{"id":4291,"date":"2016-08-19T14:11:19","date_gmt":"2016-08-19T06:11:19","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?page_id=4291"},"modified":"2017-06-05T16:14:09","modified_gmt":"2017-06-05T08:14:09","slug":"codeofconduct","status":"publish","type":"page","link":"https:\/\/www.grab.com\/vn\/safety2\/codeofconduct\/","title":{"rendered":"S\u01a1 l\u01b0\u1ee3c v\u1ec1 b\u1ed9 quy t\u1eafc \u1ee9ng x\u1eed c\u1ee7a Grab"},"content":{"rendered":"
\n

Grab duy tr\u00ec b\u1ed9 quy t\u1eafc \u1ee9ng x\u1eed d\u00e0nh cho t\u1ea5t c\u1ea3 \u0111\u1ed1i t\u00e1c t\u00e0i x\u1ebf \u0111\u1ec3 h\u1ecd c\u00f3 m\u1ed9t hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u1ec1 vi\u1ec7c tu\u00e2n th\u1ee7 ph\u00e1p lu\u1eadt, an to\u00e0n, an ninh v\u00e0 ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 h\u1ecd c\u1ea7n c\u00f3. V\u00ec Grab cam k\u1ebft m\u1ed9t ch\u00ednh s\u00e1ch kh\u00f4ng th\u1ecfa hi\u1ec7p v\u1edbi nh\u1eefng h\u00e0nh vi vi ph\u1ea1m, nh\u1eefng h\u00e0nh vi n\u00e0y c\u00f3 th\u1ec3 d\u1eabn t\u1edbi vi\u1ec7c t\u00e0i kho\u1ea3n c\u1ee7a t\u00e0i x\u1ebf b\u1ecb ch\u1eb7n t\u1ea1m th\u1eddi ho\u1eb7c v\u0129nh vi\u1ec5n kh\u1ecfi \u1ee9ng d\u1ee5ng Grab. <\/p>\n

M\u1ed7i t\u00e0i x\u1ebf Grab s\u1ebd ph\u1ea3i tu\u00e2n theo b\u1ed9 quy t\u1eafc \u1ee9ng x\u1eed sau \u0111\u00e2y:<\/p>\n

1.\tTU\u00c2N TH\u1ee6 LU\u1eacT, QUI \u0110\u1ecaNH, CH\u00cdNH S\u00c1CH V\u00c0 C\u00c1C H\u01af\u1edaNG D\u1eaaN C\u1ee6A GRAB<\/h3>\n
    \n
  1. T\u00e0i x\u1ebf ph\u1ea3i tu\u00e2n th\u1ee7 lu\u1eadt giao th\u00f4ng, quy \u0111\u1ecbnh, quy t\u1eafc, ch\u00ednh s\u00e1ch, h\u01b0\u1edbng d\u1eabn v\u00e0 b\u1ed9 quy t\u1eafc \u1ee9ng x\u1eed n\u00e0y c\u0169ng nh\u01b0 b\u1ea5t k\u1ef3 n\u1ed9i quy n\u00e0o ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng.<\/li>\n
  2. T\u00e0i x\u1ebf cam k\u1ebft kh\u00f4ng tham gia b\u1ea5t k\u1ef3 ho\u1ea1t \u0111\u1ed9ng n\u00e0o l\u00e0m \u1ea3nh h\u01b0\u1edfng ho\u1eb7c t\u1ed5n h\u1ea1i \u0111\u1ebfn danh ti\u1ebfng v\u00e0\/ho\u1eb7c l\u00e0m gi\u00e1n \u0111o\u1ea1n ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Grab, \u0111\u1ed3ng th\u1eddi kh\u00f4ng c\u1ea5u k\u1ebft v\u1edbi c\u00e1c t\u00e0i x\u1ebf kh\u00e1c ho\u1eb7c b\u00ean th\u1ee9 ba nh\u1eb1m m\u1ee5c \u0111\u00edch th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh vi n\u00eau tr\u00ean. <\/li>\n
  3. Grab cam k\u1ebft m\u1ed9t ch\u00ednh s\u00e1ch kh\u00f4ng th\u1ecfa hi\u1ec7p v\u1edbi c\u00e1c h\u00e0nh vi vi ph\u1ea1m. Nh\u1eefng h\u00e0nh vi n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c t\u00e0i kho\u1ea3n c\u1ee7a t\u00e0i x\u1ebf b\u1ecb ch\u1eb7n t\u1ea1m th\u1eddi ho\u1eb7c v\u0129nh vi\u1ec5n kh\u1ecfi \u1ee9ng d\u1ee5ng Grab.<\/li>\n
  4. Grab \u0111ang c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 mang \u0111\u1ebfn nhi\u1ec1u cu\u1ed1c xe h\u01a1n cho t\u00e0i x\u1ebf. V\u00ec v\u1eady, ch\u00fang t\u00f4i c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a t\u00e0i x\u1ebf \u0111\u1ed1i v\u1edbi nh\u1eefng cu\u1ed1c xe d\u00f9ng m\u00e3 khuy\u1ebfn m\u00e3i. H\u00e3y tr\u00e2n tr\u1ecdng t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed1c xe n\u00e0y khi nh\u1eadn \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn t\u1eeb kh\u00e1ch h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p t\u00e0i x\u1ebf kh\u00f4ng ch\u1eafn ch\u1eafn, h\u00e3y li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc. <\/li>\n
