{"id":184388,"date":"2025-05-16T13:46:47","date_gmt":"2025-05-16T05:46:47","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?post_type=policy&#038;p=184388"},"modified":"2025-05-16T13:46:57","modified_gmt":"2025-05-16T05:46:57","slug":"group-order-terms-of-use","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/vn\/terms-policies\/group-order-terms-of-use\/","title":{"rendered":"Group Order Terms of Use"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"184388\" class=\"elementor elementor-184388\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0c64373 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0c64373\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a11f9f\" data-id=\"0a11f9f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18327fb elementor-widget elementor-widget-text-editor\" data-id=\"18327fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h1><b>\u0110I\u1ec0U KHO\u1ea2N S\u1eec D\u1ee4NG T\u00cdNH N\u0102NG &#8220;\u0110\u1eb6T \u0110\u01a0N NH\u00d3M&#8221;<\/b><\/h1><p>\u00a0<\/p><p>Ban h\u00e0nh ng\u00e0y: 16\/5\/2025<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76c1854 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76c1854\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-85d4afd\" data-id=\"85d4afd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9008c9 elementor-widget elementor-widget-text-editor\" data-id=\"c9008c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Gi\u1edbi thi\u1ec7u<\/b><\/p><p><span style=\"font-weight: 400\">Vui l\u00f2ng \u0111\u1ecdc k\u1ef9 \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng c\u1ee7a t\u00ednh n\u0103ng \u201c\u0110\u1eb7t \u0111\u01a1n nh\u00f3m&#8221;. \u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng c\u1ee7a t\u00ednh n\u0103ng \u201c\u0110\u1eb7t \u0111\u01a1n nh\u00f3m&#8221; \u0111\u01b0\u1ee3c \u0111\u1ecdc trong s\u1ef1 li\u00ean k\u1ebft v\u1edbi <\/span><a href=\"https:\/\/www.grab.com\/vn\/terms-policies\/transport-delivery-logistics\/\"><span style=\"font-weight: 400\">\u0110i\u1ec1u Kho\u1ea3n S\u1eed D\u1ee5ng: D\u00e0nh cho V\u1eadn t\u1ea3i, Giao nh\u1eadn v\u00e0 Th\u01b0\u01a1ng m\u1ea1i<\/span><\/a><span style=\"font-weight: 400\"> (sau \u0111\u00e2y g\u1ecdi chung l\u00e0 \u201c<\/span><b>\u0110i\u1ec1u Kho\u1ea3n S\u1eed D\u1ee5ng<\/b><span style=\"font-weight: 400\">\u201d). B\u1eb1ng vi\u1ec7c s\u1eed d\u1ee5ng D\u1ecbch V\u1ee5, c\u1ee5 th\u1ec3 l\u00e0 t\u00ednh n\u0103ng \u201c\u0110\u1eb7t \u0111\u01a1n nh\u00f3m&#8221; tr\u00ean \u1ee8ng D\u1ee5ng Grab, b\u1ea1n \u0111\u1ed3ng \u00fd r\u1eb1ng b\u1ea1n \u0111\u00e3 \u0111\u1ecdc v\u00e0 hi\u1ec3u \u0110i\u1ec1u Kho\u1ea3n S\u1eed D\u1ee5ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho b\u1ea1n. N\u1ebfu b\u1ea1n kh\u00f4ng \u0111\u1ed3ng \u00fd \u0110i\u1ec1u Kho\u1ea3n S\u1eed D\u1ee5ng, vui l\u00f2ng kh\u00f4ng s\u1eed d\u1ee5ng ho\u1eb7c kh\u00f4ng ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng \u1ee8ng D\u1ee5ng Grab ho\u1eb7c D\u1ecbch V\u1ee5.