{"id":144340,"date":"2023-04-10T11:26:02","date_gmt":"2023-04-10T03:26:02","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?post_type=policy&p=144340"},"modified":"2026-03-05T01:08:32","modified_gmt":"2026-03-04T17:08:32","slug":"marketing-manager-service-terms","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/vn\/terms-policies\/marketing-manager-service-terms\/","title":{"rendered":"Marketing Manager Service Terms"},"content":{"rendered":"\t\t
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C\u00c1C \u0110I\u1ec0U KHO\u1ea2N C\u1ee6A QU\u1ea2N L\u00dd TI\u1ebeP TH\u1eca<\/strong><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Ban h\u00e0nh l\u1ea7n \u0111\u1ea7u ng\u00e0y: 13 th\u00e1ng 4 n\u0103m 2023
C\u1eadp nh\u1eadt ng\u00e0y: 05 th\u00e1ng 03 n\u0103m 2026<\/em><\/pre>
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1. \u0110i\u1ec1u kho\u1ea3n chung<\/strong><\/p>
1.1. \u0110i\u1ec1u kho\u1ea3n n\u00e0y \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng (v\u1edbi t\u01b0 c\u00e1ch l\u00e0 \u201cB\u00ean Qu\u1ea3ng C\u00e1o\u201d) truy c\u1eadp v\u00e0 t\u1ef1 t\u1ea1o chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb tr\u00ean b\u1ea5t k\u1ef3 n\u1ec1n t\u1ea3ng n\u00e0o c\u1ee7a Grab (g\u1ecdi chung l\u00e0 \u201cQu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb\u201d).<\/p>
1.2. Nh\u00e0 Qu\u1ea3ng C\u00e1o theo \u0111\u00e2y \u0111\u1ecdc, hi\u1ec3u v\u00e0 \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c \u0110i\u1ec1u Kho\u1ea3n S\u1eed D\u1ee5ng d\u00e0nh cho V\u1eadn t\u1ea3i, Giao nh\u1eadn v\u00e0 Th\u01b0\u01a1ng m\u1ea1i \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i: https:\/\/www.grab.com\/vn\/terms-policies\/transport-delivery-logistics\/, c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c Grab c\u1eadp nh\u1eadt t\u00f9y t\u1eebng th\u1eddi \u0111i\u1ec3m (\u201c\u0110i\u1ec1u Kho\u1ea3n D\u1ecbch V\u1ee5\u201d) v\u00e0 \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 t\u00e1ch r\u1eddi c\u1ee7a \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd\u00a0 Ti\u1ebfp Th\u1ecb . B\u1ea5t k\u1ef3 thu\u1eadt ng\u1eef vi\u1ebft hoa n\u00e0o kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a \u1edf \u0111\u00e2y s\u1ebd c\u00f3 ngh\u0129a nh\u01b0 \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a trong \u0110i\u1ec1u Kho\u1ea3n D\u1ecbch V\u1ee5;<\/p>
1.3. Cho m\u1ee5c \u0111\u00edch th\u1ef1c hi\u1ec7n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb, b\u1ea1n \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y:<\/p>
1.3.1. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb \u0111\u1ec3 t\u1ea1o v\u00e0 gi\u00e1m s\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb t\u1ef1 t\u00e0i tr\u1ee3, nh\u01b0 t\u1ea1o chi\u1ebfn d\u1ecbch, tham gia khuy\u1ebfn m\u1ea1i ho\u1eb7c y\u00eau c\u1ea7u (c\u00e1c) qu\u1ea3ng c\u00e1o tr\u00ean n\u1ec1n t\u1ea3ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb, LU\u00d4N V\u1edaI \u0110I\u1ec0U KI\u1ec6N R\u1eb0NG b\u1ea1n \u0111\u1ed3ng \u00fd ch\u1ecbu b\u1ea5t k\u1ef3 v\u00e0 t\u1ea5t c\u1ea3 chi ph\u00ed ho\u1eb7c ph\u00ed t\u1ed5n c\u00f3 th\u1ec3 ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn chi\u1ebfn d\u1ecbch, ch\u01b0\u1ee3ng tr\u00ecnh khuy\u1ebfn m\u1ea1i v\u00e0\/ho\u1eb7c qu\u1ea3ng c\u00e1o (\u201c(c\u00e1c) Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb\u201d). Khi kh\u1edfi t\u1ea1o ho\u1eb7c \u0111\u1ed3ng \u00fd tham gia Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u cung c\u1ea5p th\u00f4ng tin nh\u01b0 lo\u1ea1i h\u00ecnh, ng\u00e2n s\u00e1ch v\u00e0\/ho\u1eb7c th\u1eddi h\u1ea1n \u0111\u1ec1 xu\u1ea5t cho Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb. C\u00e1c lo\u1ea1i h\u00ecnh Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn t\u1eeb \u1ee8ng D\u1ee5ng c\u00f3 th\u1ec3 thay \u0111\u1ed5i theo t\u1eebng th\u1eddi \u0111i\u1ec3m t\u00f9y v\u00e0o theo quy\u1ebft \u0111\u1ecbnh ri\u00eang c\u1ee7a Grab.<\/p>
B\u1eb1ng vi\u1ec7c t\u1ea1o l\u1eadp ho\u1eb7c tham gia b\u1ea5t k\u1ef3 Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb th\u00f4ng qua n\u1ec1n t\u1ea3ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb, b\u1ea1n ch\u1ea5p nh\u1eadn c\u00e1c \u0111i\u1ec1u ki\u1ec7n b\u1ed5 sung sau \u0111\u00e2y:<\/p>
a. B\u1ea5t k\u1ef3 th\u00f4ng tin n\u00e0o \u0111\u01b0\u1ee3c g\u1eedi t\u1eeb t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n (th\u00f4ng qua \u1ee8ng D\u1ee5ng, n\u1ec1n t\u1ea3ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb c\u1ee7a ho\u1eb7c b\u1eb1ng c\u00e1ch kh\u00e1c), bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n vi\u1ec7c b\u1ea1n \u0111\u1ed3ng \u00fd tham gia Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb v\u00e0 ch\u1ea5p nh\u1eadn c\u00e1c \u0111i\u1ec1u kho\u1ea3n t\u01b0\u01a1ng \u1ee9ng s\u1ebd \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 \u0111\u01b0\u1ee3c g\u1eedi b\u1edfi b\u1ea1n, b\u1ea5t k\u1ec3 th\u00f4ng tin \u0111\u00f3 \u0111\u01b0\u1ee3c g\u1eedi b\u1edfi nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n ho\u1eb7c c\u00e1c c\u00e1 nh\u00e2n kh\u00e1c thay m\u1eb7t cho b\u1ea1n. B\u1ea1n ho\u00e0n to\u00e0n ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u1ec9 nh\u1eefng c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c \u1ee7y quy\u1ec1n m\u1edbi c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n.<\/p>
b. M\u1ecdi th\u00f4ng tin b\u1ea1n nh\u1eadp tr\u00ean n\u1ec1n t\u1ea3ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb khi \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u ho\u1eb7c cung c\u1ea5p cho ch\u00fang t\u00f4i ph\u1ea3i \u0111\u1ea7y \u0111\u1ee7, trung th\u1ef1c, ch\u00ednh x\u00e1c v\u00e0 kh\u00f4ng g\u00e2y hi\u1ec3u l\u1ea7m.<\/p>