  5. T\u00e0i x\u1ebf b\u1ecb nghi\u00eam c\u1ea5m th\u1ef1c hi\u1ec7n nh\u1eefng h\u00e0nh \u0111\u1ed9ng nh\u1eb1m m\u1ee5c \u0111\u00edch gian l\u1eadn ho\u1eb7c \u0111\u00e1nh l\u1eeba, g\u00e2y ra th\u1ea5t tho\u00e1t cho Grab d\u01b0\u1edbi b\u1ea5t k\u1ef3 h\u00ecnh th\u1ee9c n\u00e0o, kh\u00f4ng ch\u1ec9 ri\u00eang M\u00e3 khuy\u1ebfn m\u00e3i.<\/li>\n
  6. Grab ng\u0103n ch\u1eb7n c\u00e1c t\u00e0i x\u1ebf tham gia v\u00e0o b\u1ea5t k\u1ef3 cu\u1ed9c bi\u1ec3u t\u00ecnh phi ph\u00e1p n\u00e0o ch\u1ed1ng l\u1ea1i Grab, l\u00e0m th\u00e0nh vi\u00ean c\u1ee7a c\u00e1c hi\u1ec7p h\u1ed9i kh\u00f4ng c\u00f3 gi\u1ea5y ph\u00e9p, x\u00fai gi\u1ee5c c\u00e1c t\u00e0i x\u1ebf kh\u00e1c ng\u01b0ng ho\u1ea1t \u0111\u1ed9ng, t\u1ea9y chay ho\u1eb7c \u0111e d\u1ecda t\u1ea9y chay \u1ee9ng d\u1ee5ng Grab ho\u1eb7c b\u1ea5t k\u1ef3 h\u00e0nh \u0111\u1ed9ng n\u00e0o \u0111i ng\u01b0\u1ee3c l\u1ea1i l\u1ee3i \u00edch c\u1ee7a Grab.<\/li>\n<\/ol>\n

    2. D\u1ecaCH V\u1ee4 C\u00d3 CH\u1ea4T L\u01af\u1ee2NG V\u00c0 CHUY\u00caN NGHI\u1ec6P<\/h3>\n
      \n
    1. T\u00e0i x\u1ebf mang \u0111\u1ebfn nh\u1eefng chuy\u1ebfn \u0111i an to\u00e0n cho t\u1ea5t c\u1ea3 h\u00e0nh kh\u00e1ch. S\u1ef1 an to\u00e0n c\u1ee7a h\u00e0nh kh\u00e1ch v\u00e0 t\u00e0i x\u1ebf khi s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng Grab \u0111\u1ec3 di chuy\u1ec3n l\u00e0 m\u1ed1i quan t\u00e2m h\u00e0ng \u0111\u1ea7u c\u1ee7a ch\u00fang t\u00f4i.<\/li>\n
    2. Grab kh\u00f4ng th\u1ecfa hi\u1ec7p v\u1edbi b\u1ea5t k\u1ef3 h\u00e0nh vi s\u1eed d\u1ee5ng ma t\u00fay ho\u1eb7c r\u01b0\u1ee3u bia n\u00e0o khi tham gia ho\u1ea1t \u0111\u1ed9ng qua \u1ee9ng d\u1ee5ng Grab. \u0110i\u1ec1u n\u00e0y tr\u00e1i v\u1edbi ph\u00e1p lu\u1eadt, \u0111\u1ed3ng th\u1eddi vi ph\u1ea1m nghi\u00eam tr\u1ecdng ch\u00ednh s\u00e1ch an to\u00e0n c\u1ee7a Grab. H\u01a1n n\u1eefa, Grab nghi\u00eam c\u1ea5m vi\u1ec7c t\u00e0ng tr\u1eef v\u00e0 c\u1ea5t gi\u1eef ch\u1ea5t c\u1ea5m c\u0169ng nh\u01b0 r\u01b0\u1ee3u bia trong xe c\u1ee7a t\u00e0i x\u1ebf. N\u1ebfu m\u1ed9t h\u00e0nh kh\u00e1ch tin ng\u1edd t\u00e0i x\u1ebf c\u00f3 s\u1eed d\u1ee5ng ma t\u00fay ho\u1eb7c r\u01b0\u1ee3u bia, h\u00e0nh kh\u00e1ch \u0111\u00f3 c\u00f3 quy\u1ec1n k\u1ebft th\u00fac chuy\u1ebfn \u0111i ngay l\u1eadp t\u1ee9c v\u00e0 ph\u1ea3n \u00e1nh l\u1ea1i s\u1ef1 vi\u1ec7c v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n
    3. T\u00e0i x\u1ebf b\u1ecb nghi\u00eam c\u1ea5m s\u1eed d\u1ee5ng ho\u1eb7c c\u1ea5t gi\u1eef b\u1ea5t k\u1ef3 lo\u1ea1i v\u0169 kh\u00ed n\u00e0o trong xe ho\u1eb7c tr\u00ean ng\u01b0\u1eddi v\u1edbi b\u1ea5t k\u1ef3 m\u1ee5c \u0111\u00edch g\u00ec.<\/li>\n
    4. Grab lu\u00f4n nghi\u00eam kh\u1eafc v\u1edbi nh\u1eefng h\u00e0nh vi l\u00e1i xe kh\u00f4ng an to\u00e0n, g\u00e2y nguy hi\u1ec3m cho h\u00e0nh kh\u00e1ch v\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111i \u0111\u01b0\u1eddng kh\u00e1c, bao g\u1ed3m:\n