<\/span><\/p><p><span style=\"font-weight: 400\">B\u1ea5t k\u1ef3 c\u1ee5m t\u1eeb \u0111\u01b0\u1ee3c vi\u1ebft hoa n\u00e0o nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a t\u1ea1i \u0111\u00e2y s\u1ebd c\u00f3 ngh\u0129a nh\u01b0 \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u Kho\u1ea3n S\u1eed D\u1ee5ng.<\/span><\/p><p><b>V\u1edbi t\u01b0 c\u00e1ch l\u00e0 Tr\u01b0\u1edfng nh\u00f3m<\/b><\/p><ol><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">B\u1ea1n c\u00f3 tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 th\u00f4ng tin chi ti\u1ebft b\u1ea1n cung c\u1ea5p li\u00ean quan \u0111\u1ebfn \u0110\u1eb7t \u0111\u01a1n nh\u00f3m l\u00e0 ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ea7y \u0111\u1ee7. Grab s\u1ebd kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m (i) trong tr\u01b0\u1eddng h\u1ee3p giao sai, giao tr\u1ec5 ho\u1eb7c kh\u00f4ng giao \u0111\u01b0\u1ee3c Ph\u1ea7n \u0102n do b\u1ea1n nh\u1eadp sai th\u00f4ng tin giao h\u00e0ng tr\u00ean N\u1ec1n T\u1ea3ng; ho\u1eb7c (ii) trong tr\u01b0\u1eddng h\u1ee3p Ph\u1ea7n \u0102n m\u00e0 b\u1ea1n \u0111\u1eb7t \u0111\u1ec3 t\u1ef1 \u0111\u1ebfn l\u1ea5y b\u1ecb chu\u1ea9n b\u1ecb mu\u1ed9n ho\u1eb7c kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c do b\u1ea1n cung c\u1ea5p sai th\u00f4ng tin nh\u1eadn h\u00e0ng.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">B\u1ea1n ch\u1ecbu tr\u00e1ch nhi\u1ec7m thanh to\u00e1n cho m\u1ecdi \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1eb7t th\u00f4ng qua t\u00ednh n\u0103ng \u0110\u1eb7t \u0111\u01a1n nh\u00f3m c\u1ee7a m\u00ecnh. N\u1ebfu b\u1ea5t k\u1ef3 Th\u00e0nh vi\u00ean n\u00e0o trong \u0111\u01a1n h\u00e0ng nh\u00f3m c\u1ee7a b\u1ea1n kh\u00f4ng thanh to\u00e1n, Grab c\u00f3 quy\u1ec1n kh\u1ea5u tr\u1eeb s\u1ed1 ti\u1ec1n m\u00e0 Th\u00e0nh vi\u00ean kh\u00f4ng thanh to\u00e1n \u0111\u01b0\u1ee3c t\u1eeb ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n b\u1ea1n \u0111\u00e3 ch\u1ecdn v\u00e0 b\u1ea1n s\u1ebd thu h\u1ed3i s\u1ed1 ti\u1ec1n \u0111\u00f3 t\u1eeb Th\u00e0nh vi\u00ean. Grab kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 tranh ch\u1ea5p thanh to\u00e1n n\u00e0o ph\u00e1t sinh do Th\u00e0nh vi\u00ean kh\u00f4ng thanh to\u00e1n l\u1ea1i cho b\u1ea1n.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u0110\u01a1n h\u00e0ng nh\u00f3m ch\u1ec9 \u0111\u01b0\u1ee3c coi l\u00e0 \u0111\u00e3 x\u00e1c nh\u1eadn khi b\u1ea1n \u0111\u1eb7t h\u00e0ng tr\u00ean N\u1ec1n T\u1ea3ng. B\u1ea1n kh\u00f4ng c\u00f3 quy\u1ec1n s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y \u0110\u01a1n h\u00e0ng nh\u00f3m sau khi \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn (bao g\u1ed3m m\u1ecdi thay \u0111\u1ed5i \u0111\u1ecba ch\u1ec9 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua