{"id":49691,"date":"2019-10-25T19:41:46","date_gmt":"2019-10-25T11:41:46","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?post_type=policy&#038;p=49691"},"modified":"2024-01-29T12:50:47","modified_gmt":"2024-01-29T04:50:47","slug":"code-of-conduct-consumer","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/vn\/terms-policies\/code-of-conduct-consumer\/","title":{"rendered":"Code of Conduct \u2013 Customer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"49691\" class=\"elementor elementor-49691\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d260f42 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d260f42\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1496b7f6\" data-id=\"1496b7f6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-434abe92 elementor-widget elementor-widget-gfb-breadcrumb\" data-id=\"434abe92\" data-element_type=\"widget\" data-widget_type=\"gfb-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"gfb-breadcrumb\">\n      <ul>\n                  <li>\n                          <a href=\"https:\/\/www.grab.com\/vn\/terms-policies\/\">Terms and Policies<\/a>\n                            \n          <\/li>\n                  <li>\n                         <a href=\"#\" class=\"active\">Code of Conduct: Consumer<\/a>\n                            \n          <\/li>\n              <\/ul>\n    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d824edd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d824edd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4894c5aa\" data-id=\"4894c5aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b66472e elementor-widget elementor-widget-heading\" data-id=\"1b66472e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quy T\u1eafc \u1ee8ng X\u1eed - Kh\u00e1ch h\u00e0ng<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78b10bda elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78b10bda\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c72606a\" data-id=\"5c72606a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fae8364 elementor-widget elementor-widget-spacer\" data-id=\"2fae8364\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29780373 elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29780373\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6d4887dd\" data-id=\"6d4887dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c8c86d9 elementor-widget elementor-widget-image\" data-id=\"1c8c86d9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2281\" height=\"827\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141735\/code-of-conduct-hero-customer.png\" class=\"attachment-full size-full wp-image-48812\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141735\/code-of-conduct-hero-customer.png 2281w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141735\/code-of-conduct-hero-customer-250x91.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141735\/code-of-conduct-hero-customer-768x278.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141735\/code-of-conduct-hero-customer-700x254.