        \n
      • L\u00e1i xe l\u1ea1ng l\u00e1ch, \u0111\u00e1nh v\u00f5ng<\/li>\n
      • V\u01b0\u1ee3t qu\u00e1 t\u1ed1c \u0111\u1ed9 cho ph\u00e9p<\/li>\n
      • Kh\u00f4ng tu\u00e2n th\u1ee7 t\u00edn hi\u1ec7u \u0111\u00e8n giao th\u00f4ng<\/li>\n
      • S\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng b\u1eb1ng tay l\u00fac l\u00e1i xe<\/li>\n
      • Kh\u00f4ng b\u1eadt \u0111\u00e8n xi nhan khi sang l\u00e0n kh\u00e1c ho\u1eb7c r\u1ebd h\u01b0\u1edbng kh\u00e1c<\/li>\n
      • Vi ph\u1ea1m b\u1ea5t k\u1ef3 lu\u1eadt giao th\u00f4ng n\u00e0o kh\u00e1c<\/li>\n<\/ul>\n<\/li>\n
      • T\u00e0i x\u1ebf c\u00f3 tr\u00e1ch nhi\u1ec7m b\u1ea3o qu\u1ea3n xe trong \u0111i\u1ec1u ki\u1ec7n t\u1ed1t, \u0111\u00fang v\u1edbi ti\u00eau chu\u1ea9n an to\u00e0n c\u1ee7a ng\u00e0nh giao th\u00f4ng. T\u00e0i x\u1ebf c\u0169ng n\u00ean ki\u1ec3m tra s\u1ee9c kh\u1ecfe theo quy \u0111\u1ecbnh c\u1ee7a \u0111\u1ecba ph\u01b0\u01a1ng ho\u1eb7c khi \u0111\u01b0\u1ee3c Grab h\u01b0\u1edbng d\u1eabn.<\/li>\n
      • T\u00e0i x\u1ebf lu\u00f4n \u0103n m\u1eb7c ph\u00f9 h\u1ee3p v\u00e0 ch\u1ec9n chu, \u0111\u1ed3ng th\u1eddi cho th\u1ea5y t\u00e1c phong chuy\u00ean nghi\u1ec7p c\u0169ng nh\u01b0 giao ti\u1ebfp l\u1ecbch s\u1ef1 v\u1edbi h\u00e0nh kh\u00e1ch. <\/li>\n
      • T\u00e0i x\u1ebf kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p l\u00e1i xe n\u1ebfu kh\u00f4ng c\u00f3 b\u1eb1ng l\u00e1i xe h\u1ee3p ph\u00e1p, ch\u1ebf \u0111\u1ed9 b\u1ea3o hi\u1ec3m v\u00e0\/ho\u1eb7c gi\u1ea5y ph\u00e9p kinh doanh trong tr\u01b0\u1eddng h\u1ee3p cho thu\u00ea xe theo h\u1ee3p \u0111\u1ed3ng.<\/li>\n
      • Grab khuy\u1ebfn kh\u00edch t\u00e0i x\u1ebf lu\u00f4n nh\u1eafc nh\u1edf h\u00e0nh kh\u00e1ch c\u00e0i d\u00e2y an to\u00e0n (ho\u1eb7c \u0111\u1ed9i m\u0169 b\u1ea3o hi\u1ec3m n\u1ebfu \u0111i xe m\u00e1y) trong l\u00fac di chuy\u1ec3n v\u1edbi Grab.<\/li>\n
      • Tr\u00e1nh b\u1ea1o l\u1ef1c v\u00e0 th\u00e1i \u0111\u1ed9 c\u00e1u g\u1eaft b\u1ea5t c\u1ee9 l\u00fac n\u00e0o. V\u1edbi ti\u00eau ch\u00ed an to\u00e0n v\u00e0 an ninh l\u00e0 tr\u00ean h\u1ebft, Grab kh\u00f4ng ch\u1ea5p nh\u1eadn b\u1ea5t k\u1ef3 h\u00e0nh \u0111\u1ed9ng b\u1ea1o l\u1ef1c ho\u1eb7c th\u00e1i \u0111\u1ed9 ti\u00eau c\u1ef1c n\u00e0o. T\u00e0i x\u1ebf kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 c\u00e1u g\u1eaft, bao g\u1ed3m tranh ch\u1ea5p v\u1edbi h\u00e0nh kh\u00e1ch, ch\u1eedi t\u1ee5c, mi\u1ec7t th\u1ecb, \u0111e d\u1ecda ho\u1eb7c x\u00f4 x\u00e1t v\u1edbi h\u00e0nh kh\u00e1ch. Trong tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng, t\u00e0i x\u1ebf kh\u00f4ng n\u00ean t\u1ef1 x\u1eed l\u00fd ho\u1eb7c l\u00e0m t\u0103ng c\u0103ng th\u1eb3ng (v\u00ed d\u1ee5: c\u00f4ng k\u00edch ho\u1eb7c \u0111e d\u1ecda d\u00f9 \u0111ang trong chuy\u1ebfn \u0111i hay \u0111\u00e3 k\u1ebft th\u00fac). H\u00e3y b\u00e1o c\u00e1o t\u00ecnh h\u00ecnh v\u1edbi Grab c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t. Ch\u00fang t\u00f4i h\u01b0\u1edbng \u0111\u1ebfn gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a c\u00e1c b\u00ean li\u00ean quan m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng v\u00e0 h\u00e0nh \u0111\u1ed9ng h\u1ee3p t\u00ecnh h\u1ee3p l\u00fd nh\u1ea5t. <\/li>\n
