u1ebfu g\u1eedi theo quy \u0111\u1ecbnh \u2013 gian l\u1eadn chi ph\u00ed cu\u1ed1c xe GrabExpress<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\" data-sheets-value=\"{\" data-sheets-userformat=\"{\">Kh\u00f4ng \u0111e d\u1ecda\/ x\u00fac ph\u1ea1m nh\u00e2n vi\u00ean Grab<\/span><\/h3><p><span style=\"font-weight: 400\">H\u1ee3p t\u00e1c v\u00e0 kh\u00f4ng x\u00fac ph\u1ea1m, \u0111e d\u1ecda ho\u1eb7c qu\u1ea5y r\u1ed1i nh\u00e2n vi\u00ean Grab t\u1ea1i v\u0103n ph\u00f2ng, qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i. <\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal32\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal32\">\u0110e d\u1ecda, x\u00fac ph\u1ea1m nh\u00e2n vi\u00ean Grab d\u01b0\u1edbi m\u1ecdi h\u00ecnh th\u1ee9c<\/li><li data-toggle=\"modal\" data-target=\"#modal32\">\u0110\u01b0a th\u00f4ng tin sai l\u1ec7ch, t\u1ee5 t\u1eadp g\u00e2y m\u1ea5t tr\u1eadt t\u1ef1 l\u00e0m \u1ea3nh h\u01b0\u1edfng uy t\u00edn v\u00e0 h\u00ecnh \u1ea3nh c\u1ee7a Grab<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\" data-sheets-value=\"{\" data-sheets-userformat=\"{\">Duy tr\u00ec \u0111\u00e1nh gi\u00e1 t\u1ed1t<\/span><\/h3><p>Vi\u1ec7c h\u1ee7y chuy\u1ebfn qu\u00e1 nhi\u1ec1u, t\u1ef7 l\u1ec7 nh\u1eadn chuy\u1ebfn th\u1ea5p v\u00e0 s\u1ed1 sao th\u1ea5p c\u00f3 li\u00ean quan \u0111\u1ebfn c\u00e1c v\u1ea5n \u0111\u1ec1 gian l\u1eadn v\u00e0 an to\u00e0n. Gi\u1eef t\u1ef7 l\u1ec7 hu\u1ef7 chuy\u1ebfn, t\u1ef7 l\u1ec7 ch\u1ea5p nh\u1eadn chuy\u1ebfn v\u00e0 s\u1ed1 sao theo quy \u0111\u1ecbnh hi\u1ec7n h\u00e0nh<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal33\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal33\">T\u1ef7 l\u1ec7 \u0111\u00e1nh gi\u00e1 sao th\u1ea5p kh\u00f4ng \u0111\u1ea1t quy \u0111\u1ecbnh (*)<\/li><li data-toggle=\"modal\" data-target=\"#modal33\">T\u1ef7 l\u1ec7 nh\u1eadn chuy\u1ebfn v\u00e0 hu\u1ef7 chuy\u1ebfn h\u00e0ng tu\u1ea7n kh\u00f4ng \u0111\u1ea1t m\u1ed1c quy \u0111\u1ecbnh (*)<\/li><li data-toggle=\"modal\" data-target=\"#modal33\">T\u1ef7 l\u1ec7 nh\u1eadn chuy\u1ebfn v\u00e0 hu\u1ef7 chuy\u1ebfn h\u00e0ng tu\u1ea7n kh\u00f4ng \u0111\u1ea1t m\u1ed1c quy \u0111\u1ecbnh \u0111\u1eb7c bi\u1ec7t (*), m\u00e0 kh\u00f4ng ph\u1ea3i m\u1ed1c quy \u0111\u1ecbnh t\u1ea1i m\u1ee5c 2<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>C\u1edfi m\u1edf nh\u1eadn ph\u1ea3n h\u1ed3i v\u00e0 tham gia l\u1edbp \u0111\u00e0o t\u1ea1o<\/strong><\/span><\/h3><p><span style=\"font-weight: 400\">Ch\u00fang t\u00f4i lu\u00f4n quan t\u00e2m \u0111\u1ebfn ph\u1ea3n h\u1ed3i c\u1ee7a c\u1ea3 H\u00e0nh Kh\u00e1ch v\u00e0 \u0110\u1ed1i t\u00e1c. Ch\u00fang t\u00f4i s\u1ebd li\u00ean t\u1ee5c \u0111\u00e1nh gi\u00e1 sau c\u00e1c chuy\u1ebfn xe v\u00e0 cung c\u1ea5p ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p. \u0110\u1ed1i t\u00e1c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u tham d\u1ef1 c\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o do Grab t\u1ed5 ch\u1ee9c \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/span><\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal34\"><span style=\"font-weight: 400\">NH\u1eeeNG H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/span><\/p><ul><li data-toggle=\"modal\" data-target=\"#modal34\">Kh\u00f4ng tham gia c\u00e1c kho\u00e1 \u0111\u00e0o t\u1ea1o b\u1ed3i d\u01b0\u1ee1ng b\u1eaft bu\u1ed9c theo quy \u0111\u1ecbnh c\u1ee7a Grab<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\" data-sheets-value=\"{\" data-sheets-userformat=\"{\">B\u00e1o c\u00e1o v\u1ec1 m\u1ed1i lo ng\u1ea1i: nh\u00e2n vi\u00ean Grab<\/span><\/h3><p>Xin l\u01b0u \u00fd r\u1eb1ng k\u00eanh n\u00e0y ch\u1ec9 d\u00e0nh cho vi\u1ec7c b\u00e1o c\u00e1o c\u00e1c h\u00e0nh vi gian l\u1eadn \/ sai tr\u00e1i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi nh\u00e2n vi\u00ean Grab. \u0110\u1ed1i v\u1edbi nh\u1eefng vi ph\u1ea1m c\u1ee7a c\u00e1c b\u00ean kh\u00e1c nh\u01b0 \u0111\u1ed1i t\u00e1c t\u00e0i x\u1ebf Grab, \u0111\u1ed1i t\u00e1c nh\u00e0 h\u00e0ng ho\u1eb7c ng\u01b0\u1eddi d\u00f9ng, b\u1ea1n c\u00f3 th\u1ec3 b\u00e1o c\u00e1o th\u00f4ng qua ch\u01b0\u01a1ng tr\u00ecnh Grab FairPlay t\u1ea1i <a href=\"https:\/\/help.grab.com\/driver\/vi-vn\/360001741447\">\u0111\u00e2y<\/a>. \u0110\u1ed1i v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c, vui l\u00f2ng b\u00e1o c\u00e1o qua Trung t\u00e2m tr\u1ee3 gi\u00fap. B\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o h\u01b0\u1edbng d\u1eabn v\u1ec1 c\u00e1ch g\u1eedi b\u00e1o c\u00e1o qua Trung t\u00e2m tr\u1ee3 gi\u00fap t\u1ea1i <a href=\"https:\/\/help.grab.com\/driver\/vi-vn\/900006390783-How-to-report-an-issue-via-the-Help-Centre\">\u0111\u00e2y<\/a>. Ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n ch\u1ecdn \u0111\u00fang k\u00eanh khi b\u00e1o c\u00e1o s\u1ef1 c\u1ed1 \u0111\u1ec3 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n s\u1edbm nh\u1ea5t c\u00f3 th\u1ec3.<\/p><p>B\u1ea1n c\u00f3 th\u1ec3 b\u00e1o c\u00e1o b\u1ea5t k\u1ef3 h\u00e0nh vi nghi ng\u1edd gian l\u1eadn \/ sai tr\u00e1i c\u1ee7a nh\u00e2n vi\u00ean Grab th\u00f4ng qua c\u00e1c h\u00ecnh th\u1ee9c sau. Xin l\u01b0u \u00fd r\u1eb1ng k\u00eanh n\u00e0y ch\u1ec9 d\u00e0nh cho vi\u1ec7c b\u00e1o c\u00e1o c\u00e1c h\u00e0nh vi gian l\u1eadn \/ sai tr\u00e1i c\u1ee7a nh\u00e2n vi\u00ean Grab.<\/p><p>Email: whistleblowing@grab.com<\/p><p><span data-sheets-formula-bar-text-style=\"font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;\">K\u00eanh b\u00e1o c\u00e1o tr\u1ef1c tuy\u1ebfn: <\/span><a class=\"waffle-rich-text-link\" href=\"http:\/\/grb.to\/whistleblow\" data-sheets-formula-bar-text-link=\"https:\/\/grab.ethicspoint.com\/\" data-sheets-formula-bar-text-style=\"font-size:13px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;\">grb.to\/whistleblow<\/a><\/p><p>Grab s\u1ebd tu\u00e2n th\u1ee7 c\u00e1c nguy\u00ean t\u1eafc sau \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 m\u1ed1i quan t\u00e2m \/ v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u01b0\u1ee3c n\u00eau ra m\u1ed9t c\u00e1ch thi\u1ec7n ch\u00ed:<\/p><ul><li>T\u1ea5t c\u1ea3 b\u00e1o c\u00e1o \u0111\u01b0\u1ee3c xem x\u00e9t tri\u1ec3n khai c\u0169ng nh\u01b0 danh t\u00ednh c\u1ee7a ng\u01b0\u1eddi t\u1ed1 gi\u00e1c s\u1ebd \u0111\u01b0\u1ee3c gi\u1eef b\u00ed m\u1eadt tuy\u1ec7t \u0111\u1ed1i, trong ph\u1ea1m vi ph\u00e1p lu\u1eadt cho ph\u00e9p v\u00e0 theo y\u00eau c\u1ea7u c\u1ee7a cu\u1ed9c \u0111i\u1ec1u tra.