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141735\/code-of-conduct-hero-customer-120x44.png 120w\" sizes=\"(max-width: 2281px) 100vw, 2281px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2312204e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2312204e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-743b6a60\" data-id=\"743b6a60\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65cd9fae elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"65cd9fae\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"961\" height=\"525\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141736\/code-of-conduct-hero-customer-mobile.png\" class=\"attachment-full size-full wp-image-48813\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141736\/code-of-conduct-hero-customer-mobile.png 961w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141736\/code-of-conduct-hero-customer-mobile-250x137.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141736\/code-of-conduct-hero-customer-mobile-768x420.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141736\/code-of-conduct-hero-customer-mobile-700x382.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/16141736\/code-of-conduct-hero-customer-mobile-120x66.png 120w\" sizes=\"(max-width: 961px) 100vw, 961px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6123ab4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6123ab4f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fdee735\" data-id=\"1fdee735\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a28350b elementor-widget elementor-widget-heading\" data-id=\"6a28350b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0110\u1ec3 \u0110\u00f4ng Nam \u00c1 ph\u00e1t tri\u1ec3n h\u01a1n n\u1eefa, ch\u00fang t\u00f4i c\u1ea7n t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi c\u00f9ng nhau h\u01b0\u1edbng t\u1edbi ti\u00eau ch\u00ed an to\u00e0n h\u01a1n m\u1ed7i ng\u00e0y. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 di chuy\u1ec3n GrabCar\/GrabTaxi\/GrabBike, GrabFood, GrabMart ho\u1eb7c GrabExpress v\u1edbi t\u01b0 c\u00e1ch l\u00e0 h\u00e0nh kh\u00e1ch ho\u1eb7c kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n tu\u00e2n theo b\u1ed9 Quy t\u1eafc \u1ee9ng x\u1eed sau \u0111\u00e2y, ngo\u00e0i \u0110i\u1ec1u Kho\u1ea3n S\u1eed D\u1ee5ng c\u1ee7a ch\u00fang t\u00f4i v\u00e0 lu\u1eadt ph\u00e1p n\u01a1i b\u1ea1n s\u1eed d\u1ee5ng Grab. N\u1ebfu b\u1ea1n vi ph\u1ea1m c\u00e1c nguy\u00ean t\u1eafc sau, Grab c\u00f3 th\u1ec3 t\u1ea1m th\u1eddi ho\u1eb7c v\u0129nh vi\u1ec5n \u0111\u00ecnh ch\u1ec9 t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58046710 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58046710\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5526e9a6\" data-id=\"5526e9a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-751b586b elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"751b586b\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1961\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1961\" aria-expanded=\"false\">GI\u1eee AN TO\u00c0N V\u00c0 TU\u00c2N TH\u1ee6 LU\u1eacT