c. Vi\u1ec7c b\u1ea1n kh\u1edfi t\u1ea1o ho\u1eb7c x\u00e1c nh\u1eadn \u0111\u1ed3ng \u00fd tham gia Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb ph\u1ea3i l\u00e0 x\u00e1c th\u1ef1c v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh theo c\u00e1ch th\u1ee9c c\u00f3 th\u1ec3 g\u00e2y hi\u1ec3u l\u1ea7n cho ng\u01b0\u1eddi d\u00f9ng.<\/p>
d. T\u00f9y thu\u1ed9c v\u00e0o lo\u1ea1i h\u00ecnh Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb m\u00e0 b\u1ea1n l\u1ef1a ch\u1ecdn, c\u00e1ch ch\u00fang t\u00f4i x\u1eed l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u00e0y c\u00f3 th\u1ec3 kh\u00e1c nhau. B\u1ea1n \u0111\u1ed3ng \u00fd r\u1eb1ng b\u1ea1n c\u00f3 tr\u00e1ch nhi\u1ec7m xem x\u00e9t b\u1ea5t k\u1ef3 v\u00e0 t\u1ea5t c\u1ea3 th\u00f4ng tin do ch\u00fang t\u00f4i cung c\u1ea5p \u0111\u1ec3 hi\u1ec3u r\u00f5 c\u00e1ch th\u1ee9c m\u00e0 m\u1ed7i lo\u1ea1i Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb \u0111\u01b0\u1ee3c x\u1eed l\u00fd tr\u00ean h\u1ec7 th\u1ed1ng. N\u1ebfu b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 y\u00eau c\u1ea7u n\u00e0o, b\u1ea1n \u0111\u1ed3ng \u00fd r\u1eb1ng b\u1ea1n c\u00f3 tr\u00e1ch nhi\u1ec7m l\u00e0m r\u00f5 y\u00eau c\u1ea7u \u0111\u00f3 v\u1edbi nh\u00e2n vi\u00ean c\u1ee7a ch\u00fang t\u00f4i tr\u01b0\u1edbc khi t\u1ea1o ho\u1eb7c \u0111\u1ed3ng \u00fd tham gia Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb. B\u1eb1ng c\u00e1ch t\u1ea1o ho\u1eb7c \u0111\u1ed3ng \u00fd tham gia Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb, b\u1ea1n ho\u00e0n to\u00e0n \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1ch th\u1ee9c m\u00e0 ch\u01b0\u01a1ng tr\u00ecnh \u0111\u01b0\u1ee3c x\u1eed l\u00fd th\u00f4ng qua c\u00e1c h\u1ec7 th\u1ed1ng c\u1ee7a ch\u00fang t\u00f4i.<\/p>
e. B\u1ea1n c\u00f3 tr\u00e1ch nhi\u1ec7m tr\u1ef1c ti\u1ebfp x\u1eed l\u00fd m\u1ecdi khi\u1ebfu n\u1ea1i ho\u1eb7c th\u1eafc m\u1eafc t\u1eeb ng\u01b0\u1eddi d\u00f9ng Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb c\u1ee7a b\u1ea1n.<\/p>
f. Trong tr\u01b0\u1eddng h\u1ee3p b\u1ea1n mu\u1ed1n k\u1ebft th\u00fac, t\u1ea1m d\u1eebng ho\u1eb7c thay \u0111\u1ed5i Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb (v\u00ed d\u1ee5 khi m\u1eb7t h\u00e0ng gi\u1ea3m gi\u00e1 kh\u00f4ng c\u00f2n \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng tr\u01b0\u1edbc khi k\u1ebft th\u00fac ch\u01b0\u01a1ng tr\u00ecnh, ho\u1eb7c khi b\u1ea1n mu\u1ed1n k\u1ebft th\u00fac ch\u01b0\u01a1ng tr\u00ecnh ho\u1eb7c thay \u0111\u1ed5i ng\u00e2n s\u00e1ch \u0111\u00e3 c\u00e0i \u0111\u1eb7t cho ch\u01b0\u01a1ng tr\u00ecnh), b\u1ea1n ph\u1ea3i ngay l\u1eadp t\u1ee9c c\u00f4ng b\u1ed1 \u0111i\u1ec1u \u0111\u00f3 tr\u00ean \u1ee8ng D\u1ee5ng theo quy tr\u00ecnh \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh b\u1edfi ch\u00fang t\u00f4i. Tr\u01b0\u1edbc khi ho\u00e0n th\u00e0nh quy tr\u00ecnh n\u00f3i tr\u00ean, b\u1ea1n v\u1eabn ph\u1ea3i ch\u1ecbu m\u1ecdi chi ph\u00ed v\u00e0 ph\u00ed t\u1ed5n ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m x\u1eed l\u00fd m\u1ecdi th\u1eafc m\u1eafc ho\u1eb7c khi\u1ebfu n\u1ea1i t\u1eeb ng\u01b0\u1eddi d\u00f9ng li\u00ean quan \u0111\u1ebfn Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb.<\/p>
g. Kh\u00f4ng ph\u1ee5 thu\u1ed9c v\u00e0o b\u1ea5t k\u1ef3 quy \u0111\u1ecbnh n\u00e0o kh\u00e1c v\u00e0 trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p, vi\u1ec7c kh\u1edfi t\u1ea1o th\u00e0nh c\u00f4ng ho\u1eb7c \u0111\u1ed3ng \u00fd tham gia Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb kh\u00f4ng bi\u1ec3u th\u1ecb s\u1ef1 ph\u00ea duy\u1ec7t c\u1ee7a ch\u00fang t\u00f4i r\u1eb1ng Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb ph\u00f9 h\u1ee3p v\u1edbi ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh. B\u1ea1n \u0111\u1ed3ng \u00fd r\u1eb1ng b\u1ea1n ch\u1ecbu tr\u00e1ch nhi\u1ec7m ho\u00e0n to\u00e0n v\u00e0 duy nh\u1ea5t trong vi\u1ec7c duy tr\u00ec t\u00ednh b\u1ea3o m\u1eadt c\u1ee7a c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c g\u1eedi cho ch\u00fang t\u00f4i v\u00e0 \u0111\u1ea3m b\u1ea3o Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb \u0111\u01b0\u1ee3c, v\u00e0 s\u1ebd \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh, theo lu\u1eadt ph\u00e1p hi\u1ec7n h\u00e0nh.<\/p>
h. M\u1eb7c d\u00f9 ch\u00fang t\u00f4i kh\u00f4ng qu\u1ea3n l\u00fd ho\u1eb7c gi\u00e1m s\u00e1t Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb do b\u1ea1n kh\u1edfi t\u1ea1o ho\u1eb7c \u0111\u0103ng k\u00fd tham gia, ch\u00fang t\u00f4i b\u1ea3o l\u01b0u quy\u1ec1n (nh\u01b0ng kh\u00f4ng ph\u1ea3i ngh\u0129a v\u1ee5) t\u1ea1m d\u1eebng, h\u1ee7y b\u1ecf, g\u1ee1 b\u1ecf, lo\u1ea1i b\u1ecf ho\u1eb7c thay \u0111\u1ed5i Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb khi ch\u00fang t\u00f4i cho l\u00e0 ph\u00f9 h\u1ee3p n\u1ebfu b\u1ea1n kh\u00f4ng \u0111\u00e1p \u1ee9ng ho\u1eb7c kh\u00f4ng duy tr\u00ec \u0111\u01b0\u1ee3c c\u00e1c ti\u00eau ch\u00ed ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ho\u1eb7c ti\u00eau chu\u1ea9n hi\u1ec7u su\u1ea5t theo b\u1ea5t k\u1ef3 ch\u00ednh s\u00e1ch, quy \u0111\u1ecbnh, b\u1ed9 quy t\u1eafc \u1ee9ng x\u1eed ho\u1eb7c h\u01b0\u1edbng d\u1eabn n\u00e0o c\u1ee7a ch\u00fang t\u00f4i (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n B\u1ed9 Quy t\u1eafc \u1ee9ng x\u1eed d\u00e0nh cho \u0110\u1ed1i t\u00e1c Nh\u00e0 h\u00e0ng v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 hi\u1ec7n h\u00e0nh do Grab c\u00f4ng b\u1ed1 v\u00e0o t\u1eebng th\u1eddi \u0111i\u1ec3m)<\/p>
Trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3, ch\u00fang t\u00f4i kh\u00f4ng ch\u1ecbu b\u1ea5t k\u1ef3 tr\u00e1ch nhi\u1ec7m n\u00e0o v\u1ec1 thi\u1ec7t h\u1ea1i ho\u1eb7c t\u1ed5n th\u1ea5t ph\u00e1t sinh (k\u1ec3 c\u1ea3 gi\u00e1n ti\u1ebfp ho\u1eb7c h\u1eadu qu\u1ea3), bao g\u1ed3m vi\u1ec7c ho\u00e0n tr\u1ea3 b\u1ea5t k\u1ef3 kho\u1ea3n ph\u00ed, chi ph\u00ed ho\u1eb7c kho\u1ea3n ti\u1ec1n n\u00e0o m\u00e0 Th\u01b0\u01a1ng Nh\u00e2n \u0111\u00e3 tr\u1ea3 ho\u1eb7c cam k\u1ebft \u0111\u1ec3 tham gia ho\u1eb7c duy tr\u00ec c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00f3.<\/p>