<\/li><li>Grab kh\u00f4ng khoan nh\u01b0\u1ee3ng v\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c tr\u1ea3 \u0111\u0169a, tr\u1ea3 th\u00f9 ho\u1eb7c qu\u1ea5y r\u1ed1i n\u00e0o \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi t\u1ed1 gi\u00e1c.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86130c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86130c0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1622396\" data-id=\"1622396\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebeb144 elementor-widget elementor-widget-text-editor\" data-id=\"ebeb144\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>L\u01b0u \u00fd:<\/p><p><span style=\"font-weight: 400\">(A) Do t\u00ednh ch\u1ea5t nghi\u00eam tr\u1ecdng c\u1ee7a v\u1ea5n \u0111\u1ec1, c\u00e1c tr\u01b0\u1eddng h\u1ee3p vi ph\u1ea1m x\u1ea3y ra tr\u01b0\u1edbc th\u1eddi \u0111i\u1ec3m \u00e1p d\u1ee5ng B\u1ed9 Quy t\u1eafc \u1ee8ng x\u1eed m\u1edbi n\u00e0y, c\u1ee5 th\u1ec3 l\u00e0 tr\u01b0\u1edbc 00:00:01 c\u1ee7a ng\u00e0y 09\/10\/2023, m\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c x\u1eed l\u00fd s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng theo quy \u0111\u1ecbnh m\u1edbi n\u00e0y. \u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p gian l\u1eadn v\u1edbi s\u1ed1 ti\u1ec1n l\u1edbn c\u00f3 t\u1ed5 ch\u1ee9c, Grab c\u00f3 to\u00e0n quy\u1ec1n chuy\u1ec3n th\u00f4ng tin s\u1ef1 vi\u1ec7c cho c\u01a1 quan ch\u1ee9c n\u0103ng \u0111i\u1ec1u tra v\u00e0 x\u1eed l\u00fd, ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh.<\/span><\/p><p><span style=\"font-weight: 400\">(B) T\u1ea5t c\u1ea3 c\u00e1c h\u00ecnh th\u1ee9c x\u1eed l\u00fd n\u00eau t\u1ea1i B\u1ed9 Quy t\u1eafc \u1ee8ng x\u1eed n\u00e0y ph\u1ea3i \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng tuy\u1ec7t \u0111\u1ed1i, tr\u1eeb khi c\u00f3 \u00fd ki\u1ebfn kh\u00e1c t\u1eeb C\u00f4ng ty TNHH Grab. T\u00f9y theo m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng c\u1ee7a t\u1eebng h\u00e0nh vi, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n c\u00e1c h\u00e0nh vi \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea trong B\u1ed9 Quy t\u1eafc \u1ee8ng x\u1eed n\u00e0y, Grab c\u00f3 to\u00e0n quy\u1ec1n, theo s\u1ef1 \u1ee7y quy\u1ec1n h\u1ee3p l\u1ec7 t\u1eeb c\u00e1c \u0110\u1ed1i t\u00e1c v\u1eadn t\u1ea3i, \u00e1p d\u1ee5ng c\u00e1c h\u00ecnh th\u1ee9c x\u1eed l\u00fd vi ph\u1ea1m kh\u00e1c, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n trong vi\u1ec7c Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n t\u1eeb l\u1ea7n vi ph\u1ea1m \u0111\u1ea7u ti\u00ean.<\/span><\/p><p><span style=\"font-weight: 400\">(C) Ngo\u00e0i vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c h\u00ecnh th\u1ee9c x\u1eed l\u00fd n\u00eau t\u1ea1i B\u1ed9 Quy t\u1eafc \u1ee8ng x\u1eed n\u00e0y, Grab c\u00f3 quy\u1ec1n cung c\u1ea5p th\u00f4ng tin cho c\u01a1 quan \u0111i\u1ec1u tra v\u00e0\/ho\u1eb7c c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n kh\u00e1c \u0111\u1ed1i v\u1edbi c\u00e1c h\u00e0nh vi vi ph\u1ea1m nghi\u00eam tr\u1ecdng c\u1ee7a \u0110\u1ed1i t\u00e1c v\u1eadn t\u1ea3i, b\u00ean cung c\u1ea5p xe, ch\u1ee7 xe, t\u00e0i x\u1ebf \u0111\u1ed3ng th\u1eddi Grab c\u00f3 quy\u1ec1n t\u1ea1m kh\u00f3a t\u00e0i kho\u1ea3n Grab, ng\u01b0ng h\u1ee3p t\u00e1c cho \u0111\u1ebfn khi c\u00f3 k\u1ebft lu\u1eadn ch\u00ednh th\u1ee9c t\u1eeb c\u01a1 quan \u0111i\u1ec1u tra v\u00e0\/ho\u1eb7c c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n kh\u00e1c.<\/span><\/p><p><span style=\"font-weight: 400\">(D) V\u1edbi c\u00e1c vi ph\u1ea1m c\u00f3 h\u00ecnh th\u1ee9c x\u1eed l\u00fd l\u1ea7n 3 l\u00e0 t\u1ea1m ng\u01b0ng t\u00e0i kho\u1ea3n, n\u1ebfu \u0110\u1ed1i t\u00e1c t\u00e0i x\u1ebf l\u1eb7p l\u1ea1i h\u00e0nh vi vi ph\u1ea1m l\u1ea7n th\u1ee9 4, c\u0103n c\u1ee9 v\u00e0o t\u00ednh ch\u1ea5t v\u00e0 m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng c\u1ee7a h\u00e0nh vi vi ph\u1ea1m, Grab c\u00f3 to\u00e0n quy\u1ec1n \u00e1p d\u1ee5ng c\u00e1c h\u00ecnh th\u1ee9c x\u1eed l\u00fd vi ph\u1ea1m kh\u00e1c, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n trong vi\u1ec7c Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n. V\u1edbi c\u00e1c vi ph\u1ea1m c\u00f3 h\u00ecnh th\u1ee9c x\u1eed l\u00fd l\u00e0 t\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng, \u0110\u1ed1i t\u00e1c t\u00e0i x\u1ebf c\u00f3 tr\u00e1ch nhi\u1ec7m ho\u00e0n t\u1ea5t vi\u1ec7c t\u00e1i \u0111\u00e0o t\u1ea1o theo y\u00eau c\u1ea7u c\u1ee7a Grab, t\u00f9y theo t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3.<\/span><\/p><p><span style=\"font-weight: 400\">(E) V\u1edbi c\u00e1c h\u00e0nh vi ch\u01b0a \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh trong b\u1ed9 Quy t\u1eafc \u1ee8ng x\u1eed n\u00e0y nh\u01b0ng trong tr\u01b0\u1eddng h\u1ee3p Grab \u0111\u00e1nh gi\u00e1 l\u00e0 c\u00f3 kh\u1ea3 n\u0103ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u00ecnh \u1ea3nh, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a Grab ho\u1eb7c quy\u1ec1n l\u1ee3i c\u1ee7a H\u00e0nh Kh\u00e1ch (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ef1 an to\u00e0n v\u1ec1 t\u00ednh m\u1ea1ng, s\u1ee9c kh\u1ecfe), t\u00f9y theo t\u00ednh ch\u1ea5t v\u00e0 m\u1ee9c \u0111\u1ed9 c\u1ee7a h\u00e0nh vi, Grab c\u00f3 to\u00e0n quy\u1ec1n \u0111\u01b0a ra c\u00e1c h\u00ecnh th\u1ee9c x\u1eed l\u00fd bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf vi\u1ec7c Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n v\u1edbi \u0110\u1ed1i t\u00e1c t\u00e0i x\u1ebf.<\/span><\/p><p><span style=\"font-weight: 400\">(F) C\u00e1c h\u00e0nh vi li\u00ean quan \u0111\u1ebfn qu\u1ea5y r\u1ed1i, qu\u1ea5y r\u1ed1i t\u00ecnh d\u1ee5c, h\u00e0nh vi khi\u1ebfm nh\u00e3; ma t\u00fay, h\u00e0ng h\u00f3a c\u1ea5m; ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed s\u1ebd \u0111\u01b0\u1ee3c xem l\u00e0 h\u00e0nh vi vi ph\u1ea1m nghi\u00eam tr\u1ecdng v\u00e0 ngay l\u1eadp t\u1ee9c c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng bi\u1ec7n ph\u00e1p x\u1eed l\u00fd \u201cNg\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n\u201d.