PH\u00c1P<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1962\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1962\" aria-expanded=\"false\">T\u00d4N TR\u1eccNG T\u00c0I X\u1ebe<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1963\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1963\" aria-expanded=\"false\">H\u00c3Y L\u00c0 NG\u01af\u1edcI D\u00d9NG GRAB T\u1ed0T<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1961\" aria-expanded=\"false\">GI\u1eee AN TO\u00c0N V\u00c0 TU\u00c2N TH\u1ee6 LU\u1eacT PH\u00c1P<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1961\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1961\" tabindex=\"0\" hidden=\"false\"><p><span style=\"color: #00b140\"><strong>T\u1ea5n c\u00f4ng, qu\u1ea5y r\u1ed1i ho\u1eb7c c\u00e1c h\u00e0nh vi l\u1ea1m d\u1ee5ng d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o \u0111\u1ec1u kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn.<br \/><\/strong><\/span><\/p><p>C\u00e1c h\u00e0nh vi sau \u0111\u00e2y \u0111\u01b0\u1ee3c xem l\u00e0 vi ph\u1ea1m ph\u00e1p lu\u1eadt: g\u00e2y t\u1ed5n th\u01b0\u01a1ng th\u00e2n th\u1ec3, qu\u1ea5y r\u1ed1i b\u1eb1ng l\u1eddi n\u00f3i, qu\u1ea5y r\u1ed1i t\u00ecnh d\u1ee5c, c\u01b0\u1ee1ng b\u1ee9c, gi\u1ebft ng\u01b0\u1eddi, b\u1eaft c\u00f3c, \u0111e d\u1ecda. <\/p><p>B\u1ea1n kh\u00f4ng \u0111\u01b0\u1ee3c c\u1ed1 g\u1eafng li\u00ean l\u1ea1c v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c t\u00e0i x\u1ebf sau chuy\u1ebfn xe, ngo\u1ea1i tr\u1eeb tr\u01b0\u1eddng h\u1ee3p b\u1ea1n mu\u1ed1n ki\u1ec3m tra l\u1ea1i t\u00e0i s\u1ea3n c\u00f3 th\u1ec3 \u0111\u00e3 \u0111\u1ec3 qu\u00ean trong chuy\u1ebfn xe \u0111\u00f3.<\/p><p><span style=\"color: #00b140\"><strong>Tu\u00e2n th\u1ee7 lu\u1eadt an to\u00e0n giao th\u00f4ng.<\/strong><\/span><\/p><p>Kh\u00f4ng y\u00eau c\u1ea7u t\u00e0i x\u1ebf c\u1ee7a b\u1ea1n ch\u1ea1y qu\u00e1 t\u1ed1c \u0111\u1ed9 cho ph\u00e9p ho\u1eb7c vi ph\u1ea1m lu\u1eadt giao th\u00f4ng, bao g\u1ed3m d\u1eebng, \u0111\u1ed7 \u1edf nh\u1eefng \u0111\u1ecba \u0111i\u1ec3m c\u1ea5m d\u1eebng, \u0111\u1ed7. Lu\u00f4n lu\u00f4n \u0111eo d\u00e2y an to\u00e0n trong chuy\u1ebfn xe GrabCar\/GrabTaxi. \u0110\u1ed9i m\u0169 b\u1ea3o hi\u1ec3m n\u1ebfu di chuy\u1ec3n b\u1eb1ng GrabBike. Khi \u0111i c\u00f9ng v\u1edbi tr\u1ebb em c\u1ea7n chu\u1ea9n b\u1ecb \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng v\u1eadt d\u1ee5ng c\u1ea7n thi\u1ebft cho tr\u1ebb.<\/p><p><span style=\"color: #00b140\"><strong>Tr\u1ed9m, c\u01b0\u1edbp ho\u1eb7c ph\u00e1 ho\u1ea1i t\u00e0i s\u1ea3n s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn.<br \/><\/strong><\/span><\/p><p>B\u1ea1n c\u00f3 th\u1ec3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m tr\u01b0\u1edbc ph\u00e1p lu\u1eadt trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 b\u1ea5t k\u1ef3 h\u00e0nh vi tr\u1ed9m c\u1eafp, c\u01b0\u1edbp, ph\u00e1 ho\u1ea1i t\u00e0i s\u1ea3n ho\u1eb7c g\u00e2y thi\u1ec7t h\u1ea1i cho \u0111\u1ed1i t\u00e1c t\u00e0i x\u1ebf.<\/p><p><span style=\"color: #00b140\"><strong>Kh\u00f4ng \u0111\u01b0\u1ee3c mang ch\u1ea5t k\u00edch th\u00edch, v\u0169 kh\u00ed tr\u00ean xe.