i. Ch\u00fang t\u00f4i c\u00f3 th\u1ec3 cung c\u1ea5p cho b\u1ea1n th\u00f4ng tin li\u00ean quan \u0111\u1ebfn Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb, th\u00f4ng tin \u0111\u00f3 \u0111\u01b0\u1ee3c coi l\u00e0 m\u1ed9t ph\u1ea7n n\u1ed9i dung c\u1ee7a \u1ee8ng D\u1ee5ng.<\/p>
j. B\u1ea1n \u0111\u1ed3ng \u00fd thanh to\u00e1n b\u1ea5t k\u1ef3 v\u00e0 t\u1ea5t c\u1ea3 chi ph\u00ed v\u00e0 ph\u00ed t\u1ed5n li\u00ean quan \u0111\u1ebfn Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb. Kh\u00f4ng ph\u1ee5 thu\u1ed9c v\u00e0o b\u1ea5t k\u1ef3 quy \u0111\u1ecbnh kh\u00e1c, b\u1ea1n \u1ee7y quy\u1ec1n cho Grab v\u00e0 c\u00e1c b\u00ean li\u00ean k\u1ebft c\u1ee7a Grab \u0111\u1ec3 c\u1ea5n tr\u1eeb b\u1ea5t k\u1ef3 s\u1ed1 ti\u1ec1n m\u00e0 b\u1ea1n c\u00f3 tr\u00e1ch nhi\u1ec7m thanh to\u00e1n cho Grab ho\u1eb7c c\u00e1c b\u00ean li\u00ean k\u1ebft c\u1ee7a Grab theo c\u00e1c ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n t\u1ea1i M\u1ee5c 7 d\u01b0\u1edbi \u0111\u00e2y.<\/p>
k. B\u1ea1n ph\u1ea3i th\u00f4ng b\u00e1o cho ch\u00fang t\u00f4i ngay l\u1eadp t\u1ee9c n\u1ebfu t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 cho ph\u00e9p c\u1ee7a b\u1ea1n \u0111\u1ec3 kh\u1edfi t\u1ea1o ho\u1eb7c x\u00e1c nh\u1eadn tham gia Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb ho\u1eb7c ti\u1ebfn h\u00e0nh b\u1ea5t c\u1ee9 h\u00e0nh vi vi ph\u1ea1m kh\u00e1c. Trong tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3, b\u1ea1n \u0111\u1ed3ng \u00fd b\u1ed3i th\u01b0\u1eddng cho ch\u00fang t\u00f4i b\u1ea5t k\u1ef3 t\u1ed5n th\u1ea5t ho\u1eb7c thi\u1ec7t h\u1ea1i n\u00e0o m\u00e0 ch\u00fang t\u00f4i ph\u1ea3i ch\u1ecbu do vi\u1ec7c s\u1eed d\u1ee5ng tr\u00e1i ph\u00e9p (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n ch\u1ecbu c\u00e1c chi ph\u00ed ho\u1eb7c ph\u00ed t\u1ed5n ph\u00e1t sinh theo Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb \u0111\u01b0\u1ee3c kh\u1edfi t\u1ea1o ho\u1eb7c th\u1ef1c hi\u1ec7n b\u1eb1ng t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n). \u0110\u1ec3 tr\u00e1nh nh\u1ea7m l\u1eabn, ch\u00fang t\u00f4i kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho b\u1ea5t k\u1ef3 t\u1ed5n th\u1ea5t n\u00e0o m\u00e0 b\u1ea1n ph\u1ea3i ch\u1ecbu do ng\u01b0\u1eddi kh\u00e1c s\u1eed d\u1ee5ng t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n.<\/p>
B\u1ea1n \u0111\u1ed3ng \u00fd r\u1eb1ng gi\u00e1 m\u00e0 ng\u01b0\u1eddi d\u00f9ng ph\u1ea3i tr\u1ea3 cho m\u1ed7i \u0111\u01a1n \u0111\u1eb7t h\u00e0ng ph\u00e1t sinh t\u1eeb Ho\u1ea1t \u0110\u1ed9ng Ti\u1ebfp Th\u1ecb c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u00e0m tr\u00f2n theo ch\u00ednh s\u00e1ch n\u1ed9i b\u1ed9 c\u1ee7a ch\u00fang t\u00f4i v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt theo th\u1eddi gian.<\/p>
1.3.2. Nh\u00e0 Qu\u1ea3ng C\u00e1o \u1ee7y quy\u1ec1n cho Grab hi\u1ec3n th\u1ecb n\u1ed9i dung qu\u1ea3ng c\u00e1o do Nh\u00e0 Qu\u1ea3ng C\u00e1o kh\u1edfi t\u1ea1o, c\u00f4ng ngh\u1ec7 li\u00ean quan v\u00e0 b\u1ea5t k\u1ef3 n\u1ed9i dung, t\u00e0i li\u1ec7u ho\u1eb7c d\u1eef li\u1ec7u m\u00e0 Nh\u00e0 Qu\u1ea3ng C\u00e1o cung c\u1ea5p li\u00ean quan \u0111\u1ebfn Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb (\u201cN\u1ed9i Dung Qu\u1ea3ng C\u00e1o\u201d) tr\u00ean b\u1ea5t k\u1ef3 s\u1ea3n ph\u1ea9m ho\u1eb7c t\u00e0i nguy\u00ean c\u1ee7a Grab ho\u1eb7c b\u00ean th\u1ee9 ba d\u00e0nh cho Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb (\u201cN\u1ec1n T\u1ea3ng Qu\u1ea3ng C\u00e1o\u201d). Nh\u00e0 Qu\u1ea3ng C\u00e1o ho\u00e0n to\u00e0n ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 (i) N\u1ed9i Dung Qu\u1ea3ng C\u00e1o, (ii) c\u00e1c quy\u1ebft \u0111\u1ecbnh li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng qu\u1ea3ng c\u00e1o, kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf c\u00e1c t\u1eeb kh\u00f3a; (iii) b\u1ea5t k\u1ef3 trang web, \u1ee9ng d\u1ee5ng ho\u1eb7c trang \u0111\u00edch kh\u00e1c m\u00e0 Ng\u01b0\u1eddi D\u00f9ng c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn N\u1ed9i Dung Qu\u1ea3ng C\u00e1o (\u201cTrang \u0110\u00edch\u201d); (iv) s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p t\u1ea1i N\u1ed9i Dung Qu\u1ea3ng C\u00e1o v\u00e0 Trang \u0110\u00edch (\u201cS\u1ea3n Ph\u1ea9m\u201d), v\u00e0 (v) vi\u1ec7c s\u1eed d\u1ee5ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb.<\/p>
1.3.3. Nh\u00e0 Qu\u1ea3ng C\u00e1o ph\u1ea3i c\u1ea5p cho Grab v\u00e0 c\u00e1c c\u00f4ng ty li\u00ean k\u1ebft, nh\u00e0 th\u1ea7u ph\u1ee5 v\u00e0 b\u00ean \u0111\u01b0\u1ee3c c\u1ea5p ph\u00e9p c\u00f3 li\u00ean quan c\u1ee7a Grab m\u1ed9t gi\u1ea5y ph\u00e9p to\u00e0n c\u1ea7u, kh\u00f4ng \u0111\u1ed9c quy\u1ec1n, mi\u1ec5n ph\u00ed, c\u00f3 th\u1ec3 chuy\u1ec3n nh\u01b0\u1ee3ng, c\u1ea5p ph\u00e9p l\u1ea1i \u0111\u1ec3 s\u1eed d\u1ee5ng, l\u01b0u gi\u1eef, tr\u01b0ng b\u00e0y, sao ch\u00e9p, s\u1eeda \u0111\u1ed5i, t\u1ea1o c\u00e1c t\u00e1c ph\u1ea9m ph\u00e1i sinh, th\u1ef1c hi\u1ec7n v\u00e0 ph\u00e2n ph\u1ed1i N\u1ed9i Dung Qu\u1ea3ng C\u00e1o tr\u00ean c\u00e1c N\u1ec1n T\u1ea3ng Qu\u1ea3ng C\u00e1o. Kh\u00f4ng c\u00f3 n\u1ed9i dung n\u00e0o trong \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb n\u00e0y h\u1ea1n ch\u1ebf b\u1ea5t k\u1ef3 quy\u1ec1n h\u1ee3p ph\u00e1p n\u00e0o kh\u00e1c c\u1ee7a Grab \u0111\u1ed1i v\u1edbi N\u1ed9i Dung Qu\u1ea3ng C\u00e1o (ch\u1eb3ng h\u1ea1n c\u00e1c b\u1ea3n quy\u1ec1n kh\u00e1c).<\/p>