<\/span><\/p><p><span style=\"font-weight: 400\">(G) H\u00e0nh Kh\u00e1ch theo quy \u0111\u1ecbnh t\u1ea1i B\u1ed9 Quy t\u1eafc \u1ee9ng x\u1eed n\u00e0y \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 bao g\u1ed3m ng\u01b0\u1eddi d\u00f9ng, h\u00e0nh kh\u00e1ch, \u0111\u1ed1i t\u00e1c th\u01b0\u01a1ng nh\u00e2n\/ nh\u00e0 h\u00e0ng v\u00e0 t\u1ea5t c\u1ea3 c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c kh\u00e1c s\u1eed d\u1ee5ng ho\u1eb7c li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh\/ cung c\u1ea5p b\u1edfi Grab.<\/span><\/p><p><span style=\"font-weight: 400\">(H) \u201cL\u00fd do h\u1ee3p l\u00fd&#8221; l\u00e0 c\u00e1c l\u00fd do \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh trong c\u00e1c v\u0103n b\u1ea3n ph\u00e1p lu\u1eadt ho\u1eb7c ho\u1eb7c l\u00fd do m\u00e0 Grab, t\u00f9y v\u00e0o to\u00e0n quy\u1ec1n quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u00ecnh, \u0111\u00e1nh gi\u00e1 l\u00e0 h\u1ee3p l\u00fd, an to\u00e0n v\u00e0\/ ho\u1eb7c ph\u00f9 h\u1ee3p v\u1edbi t\u00ednh ch\u1ea5t d\u1ecbch v\u1ee5 v\u00e0 quy tr\u00ecnh v\u1eadn h\u00e0nh c\u1ee7a Grab.<\/span><\/p><p><span style=\"font-weight: 400\">(I) D\u00e0nh cho \u0110\u1ed1i t\u00e1c l\u00e0 Ph\u00e1p Nh\u00e2n: B\u1eb1ng vi\u1ec7c k\u00fd x\u00e1c nh\u1eadn \u0111\u1ed3ng \u00fd \u1edf ph\u1ee5 l\u1ee5c n\u00e0y, \u0110\u1ed1i t\u00e1c Ph\u00e1p nh\u00e2n hi\u1ec3u r\u1eb1ng \u0111\u1ed1i v\u1edbi c\u00e1c thay \u0111\u1ed5i trong t\u01b0\u01a1ng lai li\u00ean quan \u0111\u1ebfn B\u1ed9 Quy t\u1eafc \u1ee8ng x\u1eed, Grab s\u1ebd th\u1ef1c hi\u1ec7n th\u00f4ng b\u00e1o \u0111\u1ebfn \u0110\u1ed1i t\u00e1c Ph\u00e1p nh\u00e2n th\u00f4ng qua email \u0111\u01b0\u1ee3c \u0111\u0103ng k\u00fd v\u1edbi Grab.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d927c6c elementor-section-height-min-height section-custom-html elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d927c6c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0b148fe\" data-id=\"0b148fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6d7076 elementor-widget elementor-widget-text-editor\" data-id=\"a6d7076\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal11\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li>1.1 Cung c\u1ea5p h\u1ed3 s\u01a1 gi\u1ea3 m\u1ea1o (v\u00ed d\u1ee5: l\u00fd l\u1ecbch t\u01b0 ph\u00e1p, gi\u1ea5y ph\u00e9p l\u00e1i xe, CMND&#8230;)<ul><li>VI PH\u1ea0M L\u1ea6N 1,2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li>1.2 \u0110i\u1ec1u khi\u1ec3n ph\u01b0\u01a1ng ti\u1ec7n m\u00e0 kh\u00f4ng c\u00f3 b\u1eb1ng l\u00e1i xe ho\u1eb7c b\u1ea3o hi\u1ec3m h\u1ee3p l\u1ec7 ho\u1eb7c c\u00e1c gi\u1ea5y ph\u00e9p kh\u00e1c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u b\u1edfi c\u01a1 quan ch\u1ee9c n\u0103ng<ul><li>VI PH\u1ea0M L\u1ea6N 1,2,3: <em>T\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng t\u1edbi khi cung c\u1ea5p gi\u1ea5y t\u1edd h\u1ee3p l\u1ec7 ho\u1eb7c Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n n\u1ebfu \u0111i\u1ec1u khi\u1ec3n ph\u01b0\u01a1ng ti\u1ec7n khi b\u1eb1ng l\u00e1i xe b\u1ecb t\u1ea1m gi\u1eef b\u1edfi c\u01a1 quan ch\u1ee9c n\u0103ng<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14017e6 elementor-widget elementor-widget-text-editor\" data-id=\"14017e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal12\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li>2.1 Th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh vi vi ph\u1ea1m ph\u00e1p lu\u1eadt v\u1edbi Kh\u00e1ch H\u00e0ng ho\u1eb7c \u0111e d\u1ecda, t\u1ea5n c\u00f4ng Kh\u00e1ch H\u00e0ng d\u01b0\u1edbi m\u1ecdi h\u00ecnh th\u1ee9c<ul><li>VI PH\u1ea0M L\u1ea6N 1,2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li>2.2 C\u00f3 th\u00e1i \u0111\u1ed9 khi\u1ebfm nh\u00e3, g\u1ea1 g\u1eabm Kh\u00e1ch H\u00e0ng v\u00e0\/ho\u1eb7c g\u1eedi tin nh\u1eafn, li\u00ean h\u1ec7 Kh\u00e1ch H\u00e0ng sau chuy\u1ebfn \u0111i v\u00ec m\u1ee5c \u0111\u00edch c\u00e1 nh\u00e2n<ul><li>VI PH\u1ea0M L\u1ea6N 1,2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc07741 elementor-widget elementor-widget-text-editor\" data-id=\"fc07741\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal13\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>3. Th\u1ef1c hi\u1ec7n h\u00e0nh vi vi ph\u1ea1m Ph\u00e1p lu\u1eadt v\u00e0 \u0111ang b\u1ecb c\u01a1 quan ch\u1ee9c n\u0103ng \u0111i\u1ec1u tra, kh\u1edfi t\u1ed1, x\u00e9t x\u1eed<\/p><ul><li>Vi ph\u1ea1m l\u1ea7n 1: <em>T\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng t\u1edbi khi cung c\u1ea5p gi\u1ea5y t\u1edd h\u1ee3p l\u1ec7<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e60b73c elementor-widget elementor-widget-text-editor\" data-id=\"e60b73c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal14\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>4.1 G\u00e2y tai n\u1ea1n do l\u00e1i xe kh\u00f4ng tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh v\u1ec1 lu\u1eadt giao th\u00f4ng \u0111\u01b0\u1eddng b\u1ed9<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><ul><li>\u00a0<\/li><\/ul><\/li><li><p>4.2 Che bi\u1ec3n ki\u1ec3m so\u00e1t<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>4.3 L\u00e1i xe nguy hi\u1ec3m, kh\u00f4ng tu\u00e2n th\u1ee7 lu\u1eadt l\u1ec7 giao th\u00f4ng (vi\u0301 du\u0323: Ca\u0301c ha\u0300nh vi vi pha\u0323m lu\u00e2\u0323t an toa\u0300n giao th\u00f4ng; Nh\u00e2\u0323n \u0111\u01b0\u01a1\u0323c nhi\u00ea\u0300u pha\u0309n h\u00f4\u0300i cu\u0309a H\u00e0nh Kh\u00e1ch v\u00ea\u0300 vi\u00ea\u0323c la\u0301i xe kh\u00f4ng an toa\u0300n; Nh\u00e2\u0323n \u0111\u01b0\u01a1\u0323c nhi\u00ea\u0300u ca\u0309nh ba\u0301o t\u01b0\u0300 h\u00ea\u0323 th\u00f4\u0301ng v\u00ea\u0300 vi\u00ea\u0323c la\u0301i xe v\u01a1\u0301i t\u00f4\u0301c \u0111\u00f4\u0323 kh\u00f4ng an toa\u0300n&#8230;)<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 14 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acc1d36 