<\/strong><\/span><\/p><p>N\u1ebfu b\u1ea1n nghi ng\u1edd T\u00e0i x\u1ebf s\u1eed d\u1ee5ng ch\u1ea5t k\u00edch th\u00edch, b\u1ea1n c\u00f3 quy\u1ec1n k\u1ebft th\u00fac chuy\u1ebfn \u0111i ngay l\u1eadp t\u1ee9c v\u00e0 b\u00e1o cho c\u01a1 quan ch\u1ee9c n\u0103ng. T\u01b0\u01a1ng t\u1ef1, b\u1ea1n kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a Grab \u0111\u1ec3 v\u1eadn chuy\u1ec3n ma tu\u00fd ho\u1eb7c c\u00e1c ch\u1ea5t\/ \u0111\u1ed3 b\u1ea5t h\u1ee3p ph\u00e1p.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1962\" aria-expanded=\"false\">T\u00d4N TR\u1eccNG T\u00c0I X\u1ebe<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1962\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1962\" tabindex=\"0\" hidden=\"hidden\"><p><span style=\"color: #00b140\"><strong>Lu\u00f4n \u0111\u00fang gi\u1edd v\u00e0 gi\u1eef li\u00ean l\u1ea1c v\u1edbi \u0110\u1ed1i t\u00e1c T\u00e0i x\u1ebf.<br \/><\/strong><\/span><\/p><p>Ch\u1ec9 b\u1eaft \u0111\u1ea7u \u0111\u1eb7t xe khi b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng. Cung c\u1ea5p th\u00f4ng tin ch\u00ednh x\u00e1c \u0111\u1ec3 T\u00e0i x\u1ebf li\u00ean h\u1ec7 v\u00e0 c\u00f3 m\u1eb7t t\u1ea1i \u0111i\u1ec3m \u0111\u00f3n \u0111\u00fang gi\u1edd. Kh\u00f4ng hu\u1ef7 chuy\u1ebfn n\u1ebfu kh\u00f4ng c\u00f3 l\u00fd do ch\u00ednh \u0111\u00e1ng. N\u1ebfu b\u1ea1n s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 GrabFood h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n s\u1ebd nh\u1eadn \u0111\u1ed3 \u0103n t\u1eeb T\u00e0i x\u1ebf.<\/p><p><span style=\"color: #00b140\"><strong>\u0110\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m \u0111\u00f3n kh\u00e1ch li\u1ec1n m\u1ea1ch v\u00e0 su\u00f4n s\u1ebb.<br \/><\/strong><\/span><\/p><p>Ch\u1ecdn ch\u00ednh x\u00e1c \u0111i\u1ec3m \u0111\u00f3n\/ nh\u1eadn h\u00e0ng khi \u0111\u1eb7t xe. Li\u00ean h\u1ec7 v\u00e0 cung c\u1ea5p th\u00f4ng tin \u0111\u1ec3 T\u00e0i x\u1ebf \u0111\u00f3n b\u1ea1n\/ nh\u1eadn h\u00e0ng. X\u00e1c nh\u1eadn th\u00f4ng tin c\u1ee7a T\u00e0i x\u1ebf tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u chuy\u1ebfn xe ho\u1eb7c g\u1eedi h\u00e0ng ho\u00e1 qua d\u1ecbch v\u1ee5 GrabExpress.<\/p><p><span style=\"color: #00b140\"><strong>\u0110\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m tr\u1ea3 kh\u00e1ch li\u1ec1n m\u1ea1ch v\u00e0 su\u00f4n s\u1ebb.<br \/><\/strong><\/span><\/p><p>V\u1edbi t\u1ea5t c\u1ea3 c\u00e1c d\u1ecbch v\u1ee5 Grab h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n \u0111\u00e3 ch\u1ecdn \u0111i\u1ec3m \u0111\u1ebfn ch\u00ednh x\u00e1c. T\u1ea5t c\u1ea3 c\u00e1c T\u00e0i x\u1ebf c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn \u0111i theo l\u1ed9 tr\u00ecnh \u01b0u ti\u00ean theo GPS, kh\u00f4ng \u0111i \u0111\u01b0\u1eddng v\u00f2ng ho\u1eb7c kh\u00f4ng d\u1eebng gi\u1eefa h\u00e0nh tr\u00ecnh tr\u1eeb tr\u01b0\u1eddng h\u1ee3p b\u1ea1n s\u1eed d\u1ee5ng t\u00ednh n\u0103ng \u201cNhi\u1ec1u \u0111i\u1ec3m \u0111\u1ebfn\u201d. N\u1ebfu c\u1ea7n thay \u0111\u1ed5i n\u01a1i mu\u1ed1n \u0111\u1ebfn, vui l\u00f2ng s\u1eed d\u1ee5ng t\u00ednh n\u0103ng \u201cThay \u0111\u1ed5i \u0111i\u1ec3m \u0111\u1ebfn\u201d.