1.3.4. Nh\u00e0 Qu\u1ea3ng C\u00e1o cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o v\u1edbi Grab r\u1eb1ng (i) c\u00f3 m\u1ecdi quy\u1ec1n v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5p c\u00e1c gi\u1ea5y ph\u00e9p t\u01b0\u01a1ng \u1ee9ng \u0111\u1ed1i v\u1edbi c\u00e1c n\u1ed9i dung n\u00eau t\u1ea1i \u0110i\u1ec1u 1.3; (ii) N\u1ed9i Dung Qu\u1ea3ng C\u00e1o ph\u1ea3i \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh trong \u0110i\u1ec1u 3; (iii) to\u00e0n b\u1ed9 th\u00f4ng tin v\u00e0 \u1ee7y quy\u1ec1n do Nh\u00e0 Qu\u1ea3ng C\u00e1o cung c\u1ea5p theo \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb ph\u1ea3i \u0111\u1ea7y \u0111\u1ee7, ch\u00ednh x\u00e1c v\u00e0 \u0111ang \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng; v\u00e0 (iv) Kh\u00e1ch H\u00e0ng Mua Qu\u1ea3ng C\u00e1o c\u00f3 \u0111\u1ea7y \u0111\u1ee7 th\u1ea9m quy\u1ec1n c\u1ea7n thi\u1ebft \u0111\u1ec3 giao k\u1ebft v\u00e0 x\u00e1c nh\u1eadn \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb. Nh\u00e0 Qu\u1ea3ng C\u00e1o tu\u00e2n th\u1ee7 t\u1ea5t c\u1ea3 lu\u1eadt ph\u00e1p hi\u1ec7n h\u00e0nh li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb, N\u1ed9i Dung Qu\u1ea3ng C\u00e1o, Trang \u0110\u00edch v\u00e0 S\u1ea3n Ph\u1ea9m.<\/p>
1.3.5. Trong ph\u1ea1m vi ph\u00e1p lu\u1eadt cho ph\u00e9p, tr\u01b0\u1eddng h\u1ee3p Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u00f3ng vai tr\u00f2 l\u00e0 \u0111\u1ea1i l\u00fd thay m\u1eb7t cho b\u00ean th\u1ee9 ba ho\u1eb7c kh\u00e1ch h\u00e0ng mua qu\u1ea3ng c\u00e1o b\u00ean th\u1ee9 ba (\u201cKh\u00e1ch H\u00e0ng\u201d), vi\u1ec7c n\u00e0y c\u0169ng s\u1ebd ch\u1ecbu s\u1ef1 r\u00e0ng bu\u1ed9c b\u1edfi \u0110i\u1ec1u Kho\u1ea3n D\u1ecbch V\u1ee5 QLCDTT \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i v\u0103n b\u1ea3n n\u00e0y, Nh\u00e0 Qu\u1ea3ng C\u00e1o cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng: (i) l\u00e0 \u0111\u1ea1i l\u00fd \u0111\u01b0\u1ee3c \u1ee7y quy\u1ec1n c\u1ee7a Kh\u00e1ch H\u00e0ng v\u00e0 (ii) c\u00f3 th\u1ea9m quy\u1ec1n h\u1ee3p ph\u00e1p \u0111\u1ec3 k\u00fd k\u1ebft v\u00e0 r\u00e0ng bu\u1ed9c Kh\u00e1ch H\u00e0ng tu\u00e2n th\u1ee7 \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb v\u00e0 \u0111\u1ea1i di\u1ec7n cho Kh\u00e1ch H\u00e0ng s\u1eed d\u1ee5ng t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb. Trong tr\u01b0\u1eddng h\u1ee3p Nh\u00e0 Qu\u1ea3ng C\u00e1o (i) kh\u00f4ng r\u00e0ng bu\u1ed9c Kh\u00e1ch H\u00e0ng tu\u00e2n th\u1ee7 \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb ho\u1eb7c (ii) vi ph\u1ea1m c\u00e1c cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c n\u00eau trong \u0111i\u1ec1u n\u00e0y, Nh\u00e0 Qu\u1ea3ng C\u00e1o s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n c\u00e1c ngh\u0129a v\u1ee5 c\u1ee7a Kh\u00e1ch H\u00e0ng theo quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb. N\u1ebfu v\u00ec b\u1ea5t k\u1ef3 l\u00fd do n\u00e0o m\u00e0 Nh\u00e0 Qu\u1ea3ng C\u00e1o kh\u00f4ng r\u00e0ng bu\u1ed9c Kh\u00e1ch H\u00e0ng tu\u00e2n th\u1ee7 \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb, Nh\u00e0 Qu\u1ea3ng C\u00e1o s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n m\u1ecdi ngh\u0129a v\u1ee5 m\u00e0 Kh\u00e1ch H\u00e0ng \u0111\u00e1ng l\u1ebd ph\u1ea3i th\u1ef1c hi\u1ec7n theo \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb. Grab c\u00f3 th\u1ec3 chia s\u1ebb th\u00f4ng tin v\u1ec1 vi\u1ec7c Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u1ea1i di\u1ec7n cho Kh\u00e1ch H\u00e0ng \u0111\u00f3 \u0111\u1ec3 s\u1eed d\u1ee5ng t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb.\u00a0\u00a0<\/p>
1.3.6. Nh\u00e0 Qu\u1ea3ng C\u00e1o \u1ee7y quy\u1ec1n cho Grab v\u00e0 c\u00e1c c\u00f4ng ty li\u00ean k\u1ebft c\u1ee7a Grab ti\u1ebfn h\u00e0nh c\u00e1c th\u1eed nghi\u1ec7m \u0111\u1ecbnh k\u1ef3, th\u1eed nghi\u1ec7m n\u00e0y c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb c\u1ee7a Nh\u00e0 Qu\u1ea3ng C\u00e1o, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111\u1ecbnh d\u1ea1ng N\u1ed9i Dung Qu\u1ea3ng C\u00e1o, Trang \u0110\u00edch, ch\u1ea5t l\u01b0\u1ee3ng, x\u1ebfp h\u1ea1ng, hi\u1ec7u su\u1ea5t, gi\u00e1 c\u1ea3 v\u00e0 \u0111i\u1ec1u ch\u1ec9nh gi\u00e1 th\u1ea7u t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u1ea5u th\u1ea7u. Nh\u00e0 Qu\u1ea3ng C\u00e1o \u1ee7y quy\u1ec1n cho Grab ti\u1ebfn h\u00e0nh c\u00e1c th\u1eed nghi\u1ec7m n\u00e0y m\u00e0 kh\u00f4ng c\u1ea7n th\u00f4ng b\u00e1o ho\u1eb7c b\u1ed3i th\u01b0\u1eddng cho Nh\u00e0 Qu\u1ea3ng C\u00e1o.<\/p>
1.3.7. Nh\u00e0 Qu\u1ea3ng C\u00e1o th\u1eeba nh\u1eadn v\u00e0 \u0111\u1ed3ng \u00fd r\u1eb1ng Grab c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi Nh\u00e0 Qu\u1ea3ng C\u00e1o v\u00e0\/ho\u1eb7c \u0111\u1ea1i di\u1ec7n \u0111\u01b0\u1ee3c \u1ee7y quy\u1ec1n c\u1ee7a Nh\u00e0 Qu\u1ea3ng C\u00e1o nh\u1eb1m m\u1ee5c \u0111\u00edch cung c\u1ea5p T\u00ednh N\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb, g\u1eedi th\u00f4ng tin ti\u1ebfp th\u1ecb (bao g\u1ed3m c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i v\u00e0 b\u1ea3n tin t\u1eeb GrabAds), thu th\u1eadp th\u00f4ng tin tr\u1ef1c ti\u1ebfp ho\u1eb7c th\u1ef1c hi\u1ec7n b\u1ea5t k\u1ef3 m\u1ee5c \u0111\u00edch h\u1ee3p l\u00fd n\u00e0o kh\u00e1c \u0111\u01b0\u1ee3c n\u00eau trong Th\u00f4ng B\u00e1o B\u1ea3o M\u1eadt c\u1ee7a Grab (\u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 t\u1ea1i https:\/\/www.grab.com\/vn\/terms-policies\/privacy-notice\/ v\u00e0 \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt t\u00f9y t\u1eebng th\u1eddi \u0111i\u1ec3m).<\/p>
1.3.8\u00a0 Grab v\u00e0 Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u1ed3ng \u00fd, cho d\u00f9 l\u00e0 tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp, kh\u00f4ng \u0111\u1ec1 ngh\u1ecb ho\u1eb7c cung c\u1ea5p b\u1ea5t k\u1ef3 kho\u1ea3n ti\u1ec1n, qu\u00e0 t\u1eb7ng ho\u1eb7c v\u1eadt c\u00f3 gi\u00e1 tr\u1ecb kh\u00f4ng ph\u00f9 h\u1ee3p ho\u1eb7c c\u00f3 t\u00ednh ch\u1ea5t tham nh\u0169ng cho b\u1ea5t k\u1ef3 ng\u01b0\u1eddi n\u00e0o; v\u00e0 lu\u00f4n tu\u00e2n th\u1ee7 ph\u00e1p lu\u1eadt v\u1ec1 ch\u1ed1ng tham nh\u0169ng\/ch\u1ed1ng h\u1ed1i l\u1ed9 v\u00e0 ch\u1ed1ng r\u1eeda ti\u1ec1n c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c ph\u00e1p lu\u1eadt c\u00f3 li\u00ean quan.<\/p>