ch\u1ee9c n\u0103ng tr\u00f2 chuy\u1ec7n tr\u00ean \u1ee9ng d\u1ee5ng ho\u1eb7c ch\u1ee9c n\u0103ng g\u1ecdi \u0111i\u1ec7n cho \u0110\u1ed1i T\u00e1c Giao H\u00e0ng). N\u1ebfu b\u1ea1n h\u1ee7y \u0110\u01a1n h\u00e0ng nh\u00f3m sau khi \u0111\u00e3 x\u00e1c nh\u1eadn, b\u1ea1n v\u1eabn ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m thanh to\u00e1n to\u00e0n b\u1ed9 gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng v\u00e0 ph\u00ed \u00e1p d\u1ee5ng cho \u0110\u01a1n h\u00e0ng nh\u00f3m b\u1ea5t k\u1ec3 \u0110\u01a1n h\u00e0ng \u0111\u00f3 \u0111\u00e3 \u0111\u01b0\u1ee3c \u0110\u1ed1i t\u00e1c li\u00ean quan chu\u1ea9n b\u1ecb hay giao h\u00e0ng hay ch\u01b0a.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">B\u1ea1n \u0111\u1ed3ng \u00fd r\u1eb1ng b\u1ea1n l\u00e0 ng\u01b0\u1eddi li\u00ean h\u1ec7 ch\u00ednh cho \u0110\u01a1n h\u00e0ng nh\u00f3m v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 li\u00ean h\u1ec7 ho\u1eb7c nh\u1eadn th\u00f4ng tin li\u00ean l\u1ea1c t\u1eeb Grab v\u00e0\/ho\u1eb7c \u0110\u1ed1i t\u00e1c thay m\u1eb7t cho t\u1ea5t c\u1ea3 c\u00e1c Th\u00e0nh vi\u00ean (bao g\u1ed3m li\u00ean quan \u0111\u1ebfn b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o ph\u00e1t sinh t\u1eeb \u0110\u01a1n h\u00e0ng nh\u00f3m).<\/span><\/li><\/ol><p><b>V\u1edbi t\u01b0 c\u00e1ch l\u00e0 Th\u00e0nh vi\u00ean<\/b><\/p><ol><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">B\u1ea1n c\u00f3 tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 th\u00f4ng tin chi ti\u1ebft b\u1ea1n cung c\u1ea5p li\u00ean quan \u0111\u1ebfn \u0110\u1eb7t \u0111\u01a1n nh\u00f3m l\u00e0 ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ea7y \u0111\u1ee7. Grab s\u1ebd kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m (i) trong tr\u01b0\u1eddng h\u1ee3p giao sai, giao tr\u1ec5 ho\u1eb7c kh\u00f4ng giao \u0111\u01b0\u1ee3c Ph\u1ea7n \u0102n do b\u1ea1n nh\u1eadp sai th\u00f4ng tin giao h\u00e0ng tr\u00ean N\u1ec1n T\u1ea3ng; ho\u1eb7c (ii) trong tr\u01b0\u1eddng h\u1ee3p Ph\u1ea7n \u0102n m\u00e0 b\u1ea1n \u0111\u1eb7t \u0111\u1ec3 t\u1ef1 \u0111\u1ebfn l\u1ea5y b\u1ecb chu\u1ea9n b\u1ecb mu\u1ed9n ho\u1eb7c kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c do b\u1ea1n cung c\u1ea5p sai th\u00f4ng tin nh\u1eadn h\u00e0ng.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">B\u1ea1n ch\u1ecbu tr\u00e1ch nhi\u1ec7m thanh to\u00e1n cho Ph\u1ea7n \u0102n t\u01b0\u01a1ng \u1ee9ng c\u1ee7a m\u00ecnh v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c kho\u1ea3n ph\u00ed \u00e1p d\u1ee5ng tr\u1eeb khi c\u00f3 thi\u1ebft l\u1eadp kh\u00e1c trong qu\u00e1 tr\u00ecnh thanh to\u00e1n. N\u1ebfu t\u00f9y ch\u1ecdn thanh to\u00e1n c\u1ee7a b\u1ea1n kh\u00f4ng kh\u1ea3 d\u1ee5ng, Grab c\u00f3 th\u1ec3 kh\u1ea5u tr\u1eeb s\u1ed1 ti\u1ec1n m\u00e0 b\u1ea1n thanh to\u00e1n kh\u00f4ng th\u00e0nh c\u00f4ng t\u1eeb ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n Tr\u01b0\u1edfng nh\u00f3m \u0111\u00e3 ch\u1ecdn v\u00e0 b\u1ea1n s\u1ebd c\u1ea7n ho\u00e0n l\u1ea1i s\u1ed1 ti\u1ec1n \u0111\u00f3 cho Tr\u01b0\u1edfng nh\u00f3m. Grab kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 tranh ch\u1ea5p thanh to\u00e1n n\u00e0o ph\u00e1t sinh do b\u1ea1n kh\u00f4ng thanh to\u00e1n cho Tr\u01b0\u1edfng nh\u00f3m.