{"id":5953,"date":"2016-08-30T11:13:25","date_gmt":"2016-08-30T03:13:25","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?page_id=5953"},"modified":"2017-06-20T17:31:43","modified_gmt":"2017-06-20T09:31:43","slug":"chinh-sach-chong-quay-roi-cua-grab","status":"publish","type":"page","link":"https:\/\/www.grab.com\/vn\/chinh-sach-chong-quay-roi-cua-grab\/","title":{"rendered":"Ch\u00ednh s\u00e1ch Ch\u1ed1ng qu\u1ea5y r\u1ed1i c\u1ee7a Grab"},"content":{"rendered":"

<\/h3>\n

S\u1ef1 an to\u00e0n l\u00e0 ph\u01b0\u01a1ng ch\u00e2m ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Grab v\u00ec ch\u00fang t\u00f4i lu\u00f4n h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau mang l\u1ea1i ph\u01b0\u01a1ng th\u1ee9c di chuy\u1ec3n \u0111\u00e1ng tin c\u1eady h\u00e0ng \u0111\u1ea7u \u0110\u00f4ng Nam \u00c1 cho ng\u01b0\u1eddi d\u00f9ng.<\/p>\n

Kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng Grab b\u1edfi v\u00ec h\u1ecd tin r\u1eb1ng ch\u00fang t\u00f4i c\u00f3 th\u1ec3 \u0111em \u0111\u1ebfn m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n v\u1eadn chuy\u1ec3n ti\u1ec7n l\u1ee3i v\u00e0 an to\u00e0n. \u0110\u1ed1i t\u00e1c-t\u00e0i x\u1ebf l\u1ef1a ch\u1ecdn h\u1ee3p t\u00e1c c\u00f9ng Grab b\u1edfi v\u00ec h\u1ecd tin r\u1eb1ng ch\u00fang t\u00f4i lu\u00f4n \u0111\u1eb7t l\u1ee3i \u00edch c\u1ee7a h\u1ecd l\u00ean h\u00e0ng \u0111\u1ea7u. S\u1ef1 tin t\u01b0\u1edfng ch\u00ednh l\u00e0 c\u01a1 s\u1edf v\u1eefng ch\u1eafc nh\u1ea5t cho m\u1ed1i li\u00ean k\u1ebft gi\u1eefa Grab – kh\u00e1ch h\u00e0ng – c\u00e1c \u0111\u1ed1i t\u00e1c-t\u00e0i x\u1ebf, \u0111i\u1ec1u n\u00e0y \u0111\u00e3 gi\u00fap ch\u00fang t\u00f4i \u0111\u01b0a \u0110\u00f4ng Nam \u00c1 ti\u1ebfn b\u01b0\u1edbc v\u1ec1 ph\u00eda tr\u01b0\u1edbc.<\/p>\n

V\u00ec l\u1ebd \u0111\u00f3, ch\u00fang t\u00f4i mong \u0111\u1ee3i t\u1ea5t c\u1ea3 nh\u1eefng c\u00e1 nh\u00e2n tham gia s\u1eed d\u1ee5ng Grab \u0111\u1ec1u h\u00e0nh x\u1eed \u0111\u00fang m\u1ef1c v\u00e0 t\u00f4n tr\u1ecdng nh\u1eefng gi\u1edbi h\u1ea1n c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng. Ch\u00fang ta lu\u00f4n c\u1ea7n ph\u1ea3i \u0111\u1ed1i x\u1eed v\u1edbi ng\u01b0\u1eddi kh\u00e1c m\u1ed9t c\u00e1ch l\u1ecbch thi\u1ec7p v\u00e0 tr\u00e1nh ph\u1ea1m ph\u1ea3i nh\u1eefng h\u00e0nh vi thi\u1ebfu t\u00f4n tr\u1ecdng hay qu\u1ea5y r\u1ed1i.<\/p>\n