1.3.9. Nh\u00e0 Qu\u1ea3ng C\u00e1o cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng:<\/p>
(a) Vi\u1ec7c th\u1ef1c hi\u1ec7n v\u00e0\/ho\u1eb7c tu\u00e2n th\u1ee7 c\u00e1c ngh\u0129a v\u1ee5 c\u1ee7a Nh\u00e0 Qu\u1ea3ng C\u00e1o theo \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb n\u00e0y kh\u00f4ng vi ph\u1ea1m ho\u1eb7c khi\u1ebfn cho Grab vi ph\u1ea1m (i) b\u1ea5t k\u1ef3 lu\u1eadt hi\u1ec7n h\u00e0nh n\u00e0o t\u1ea1i qu\u1ed1c gia c\u00f3 li\u00ean quan v\u00e0 (iii) b\u1ea5t k\u1ef3 quy\u1ec1n n\u00e0o c\u1ee7a b\u00ean th\u1ee9 ba.<\/p>
(b) Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u00e0 tu\u00e2n th\u1ee7 t\u1ea5t c\u1ea3 c\u00e1c gi\u1ea5y ph\u00e9p, ph\u00ea duy\u1ec7t, th\u00f4ng b\u00e1o b\u1eaft bu\u1ed9c ho\u1eb7c b\u1ea5t k\u1ef3 v\u0103n b\u1ea3n quy ph\u1ea1m ph\u00e1p lu\u1eadt n\u00e0o kh\u00e1c theo lu\u1eadt hi\u1ec7n h\u00e0nh \u1edf c\u00e1c qu\u1ed1c gia c\u00f3 li\u00ean quan.<\/p>
(c) Nh\u00e0 Qu\u1ea3ng C\u00e1o tu\u00e2n th\u1ee7 t\u1ea5t c\u1ea3 c\u00e1c lu\u1eadt v\u00e0 quy \u0111\u1ecbnh hi\u1ec7n h\u00e0nh, bao g\u1ed3m c\u00e1c lu\u1eadt v\u1ec1 thu\u1ebf \u1edf c\u00e1c qu\u1ed1c gia c\u00f3 li\u00ean quan.<\/p>
2. Gi\u00e1 c\u1ea3<\/strong><\/p>
2.1. Nh\u00e0 Qu\u1ea3ng C\u00e1o th\u1eeba nh\u1eadn v\u00e0 \u0111\u1ed3ng \u00fd r\u1eb1ng bi\u1ec3u gi\u00e1 c\u1ee7a T\u00ednh N\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb s\u1ebd \u0111\u01b0\u1ee3c c\u0103n c\u1ee9 theo c\u00e1c m\u1ee9c gi\u00e1 \u0111\u00e3 x\u00e1c \u0111\u1ecbnh t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u1ea5u th\u1ea7u v\u00e0 Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u1ed3ng \u00fd r\u1eb1ng m\u1ee9c gi\u00e1 ch\u00ednh th\u1ee9c s\u1ebd d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 \u0111\u1ea5u th\u1ea7u v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 th\u1ecb tr\u01b0\u1eddng t\u1ea1i th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i.<\/p>
3. M\u00f4 T\u1ea3 v\u1ec1 N\u1ed9i Dung Qu\u1ea3ng C\u00e1o, Th\u00f4ng \u0110i\u1ec7p Qu\u1ea3ng C\u00e1o v\u00e0 S\u1eed D\u1ee5ng T\u1eeb Kh\u00f3a<\/strong><\/p>
3.1 (i) M\u00f4 t\u1ea3 v\u1ec1 n\u1ed9i dung qu\u1ea3ng c\u00e1o v\u00e0 th\u00f4ng \u0111i\u1ec7p qu\u1ea3ng c\u00e1o tr\u00ean N\u1ed9i Dung Qu\u1ea3ng C\u00e1o, c\u0169ng nh\u01b0 (ii) vi\u1ec7c s\u1eed d\u1ee5ng t\u1eeb kh\u00f3a trong t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb ph\u1ea3i tu\u00e2n th\u1ee7 c\u00e1c \u0111i\u1ec1u kho\u1ea3n GrabAds \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u Kho\u1ea3n D\u1ecbch V\u1ee5 v\u00e0 H\u01b0\u1edbng d\u1eabn v\u1ec1 n\u1ed9i dung kh\u00f4ng ph\u00f9 h\u1ee3p v\u00e0 nh\u1ea1y c\u1ea3m tr\u00ean: GrabAds, GrabFood v\u00e0 GrabMart (\u201cH\u01b0\u1edbng D\u1eabn\u201d).<\/p>
4. T\u00ednh N\u0103ng T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng Ng\u01b0\u1eddi D\u00f9ng<\/strong><\/p>
4.1. T\u00ednh n\u0103ng n\u00e0y cho ph\u00e9p Nh\u00e0 Qu\u1ea3ng C\u00e1o c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh ph\u00e2n kh\u00fac \u0111\u1ed1i t\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng nh\u1eadn qu\u1ea3ng c\u00e1o d\u1ef1a tr\u00ean d\u1eef li\u1ec7u ng\u01b0\u1eddi d\u00f9ng c\u1ee7a Nh\u00e0 Qu\u1ea3ng C\u00e1o, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111\u1ecba ch\u1ec9 email v\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i (\u201cT\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng\u201d). T\u00ednh n\u0103ng T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng cho ph\u00e9p Nh\u00e0 Qu\u1ea3ng C\u00e1o g\u1eedi d\u1eef li\u1ec7u chi ti\u1ebft \u0111\u1ebfn Grab (\u201cD\u1eef Li\u1ec7u \u0110\u1ecbnh Danh\u201d) th\u00f4ng qua c\u00e1c ph\u01b0\u01a1ng th\u1ee9c b\u1ea3o m\u1eadt \u0111\u1ec3 t\u1ea1o ph\u00e2n kh\u00fac \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau d\u1ef1a tr\u00ean s\u1ef1 tr\u00f9ng kh\u1edbp c\u1ee7a D\u1eef Li\u1ec7u \u0110\u1ecbnh Danh v\u1edbi ng\u01b0\u1eddi d\u00f9ng tr\u00ean N\u1ec1n T\u1ea3ng (m\u1ed7i ng\u01b0\u1eddi d\u00f9ng g\u1ecdi l\u00e0 \u201cCh\u1ee7 Th\u1ec3 D\u1eef Li\u1ec7u\u201d, v\u00e0 ph\u00e2n kh\u00fac \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau g\u1ecdi l\u00e0 \u201cPh\u00e2n Kh\u00fac \u0110\u1ed1i T\u01b0\u1ee3ng\u201d).<\/p>
4.2. Nh\u00e0 Qu\u1ea3ng C\u00e1o th\u1eeba nh\u1eadn v\u00e0 \u0111\u1ed3ng \u00fd r\u1eb1ng Grab c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng \u0111\u1ec3 cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 qu\u1ea3ng c\u00e1o cho Nh\u00e0 Qu\u1ea3ng C\u00e1o, bao g\u1ed3m c\u00e1c qu\u1ea3ng c\u00e1o m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u00ean N\u1ec1n T\u1ea3ng c\u1ee7a Grab. \u0110\u1ed3ng th\u1eddi, Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u1ed3ng \u00fd r\u1eb1ng b\u1eb1ng vi\u1ec7c \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng t\u00ednh n\u0103ng T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng, Nh\u00e0 Qu\u1ea3ng C\u00e1o y\u00eau c\u1ea7u Grab s\u1eed d\u1ee5ng D\u1eef Li\u1ec7u \u0110\u1ecbnh Danh \u0111\u1ec3 t\u1ea1o c\u00e1c Ph\u00e2n Kh\u00fac \u0110\u1ed1i T\u01b0\u1ee3ng.<\/p>
4.3. Grab c\u00f3 th\u1ec3 s\u1eeda \u0111\u1ed5i, t\u1ea1m ng\u1eebng, ch\u1ea5m d\u1ee9t quy\u1ec1n truy c\u1eadp ho\u1eb7c ng\u1eebng cung c\u1ea5p t\u00ednh n\u0103ng T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng v\u00e0o b\u1ea5t k\u1ef3 l\u00fac n\u00e0o.<\/p>