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">B\u1ea1n th\u1eeba nh\u1eadn r\u1eb1ng \u0110\u01a1n h\u00e0ng nh\u00f3m kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf sau khi Tr\u01b0\u1edfng nh\u00f3m \u0111\u00e3 \u0111\u1eb7t h\u00e0ng tr\u00ean N\u1ec1n t\u1ea3ng v\u00e0 \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">M\u1eb7c d\u00f9 b\u1ea1n c\u00f3 th\u1ec3 li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi Grab v\u00e0\/ho\u1eb7c \u0110\u1ed1i t\u00e1c, b\u1ea1n \u1ee7y quy\u1ec1n cho Tr\u01b0\u1edfng nh\u00f3m\u00a0 l\u00e0 ng\u01b0\u1eddi li\u00ean h\u1ec7 ch\u00ednh cho \u0110\u01a1n h\u00e0ng nh\u00f3m v\u00e0 Tr\u01b0\u1edfng nh\u00f3m c\u00f3 th\u1ec3 li\u00ean h\u1ec7 ho\u1eb7c nh\u1eadn th\u00f4ng tin li\u00ean l\u1ea1c t\u1eeb Grab v\u00e0\/ho\u1eb7c \u0110\u1ed1i t\u00e1c thay m\u1eb7t b\u1ea1n (bao g\u1ed3m li\u00ean quan \u0111\u1ebfn b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o ph\u00e1t sinh t\u1eeb \u0110\u01a1n h\u00e0ng nh\u00f3m).<\/span><\/li><\/ol><p><span style=\"font-weight: 400\">Ch\u00fang t\u00f4i b\u1ea3o l\u01b0u quy\u1ec1n b\u1ed5 sung, s\u1eeda \u0111\u1ed5i ho\u1eb7c x\u00f3a b\u1ecf c\u00e1c \u0110i\u1ec1u Kho\u1ea3n D\u1ecbch V\u1ee5 n\u00e0y b\u1ea5t k\u1ef3 l\u00fac n\u00e0o m\u00e0 kh\u00f4ng c\u1ea7n th\u00f4ng b\u00e1o tr\u01b0\u1edbc cho b\u1ea1n. N\u1ebfu b\u1ea1n kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi b\u1ea5t k\u1ef3 thay \u0111\u1ed5i n\u00e0o, vui l\u00f2ng ng\u1eebng s\u1eed d\u1ee5ng N\u1ec1n T\u1ea3ng v\u00e0 D\u1ecbch V\u1ee5 c\u1ee7a ch\u00fang t\u00f4i. Xin l\u01b0u \u00fd r\u1eb1ng vi\u1ec7c b\u1ea1n ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng N\u1ec1n T\u1ea3ng v\u00e0 D\u1ecbch V\u1ee5 c\u1ee7a ch\u00fang t\u00f4i c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n \u0111\u00e3 \u0111\u1ed3ng \u00fd v\u00e0 ch\u1ea5p thu\u1eadn v\u1edbi c\u00e1c thay \u0111\u1ed5i \u0111\u00f3 \u0111\u1ed1i v\u1edbi \u0110i\u1ec1u Kho\u1ea3n D\u1ecbch V\u1ee5 n\u00e0y.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":0,"menu_order":0,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/184388"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":3,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/184388\/revisions"}],"predecessor-version":[{"id":184391,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/policy\/184388\/revisions\/184391"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/media?parent=184388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}