      • Nghi\u00eam c\u1ea5m b\u1ea5t k\u1ef3 h\u00e0nh vi x\u00e2m ph\u1ea1m t\u00ecnh d\u1ee5c, bao g\u1ed3m: b\u00ecnh lu\u1eadn\/tin nh\u1eafn d\u00e2m d\u1ee5c, qu\u1ea5y r\u1ed1i t\u00ecnh d\u1ee5c, \u0111\u1ee5ng ch\u1ea1m th\u00e2n th\u1ec3 kh\u00f4ng mong mu\u1ed1n, kh\u1ed1ng ch\u1ebf tr\u00e1i lu\u1eadt, chu\u1ed1c thu\u1ed1c, c\u01b0\u1ee1ng b\u1ee9c v\u00e0 h\u00e3m hi\u1ebfp. \u0110\u00e2y l\u00e0 nh\u1eefng h\u00e0nh vi ph\u1ea1m ph\u00e1p v\u00e0 vi ph\u1ea1m nghi\u00eam tr\u1ecdng ch\u00ednh s\u00e1ch an to\u00e0n c\u1ee7a Grab. Ng\u01b0\u1eddi vi ph\u1ea1m s\u1ebd b\u1ecb truy t\u1ed1 tr\u00e1ch nhi\u1ec7m h\u00ecnh s\u1ef1.<\/li>\n
      • H\u00e3y ghi nh\u1edb r\u1eb1ng qu\u1ea5y r\u1ed1i mang \u00fd ngh\u0129a kh\u00e1c nhau t\u00f9y theo quy chu\u1ea9n c\u1ee7a x\u00e3 h\u1ed9i v\u00e0 c\u00e1 nh\u00e2n – \u0111\u00e1nh gi\u00e1 ngo\u1ea1i h\u00ecnh, h\u1ecfi qu\u00e1 nhi\u1ec1u c\u00e2u h\u1ecfi c\u00e1 nh\u00e2n v\u00e0 x\u00e2m ph\u1ea1m kh\u00f4ng gian ri\u00eang th\u01b0\u1eddng \u0111\u01b0\u1ee3c xem l\u00e0 kh\u00f4ng ph\u00f9 h\u1ee3p. Grab khuy\u1ebfn c\u00e1o t\u00e0i x\u1ebf n\u00ean l\u01b0u \u00fd \u0111\u1ebfn t\u1ef1 do v\u00e0 kh\u00f4ng gian c\u00e1 nh\u00e2n c\u1ee7a h\u00e0nh kh\u00e1ch. Nh\u1eafn tin cho h\u00e0nh kh\u00e1ch ngo\u00e0i m\u1ee5c \u0111\u00edch c\u00f4ng vi\u1ec7c v\u1eeba l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c qu\u1ea5y r\u1ed1i v\u1eeba l\u00e0 m\u1ed9t h\u00e0nh \u0111\u1ed9ng vi ph\u1ea1m quy\u1ec1n an to\u00e0n v\u00e0 b\u1ea3o m\u1eadt th\u00f4ng tin c\u00e1 nh\u00e2n.<\/li>\n
      • L\u00e0 m\u1ed9t ng\u01b0\u1eddi cung c\u1ea5p d\u1ecbch v\u1ee5 di chuy\u1ec3n, Grab khuy\u1ebfn kh\u00edch t\u00e0i x\u1ebf gi\u00fap \u0111\u1ee1 nh\u1eefng h\u00e0nh kh\u00e1ch khuy\u1ebft t\u1eadt, \u0111\u1eb7c bi\u1ec7t khi l\u00ean ho\u1eb7c xu\u1ed1ng xe.<\/li>\n
      • T\u00e0i x\u1ebf ph\u1ea3i \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u h\u1ee3p l\u00fd c\u1ee7a h\u00e0nh kh\u00e1ch nh\u01b0 ch\u1ec9nh nhi\u1ec7t \u0111\u1ed9 m\u00e1y \u0111i\u1ec1u h\u00f2a ho\u1eb7c \u00e2m l\u01b0\u1ee3ng radio.<\/li>\n
      • V\u1edbi s\u1ef1 quan t\u00e2m d\u00e0nh cho c\u00e1c h\u00e0nh kh\u00e1ch khi\u1ebfm th\u1ecb c\u00f3 ch\u00f3 d\u1eabn \u0111\u01b0\u1eddng \u0111i theo, t\u00e0i x\u1ebf \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch nh\u1eadn c\u00e1c cu\u1ed1c xe \u0111\u00f3 n\u1ebfu kh\u00f4ng tr\u00e1i v\u1edbi c\u00e1c gi\u00e1o l\u00fd trong t\u00f4n gi\u00e1o c\u1ee7a t\u00e0i x\u1ebf.<\/li>\n
      • T\u00e0i x\u1ebf \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch n\u1eafm r\u00f5 c\u00e1c di\u1ec5n bi\u1ebfn tr\u00ean \u0111\u01b0\u1eddng. T\u00e0i x\u1ebf s\u1ebd ho\u1ea1t \u0111\u1ed9ng thu\u1eadn l\u1ee3i h\u01a1n khi n\u1eafm \u0111\u01b0\u1ee3c c\u00e1c \u0111i\u1ec1u ki\u1ec7n giao th\u00f4ng nh\u01b0 c\u00f4ng tr\u01b0\u1eddng n\u00e0o \u0111ang thi c\u00f4ng, c\u00f3 c\u00e1c v\u1ee5 tai n\u1ea1n l\u1edbn ho\u1eb7c c\u00e1c s\u1ef1 ki\u1ec7n ngo\u00e0i tr\u1eddi hay kh\u00f4ng, nh\u1eb1m tr\u00e1nh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn l\u1ed9 tr\u00ecnh.<\/li>\n