elementor-widget elementor-widget-text-editor\" data-id=\"acc1d36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal15\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>5.1 T\u00e0ng tr\u1eef, v\u1eadn chuy\u1ec3n ma t\u00fay ho\u1eb7c c\u00f3 b\u1ea5t k\u1ef3 h\u00e0nh vi ph\u1ea1m t\u1ed9i n\u00e0o li\u00ean quan \u0111\u1ebfn ma t\u00fay<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>5.2 S\u1eed d\u1ee5ng r\u01b0\u1ee3u, bia, thu\u1ed1c l\u00e1, ch\u1ea5t k\u00edch th\u00edch <span style=\"font-weight: 400\">ho\u1eb7c ch\u1ea5t c\u1ea5m kh\u00e1c khi cung c\u1ea5p d\u1ecbch v\u1ee5<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c65f4f elementor-widget elementor-widget-text-editor\" data-id=\"4c65f4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal16\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>6.1 S\u1eed d\u1ee5ng ph\u01b0\u01a1ng ti\u1ec7n kh\u00f4ng \u0111\u00fang bi\u1ec3n s\u1ed1 \u0111\u00e3 \u0111\u0103ng k\u00fd v\u1edbi Grab<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>6.2 Vi ph\u1ea1m c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n d\u00e0nh cho \u0110\u1ed1i t\u00e1c t\u00e0i x\u1ebf li\u00ean quan \u0111\u1ebfn vi\u1ec7c qu\u1ea3ng c\u00e1o <span style=\"font-weight: 400\">tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n giao th\u00f4ng<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1:<em> T\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng \u0111\u1ebfn khi g\u1ee1 b\u1ecf qu\u1ea3ng c\u00e1o<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng \u0111\u1ebfn khi g\u1ee1 b\u1ecf qu\u1ea3ng c\u00e1o<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng \u0111\u1ebfn khi g\u1ee1 b\u1ecf qu\u1ea3ng c\u00e1o<\/em><\/li><\/ul><\/li><li><p>6.3 Kh\u00f4ng ni\u00eam y\u00ea\u0301t tem, phu\u0300 hi\u00ea\u0323u, logo tr\u00ean ph\u01b0\u01a1ng ti\u00ea\u0323n theo quy \u0111i\u0323nh cu\u0309a pha\u0301p lu\u00e2\u0323t va\u0300\/ho\u0103\u0323c chi\u0301nh sa\u0301ch cu\u0309a Grab (vi\u0301 du\u0323: Phu\u0300 hi\u00ea\u0323u xe h\u01a1\u0323p \u0111\u00f4\u0300ng, logo Grab&#8230;)<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 t\u00e0i kho\u1ea3n c\u00e1c t\u00e0i x\u1ebf ho\u1ea1t \u0111\u1ed9ng tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n vi ph\u1ea1m \u0111\u1ebfn khi xe \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n.<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 t\u00e0i kho\u1ea3n c\u00e1c t\u00e0i x\u1ebf ho\u1ea1t \u0111\u1ed9ng tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n vi ph\u1ea1m \u0111\u1ebfn khi xe \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n.<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 t\u00e0i kho\u1ea3n c\u00e1c t\u00e0i x\u1ebf ho\u1ea1t \u0111\u1ed9ng tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n vi ph\u1ea1m \u0111\u1ebfn khi xe \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n.<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>6.4\u00a0Ph\u01b0\u01a1ng ti\u00ea\u0323n hoa\u0323t \u0111\u00f4\u0323ng Grab kh\u00f4ng \u0111u\u0309 \u0111i\u00ea\u0300u ki\u00ea\u0323n theo quy \u0111i\u0323nh cu\u0309a pha\u0301p lu\u00e2\u0323t (vi\u0301 du\u0323: Thi\u00ea\u0301t bi\u0323 gia\u0301m sa\u0301t ha\u0300nh tri\u0300nh kh\u00f4ng hoa\u0323t \u0111\u00f4\u0323ng; xe h\u00ea\u0301t ha\u0323n \u0111\u0103ng ki\u00ea\u0309m&#8230;)<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 t\u00e0i kho\u1ea3n c\u00e1c t\u00e0i x\u1ebf ho\u1ea1t \u0111\u1ed9ng tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n vi ph\u1ea1m \u0111\u1ebfn khi xe \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n.<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 t\u00e0i kho\u1ea3n c\u00e1c t\u00e0i x\u1ebf ho\u1ea1t \u0111\u1ed9ng tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n vi ph\u1ea1m \u0111\u1ebfn khi xe \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n.<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 t\u00e0i kho\u1ea3n c\u00e1c t\u00e0i x\u1ebf ho\u1ea1t \u0111\u1ed9ng tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n vi ph\u1ea1m \u0111\u1ebfn khi xe \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n.<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75b1140 elementor-section-height-min-height section-custom-html elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"75b1140\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a940be4\" data-id=\"a940be4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b33cb4d elementor-widget elementor-widget-text-editor\" data-id=\"b33cb4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal21\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>7. <span style=\"font-weight: 400\">Thu th\u1eadp, s\u1eed d\u1ee5ng, ti\u1ebft l\u1ed9 th\u00f4ng tin c\u00e1 nh\u00e2n (h\u1ecd t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecba ch\u1ec9, l\u1ed9 tr\u00ecnh, vv.) c\u1ee7a H\u00e0nh Kh\u00e1ch ngo\u00e0i m\u1ee5c \u0111\u00edch \u0111\u00f3n kh\u00e1ch\/th\u01b0\u0323c hi\u00ea\u0323n di\u0323ch vu\u0323 g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn H\u00e0nh Kh\u00e1ch (v\u00ed d\u1ee5: chia s\u1ebb cho b\u00ean th\u1ee9 ba b\u1ea5t k\u1ef3, \u0111\u0103ng th\u00f4ng tin\/h\u00ecnh \u1ea3nh H\u00e0nh Kh\u00e1ch l\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, quay phim\/ch\u1ee5p \u1ea3nh H\u00e0nh Kh\u00e1ch&#8230;)<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a32a0e elementor-widget elementor-widget-text-editor\" data-id=\"6a32a0e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal22\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>8. \u0110\u1ed1i t\u00e1c t\u1eeb ch\u1ed1i cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c c\u00f3 th\u00e1i \u0111\u1ed9, h\u00e0nh vi th\u1ec3 hi\u1ec7n s\u1ef1 mi\u1ec7t th\u1ecb, ph\u00e2n bi\u1ec7t ch\u1ee7ng t\u1ed9c\/t\u00f4n gi\u00e1o\/ qu\u1ed1c t\u1ecbch\/v\u00f9ng mi\u1ec1n\/gi\u1edbi t\u00ednh ho\u1eb7c b\u1ea5t k\u1ef3 h\u00e0nh vi g\u00e2y t\u1ed5n th\u01b0\u01a1ng\/x\u00fac ph\u1ea1m \u0111\u1ebfn H\u00e0nh Kh\u00e1ch d\u01b0\u1edbi m\u1ecdi h\u00ecnh th\u1ee9c.