V\u1edbi ch\u00ednh s\u00e1ch KH\u00d4NG KHOAN NH\u01af\u1ee2NG c\u1ee7a Grab, m\u1ecdi h\u00e0nh vi qu\u1ea5y r\u1ed1i t\u00ecnh d\u1ee5c \u0111\u1ec1u kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p t\u1ed3n t\u1ea1i trong h\u1ec7 th\u1ed1ng. Xin l\u01b0u \u00fd r\u1eb1ng, h\u00e0nh vi qu\u1ea5y r\u1ed1i t\u00ecnh d\u1ee5c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea5u th\u00e0nh t\u1eeb nh\u1eefng \u0111i\u1ec1u nh\u1ecf nh\u1ea5t nh\u01b0 vi\u1ec7c b\u00ecnh ph\u1ea9m v\u1ec1 ngo\u1ea1i h\u00ecnh c\u1ee7a ng\u01b0\u1eddi kh\u00e1c cho \u0111\u1ebfn vi\u1ec7c ti\u1ebfp x\u00fac c\u01a1 th\u1ec3.<\/p>\n

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Nguy\u00ean nh\u00e2n c\u1ee7a nh\u1eefng h\u00e0nh \u0111\u1ed9ng qu\u1ea5y r\u1ed1i t\u00ecnh d\u1ee5c l\u00e0 t\u1eeb \u0111\u00e2u?<\/span><\/h3>\n

Qu\u1ea5y r\u1ed1i t\u00ecnh d\u1ee5c l\u00e0 h\u00e0nh vi vi ph\u1ea1m ph\u00e1p lu\u1eadt, c\u00f3 th\u1ec3 di\u1ec5n ra <\/span>d\u01b0\u1edbi b\u1ea5t c\u1ee9 h\u00ecnh th\u1ee9c n\u00e0o t\u1eeb vi\u1ec7c s\u1eed d\u1ee5ng t\u1eeb ng\u1eef c\u00f3 t\u00ednh ch\u1ea5t qu\u1ea5y r\u1ed1i cho \u0111\u1ebfn c\u00e1c h\u00e0nh \u0111\u1ed9ng qu\u1ea5y r\u1ed1i tr\u1ef1c ti\u1ebfp, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf nh\u1eefng h\u00e0nh vi sau<\/span>:<\/span><\/p>\n

(i) Nh\u1eefng c\u00e2u \u0111\u00f9a ho\u1eb7c l\u1eddi b\u00ecnh ph\u1ea9m mang t\u00ednh ch\u1ea5t g\u1ee3i d\u1ee5c<\/span><\/p>\n

(ii) Nh\u1eefng l\u1eddi t\u00e1n t\u1ec9nh ho\u1eb7c m\u1eddi g\u1ecdi \u1ea9n \u00fd<\/span><\/p>\n

(iii) <\/span>Y\u00eau c\u1ea7u ho\u1eb7c g\u1ee3i \u00fd quan h\u1ec7 t\u00ecnh d\u1ee5c d\u01b0\u1edbi m\u1ecdi h\u00ecnh th\u1ee9c<\/span><\/p>\n

(iv) C\u1ed1 \u00fd \u0111\u1ee5ng ch\u1ea1m ho\u1eb7c ti\u1ebfp x\u00fac c\u01a1 th\u1ec3 d\u00f9 kh\u00f4ng c\u1ea7n thi\u1ebft<\/span><\/p>\n

(v) Truy\u1ec1n b\u00e1 v\u0103n ho\u00e1 ph\u1ea9m \u0111\u1ed3i tru\u1ef5 <\/span><\/p>\n

(vi) Ph\u00f4 di\u1ec5n nh\u1eefng b\u1ed9 ph\u1eadn nh\u1ea1y c\u1ea3m tr\u00ean c\u01a1 th\u1ec3 ho\u1eb7c g\u1ee3i \u00fd, y\u00eau c\u1ea7u ng\u01b0\u1eddi kh\u00e1c cho xem nh\u1eefng b\u1ed9 ph\u1eadn nh\u1ea1y c\u1ea3m tr\u00ean c\u01a1 th\u1ec3<\/span><\/p>\n

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Grab s\u1ebd x\u1eed l\u00fd nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/h3>\n