      • Trong tr\u01b0\u1eddng h\u1ee3p h\u00e0nh kh\u00e1ch \u0111\u1ec3 qu\u00ean t\u00e0i s\u1ea3n tr\u00ean xe, t\u00e0i x\u1ebf c\u00f3 tr\u00e1ch nhi\u1ec7m tr\u1ea3 l\u1ea1i cho h\u00e0nh kh\u00e1ch \u0111\u00f3 ngay l\u1eadp t\u1ee9c ho\u1eb7c nh\u1edd b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a Grab g\u1eedi l\u1ea1i.<\/li>\n
      • Tr\u00e2n tr\u1ecdng cu\u1ed1c xe m\u00e0 t\u00e0i x\u1ebf nh\u1eadn \u0111\u01b0\u1ee3c. \u0110i\u1ec1u n\u00e0y v\u00f4 c\u00f9ng quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 khuy\u1ebfn kh\u00edch nhi\u1ec1u h\u00e0nh kh\u00e1ch s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 Grab h\u01a1n n\u1eefa. Nhi\u1ec1u h\u00e0nh kh\u00e1ch h\u01a1n c\u00f3 ngh\u0129a l\u00e0 nhi\u1ec1u cu\u1ed1c xe h\u01a1n cho to\u00e0n th\u1ec3 t\u00e0i x\u1ebf.<\/li>\n
      • Kh\u00f4ng chuy\u1ec3n kh\u00e1ch cho t\u00e0i x\u1ebf kh\u00e1c. Trong tr\u01b0\u1eddng h\u1ee3p t\u00e0i x\u1ebf kh\u00f4ng th\u1ec3 \u0111\u00f3n kh\u00e1ch v\u00ec c\u00f3 vi\u1ec7c \u0111\u1ed9t xu\u1ea5t, vui l\u00f2ng g\u1ecdi ngay cho h\u00e0nh kh\u00e1ch \u0111\u1ec3 h\u1ee7y \u0111\u1eb7t xe. T\u00e0i x\u1ebf \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch kh\u00f4ng h\u1ee7y cu\u1ed1c xe, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p (v\u00ed d\u1ee5 xe h\u01b0).<\/li>\n
      • Ch\u1edd kh\u00e1ch h\u00e0ng \u0111\u1ebfn \u0111i\u1ec3m \u0111\u00f3n. N\u1ebfu t\u00e0i x\u1ebf b\u1ecf \u0111i m\u00e0 kh\u00f4ng ch\u1edd h\u1ecd, h\u1ecd s\u1ebd c\u00f3 tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 c\u1ee7a Grab. Vui l\u00f2ng g\u1ecdi cho h\u00e0nh kh\u00e1ch sau khi \u0111\u1ee3i 5 ph\u00fat m\u00e0 h\u1ecd kh\u00f4ng \u0111\u1ebfn \u0111\u1ec3 x\u00e1c nh\u1eadn xem h\u00e0nh kh\u00e1ch c\u00f3 mu\u1ed1n ti\u1ebfp t\u1ee5c \u0111i xe hay kh\u00f4ng. H\u00e3y b\u00e1o cho h\u00e0nh kh\u00e1ch v\u00e0 b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u1ebfu t\u00e0i x\u1ebf kh\u00f4ng th\u1ec3 ti\u1ebfp t\u1ee5c \u0111\u1ee3i.<\/li>\n
      • Kh\u00f4ng nh\u1eadn cu\u1ed1c xe khi tr\u00ean xe \u0111\u00e3 c\u00f3 kh\u00e1ch v\u00ec \u0111i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng m\u1edbi ph\u1ea3i \u0111\u1ee3i l\u00e2u h\u01a1n.<\/li>\n
      • T\u00e0i x\u1ebf kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p t\u1eeb ch\u1ed1i cu\u1ed1c xe d\u1ef1a tr\u00ean nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch nh\u01b0 ch\u1ee7ng t\u1ed9c, t\u00f4n gi\u00e1o, qu\u1ed1c t\u1ecbch, khuy\u1ebft t\u1eadt, xu h\u01b0\u1edbng t\u00ecnh d\u1ee5c, gi\u1edbi t\u00ednh, t\u00ecnh tr\u1ea1ng h\u00f4n nh\u00e2n, \u0111\u1eb7c \u0111i\u1ec3m gi\u1edbi t\u00ednh, tu\u1ed5i t\u00e1c hay b\u1ea5t k\u1ef3 \u0111\u1eb7c t\u00ednh n\u00e0o \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 b\u1edfi ph\u00e1p lu\u1eadt. H\u00e0nh \u0111\u1ed9ng n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c t\u00e0i x\u1ebf b\u1ecb ch\u1eb7n v\u0129nh vi\u1ec5n kh\u1ecfi \u1ee9ng d\u1ee5ng Grab. \u0110i\u1ec1u n\u00e0y th\u1ec3 hi\u1ec7n s\u1ef1 thi\u1ebfu t\u00f4n tr\u1ecdng, g\u00e2y n\u00ean s\u1ef1 k\u00ec th\u1ecb v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ec1n l\u1ee3i c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n ho\u1eb7c m\u1ed9t nh\u00f3m ng\u01b0\u1eddi n\u00e0o \u0111\u00f3, kh\u00f4ng c\u1ea7n bi\u1ebft h\u00e0nh kh\u00e1ch c\u00f3 thu\u1ed9c nh\u00f3m ng\u01b0\u1eddi \u0111\u00f3 hay kh\u00f4ng.<\/li>\n