4.4. Grab \u0111\u1ea3m b\u1ea3o t\u00ednh b\u1ea3o m\u1eadt v\u00e0 an to\u00e0n c\u1ee7a D\u1eef Li\u1ec7u \u0110\u1ecbnh Danh th\u00f4ng qua vi\u1ec7c duy tr\u00ec c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 nh\u1eb1m (a) b\u1ea3o v\u1ec7 t\u00ednh b\u1ea3o m\u1eadt v\u00e0 to\u00e0n v\u1eb9n c\u1ee7a D\u1eef Li\u1ec7u \u0110\u1ecbnh Danh n\u1eb1m trong h\u1ec7 th\u1ed1ng c\u1ee7a Grab; v\u00e0 (b) tr\u00e1nh kh\u1ecfi vi\u1ec7c truy c\u1eadp, s\u1eed d\u1ee5ng, thay \u0111\u1ed5i ho\u1eb7c ti\u1ebft l\u1ed9 b\u1ea5t h\u1ee3p ph\u00e1p ho\u1eb7c s\u01a1 su\u1ea5t \u0111\u1ed1i v\u1edbi D\u1eef Li\u1ec7u \u0110\u1ecbnh Danh trong h\u1ec7 th\u1ed1ng c\u1ee7a Grab.<\/p>
4.5. Khi s\u1eed d\u1ee5ng t\u00ednh n\u0103ng T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng, Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u1ed3ng \u00fd v\u1edbi nh\u1eefng n\u1ed9i dung sau:<\/p>
(a) Theo quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb ho\u1eb7c khi Grab \u0111\u01b0\u1ee3c \u0111\u1ed3ng \u00fd tr\u01b0\u1edbc b\u1eb1ng v\u0103n b\u1ea3n, Nh\u00e0 Qu\u1ea3ng C\u00e1o c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng ch\u1ec9 cho m\u1ee5c \u0111\u00edch duy nh\u1ea5t l\u00e0 s\u1eed d\u1ee5ng n\u1ed9i b\u1ed9 \u0111\u1ec3 qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng qu\u1ea3ng c\u00e1o tr\u00ean N\u1ec1n T\u1ea3ng. \u0110\u1ed3ng th\u1eddi, Nh\u00e0 Qu\u1ea3ng C\u00e1o cam k\u1ebft r\u1eb1ng (i) kh\u00f4ng c\u00f4ng b\u1ed1 d\u1eef li\u1ec7u \u0111\u00f3; (ii) kh\u00f4ng s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u00f3 \u0111\u1ec3 t\u1ea1o h\u1ed3 s\u01a1 c\u1ee7a b\u1ea5t k\u1ef3 ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u n\u00e0o, kh\u00f4ng x\u00e1c \u0111\u1ecbnh l\u1ea1i ho\u1eb7c thi\u1ebft k\u1ebf ng\u01b0\u1ee3c d\u1eef li\u1ec7u T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng, kh\u00f4ng thu th\u1eadp th\u00f4ng tin c\u00e1 nh\u00e2n ho\u1eb7c h\u1ee3p nh\u1ea5t th\u00f4ng tin c\u00e1 nh\u00e2n v\u1edbi b\u1ea5t k\u1ef3 D\u1eef Li\u1ec7u Phi C\u00e1 Nh\u00e2n n\u00e0o do Grab cung c\u1ea5p; (iii) kh\u00f4ng s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u00f3 \u0111\u1ec3 thu h\u00fat l\u1ea1i b\u1ea5t k\u1ef3 ch\u1ee7 th\u1ec3 d\u1eef li\u1ec7u b\u1eb1ng b\u1ea5t k\u1ef3 ph\u01b0\u01a1ng th\u1ee9c n\u00e0o; ho\u1eb7c (iv) kh\u00f4ng b\u00e1n, cho thu\u00ea, chuy\u1ec3n nh\u01b0\u1ee3ng ho\u1eb7c c\u1ea5p quy\u1ec1n truy c\u1eadp d\u1eef li\u1ec7u \u0111\u00f3 cho b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o. Tuy nhi\u00ean, trong tr\u01b0\u1eddng h\u1ee3p Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u00e3 k\u00fd m\u1ed9t th\u1ecfa thu\u1eadn \u0111\u1ed9c l\u1eadp v\u1edbi b\u00ean th\u1ee9 ba \u0111\u1ec3 c\u1ea5p ph\u00e9p th\u00f4ng tin ti\u1ebfp th\u1ecb, Nh\u00e0 Qu\u1ea3ng C\u00e1o ch\u1ec9 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ngh\u0129a v\u1ee5 \u0111\u1ed9c l\u1eadp c\u1ee7a m\u00ecnh v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c y\u00eau c\u1ea7u c\u1ee7a \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb v\u00e0 ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh.<\/p>
(b) Nh\u00e0 Qu\u1ea3ng C\u00e1o s\u1ebd b\u1ea3o v\u1ec7 to\u00e0n b\u1ed9 d\u1eef li\u1ec7u v\u00e0 th\u00f4ng tin do Grab cung c\u1ea5p theo \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb kh\u00f4ng b\u1ecb truy c\u1eadp tr\u00e1i ph\u00e9p, t\u1ed5n th\u1ea5t v\u00e0 s\u1eed d\u1ee5ng sai m\u1ee5c \u0111\u00edch, c\u0169ng nh\u01b0 m\u00e3 h\u00f3a th\u00f4ng tin l\u01b0u tr\u1eef t\u1ea1i m\u00e1y ch\u1ee7 v\u00e0 \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o m\u1eadt trong vi\u1ec7c t\u1ed5 ch\u1ee9c, k\u1ef9 thu\u1eadt, qu\u1ea3n l\u00fd d\u1eef li\u1ec7u. Nh\u00e0 Qu\u1ea3ng C\u00e1o ph\u1ea3i ngay l\u1eadp t\u1ee9c th\u00f4ng b\u00e1o cho Grab v\u1ec1 b\u1ea5t k\u1ef3 s\u1ef1 c\u1ed1 truy c\u1eadp ho\u1eb7c thu th\u1eadp d\u1eef li\u1ec7u T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng tr\u00e1i ph\u00e9p do b\u1ea5t k\u1ef3 c\u00e1 nh\u00e2n ho\u1eb7c t\u1ed5 ch\u1ee9c n\u00e0o th\u1ef1c hi\u1ec7n th\u00f4ng qua Nh\u00e0 Qu\u1ea3ng C\u00e1o m\u00e0 Nh\u00e0 Qu\u1ea3ng C\u00e1o c\u00f3 th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1eb1ng chi ph\u00ed c\u1ee7a m\u00ecnh, Nh\u00e0 Qu\u1ea3ng C\u00e1o ph\u1ea3i h\u1ee3p t\u00e1c m\u1ed9t c\u00e1ch thi\u1ec7n ch\u00ed khi c\u00f3 b\u1ea5t k\u1ef3 cu\u1ed9c \u0111i\u1ec1u tra n\u00e0o li\u00ean quan \u0111\u1ebfn v\u1ee5 vi\u1ec7c vi ph\u1ea1m b\u1ea3o m\u1eadt d\u1eef li\u1ec7u tr\u00ean;<\/p>
(c) Trong tr\u01b0\u1eddng h\u1ee3p Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u00f3ng vai tr\u00f2 l\u00e0 \u0111\u1ea1i l\u00fd \u0111\u1ea1i di\u1ec7n cho Kh\u00e1ch H\u00e0ng, Nh\u00e0 Qu\u1ea3ng C\u00e1o cam k\u1ebft v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng v\u1edbi t\u01b0 c\u00e1ch l\u00e0 \u0111\u1ea1i l\u00fd cho Kh\u00e1ch H\u00e0ng, Nh\u00e0 Qu\u1ea3ng C\u00e1o c\u00f3 quy\u1ec1n cung c\u1ea5p v\u00e0 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u thay m\u1eb7t cho Kh\u00e1ch H\u00e0ng v\u00e0 r\u00e0ng bu\u1ed9c Kh\u00e1ch H\u00e0ng tu\u00e2n th\u1ee7 c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh trong \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb.<\/p>
4.6. Nh\u00e0 Qu\u1ea3ng C\u00e1o tuy\u00ean b\u1ed1, b\u1ea3o \u0111\u1ea3m v\u00e0 cam k\u1ebft v\u1edbi Grab r\u1eb1ng:<\/p>
(a) Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u01b0\u1ee3c th\u00e0nh l\u1eadp h\u1ee3p ph\u00e1p, ho\u1ea1t \u0111\u1ed9ng h\u1ee3p l\u1ec7 v\u00e0 c\u00f3 uy t\u00edn theo lu\u1eadt ph\u00e1p c\u1ee7a qu\u1ed1c gia n\u01a1i th\u00e0nh l\u1eadp v\u00e0 c\u00f3 \u0111\u1ea7y \u0111\u1ee7 n\u0103ng l\u1ef1c, quy\u1ec1n h\u1ea1n v\u00e0 th\u1ea9m quy\u1ec1n \u0111\u1ec3 k\u00fd k\u1ebft v\u00e0 th\u1ef1c hi\u1ec7n ngh\u0129a v\u1ee5 c\u1ee7a m\u00ecnh theo \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb n\u00e0y v\u00e0 \u0111i\u1ec1u kho\u1ea3n n\u00e0y kh\u00f4ng m\u00e2u thu\u1eabn v\u1edbi b\u1ea5t k\u1ef3 h\u1ee3p \u0111\u1ed3ng n\u00e0o kh\u00e1c m\u00e0 Nh\u00e0 Qu\u1ea3ng C\u00e1o l\u00e0 m\u1ed9t b\u00ean tham gia ho\u1eb7c b\u1ecb r\u00e0ng bu\u1ed9c;<\/p>