<\/p><p><span style=\"color: #00b140\"><strong>H\u00e3y lu\u00f4n l\u1ecbch s\u1ef1 v\u00e0 t\u00f4n tr\u1ecdng l\u1eabn nhau.<br \/><\/strong><\/span><\/p><p>Lu\u00f4n l\u1ecbch s\u1ef1 v\u00e0 t\u00f4n tr\u1ecdng \u0111\u1ed1i t\u00e1c t\u00e0i x\u1ebf trong su\u1ed1t h\u00e0nh tr\u00ecnh. Kh\u00f4ng h\u00fat thu\u1ed1c bao g\u1ed3m c\u1ea3 thu\u1ed1c l\u00e1 \u0111i\u1ec7n t\u1eed. Kh\u00f4ng x\u1ea3 r\u00e1c, nh\u1ed5 n\u01b0\u1edbc b\u1ecdt, n\u00f4n, la h\u00e9t, ch\u1eedi th\u1ec1, g\u00e1c ch\u00e2n, d\u00f9ng th\u1ef1c ph\u1ea9m c\u00f3 m\u00f9i, ho\u1eb7c \u0111\u00f3ng c\u1eeda xe qu\u00e1 m\u1ea1nh. B\u1ea1n c\u0169ng s\u1ebd ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho h\u00e0nh vi c\u1ee7a b\u1ea1n v\u00e0 ng\u01b0\u1eddi \u0111i c\u00f9ng.<\/p><p><span style=\"color: #00b140\"><strong>Kh\u00f4ng \u0111\u1ec3 qu\u00ean t\u00e0i s\u1ea3n c\u00e1 nh\u00e2n.<\/strong><\/span><\/p><p>H\u00e3y nh\u1edb ki\u1ec3m tra t\u00e0i s\u1ea3n c\u00e1 nh\u00e2n v\u00e0 d\u1ecdn s\u1ea1ch r\u00e1c c\u1ee7a b\u1ea1n sau m\u1ed7i chuy\u1ebfn xe. <\/p><p><span style=\"color: #00b140\"><strong>H\u00e3y \u0111\u00e1nh gi\u00e1 c\u00f4ng b\u1eb1ng cho t\u00e0i x\u1ebf.<\/strong><\/span><\/p><p>H\u00e3y \u0111\u00e1nh gi\u00e1 sao v\u00e0 g\u1eedi ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n sau m\u1ed7i chuy\u1ebfn xe.<\/p><p><span style=\"color: #00b140\"><strong>T\u00f4n tr\u1ecdng quy\u1ec1n c\u00e1 nh\u00e2n c\u1ee7a t\u00e0i x\u1ebf.<\/strong><\/span><\/p><p>Kh\u00f4ng gi\u1eef ho\u1eb7c chia s\u1ebb th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a \u0111\u1ed1i t\u00e1c t\u00e0i x\u1ebf. Lu\u00f4n c\u1eadp nh\u1eadt Ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt c\u1ee7a ch\u00fang t\u00f4i t\u1ea1i \u0111\u00e2y.<\/p><p><span style=\"color: #00b140\"><strong>Trong tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p&#8230;<\/strong><\/span><\/p><p>Khi g\u1eb7p ph\u1ea3i s\u1ef1 c\u1ed1 hay tai n\u1ea1n ngo\u00e0i mong mu\u1ed1n, \u0111\u1ea7u ti\u00ean b\u1ea1n c\u1ea7n li\u00ean h\u1ec7 c\u01a1 quan ch\u1ee9c n\u0103ng \u0111\u1ec3 tr\u00ecnh b\u00e1o. Khi c\u00e1c b\u00ean \u0111\u00e3 \u0111\u01b0\u1ee3c an to\u00e0n v\u00e0 c\u01a1 quan ch\u1ee9c n\u0103ng \u0111\u00e3 ghi nh\u1eadn l\u1ea1i s\u1ef1 vi\u1ec7c, b\u1ea1n c\u1ea7n li\u00ean h\u1ec7 v\u1edbi T\u1ed5ng \u0111\u00e0i 24\/7 c\u1ee7a Grab \u0111\u1ec3 th\u00f4ng b\u00e1o v\u1ec1 s\u1ef1 vi\u1ec7c.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1963\" aria-expanded=\"false\">H\u00c3Y L\u00c0 NG\u01af\u1edcI D\u00d9NG GRAB T\u1ed0T<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1963\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1963\" tabindex=\"0\" hidden=\"hidden\"><p><span style=\"color: #00b140\"><strong>Tu\u00e2n th\u1ee7 c\u00e1c \u0110i\u1ec1u Kho\u1ea3n S\u1eed D\u1ee5ng c\u1ee7a Grab.