Grab s\u1ebd ngay l\u1eadp t\u1ee9c ti\u1ebfn h\u00e0nh ki\u1ec3m tra v\u00e0 x\u1eed l\u00fd s\u1ef1 vi\u1ec7c ngay khi nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o ho\u1eb7c ph\u1ea3n h\u1ed3i, bao g\u1ed3m vi\u1ec7c ng\u1eebng cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 m\u1ecdi truy c\u1eadp v\u00e0o \u1ee9ng d\u1ee5ng \u0111\u1ed1i v\u1edbi c\u00e1c c\u00e1 nh\u00e2n sai ph\u1ea1m. Ch\u00fang t\u00f4i c\u0169ng s\u1ebd ph\u1ed1i h\u1ee3p l\u00e0m vi\u1ec7c c\u00f9ng ch\u00ednh quy\u1ec1n trong su\u1ed1t qu\u00e1 tr\u00ecnh \u0111i\u1ec1u tra v\u00e0 h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi b\u1ecb h\u1ea1i.<\/span><\/p>\n

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<\/h3>\n

N\u0103m quy t\u1eafc \u0111\u01a1n gi\u1ea3n c\u1ea7n l\u01b0u \u00fd khi tham gia s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng Grab<\/span><\/h3>\n

\u0110\u1ec3 h\u1ea1n ch\u1ebf t\u1ed1i \u0111a nh\u1eefng hi\u1ec3u nh\u1ea7m g\u00e2y ra v\u00ec th\u00f4ng tin b\u1ecb truy\u1ec1n \u0111\u1ea1t sai l\u1ec7ch, ch\u00fang t\u00f4i khuy\u1ebfn kh\u00edch m\u1ecdi ng\u01b0\u1eddi d\u00f9ng n\u00ean t\u00f4n tr\u1ecdng s\u1ef1 ri\u00eang t\u01b0 v\u00e0 kh\u00f4ng gian c\u00e1 nh\u00e2n c\u1ee7a nh\u1eefng ng\u01b0\u1eddi c\u00f9ng di chuy\u1ec3n trong h\u00e0nh tr\u00ecnh. N\u1ebfu v\u1eabn kh\u00f4ng r\u00f5 v\u1ec1 c\u00e1c h\u00e0nh vi c\u1ea7n tr\u00e1nh, xin kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed1i t\u00e1c-t\u00e0i x\u1ebf l\u01b0u \u00fd nh\u1eefng \u0111i\u1ec1u sau: <\/span><\/p>\n

#1 <\/span>Quy t\u1eafc V\u00e0ng<\/b>: KH\u00d4NG ti\u1ebfp x\u00fac c\u01a1 th\u1ec3.<\/span><\/p>\n

#2 <\/span>T\u00f4n tr\u1ecdng.<\/b> H\u00e3y t\u00f4n tr\u1ecdng l\u1eabn nhau. C\u1ea7n tr\u00e1nh s\u1eed d\u1ee5ng nh\u1eefng ng\u00f4n t\u1eeb th\u00f4 t\u1ee5c, nh\u1ea1y c\u1ea3m v\u00e0 mang t\u00ednh ch\u1ea5t thi\u1ebfu t\u00f4n tr\u1ecdng khi trao \u0111\u1ed5i c\u00f9ng kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1ee3c l\u1ea1i.<\/span><\/p>\n

#3 <\/span>T\u00f4n tr\u1ecdng s\u1ef1 ri\u00eang t\u01b0.<\/b> KH\u00d4NG chia s\u1ebb hay \u0111\u0103ng t\u1ea3i b\u1ea5t k\u1ef3 th\u00f4ng tin c\u00e1 nh\u00e2n n\u00e0o c\u1ee7a kh\u00e1ch h\u00e0ng hay \u0111\u1ed1i t\u00e1c-t\u00e0i x\u1ebf l\u00ean m\u1ea1ng x\u00e3 h\u1ed9i khi ch\u01b0a c\u00f3 s\u1ef1 cho ph\u00e9p c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng.<\/span><\/p>\n

#4 <\/span>M\u1ecdi th\u00f4ng tin chuy\u1ebfn xe ph\u1ea3i \u0111\u01b0\u1ee3c b\u1ea3o m\u1eadt.<\/b> M\u1ecdi h\u00e0nh vi s\u1eed d\u1ee5ng th\u00f4ng tin c\u00e1c nh\u00e2n sai m\u1ee5c \u0111\u00edch ho\u1eb7c li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng (v\u00e0 ng\u01b0\u1ee3c l\u1ea1i) \u0111\u1ec1u b\u1ecb nghi\u00eam c\u1ea5m sau khi chuy\u1ebfn xe \u0111\u00e3 ho\u00e0n th\u00e0nh. <\/span><\/p>\n