(b) Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u00e3 c\u00f3 \u0111\u01b0\u1ee3c v\u00e0 s\u1ebd duy tr\u00ec m\u1ecdi quy\u1ec1n, gi\u1ea5y ph\u00e9p v\u00e0 s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ea7n thi\u1ebft t\u1eeb Ch\u1ee7 Th\u1ec3 D\u1eef Li\u1ec7u v\u00e0 c\u00f3 c\u01a1 s\u1edf h\u1ee3p ph\u00e1p \u0111\u1ec3 cung c\u1ea5p v\u00e0 s\u1eed d\u1ee5ng D\u1eef Li\u1ec7u \u0110\u1ecbnh Danh ph\u00f9 h\u1ee3p v\u1edbi t\u1ea5t c\u1ea3 lu\u1eadt ph\u00e1p, quy \u0111\u1ecbnh v\u00e0 h\u01b0\u1edbng d\u1eabn hi\u1ec7n h\u00e0nh;<\/p>
(c) D\u1eef Li\u1ec7u \u0110\u1ecbnh Danh m\u00e0 Nh\u00e0 Qu\u1ea3ng C\u00e1o cung c\u1ea5p cho Grab kh\u00f4ng \u0111\u01b0\u1ee3c li\u00ean quan \u0111\u1ebfn d\u1eef li\u1ec7u c\u1ee7a b\u1ea5t k\u1ef3 c\u00e1 nh\u00e2n n\u00e0o \u0111\u00e3 \u0111\u0103ng k\u00fd\/l\u1ef1a ch\u1ecdn kh\u00f4ng nh\u1eadn th\u00f4ng tin qu\u1ea3ng c\u00e1o m\u00e0 Nh\u00e0 Qu\u1ea3ng C\u00e1o c\u00f3 \u0111\u01b0\u1ee3c, d\u00f9 tr\u1ef1c ti\u1ebfp hay gi\u00e1n ti\u1ebfp, Nh\u00e0 Qu\u1ea3ng C\u00e1o cam k\u1ebft b\u1ea3o m\u1eadt ho\u1eb7c kh\u00f4ng \u0111\u01b0\u1ee3c g\u1eedi qu\u1ea3ng c\u00e1o ho\u1eb7c s\u1eed d\u1ee5ng d\u1eef li\u1ec7u c\u1ee7a c\u00e1 nh\u00e2n \u0111\u00f3 cho ho\u1ea1t \u0111\u1ed9ng qu\u1ea3ng c\u00e1o. Trong tr\u01b0\u1eddng h\u1ee3p Ch\u1ee7 Th\u1ec3 D\u1eef Li\u1ec7u \u0111\u00e3 l\u1ef1a ch\u1ecdn kh\u00f4ng tham gia\/kh\u00f4ng nh\u1eadn qu\u1ea3ng c\u00e1o sau khi Nh\u00e0 Qu\u1ea3ng C\u00e1o s\u1eed d\u1ee5ng d\u1eef li\u1ec7u li\u00ean quan \u0111\u1ebfn c\u00e1 nh\u00e2n \u0111\u00f3 \u0111\u1ec3 t\u1ea1o T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng, Nh\u00e0 Qu\u1ea3ng C\u00e1o ph\u1ea3i x\u00f3a Ch\u1ee7 Th\u1ec3 D\u1eef Li\u1ec7u \u0111\u00f3 ra kh\u1ecfi danh s\u00e1ch T\u00f9y Ch\u1ec9nh \u0110\u1ed1i T\u01b0\u1ee3ng;<\/p>
(d) Nh\u00e0 Qu\u1ea3ng C\u00e1o ph\u1ea3i th\u00f4ng b\u00e1o \u0111\u1ebfn t\u1eebng Ch\u1ee7 Th\u1ec3 D\u1eef Li\u1ec7u, \u0111\u1ea1i l\u00fd c\u1ee7a Nh\u00e0 Qu\u1ea3ng C\u00e1o ho\u1eb7c Kh\u00e1ch H\u00e0ng v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng D\u1eef Li\u1ec7u \u0110\u1ecbnh Danh c\u1ee7a Ch\u1ee7 Th\u1ec3 D\u1eef Li\u1ec7u (k\u1ec3 c\u1ea3 th\u00f4ng qua b\u1ea5t k\u1ef3 ch\u00ednh s\u00e1ch b\u1ea3o m\u1eadt n\u00e0o) ph\u00f9 h\u1ee3p v\u1edbi lu\u1eadt ph\u00e1p hi\u1ec7n h\u00e0nh v\u1ec1 vi\u1ec7c th\u00f4ng tin c\u1ee7a Ch\u1ee7 Th\u1ec3 D\u1eef Li\u1ec7u m\u00e0 Nh\u00e0 Qu\u1ea3ng C\u00e1o, \u0111\u1ea1i l\u00fd c\u1ee7a Nh\u00e0 Qu\u1ea3ng C\u00e1o ho\u1eb7c Kh\u00e1ch H\u00e0ng thu th\u1eadp c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia s\u1ebb v\u00e0 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi b\u00ean th\u1ee9 ba cho c\u00e1c m\u1ee5c \u0111\u00edch \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh c\u1ee5 th\u1ec3 trong \u0110i\u1ec1u Kho\u1ea3n D\u1ecbch V\u1ee5 QLCDTT, c\u1ee5 th\u1ec3 l\u00e0 cho ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb, qu\u1ea3ng c\u00e1o v\u00e0 c\u00e1c m\u1ee5c ti\u00eau qu\u1ea3ng c\u00e1o kh\u00e1c;<\/p>
(e) Trong tr\u01b0\u1eddng h\u1ee3p Nh\u00e0 Qu\u1ea3ng C\u00e1o l\u00e0 \u0111\u1ea1i l\u00fd v\u00e0 thay m\u1eb7t cho Kh\u00e1ch H\u00e0ng cung c\u1ea5p D\u1eef Li\u1ec7u \u0110\u1ecbnh Danh, Nh\u00e0 Qu\u1ea3ng C\u00e1o tuy\u00ean b\u1ed1 v\u00e0 cam k\u1ebft r\u1eb1ng Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u00e3 \u0111\u01b0\u1ee3c Kh\u00e1ch H\u00e0ng \u1ee7y quy\u1ec1n \u0111\u1ec3 cung c\u1ea5p v\u00e0 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u00f3 thay m\u1eb7t cho Kh\u00e1ch H\u00e0ng v\u00e0 s\u1ebd r\u00e0ng bu\u1ed9c Kh\u00e1ch H\u00e0ng tu\u00e2n th\u1ee7 c\u00e1c n\u1ed9i dung \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh trong \u0110i\u1ec1u Kho\u1ea3n D\u1ecbch V\u1ee5 QLCDTT.<\/p>
5. D\u1ecbch V\u1ee5 Ti\u1ebfp Th\u1ecb C\u1ee7a Grab<\/strong><\/p>
5.1. Trong tr\u01b0\u1eddng h\u1ee3p Nh\u00e0 Qu\u1ea3ng C\u00e1o l\u1ef1a ch\u1ecdn tham gia d\u1ecbch v\u1ee5 ti\u1ebfp th\u1ecb c\u1ee7a Grab, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u201cchi\u1ebfn d\u1ecbch ti\u00eau \u0111i\u1ec3m\u201d c\u00f3 s\u1eb5n tr\u00ean n\u1ec1n t\u1ea3ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb, Nh\u00e0 Qu\u1ea3ng C\u00e1o ph\u1ea3i tu\u00e2n th\u1ee7 c\u00e1c \u0111i\u1ec1u kho\u1ea3n \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh t\u1ea1i \u0110i\u1ec1u Kho\u1ea3n D\u1ecbch V\u1ee5.<\/a><\/p>
6. Ch\u00ednh S\u00e1ch v\u00e0 Ngh\u0129a V\u1ee5<\/strong><\/p>
6.1. C\u00e1c Ch\u00ednh S\u00e1ch Grab, bao g\u1ed3m b\u1ea5t k\u1ef3 \u0111i\u1ec1u kho\u1ea3n b\u1ed5 sung \u0111\u01b0\u1ee3c th\u1ed1ng nh\u1ea5t gi\u1eefa Nh\u00e0 Qu\u1ea3ng C\u00e1o v\u00e0 Grab, c\u00f9ng v\u1edbi \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb s\u1ebd \u0111i\u1ec1u ch\u1ec9nh vi\u1ec7c Nh\u00e0 Qu\u1ea3ng C\u00e1o s\u1eed d\u1ee5ng b\u1ea5t k\u1ef3 trang web, s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 n\u00e0o c\u1ee7a Grab.<\/p>