<br \/><\/strong><\/span><\/p><p>\u0110\u1ec3 s\u1edf h\u1eefu t\u00e0i kho\u1ea3n Grab, h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n \u0111\u00e3 \u0111\u1ee7 18 tu\u1ed5i; n\u1ebfu d\u01b0\u1edbi 18 tu\u1ed5i b\u1ea1n c\u1ea7n c\u00f3 ng\u01b0\u1eddi l\u1edbn \u0111i c\u00f9ng. N\u1ebfu \u0111\u1eb7t mua bia\/r\u01b0\u1ee3u th\u00f4ng qua GrabFood\/ GrabMart, b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o \u0111\u00e3 \u0111\u1ee7 tu\u1ed5i s\u1eed d\u1ee5ng. Vui l\u00f2ng h\u1ea1n ch\u1ebf vi\u1ec7c \u0111\u1eb7t xe ho\u1eb7c \u0111\u1eb7t d\u1ecbch v\u1ee5 cho ng\u01b0\u1eddi b\u1ea1n kh\u00f4ng bi\u1ebft r\u00f5. Tr\u01b0\u1eddng h\u1ee3p b\u1ea1n \u0111\u1eb7t h\u1ed9 c\u00e1c d\u1ecbch v\u1ee5 di chuy\u1ec3n cho ng\u01b0\u1eddi kh\u00e1c, ngh\u0129a l\u00e0 b\u1ea1n \u0111\u00e3 hi\u1ec3u r\u00f5 v\u00e0 \u0111\u1ed3ng \u00fd ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 h\u00e0nh \u0111\u1ed9ng c\u1ee7a h\u1ecd, v\u00e0 \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c t\u00e0i kho\u1ea3n Grab c\u1ee7a b\u1ea1n b\u1ecb kh\u00f3a n\u1ebfu c\u00f3 s\u1ef1 c\u1ed1 v\u1ec1 an to\u00e0n v\u00e0\/ho\u1eb7c h\u00e0nh vi vi ph\u1ea1m ph\u00e1p lu\u1eadt ph\u00e1t sinh b\u1edfi ng\u01b0\u1eddi m\u00e0 b\u1ea1n \u0111\u1eb7t h\u1ed9 tr\u00ean c\u00e1c chuy\u1ebfn xe \u0111\u00f3. Trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p, Grab c\u00f3 to\u00e0n quy\u1ec1n b\u00e1o c\u00e1o s\u1ef1 c\u1ed1 v\u00e0 chia s\u1ebb c\u00e1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn c\u00e1c chuy\u1ebfn xe \u0111\u01b0\u1ee3c \u0111\u1eb7t h\u1ed9 cho c\u01a1 quan ch\u1ee9c n\u0103ng c\u00f3 th\u1ea9m quy\u1ec1n khi c\u00f3 y\u00eau c\u1ea7u. Lu\u00f4n c\u1eadp nh\u1eadt c\u00e1c \u0110i\u1ec1u Kho\u1ea3n S\u1eed D\u1ee5ng c\u1ee7a ch\u00fang t\u00f4i t\u1ea1i <a href=\"https:\/\/www.grab.com\/vn\/terms-policies\/transport-delivery-logistics\/\">\u0111\u00e2y<\/a>.<\/p><p><span style=\"color: #00b140\"><strong>S\u1eed d\u1ee5ng \u0111\u00fang lo\u1ea1i d\u1ecbch v\u1ee5.<br \/><\/strong><\/span><\/p><p>B\u1ea1n c\u1ea7n di chuy\u1ec3n nh\u01b0ng \u0111ang c\u00f3 qu\u00e1 nhi\u1ec1u h\u00e0nh l\u00fd ho\u1eb7c c\u00f3 \u0111i c\u00f9ng nhi\u1ec1u h\u01a1n 4 ng\u01b0\u1eddi? B\u1ea1n c\u1ea7n g\u1eedi m\u1ed9t ki\u1ec7n h\u00e0ng cho b\u1ea1n b\u00e8? H\u00e3y ch\u1ecdn d\u1ecbch v\u1ee5 Grab ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a b\u1ea1n, \u0111\u1ed1i t\u00e1c t\u00e0i x\u1ebf c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i ph\u1ee5c v\u1ee5 n\u1ebfu b\u1ea1n ch\u1ecdn d\u1ecbch v\u1ee5 kh\u00f4ng ph\u00f9 h\u1ee3p.<\/p><p><span style=\"color: #00b140\"><strong>S\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 \u0111\u00fang c\u00e1ch.<\/strong><\/span><\/p><p>Kh\u00f4ng s\u1eed d\u1ee5ng Grab \u0111\u1ec3 giao h\u00e0ng kh\u00f4ng c\u00f3 ng\u01b0\u1eddi \u0111i k\u00e8m (tr\u1eeb khi b\u1ea1n s\u1eed d\u1ee5ng GrabFood ho\u1eb7c GrabExpress). Kh\u00f4ng \u0111em qu\u00e1 nhi\u1ec1u h\u00e0nh l\u00fd l\u00e0m xe qu\u00e1 t\u1ea3i ho\u1eb7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 Grab \u0111\u1ec3 chuy\u1ec3n nh\u00e0. \u0110\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 GrabExpress, b\u1ea1n ph\u1ea3i tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh v\u1ec1 tr\u1ecdng l\u01b0\u1ee3ng v\u00e0 k\u00edch th\u01b0\u1edbc t\u1ed1i \u0111a c\u1ee7a b\u01b0u g\u1eedi. Kh\u00f4ng tho\u1ea3 thu\u1eadn chuy\u1ebfn xe ngo\u00e0i \u1ee9ng d\u1ee5ng v\u1edbi T\u00e0i x\u1ebf \u2013 Grab kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3 ho\u1eb7c \u0111\u1ea3m b\u1ea3o an to\u00e0n cho b\u1ea1n trong nh\u1eefng chuy\u1ebfn xe n\u00e0y.