<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-041353b elementor-widget elementor-widget-text-editor\" data-id=\"041353b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal23\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>9.1 <span style=\"font-weight: 400\">\u00a0\u0110\u1ed1i t\u00e1c \u0111\u00f3n H\u00e0nh Kh\u00e1ch khi tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n \u0111ang c\u00f3 H\u00e0nh Kh\u00e1ch kh\u00e1c, ho\u1eb7c nh\u1edd t\u00e0i x\u1ebf kh\u00e1c \u0111\u00f3n kh\u00e1ch ho\u1eb7c \u0111\u1ec1 ngh\u1ecb H\u00e0nh Kh\u00e1ch \u0111i xe v\u1edbi t\u00e0i x\u1ebf kh\u00e1c<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2:<em> Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>9.2 Ch\u1ea5m d\u1ee9t h\u00e0nh tr\u00ecnh ho\u1eb7c y\u00eau c\u1ea7u Kh\u00e1ch H\u00e0ng xu\u1ed1ng xe gi\u1eefa \u0111\u01b0\u1eddng m\u00e0 kh\u00f4ng ph\u1ea3i y\u00eau c\u1ea7u c\u1ee7a Kh\u00e1ch H\u00e0ng ho\u1eb7c kh\u00f4ng c\u00f3 l\u00fd do h\u1ee3p l\u00fd<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>9.3 <span style=\"font-weight: 400\">Thu c\u01b0\u1edbc\/ Ph\u00ed c\u1ea7u \u0111\u01b0\u1eddng qu\u00e1 m\u1ee9c quy \u0111\u1ecbnh, c\u1ed1 t\u00ecnh kh\u00f4ng tr\u1ea3 ti\u1ec1n th\u1eeba cho H\u00e0nh Kh\u00e1ch, kh\u00f4ng gi\u1ea3m m\u00e3 khuy\u1ebfn m\u1ea1i cho H\u00e0nh Kh\u00e1ch, thu ti\u1ec1n m\u1eb7t \u0111\u1ed1i v\u1edbi chuy\u1ebfn xe \u0111\u00e3 \u0111\u01b0\u1ee3c thanh to\u00e1n v\u1edbi ph\u01b0\u01a1ng th\u1ee9c kh\u00f4ng b\u1eb1ng ti\u1ec1n m\u1eb7t, kh\u00f4ng b\u1eadt \u0111\u1ed3ng h\u1ed3 t\u00ednh c\u01b0\u1edbc v\u1edbi chuy\u1ebfn xe GrabTaxi ho\u1eb7c nh\u1eadp sai ph\u1ee5 ph\u00ed, Thu ph\u00ed b\u1ed1c d\u1ee1 h\u00e0ng nh\u01b0ng kh\u00f4ng cung c\u1ea5p d\u1ecbch v\u1ee5 cho H\u00e0nh Kh\u00e1ch <\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Nh\u1eafc nh\u1edf v\u00e0 thu h\u1ed3i s\u1ed1 ti\u1ec1n thu qu\u00e1 c\u01b0\u1edbc<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y v\u00e0 thu h\u1ed3i s\u1ed1 ti\u1ec1n thu qu\u00e1 c\u01b0\u1edbc<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y v\u00e0 thu h\u1ed3i s\u1ed1 ti\u1ec1n thu qu\u00e1 c\u01b0\u1edbc<\/em><\/li><\/ul><\/li><li><p>9.4 Th\u1ef1c hi\u1ec7n chuy\u1ebfn xe kh\u00f4ng \u0111\u00fang quy \u0111\u1ecbnh\/quy tr\u00ecnh\/thao t\u00e1c (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n thao t\u00e1c sai\/ kh\u00f4ng th\u1ef1c hi\u1ec7n thao t\u00e1c tr\u00ean \u01b0\u0301ng du\u0323ng; kh\u00f4ng th\u1ef1c hi\u1ec7n\/ th\u1ef1c hi\u1ec7n kh\u00f4ng \u0111\u00fang Phi\u00ea\u0301u g\u01b0\u0309i \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 giao h\u00e0ng b\u1eb1ng xe 2 b\u00e1nh, 3 b\u00e1nh v\u00e0 4 b\u00e1nh th\u00ed \u0111i\u1ec3m\/ Gi\u1ea5y v\u1eadn t\u1ea3i \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 giao h\u00e0ng b\u1eb1ng xe \u00f4 t\u00f4, xe t\u1ea3i, xe van; kh\u00f4ng nh\u1eadp\/ ghi nh\u1eadn c\u01b0\u1edbc ph\u00ed \u0111\u00fang quy \u0111\u1ecbnh; Cho b\u1ea5t k\u1ef3 ng\u01b0\u1eddi ho\u1eb7c v\u1eadt nu\u00f4i kh\u00f4ng n\u1eb1m trong ph\u1ea1m vi cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111i c\u00f9ng) khi \u0111ang cung c\u1ea5p d\u1ecbch v\u1ee5 tr\u00ean \u1ee8ng d\u1ee5ng Grab<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Nh\u1eafc nh\u1edf<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>9.5 Th\u1ef1c hi\u1ec7n chuy\u1ebfn xe kh\u00f4ng \u0111\u00fang d\u1ecbch v\u1ee5 (GrabBike\/ GrabCar nh\u1eadn giao h\u00e0ng ho\u0103\u0323c th\u01b0\u0301c \u0103n, Ch\u1edf ng\u01b0\u1eddi \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 giao h\u00e0ng tr\u00ean \u1ee9ng d\u1ee5ng)<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 14 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21b9b09 elementor-widget elementor-widget-text-editor\" data-id=\"21b9b09\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal24\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>10.1 <span style=\"font-weight: 400\">Kh\u00f4ng tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh v\u1ec1 \u0111\u1ed3ng ph\u1ee5c, t\u00fai b\u1ea3o qu\u1ea3n \u0111\u1ed3 \u0103n \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 c\u00f3 quy \u0111\u1ecbnh; ho\u1eb7c trang ph\u1ee5c kh\u00f4ng g\u1ecdn g\u00e0ng, l\u1ecbch s\u1ef1 (v\u00ed d\u1ee5: qu\u1ea7n c\u1ed9c qu\u00e1 \u0111\u1ea7u g\u1ed1i, \u00e1o s\u00e1t n\u00e1ch, \u0111i d\u00e9p l\u00ea&#8230;) ho\u1eb7c kh\u00f4ng v\u1ec7 sinh ph\u01b0\u01a1ng ti\u1ec7n s\u1ea1ch s\u1ebd<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 14 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3:<em> <span style=\"font-weight: 400\">Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/span><\/em><\/li><\/ul><\/li><li><p>10.2 <span style=\"font-weight: 400\">S\u1eed d\u1ee5ng \u0111\u1ed3ng ph\u1ee5c cu\u0303 r\u00e1ch\/b\u1ea1c m\u00e0u ho\u0103\u0323c kh\u00f4ng do Grab cung c\u00e2\u0301p\/kh\u00f4ng mua tr\u01b0\u0323c ti\u00ea\u0301p t\u01b0\u0300 Grab\/ nh\u00e0 cung c\u1ea5p \u0111\u1ed1i t\u00e1c c\u1ee7a Grab<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng cho \u0111\u1ebfn khi b\u00f4\u0309 sung \u0111\u00f4\u0300ng phu\u0323c \u0111a\u0323t chu\u00e2\u0309n<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 14 ng\u00e0y<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>10.3 Nghe \u0111i\u1ec7n tho\u1ea1i, nh\u1eafn tin ho\u1eb7c m\u1edf loa to l\u00e0m \u1ed3n khi ch\u1edf kh\u00e1ch m\u00e0 ch\u01b0a c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a Kh\u00e1ch H\u00e0ng<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1:\u00a0<em>T\u1ea1m kho\u00e1 3 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2:\u00a0<em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3:\u00a0<em>T\u1ea1m kho\u00e1 14 ng\u00e0y<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>10.4\u00a0C\u01b0 x\u1eed th\u00f4 l\u1ed7 ho\u1eb7c c\u1ed9c c\u1eb1n v\u1edbi H\u00e0nh Kh\u00e1ch, \u0111\u1ed1i t\u00e1c nh\u00e0 h\u00e0ng, ho\u0103\u0323c to ti\u00ea\u0301ng g\u00e2y m\u00e2\u0301t tr\u00e2\u0323t t\u01b0\u0323 ta\u0323i khu v\u01b0\u0323c nha\u0300 ha\u0300ng, si\u00eau thi\u0323, c\u01a1 s\u01a1\u0309 kinh doanh.