      • Kh\u00f4ng t\u1ef1 \u00fd \u0111\u01b0a ra m\u1ee9c ph\u00ed (v\u00ed d\u1ee5 ph\u1ee5 thu m\u1ed7i chuy\u1ebfn \u0111i) b\u1edfi \u0111\u00f3 l\u00e0 h\u00e0nh vi t\u0103ng gi\u00e1 tr\u00e1i qui \u0111\u1ecbnh. Ch\u1ec9 nh\u1eadn \u0111\u00fang s\u1ed1 ti\u1ec1n c\u01b0\u1edbc d\u1ef1a tr\u00ean \u0111\u1ed3ng h\u1ed3 c\u00f9ng v\u1edbi c\u00e1c kho\u1ea3n thu \u0111\u01b0a ra b\u1edfi c\u00e1c c\u00f4ng ty uy t\u00edn ho\u1eb7c d\u1ef1a tr\u00ean \u1ee9ng d\u1ee5ng.<\/li>\n
      • Kh\u00f4ng g\u1ee3i \u00fd kh\u00e1ch \u0111i ri\u00eang ho\u1eb7c s\u1eafp x\u1ebfp \u0111\u1eb7t th\u00eam chuy\u1ebfn. \u0110i\u1ec1u n\u00e0y vi ph\u1ea1m quy \u0111\u1ecbnh c\u1ee7a Grab v\u1ec1 vi\u1ec7c ch\u1ec9 \u0111\u1ecbnh xe g\u1ea7n nh\u1ea5t cho h\u00e0nh kh\u00e1ch. T\u00e0i x\u1ebf c\u0169ng \u0111ang ng\u0103n h\u00e0nh kh\u00e1ch \u0111\u1eb7t xe m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/li>\n
      • Kh\u00f4ng gi\u1edbi thi\u1ec7u c\u00e1c \u1ee9ng d\u1ee5ng \u0111\u1eb7t xe kh\u00e1c cho h\u00e0nh kh\u00e1ch. \u0110i\u1ec1u n\u00e0y g\u00e2y ra s\u1ef1 kh\u00f3 ch\u1ecbu v\u00e0 t\u1ea1o c\u1ea3m gi\u00e1c thi\u1ebfu chuy\u00ean nghi\u1ec7p cho h\u00e0nh kh\u00e1ch.<\/li>\n
      • H\u00e0nh kh\u00e1ch mong mu\u1ed1n s\u1ef1 th\u00e0nh th\u1eadt \u1edf m\u1ed9t ng\u01b0\u1eddi t\u00e0i x\u1ebf. V\u00ec v\u1eady, t\u00e0i x\u1ebf ph\u1ea3i cung c\u1ea5p d\u1ecbch v\u1ee5 di chuy\u1ec3n d\u1ef1a tr\u00ean quy t\u1eafc n\u00e0y, v\u00e0 nh\u1eefng h\u00e0nh vi gian l\u1eadn nh\u01b0 kh\u00f4ng \u0111\u01b0a ti\u1ec1n th\u1eeba ho\u1eb7c \u0111\u01b0a \u00edt ti\u1ec1n th\u1eeba h\u01a1n cho h\u00e0nh kh\u00e1ch, ho\u1eb7c \u0111i \u0111\u01b0\u1eddng v\u00f2ng xa h\u01a1n c\u1ea7n thi\u1ebft (tr\u1eeb tr\u01b0\u1eddng h\u1ee3p c\u00f3 l\u00fd do ch\u00ednh \u0111\u00e1ng hay do h\u00e0nh kh\u00e1ch y\u00eau c\u1ea7u) \u0111\u1ec1u b\u1ecb ng\u0103n c\u1ea5m. <\/li>\n
      • T\u00e0i x\u1ebf b\u1ecb nghi\u00eam c\u1ea5m li\u00ean l\u1ea1c v\u1edbi h\u00e0nh kh\u00e1ch qua b\u1ea5t k\u1ef3 k\u00eanh li\u00ean l\u1ea1c hay \u1ee9ng d\u1ee5ng n\u00e0o kh\u00e1c ngo\u00e0i m\u1ee5c \u0111\u00edch c\u00f4ng vi\u1ec7c. <\/li>\n
      • Nh\u1ea5n \u201cTr\u1ea3 kh\u00e1ch\u201d\/ \u201cK\u1ebft th\u00fac chuy\u1ebfn \u0111i\u201d ch\u1ec9 sau khi h\u00e0nh kh\u00e1ch xu\u1ed1ng xe.<\/li>\n<\/ol>\n

        3. TH\u1ee6 T\u1ee4C B\u00c1O C\u00c1O T\u00ccNH HU\u1ed0NG KH\u1ea8N C\u1ea4P<\/h3>\n
          \n
        1. Nhanh ch\u00f3ng b\u00e1o c\u00e1o th\u00f4ng tin kh\u1ea9n c\u1ea5p \u0111\u1ebfn Grab. Ch\u00fang t\u00f4i mong mu\u1ed1n gi\u00fap \u0111\u1ee1 trong m\u1ecdi v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh.<\/li>\n