6.2. Nh\u00e0 Qu\u1ea3ng C\u00e1o s\u1ebd kh\u00f4ng th\u1ef1c hi\u1ec7n ho\u1eb7c \u1ee7y quy\u1ec1n cho b\u1ea5t k\u1ef3 b\u00ean th\u1ee9 ba n\u00e0o th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng sau (i) t\u1ea1o s\u1ed1 l\u1ea7n hi\u1ec3n th\u1ecb qu\u1ea3ng c\u00e1o (theo \u0111\u1ecbnh ngh\u0129a \u1edf Ph\u1ee5 L\u1ee5c A), c\u00e1c truy v\u1ea5n, thao t\u00e1c nh\u1ea5p chu\u1ed9t, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i ho\u1eb7c c\u00e1c h\u00e0nh \u0111\u1ed9ng kh\u00e1c c\u1ee7a ng\u01b0\u1eddi d\u00f9ng m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng, gian l\u1eadn ho\u1eb7c kh\u00f4ng h\u1ee3p l\u1ec7; (ii) che gi\u1ea5u t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i c\u1ee7a t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb khi \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u cung c\u1ea5p; (iii) s\u1eed d\u1ee5ng b\u1ea5t k\u1ef3 ph\u01b0\u01a1ng ti\u1ec7n ho\u1eb7c h\u00ecnh th\u1ee9c t\u1ef1 \u0111\u1ed9ng n\u00e0o \u0111\u1ec3 thu th\u1eadp ho\u1eb7c tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u nh\u1eb1m m\u1ee5c \u0111\u00edch truy c\u1eadp, truy v\u1ea5n ho\u1eb7c thu th\u1eadp th\u00f4ng tin li\u00ean quan \u0111\u1ebfn t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb, tr\u1eeb khi \u0111\u01b0\u1ee3c Grab cho ph\u00e9p r\u00f5 r\u00e0ng; (iv) c\u1ed1 \u00fd can thi\u1ec7p v\u00e0o ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb; ho\u1eb7c (v) cung c\u1ea5p N\u1ed9i Dung Qu\u1ea3ng C\u00e1o c\u00f3 ch\u1ee9a ho\u1eb7c k\u1ebft n\u1ed1i v\u1edbi ph\u1ea7n m\u1ec1m \u0111\u1ed9c h\u1ea1i, ph\u1ea7n m\u1ec1m gi\u00e1n \u0111i\u1ec7p, ph\u1ea7n m\u1ec1m kh\u00f4ng mong mu\u1ed1n ho\u1eb7c b\u1ea5t k\u1ef3 m\u00e3 \u0111\u1ed9c n\u00e0o kh\u00e1c, c\u1ed1 \u00fd vi ph\u1ea1m ho\u1eb7c ph\u00e1 v\u1ee1 c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o m\u1eadt c\u1ee7a t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb. Nh\u00e0 Qu\u1ea3ng C\u00e1o s\u1ebd ch\u1ec9 trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp ho\u1eb7c h\u1ecfi th\u00f4ng tin li\u00ean quan \u0111\u1ebfn t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb ho\u1eb7c N\u1ec1n T\u1ea3ng Qu\u1ea3ng C\u00e1o v\u1edbi Grab theo \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb.<\/p>
6.3. Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u1ed3ng \u00fd r\u1eb1ng Grab c\u00f3 quy\u1ec1n, nh\u01b0ng kh\u00f4ng c\u00f3 ngh\u0129a v\u1ee5, gi\u00e1m s\u00e1t N\u1ed9i Dung Qu\u1ea3ng C\u00e1o. Grab c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i ho\u1eb7c x\u00f3a N\u1ed9i Dung Qu\u1ea3ng C\u00e1o (i) n\u1ebfu c\u00f3 c\u01a1 s\u1edf nghi ng\u1edd ho\u1eb7c bi\u1ebft \u0111\u01b0\u1ee3c N\u1ed9i Dung Qu\u1ea3ng C\u00e1o \u0111\u00f3 vi ph\u1ea1m (a) b\u1ea5t k\u1ef3 ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh n\u00e0o, (b) b\u1ea5t k\u1ef3 quy \u0111\u1ecbnh ho\u1eb7c quy\u1ec1n c\u1ee7a b\u00ean th\u1ee9 ba n\u00e0o, ho\u1eb7c (c) C\u00e1c Ch\u00ednh S\u00e1ch Grab, ho\u1eb7c (ii) trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c theo to\u00e0n quy\u1ec1n quy\u1ebft \u0111\u1ecbnh c\u1ee7a Grab. B\u00ean c\u1ea1nh \u0111\u00f3, Grab c\u00f3 th\u1ec3 (i) t\u1ea1m ng\u1eebng ho\u1eb7c ch\u1ea5m d\u1ee9t t\u01b0 c\u00e1ch tham gia c\u1ee7a Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u1ed1i v\u1edbi t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb n\u1ebfu Grab cho r\u1eb1ng Nh\u00e0 Qu\u1ea3ng C\u00e1o c\u00f3 h\u00e0nh vi vi ph\u1ea1m c\u00e1c \u0110i\u1ec1u Kho\u1ea3n D\u1ecbch V\u1ee5 QLCDTT ho\u1eb7c b\u1ea5t k\u1ef3 Ch\u00ednh S\u00e1ch Grab v\u00e0 (ii) s\u1eeda \u0111\u1ed5i ho\u1eb7c h\u1ee7y b\u1ecf t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb t\u1ea1i b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o.<\/p>
7. Thanh to\u00e1n<\/strong><\/p>
7.1. Quy \u0111\u1ecbnh chung. Nh\u00e0 Qu\u1ea3ng C\u00e1o c\u00f3 ngh\u0129a v\u1ee5 thanh to\u00e1n to\u00e0n b\u1ed9 chi ph\u00ed ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn t\u00ednh n\u0103ng Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb theo c\u00e1c ch\u1ec9 s\u1ed1 t\u00ednh ph\u00ed \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng (v\u00ed d\u1ee5 nh\u01b0 s\u1ed1 l\u01b0\u1ee3t hi\u1ec3n th\u1ecb, s\u1ed1 l\u01b0\u1ee3t t\u01b0\u01a1ng t\u00e1c, s\u1ed1 l\u01b0\u1ee3t nh\u1ea5p chu\u1ed9t ho\u1eb7c c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng kh\u00e1c) (\u201cChi Ph\u00ed\u201d). M\u1ee9c ph\u00ed n\u00e0y ho\u00e0n to\u00e0n d\u1ef1a tr\u00ean c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng c\u1ee7a Grab (c\u00f3 th\u1ec3 bao g\u1ed3m s\u1ed1 l\u1ea7n hi\u1ec3n th\u1ecb video qu\u1ea3ng c\u00e1o \u0111\u01b0\u1ee3c ph\u00e2n ph\u1ed1i, s\u1ed1 l\u1ea7n hi\u1ec3n th\u1ecb video qu\u1ea3ng c\u00e1o \u0111\u01b0\u1ee3c ng\u01b0\u1eddi xem nh\u00ecn th\u1ea5y, v.v.. (tham kh\u1ea3o \u0111\u1ecbnh ngh\u0129a \u1edf Ph\u1ee5 L\u1ee5c A)) v\u00e0 \u0111\u00e3 bao g\u1ed3m c\u00e1c lo\u1ea1i thu\u1ebf. Nh\u00e0 Qu\u1ea3ng C\u00e1o ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c lo\u1ea1i thu\u1ebf v\u00e0 c\u00e1c kho\u1ea3n ph\u00ed \u00e1p d\u1ee5ng theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. Trong ph\u1ea1m vi t\u1ed1i \u0111a \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt cho ph\u00e9p, Nh\u00e0 Qu\u1ea3ng C\u00e1o cam k\u1ebft kh\u00f4ng khi\u1ebfu n\u1ea1i \u0111\u1ed1i v\u1edbi c\u00e1c Chi Ph\u00ed kh\u00f4ng c\u00f3 tranh ch\u1ea5p b\u1eb1ng v\u0103n b\u1ea3n sau 30 ng\u00e0y, k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c h\u00f3a \u0111\u01a1n, Chi Ph\u00ed \u0111\u01b0\u1ee3c tr\u1eeb v\u00e0o th\u1ebb t\u00edn d\u1ee5ng ho\u1eb7c v\u00ed (t\u00f9y theo t\u1eebng tr\u01b0\u1eddng h\u1ee3p). Grab c\u00f3 th\u1ec3 gia h\u1ea1n, s\u1eeda \u0111\u1ed5i ho\u1eb7c thu h\u1ed3i kho\u1ea3n t\u00edn d\u1ee5ng ho\u1eb7c xu\u1ea5t h\u00f3a \u0111\u01a1n thanh to\u00e1n cho Nh\u00e0 Qu\u1ea3ng C\u00e1o v\u00e0o b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o theo quy\u1ebft \u0111\u1ecbnh ri\u00eang c\u1ee7a Grab.<\/p>
7.2. Thanh to\u00e1n. B\u1eb1ng vi\u1ec7c ch\u1ea5p thu\u1eadn \u0110i\u1ec1u Kho\u1ea3n Qu\u1ea3n L\u00fd Ti\u1ebfp Th\u1ecb, Nh\u00e0 Qu\u1ea3ng C\u00e1o \u0111\u1ed3ng \u00fd thanh to\u00e1n tr\u1ef1c ti\u1ebfp c\u00e1c chi ph\u00ed qu\u1ea3ng c\u00e1o ph\u00e1t sinh tr\u00ean n\u1ec1n t\u1ea3ng theo c\u00e1c quy \u0111\u1ecbnh sau:<\/p>
(a) Tr\u01b0\u1eddng h\u1ee3p Nh\u00e0 Qu\u1ea3ng C\u00e1o l\u00e0 \u0111\u1ed1i t\u00e1c Th\u01b0\u01a1ng Nh\u00e2n c\u1ee7a Grab:<\/p>