<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/li><\/ul><\/li><li><p>10.5 G\u00e2y th\u01b0\u01a1ng t\u00edch ho\u1eb7c l\u00e0m t\u1ed5n h\u1ea1i \u0111\u1ebfn s\u1ee9c kh\u1ecfe c\u1ee7a Kh\u00e1ch H\u00e0ng do h\u00e0nh vi b\u1ea5t c\u1ea9n khi cung c\u1ea5p d\u1ecbch v\u1ee5<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2, 3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>10.6 <span style=\"font-weight: 400\">\u00a0S\u01b0\u0309 du\u0323ng \u01b0\u0301ng du\u0323ng Grab \u0111\u0103\u0323t \u0111\u01a1n ha\u0300ng\/chuy\u00ea\u0301n xe nh\u01b0ng kh\u00f4ng co\u0301 mu\u0323c \u0111i\u0301ch s\u01b0\u0309 du\u0323ng di\u0323ch vu\u0323, la\u0300m a\u0309nh h\u01b0\u01a1\u0309ng \u0111\u00ea\u0301n ca\u0301c \u0111\u00f4\u0301i ta\u0301c kha\u0301c cu\u0309a Grab<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2, 3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>10.7 X\u00fac ph\u1ea1m danh d\u1ef1, nh\u00e2n ph\u1ea9m c\u1ee7a H\u00e0nh Kh\u00e1ch d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1,2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35ac262 elementor-widget elementor-widget-text-editor\" data-id=\"35ac262\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal25\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>11.1 <span style=\"font-weight: 400\">\u00a0Nh\u1eadn chuy\u1ebfn xe nh\u01b0ng kh\u00f4ng \u0111\u00f3n kh\u00e1ch ho\u0103\u0323c kh\u00f4ng th\u01b0\u0323c hi\u00ea\u0323n \u0111\u01a1n ha\u0300ng, h\u1ee7y chuy\u1ebfn xe ho\u1eb7c y\u00eau c\u1ea7u H\u00e0nh Kh\u00e1ch h\u1ee7y chuy\u1ebfn xe kh\u00f4ng c\u00f3 l\u00fd do h\u1ee3p l\u00fd<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Nh\u1eafc nh\u1edf v\u00e0 B\u1ed3i th\u01b0\u1eddng gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y v\u00e0 B\u1ed3i th\u01b0\u1eddng gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y v\u00e0 B\u1ed3i th\u01b0\u1eddng gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng<\/em><\/li><\/ul><\/li><li><p>11.2 <span style=\"font-weight: 400\">Kh\u00f4ng li\u00ean l\u1ea1c v\u1edbi H\u00e0nh Kh\u00e1ch sau khi nh\u1eadn chuy\u1ebfn xe (g\u1ecdi \u0111i\u1ec7n tho\u1ea1i\/nh\u1eafn tin SMS ho\u1eb7c nh\u1eafn tin qua \u1ee9ng d\u1ee5ng GrabChat) ho\u1eb7c kh\u00f4ng x\u00e1c nh\u1eadn th\u00f4ng tin H\u00e0nh Kh\u00e1ch\/\u0111\u01a1n ha\u0300ng tr\u01b0\u1edbc khi \u0111\u00f3n kh\u00e1ch\/th\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng<\/span>.<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Nh\u1eafc nh\u1edf<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><\/ul><\/li><li><p>11.3 \u0110\u00f3n nh\u1ea7m H\u00e0nh Kh\u00e1ch ho\u1eb7c tranh gi\u00e0nh H\u00e0nh Kh\u00e1ch \u0110\u1ed1i t\u00e1c t\u00e0i x\u1ebf kh\u00e1c, ng\u0103n c\u1ea3n ho\u1eb7c g\u00e2y tr\u1edf ng\u1ea1i \u0111\u1ed1i t\u00e1c kh\u00e1c trong vi\u1ec7c \u0111\u00f3n kh\u00e1ch\/th\u01b0\u0323c hi\u00ea\u0323n \u0111\u01a1n ha\u0300ng<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 14 ng\u00e0y<\/em><\/li><\/ul><\/li><li><p>11.4 Ch\u1edf Kh\u00e1ch H\u00e0ng ch\u1ea1y \u0111\u01b0\u1eddng v\u00f2ng, kh\u00f4ng \u0111\u00fang l\u1ed9 tr\u00ecnh t\u1ed1i \u01b0u, l\u00e0m m\u1ea5t th\u1eddi gian c\u1ee7a Kh\u00e1ch H\u00e0ng<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Nh\u1eafc nh\u1edf<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><\/ul><\/li><li><p>11.5 <span style=\"font-weight: 400\">Th\u1ecfa thu\u1eadn v\u1edbi H\u00e0nh Kh\u00e1ch \u0111\u1ec3 cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 di chuy\u1ec3n\/giao h\u00e0ng\/giao th\u1ee9c \u0103n, s\u1ea3n ph\u1ea9m kh\u00f4ng th\u1ef1c hi\u1ec7n tr\u00ean \u1ee8ng d\u1ee5ng Grab ho\u1eb7c l\u00f4i k\u00e9o, g\u1ee3i \u00fd H\u00e0nh Kh\u00e1ch s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a \u1ee9ng d\u1ee5ng kh\u00e1c<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2, 3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>11.6 Tr\u1ea3 kh\u00e1ch sai \u0111i\u1ec3m \u0111\u1ebfn m\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a H\u00e0nh Kh\u00e1ch<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Nh\u1eafc nh\u1edf<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><\/ul><\/li><li><p>11.7 Mua thi\u1ebfu, sai m\u00f3n ho\u1eb7c l\u00e0m h\u01b0 h\u1ecfng m\u1ea5t v\u1ec7 sinh an to\u00e0n th\u1ef1c ph\u1ea9m \u0111\u1ed1i v\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng GrabFood.<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Nh\u1eafc nh\u1edf v\u00e0 B\u1ed3i th\u01b0\u1eddng gi\u00e1 tr\u1ecb m\u00f3n \u0103n b\u1ecb h\u01b0 h\u1ecfng\/ mua sai\/ giao nh\u1ea7m<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y v\u00e0 B\u1ed3i th\u01b0\u1eddng gi\u00e1 tr\u1ecb m\u00f3n \u0103n b\u1ecb h\u01b0 h\u1ecfng\/ mua sai\/ giao nh\u1ea7m<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y v\u00e0 B\u1ed3i th\u01b0\u1eddng gi\u00e1 tr\u1ecb m\u00f3n \u0103n b\u1ecb h\u01b0 h\u1ecfng\/ mua sai\/ giao nh\u1ea7m<\/em><\/li><\/ul><\/li><li><p>11.8 <span style=\"font-weight: 400\">\u0110\u1ed1i t\u00e1c th\u1ef1c hi\u1ec7n chuy\u1ebfn xe kh\u00f4ng \u0111\u00fang quy tr\u00ecnh\/thao t\u00e1c, c\u1eadp nh\u1eadt sai tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng d\u1eabn \u0111\u1ebfn vi\u1ec7c thi\u1ec7t h\u1ea1i v\u1ec1 c\u01b0\u1edbc ph\u00ed, khuy\u1ebfn m\u00e3i, gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng; ho\u1eb7c \u0110\u1ed1i t\u00e1c l\u00e0m m\u1ea5t, h\u01b0 h\u1ecfng ki\u1ec7n h\u00e0ng c\u1ee7a H\u00e0nh Kh\u00e1ch<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m ng\u01b0ng (t\u1ed1i \u0111a 14 ng\u00e0y) \u0111\u1ebfn khi ho\u00e0n th\u00e0nh vi\u1ec7c b\u1ed3i th\u01b0\u1eddng gi\u00e1 tr\u1ecb h\u00e0ng h\u00f3a. <span style=\"font-weight: 400\">Qu\u00e1 th\u1eddi gian quy \u0111\u1ecbnh: Ng\u1eebng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n &amp; kh\u1ea5u tr\u1eeb kho\u1ea3n k\u00fd qu\u1ef9 v\u00e0\/ ho\u1eb7c doanh thu chuy\u1ebfn xe \u0111\u1ec3 b\u1ed3i th\u01b0\u1eddng gi\u00e1 tr\u1ecb h\u00e0ng h\u00f3a<\/span><\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n. Kh\u1ea5u tr\u1eeb kho\u1ea3n k\u00fd qu\u1ef9 v\u00e0\/ ho\u1eb7c doanh