        2. B\u1ea5t c\u1ee9 l\u00fac n\u00e0o t\u00e0i x\u1ebf th\u1ea5y \u0111ang \u0111\u1ed1i di\u1ec7n v\u1edbi t\u00ecnh hu\u1ed1ng c\u1ea7n s\u1ef1 gi\u00fap \u0111\u1ee1 kh\u1ea9n c\u1ea5p, vui l\u00f2ng g\u1ecdi s\u1ed1 d\u1ecbch v\u1ee5 kh\u1ea9n c\u1ea5p t\u1ea1i khu v\u1ef1c. Khi t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan \u0111\u00e3 an to\u00e0n v\u00e0 t\u00ecnh hu\u1ed1ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft b\u1edfi l\u1ef1c l\u01b0\u1ee3ng ch\u1ee9c n\u0103ng, h\u00e3y th\u00f4ng b\u00e1o cho Grab. Ch\u00fang t\u00f4i s\u1ebd h\u1ed7 tr\u1ee3 v\u00e0 c\u00f3 \u0111\u1ed9ng th\u00e1i ph\u00f9 h\u1ee3p n\u1ebfu c\u1ea7n thi\u1ebft, bao g\u1ed3m vi\u1ec7c h\u1ee3p t\u00e1c v\u1edbi c\u00e1c c\u01a1 quan ph\u00e1p lu\u1eadt. <\/li>\n<\/ol>\n

          4. C\u1ea2I THI\u1ec6N V\u00c0 KH\u00d4NG NG\u1eeaNG TRAU D\u1ed2I B\u1ea2N TH\u00c2N<\/h3>\n
            \n
          1. Ti\u1ebfp thu nh\u1eefng g\u00f3p \u00fd v\u00e0 tham gia c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o. T\u1ea1i Grab, ch\u00fang t\u00f4i cam k\u1ebft kh\u00f4ng ng\u1eebng c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh.<\/li>\n
          2. Grab tri\u1ec3n khai h\u1ec7 th\u1ed1ng nh\u1eadn ph\u1ea3n h\u1ed3i 2 chi\u1ec1u t\u1eeb t\u00e0i x\u1ebf v\u00e0 h\u00e0nh kh\u00e1ch, c\u0169ng nh\u01b0 h\u1ec7 th\u1ed1ng ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a c\u00e1c h\u00e0nh kh\u00e1ch b\u00ed m\u1eadt. Ch\u00fang t\u00f4i c\u0169ng th\u1ef1c hi\u1ec7n h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 ph\u00f9 h\u1ee3p v\u00e0 bi\u1ec3u hi\u1ec7n c\u1ee7a t\u00e0i x\u1ebf li\u00ean t\u1ee5c, sau \u0111\u00f3 \u0111\u01b0a ra c\u00e1c ph\u1ea3n h\u1ed3i t\u00f9y theo t\u1eebng tr\u01b0\u1eddng h\u1ee3p. \u0110a s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, ch\u00fang t\u00f4i h\u01b0\u1edbng \u0111\u1ebfn l\u00e0m vi\u1ec7c v\u1edbi t\u00e0i x\u1ebf qua c\u00e1c bu\u1ed5i h\u1ecdp n\u00eau \u00fd ki\u1ebfn, c\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o, c\u00e1c l\u1edbp k\u0129 n\u0103ng v\u00e0 ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng,…K\u1ebft qu\u1ea3 t\u1eeb c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y t\u00f9y thu\u1ed9c v\u00e0o kh\u1ea3 n\u0103ng ti\u1ebfp thu c\u1ee7a c\u00e1c t\u00e0i x\u1ebf.<\/li>\n
          3. T\u00e0i x\u1ebf b\u1eaft bu\u1ed9c tham gia c\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c b\u1edfi Grab ho\u1eb7c c\u00e1c \u0111\u1ed1i t\u00e1c c\u1ee7a Grab, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p kh\u1ea9n c\u1ea5p ho\u1eb7c l\u00fd do b\u1ea5t kh\u1ea3 kh\u00e1ng. Trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3, Grab s\u1ebd s\u1eafp x\u1ebfp c\u00e1c bu\u1ed5i thay th\u1ebf v\u00e0o m\u1ed9t ng\u00e0y kh\u00e1c. <\/li>\n<\/ol>\n