<\/p><p><span style=\"color: #00b140\"><strong>H\u00e3y lu\u00f4n trung th\u1ef1c.<\/strong><\/span><\/p><p>Kh\u00f4ng chia s\u1ebb t\u00e0i kho\u1ea3n ho\u1eb7c t\u1ea1o nhi\u1ec1u t\u00e0i kho\u1ea3n. Lu\u00f4n cung c\u1ea5p th\u00f4ng tin ch\u00ednh x\u00e1c khi t\u1ea1o v\u00e0 \u0111\u0103ng nh\u1eadp v\u00e0o t\u00e0i kho\u1ea3n Grab c\u1ee7a b\u1ea1n, khi x\u1ea3y ra tranh ch\u1ea5p v\u1ec1 thanh to\u00e1n ho\u1eb7c ph\u1ee5 ph\u00ed, ho\u1eb7c khi cung c\u1ea5p ph\u1ea3n h\u1ed3i v\u1ec1 T\u00e0i x\u1ebf. S\u1eed d\u1ee5ng \u01b0u \u0111\u00e3i v\u00e0 khuy\u1ebfn m\u00e3i nh\u01b0 d\u1ef1 \u0111\u1ecbnh tr\u00ean \u1ee9ng d\u1ee5ng Grab.<\/p><p><span style=\"color: #00b140\"><strong>Thanh to\u00e1n ch\u00ednh x\u00e1c gi\u00e1 tr\u1ecb chuy\u1ebfn xe.<br \/><\/strong><\/span><\/p><p>Ki\u1ec3m tra ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n c\u1ee7a b\u1ea1n (bao g\u1ed3m c\u00e1c m\u00e3 \u01b0u \u0111\u00e3i) tr\u01b0\u1edbc khi \u0111\u1eb7t xe. X\u00e1c nh\u1eadn c\u01b0\u1edbc ph\u00ed cu\u1ed1i c\u00f9ng (bao g\u1ed3m ph\u00ed c\u1ea7u \u0111\u01b0\u1eddng) tr\u01b0\u1edbc khi \u00e1p d\u1ee5ng \u01b0u \u0111\u00e3i. Lu\u00f4n tr\u1ea3 \u0111\u00fang gi\u00e1 c\u01b0\u1edbc \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb tr\u00ean \u1ee9ng d\u1ee5ng Grab. \u0110\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 GrabFood, h\u00e3y x\u00e1c nh\u1eadn c\u00e1c m\u00f3n \u0103n v\u00e0 gi\u00e1 \u0111\u01a1n h\u00e0ng tr\u01b0\u1edbc khi thanh to\u00e1n.<\/p><p><span style=\"color: #00b140\"><strong>C\u00f3 tr\u00e1ch nhi\u1ec7m v\u1edbi t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n.<br \/><\/strong><\/span><\/p><p>Lu\u00f4n c\u1eadp nh\u1eadt th\u00f4ng tin t\u00e0i kho\u1ea3n. Ch\u1ec9 truy c\u1eadp t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n th\u00f4ng qua \u1ee9ng d\u1ee5ng Grab ch\u00ednh th\u1ee9c. Kh\u00f4ng chia s\u1ebb m\u1eadt kh\u1ea9u t\u00e0i kho\u1ea3n v\u00e0 th\u00f4ng tin \u0111\u0103ng nh\u1eadp c\u1ee7a b\u1ea1n . S\u1eed d\u1ee5ng m\u00e3 PIN \u0111\u1ec3 b\u1ea3o m\u1eadt h\u01a1n. N\u1ebfu b\u1ea1n th\u1ea5y ho\u1eb7c nghe th\u1ea5y \u0111i\u1ec1u g\u00ec \u0111\u00f3 \u0111\u00e1ng ng\u1edd, h\u00e3y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":0,"menu_order":0,"template":"elementor_header_footer","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/49691"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":27,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/49691\/revisions"}],"predecessor-version":[{"id":161784,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/49691\/revisions\/161784"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/media?parent=49691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}