thu chuy\u1ebfn xe \u0111\u1ec3 b\u1ed3i th\u01b0\u1eddng gi\u00e1 tr\u1ecb h\u00e0ng h\u00f3a<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>11.9 <span style=\"font-weight: 400\">S\u1eed d\u1ee5ng \u0111\u1ed3ng ph\u1ee5c, th\u01b0\u01a1ng hi\u1ec7u Grab g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn Grab (bao g\u00f4\u0300m nh\u01b0ng kh\u00f4ng gi\u01a1\u0301i ha\u0323n: Ch\u00e0o m\u1eddi H\u00e0nh Kh\u00e1ch s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 ngo\u00e0i \u1ee9ng d\u1ee5ng; S\u1eed d\u1ee5ng h\u00ecnh \u1ea3nh, th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a Grab \u0111\u1ec3 \u0111\u00f3n kh\u00e1ch ngo\u00e0i; L\u01b0\u0300a \u0111a\u0309o chi\u00ea\u0301m \u0111oa\u0323t ta\u0300i sa\u0309n&#8230;)<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1,2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf6b555 elementor-widget elementor-widget-text-editor\" data-id=\"bf6b555\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal26\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>12.1 <span style=\"font-weight: 400\">Kh\u00f4ng cung c\u1ea5p th\u00f4ng tin cho Grab v\u00e0 C\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n khi x\u1ea3y ra tai n\u1ea1n giao th\u00f4ng ho\u0103\u0323c s\u01b0\u0323 c\u00f4\u0301 nghi\u00eam tro\u0323ng kha\u0301c khi cung c\u00e2\u0301p di\u0323ch vu\u0323 Grab<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2,3:<em> Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><ul><li>12.2 <span style=\"font-weight: 400\">Kh\u00f4ng tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh\/h\u01b0\u1edbng d\u1eabn c\u1ee7a Grab ho\u1eb7c c\u1ee7a c\u01a1 quan nh\u00e0 n\u01b0\u1edbc v\u1ec1 c\u00e1c bi\u1ec7n ph\u00e1p nh\u1eb1m \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 an to\u00e0n cho \u0110\u1ed1i t\u00e1c\/H\u00e0nh Kh\u00e1ch<\/span><\/li><\/ul><ul><li style=\"list-style-type: none\"><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Nh\u1eafc nh\u1edf<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><\/ul><\/li><\/ul><ul><li>12.3 <span style=\"font-weight: 400\">Bo\u0309 m\u0103\u0323c H\u00e0nh Kh\u00e1ch khi xa\u0309y ra tai na\u0323n giao th\u00f4ng ho\u0103\u0323c tr\u00f4\u0301n tra\u0301nh tra\u0301ch nhi\u00ea\u0323m sau khi tai na\u0323n xa\u0309y ra<\/span><\/li><\/ul><ul><li style=\"list-style-type: none\"><ul><li>VI PH\u1ea0M L\u1ea6N 1,2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><ul><li style=\"list-style-type: none\">\u00a0<\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-97c82f4 elementor-section-height-min-height section-custom-html elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"97c82f4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-99bc610\" data-id=\"99bc610\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b2ab10 elementor-widget elementor-widget-text-editor\" data-id=\"8b2ab10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal31\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>13.1 <span style=\"font-weight: 400\">\u0110\u1ed1i t\u00e1c c\u00f3 b\u1ea5t k\u1ef3 h\u00e0nh vi gian l\u1eadn nh\u1eb1m chi\u1ebfm \u01b0u th\u1ebf trong vi\u1ec7c nh\u1eadn chuy\u1ebfn xe ho\u1eb7c tr\u1ee5c l\u1ee3i c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn kh\u00edch\/th\u01b0\u1edfng\/ph\u00ed s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng c\u1ee7a Grab; ho\u00e0n th\u00e0nh chuy\u1ebfn \u0111i m\u00e0 kh\u00f4ng c\u00f3 kh\u00e1ch ho\u1eb7c h\u00e0ng ho\u00e1\/\u0111\u01a1n h\u00e0ng GrabFood; d\u00f9ng \u1ee9ng d\u1ee5ng d\u00e0nh cho H\u00e0nh Kh\u00e1ch t\u1ef1 t\u1ea1o chuy\u1ebfn xe; gian l\u1eadn m\u00e3 khuy\u1ebfn m\u00e3i; ph\u1ed1i h\u1ee3p v\u1edbi ng\u01b0\u1eddi kh\u00e1c (kh\u00e1ch quen, b\u1ea1n b\u00e8, ng\u01b0\u1eddi trong gia \u0111\u00ecnh&#8230;) \u0111\u1ec3 t\u1ea1o chuy\u1ebfn xe; s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng, ph\u1ea7n m\u1ec1m kh\u00e1c \u0111\u1ec3 chi\u1ebfm \u01b0u th\u1ebf trong vi\u1ec7c nh\u1eadn chuy\u1ebfn xe ho\u1eb7c tr\u1ee5c l\u1ee3i c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn kh\u00edch\/th\u01b0\u1edfng c\u1ee7a Grab<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng h\u1ee3p t\u00e1c v\u0129nh vi\u1ec5n v\u00e0 tr\u1eeb th\u01b0\u1edfng th\u1eddi gian vi ph\u1ea1m<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>Ng\u01b0ng h\u1ee3p t\u00e1c v\u0129nh vi\u1ec5n v\u00e0 tr\u1eeb th\u01b0\u1edfng th\u1eddi gian vi ph\u1ea1m<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>Ng\u01b0ng h\u1ee3p t\u00e1c v\u0129nh vi\u1ec5n v\u00e0 tr\u1eeb th\u01b0\u1edfng th\u1eddi gian vi ph\u1ea1m<\/em><\/li><\/ul><\/li><li><p>13.2 L\u1ea1m d\u1ee5ng ho\u1eb7c c\u1ed1 \u00fd tr\u1ee5c l\u1ee3i ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 cho cu\u1ed1c xe hu\u1ef7 (v\u00ed d\u1ee5: ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 cu\u1ed1c xe h\u1ee7y do &#8220;h\u00e0nh kh\u00e1ch kh\u00f4ng t\u1edbi&#8221;; \u201cXe ch\u1edd qu\u00e1 5 ph\u00fat&#8221;; &#8220;Kh\u00e1ch H\u00e0ng h\u1ee7y chuy\u1ebfn mu\u1ed9n&#8221;&#8230;)<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y v\u00e0 thu h\u1ed3i s\u1ed1 ti\u1ec1n tr\u1ee5c l\u1ee3i<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y v\u00e0 thu h\u1ed3i s\u1ed1 ti\u1ec1n tr\u1ee5c l\u1ee3i<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kho\u00e1 14 ng\u00e0y v\u00e0 thu h\u1ed3i s\u1ed1 ti\u1ec1n tr\u1ee5c l\u1ee3i<\/em><\/li><\/ul><\/li><li><p>13.3 Cho ng\u01b0\u1eddi kh\u00e1c s\u1eed d\u1ee5ng chung t\u00e0i kho\u1ea3n ho\u1eb7c s\u1eed d\u1ee5ng t\u00e0i kho\u1ea3n c\u1ee7a ng\u01b0\u1eddi kh\u00e1c ho\u1ea1t \u0111\u1ed9ng Grab<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>13.4 M\u00f4i gi\u1edbi, chuy\u1ec3n H\u00e0nh Kh\u00e1ch cho t\u00e0i x\u1ebf kh\u00e1c ph\u1ee5c v\u1ee5 ho\u1eb7c nh\u1eadn H\u00e0nh Kh\u00e1ch do m\u00f4i gi\u1edbi t\u1eeb t\u00e0i x\u1ebf kh\u00e1c<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>13.5 Gi\u1eef t\u00e0i s\u1ea3n c\u1ee7a kh\u00e1ch \u0111\u1ec3 qu\u00ean qu\u00e1 48 gi\u1edd ho\u1eb7c c\u1ed1 t\u00ecnh g\u00e2y h\u01b0 h\u1ea1i t\u00e0i s\u1ea3n c\u1ee7a Kh\u00e1ch H\u00e0ng.