#5 <\/span>Tr\u00e1nh th\u1ef1c hi\u1ec7n nh\u1eefng h\u00e0nh vi \u0111\u00e1ng ng\u1edd. <\/b>M\u1ecdi kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed1i t\u00e1c-t\u00e0i x\u1ebf n\u00ean theo s\u00e1t l\u1ed9 tr\u00ecnh \u0111\u01b0\u1ee3c g\u1ee3i \u00fd tr\u00ean \u1ee9ng d\u1ee5ng, ch\u1ec9 thay \u0111\u1ed5i l\u1ed9 tr\u00ecnh trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 s\u1ef1 \u0111\u1ed3ng thu\u1eadn t\u1eeb c\u1ea3 hai b\u00ean. Vi\u1ec7c n\u00e0y s\u1ebd gi\u00fap h\u1ea1n ch\u1ebf nh\u1eefng hi\u1ec3u nh\u1ea7m kh\u00f4ng \u0111\u00e1ng c\u00f3 cho c\u1ea3 \u0111\u00f4i b\u00ean.<\/span><\/p>\n

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Ch\u00fang t\u00f4i tin r\u1eb1ng m\u1ecdi c\u00e1 nh\u00e2n \u0111\u1ec1u c\u00f3 th\u1ec3 g\u00f3p ph\u1ea7n v\u00e0o vi\u1ec7c ph\u00f2ng ch\u1ed1ng n\u1ea1n qu\u1ea5y r\u1ed1i t\u00ecnh d\u1ee5c. N\u1ebfu b\u1ea1n kh\u00f4ng may g\u1eb7p ph\u1ea3i nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00f4ng ph\u00f9 h\u1ee3p n\u00eau tr\u00ean, xin \u0111\u1eebng ch\u1ea7n ch\u1eeb trong vi\u1ec7c tr\u00ecnh b\u00e1o v\u1edbi c\u01a1 quan ch\u1ee9c n\u0103ng g\u1ea7n nh\u1ea5t v\u00e0 li\u00ean h\u1ec7 \u0111\u1ebfn Grab theo h\u1ed9p th\u01b0 <\/span>safety@grab.com<\/span><\/a>. Ch\u00fang t\u00f4i cam \u0111oan s\u1ebd l\u00e0m m\u1ecdi th\u1ee9 trong kh\u1ea3 n\u0103ng nh\u1eb1m h\u1ed7 tr\u1ee3 \u0111i\u1ec1u tra v\u00e0 x\u1eed l\u00fd th\u00edch \u0111\u00e1ng c\u00e1c h\u00e0nh vi vi ph\u1ea1m theo ph\u00e1p lu\u1eadt \u0111\u1ec3 nh\u1eefng s\u1ef1 vi\u1ec7c t\u01b0\u01a1ng t\u1ef1 kh\u00f4ng c\u00f2n t\u00e1i di\u1ec5n. <\/span><\/p>\n

C\u1eadp nh\u1eadt g\u1ea7n nh\u1ea5t v\u00e0o ng\u00e0y<\/b> 19\/06\/2017 I <\/b>\u0110\u0103ng b\u1edfi \u0110\u1ed9i ng\u0169 An to\u00e0n c\u1ee7a Grab.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"S\u1ef1 an to\u00e0n l\u00e0 ph\u01b0\u01a1ng ch\u00e2m ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Grab v\u00ec ch\u00fang t\u00f4i lu\u00f4n h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau mang l\u1ea1i ph\u01b0\u01a1ng th\u1ee9c di chuy\u1ec3n \u0111\u00e1ng tin c\u1eady h\u00e0ng \u0111\u1ea7u \u0110\u00f4ng Nam \u00c1 cho ng\u01b0\u1eddi d\u00f9ng. Kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng Grab b\u1edfi v\u00ec h\u1ecd tin r\u1eb1ng ch\u00fang t\u00f4i c\u00f3 th\u1ec3 \u0111em \u0111\u1ebfn m\u1ed9t ph\u01b0\u01a1ng […]","protected":false},"author":167,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"tpl\/tpl-page-elements.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/pages\/5953"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/users\/167"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/comments?post=5953"}],"version-history":[{"count":7,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/pages\/5953\/revisions"}],"predecessor-version":[{"id":16495,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/pages\/5953\/revisions\/16495"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/media?parent=5953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}