            T\u1ea5t c\u1ea3 t\u00e0i x\u1ebf ph\u1ea3i x\u00e1c nh\u1eadn r\u1eb1ng h\u1ecd hi\u1ec3u r\u00f5 t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec1u kho\u1ea3n trong b\u1ed9 quy t\u1eafc \u1ee9ng x\u1eed c\u1ee7a t\u00e0i x\u1ebf n\u00eau tr\u00ean v\u00e0 ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho b\u1ea5t k\u1ef3 vi\u1ec7c l\u00e0m l\u00e0 k\u1ebft qu\u1ea3 ho\u1eb7c \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a qu\u00e1 tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 di chuy\u1ec3n b\u1eb1ng xe m\u00e1y v\u00e0 xe 4 b\u00e1nh, bao g\u1ed3m v\u00e0 kh\u00f4ng ch\u1ec9 c\u00f3 thi\u1ec7t h\u1ea1i v\u1ec1 t\u00ednh m\u1ea1ng v\u00e0 t\u00e0i s\u1ea3n hay ch\u1ea5n th\u01b0\u01a1ng c\u00e1 nh\u00e2n. T\u00e0i x\u1ebf c\u0169ng s\u1ebd b\u1ecb qui tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi c\u00e1c thi\u1ec7t h\u1ea1i Grab ph\u1ea3i ch\u1ecbu n\u1ebfu b\u1ecb ph\u00e1t hi\u1ec7n vi ph\u1ea1m b\u1ea5t k\u1ef3 \u0111i\u1ec1u kho\u1ea3n n\u00e0o trong b\u1ed9 quy t\u1eafc \u1ee9ng x\u1eed. <\/p>\n

            H\u01a1n n\u1eefa, t\u00e0i x\u1ebf ph\u1ea3i hi\u1ec3u v\u00e0 \u0111\u1ed3ng \u00fd r\u1eb1ng Grab c\u00f3 quy\u1ec1n x\u1eed l\u00fd nh\u1eefng h\u00e0nh vi vi ph\u1ea1m, bao g\u1ed3m vi\u1ec7c ch\u1eb7n t\u1ea1m th\u1eddi ho\u1eb7c v\u0129nh vi\u1ec5n t\u00e0i x\u1ebf kh\u1ecfi \u1ee9ng d\u1ee5ng Grab n\u1ebfu t\u00e0i x\u1ebf vi ph\u1ea1m b\u1ea5t k\u1ef3 \u0111i\u1ec1u kho\u1ea3n n\u00e0o c\u1ee7a b\u1ed9 quy t\u1eafc \u1ee9ng x\u1eed n\u00e0y. <\/p>\n<\/p>\n

            T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng<\/a><\/p>\n

            N\u1ebfu b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 \u0111\u1ec1 xu\u1ea5t hay g\u00f3p \u00fd n\u00e0o, h\u00e3y g\u1eedi \u0111\u1ebfn ch\u00fang t\u00f4i t\u1ea1i \u0111\u1ecba ch\u1ec9 safety.vn@grab.com<\/a> – ch\u00fang t\u00f4i lu\u00f4n s\u1eb5n s\u00e0ng l\u1eafng nghe t\u1eeb b\u1ea1n.<\/p>\n

            C\u1eadp nh\u1eadt g\u1ea7n nh\u1ea5t v\u00e0o Th\u00e1ng 04\/2016| \u0110\u0103ng b\u1edfi \u0110\u1ed9i ng\u0169 An to\u00e0n c\u1ee7a Grab<\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"Grab duy tr\u00ec b\u1ed9 quy t\u1eafc \u1ee9ng x\u1eed d\u00e0nh cho t\u1ea5t c\u1ea3 \u0111\u1ed1i t\u00e1c t\u00e0i x\u1ebf \u0111\u1ec3 h\u1ecd c\u00f3 m\u1ed9t hi\u1ec3u bi\u1ebft r\u00f5 r\u00e0ng v\u1ec1 vi\u1ec7c tu\u00e2n th\u1ee7 ph\u00e1p lu\u1eadt, an to\u00e0n, an ninh v\u00e0 ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 h\u1ecd c\u1ea7n c\u00f3. V\u00ec Grab cam k\u1ebft m\u1ed9t ch\u00ednh s\u00e1ch kh\u00f4ng th\u1ecfa hi\u1ec7p v\u1edbi nh\u1eefng h\u00e0nh […]","protected":false},"author":167,"featured_media":0,"parent":7690,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl\/tpl-page-elements.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/pages\/4291"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/users\/167"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/comments?post=4291"}],"version-history":[{"count":2,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/pages\/4291\/revisions"}],"predecessor-version":[{"id":10825,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/pages\/4291\/revisions\/10825"}],"up":[{"embeddable":true,"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/pages\/7690"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/wp-json\/wp\/v2\/media?parent=4291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}