<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 t\u1edbi khi tr\u1ea3 t\u00e0i l\u1ea1i t\u00e0i s\u1ea3n cho Kh\u00e1ch H\u00e0ng<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 t\u1edbi khi tr\u1ea3 t\u00e0i l\u1ea1i t\u00e0i s\u1ea3n cho Kh\u00e1ch H\u00e0ng + t\u1ea1m kho\u00e1 7 ng\u00e0y sau \u0111\u00f3<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>13.6 <span style=\"font-weight: 400\">C\u1ed1 \u00fd kh\u00f4ng ho\u00e0n tr\u1ea3 t\u00e0i s\u1ea3n c\u1ee7a H\u00e0nh Kh\u00e1ch, t\u1ef1 m\u00ecnh ho\u1eb7c h\u1ee3p t\u00e1c v\u1edbi ng\u01b0\u1eddi kh\u00e1c y\u00eau c\u1ea7u H\u00e0nh Kh\u00e1ch tr\u1ea3 ti\u1ec1n chu\u1ed9c \u0111\u1ec3 nh\u1eadn l\u1ea1i t\u00e0i s\u1ea3n, v\u00e0\/ho\u1eb7c cung c\u1ea5p th\u00f4ng tin kh\u00f4ng trung th\u1ef1c khi Grab li\u00ean h\u1ec7 x\u00e1c minh v\u1ec1 t\u00e0i s\u1ea3n c\u1ee7a H\u00e0nh Kh\u00e1ch<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>13.7 Kh\u00f4ng n\u1ed9p ti\u1ec1n COD \u0111\u00fang th\u1eddi gian quy \u0111\u1ecbnh v\u1edbi \u0111\u1ed1i t\u00e1c GrabExpress<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: T\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u00e0 kh\u1ea5u tr\u1eeb kho\u1ea3n k\u00fd qu\u1ef9 v\u00e0\/ ho\u1eb7c doanh thu chuy\u1ebfn xe \u0111\u1ec3 thu h\u1ed3i ti\u1ec1n thu h\u1ed9 ch\u01b0a n\u1ed9p \u0111\u00fang h\u1ea1n<\/li><li>VI PH\u1ea0M L\u1ea6N 2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n Kh\u1ea5u tr\u1eeb kho\u1ea3n k\u00fd qu\u1ef9 v\u00e0\/ ho\u1eb7c doanh thu chuy\u1ebfn xe \u0111\u1ec3 thu h\u1ed3i ti\u1ec1n thu h\u1ed9 ch\u01b0a n\u1ed9p \u0111\u00fang h\u1ea1n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2e4616 elementor-widget elementor-widget-text-editor\" data-id=\"a2e4616\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal32\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>14.1 <span style=\"font-weight: 400\">Khi\u00ea\u0301m nha\u0303, thi\u00ea\u0301u t\u00f4n tro\u0323ng ho\u0103\u0323c \u0111e d\u1ecda, x\u00fac ph\u1ea1m nh\u00e2n vi\u00ean\/th\u01b0\u01a1ng hi\u00ea\u0323u Grab (k\u1ec3 c\u1ea3 nh\u00e2n vi\u00ean thu\u00ea ngo\u00e0i) d\u01b0\u1edbi m\u1ecdi h\u00ecnh th\u1ee9c, th\u1ef1c hi\u1ec7n ch\u1ee5p \u1ea3nh\/quay phim tr\u00e1i ph\u00e9p, theo d\u00f5i v\u00e0 xin s\u1ed1 \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng khi kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a c\u00e1 nh\u00e2n li\u00ean quan<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1,2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>14.2 \u0110\u01b0a th\u00f4ng tin sai l\u1ec7ch, t\u1ee5 t\u1eadp g\u00e2y m\u1ea5t tr\u1eadt t\u1ef1 l\u00e0m \u1ea3nh h\u01b0\u1edfng uy t\u00edn v\u00e0 h\u00ecnh \u1ea3nh c\u1ee7a Grab<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1,2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0aba1b elementor-widget elementor-widget-text-editor\" data-id=\"f0aba1b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal33\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>15.1 T\u1ef7 l\u1ec7 \u0111\u00e1nh gi\u00e1 sao th\u1ea5p kh\u00f4ng \u0111\u1ea1t quy \u0111inh<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em><span style=\"font-weight: 400\">T\u1ea1m ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng cho \u0111\u1ebfn khi ho\u00e0n th\u00e0nh kh\u00f3a \u0111\u00e0o t\u1ea1o<\/span><\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>15.2 T\u1ef7 l\u1ec7 nh\u1eadn chuy\u1ebfn v\u00e0 hu\u1ef7 chuy\u1ebfn h\u00e0ng tu\u1ea7n kh\u00f4ng \u0111\u1ea1t m\u1ed1c quy \u0111\u1ecbnh.<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kho\u00e1 3 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kho\u00e1 7 ng\u00e0y<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><li><p>15.3 T\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh chuy\u1ebfn xe trong ng\u00e0y ho\u1eb7c trong tu\u1ea7n \u2264 10%<\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1,2,3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>15.4 <span style=\"font-weight: 400\">Nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c t\u1eeb H\u00e0nh Kh\u00e1ch \u0111\u1ea1t m\u1ed1c quy \u0111\u1ecbnh \u0111\u1ed1i v\u1edbi (c\u00e1c) h\u00e0nh vi \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea t\u1ea1i B\u1ed9 Quy t\u1eafc \u1ee8ng x\u1eed ho\u1eb7c (c\u00e1c) h\u00e0nh vi kh\u00e1c n\u1ebfu t\u1ea1i m\u1ee5c (E) d\u01b0\u1edbi \u0111\u00e2y trong 6 th\u00e1ng<\/span><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>Nh\u1eafc nh\u1edf<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2, 3: <em>Ng\u01b0ng quy\u1ec1n s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng v\u0129nh vi\u1ec5n<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1876729 elementor-widget elementor-widget-text-editor\" data-id=\"1876729\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal34\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>QUY \u0110\u1ecaNH C\u00c1C H\u00c0NH VI KH\u00d4NG \u0110\u01af\u1ee2C PH\u00c9P<\/strong><\/p><ul><li><p>16. Kh\u00f4ng tham gia c\u00e1c kho\u00e1 \u0111\u00e0o t\u1ea1o b\u1ed3i d\u01b0\u1ee1ng b\u1eaft bu\u1ed9c theo quy \u0111\u1ecbnh c\u1ee7a Grab<\/p><p><em>X\u1eec L\u00dd VI PH\u1ea0M<\/em><\/p><ul><li>VI PH\u1ea0M L\u1ea6N 1: <em>T\u1ea1m kh\u00f3a cho \u0111\u1ebfn khi ho\u00e0n th\u00e0nh kh\u00f3a h\u1ecdc<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 2: <em>T\u1ea1m kh\u00f3a cho \u0111\u1ebfn khi ho\u00e0n th\u00e0nh kh\u00f3a h\u1ecdc<\/em><\/li><li>VI PH\u1ea0M L\u1ea6N 3: <em>T\u1ea1m kh\u00f3a cho \u0111\u1ebfn khi ho\u00e0n th\u00e0nh kh\u00f3a h\u1ecdc<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":0,"menu_order":0,"template":"elementor_header_footer","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/52478"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":140,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/52478\/revisions"}],"predecessor-version":[{"id":194221,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/52478\/revisions\/194221"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/media?parent=52478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}