{"id":52478,"date":"2019-12-03T15:00:50","date_gmt":"2019-12-03T07:00:50","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?post_type=policy&#038;p=52478"},"modified":"2025-11-07T11:17:49","modified_gmt":"2025-11-07T03:17:49","slug":"code-of-conduct-driver","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/vn\/en\/terms-policies\/code-of-conduct-driver\/","title":{"rendered":"Code of Conduct \u2013 Driver \/ Delivery Partner Guidelines"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"52478\" class=\"elementor elementor-52478\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-929d6ca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"929d6ca\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f5311af\" data-id=\"f5311af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27150a8 elementor-widget elementor-widget-gfb-breadcrumb\" data-id=\"27150a8\" data-element_type=\"widget\" data-widget_type=\"gfb-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"gfb-breadcrumb\">\n      <ul>\n                  <li>\n                          <a href=\"https:\/\/www.grab.com\/vn\/en\/terms-policies\/\">Terms and Policies<\/a>\n                            \n          <\/li>\n                  <li>\n                         <a href=\"#\" class=\"active\">Code of Conduct: Driver \/ Delivery Partner Guidelines<\/a>\n                            \n          <\/li>\n              <\/ul>\n    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e33e5c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e33e5c3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9289dad\" data-id=\"9289dad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-966677c elementor-widget elementor-widget-heading\" data-id=\"966677c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Code of Conduct: Driver \/ Delivery Partner<br>Penalty Guidelines<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33d6d87 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33d6d87\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6682c4c\" data-id=\"6682c4c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1f2af6 elementor-widget elementor-widget-spacer\" data-id=\"e1f2af6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9ca33b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9ca33b2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f0b1c9\" data-id=\"1f0b1c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e32437 elementor-hidden-phone elementor-widget elementor-widget-image\" data-id=\"3e32437\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2281\" height=\"827\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1.png\" class=\"attachment-full size-full wp-image-48894\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1.png 2281w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1-250x91.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1-768x278.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1-700x254.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095445\/code-of-conduct-hero-driver-1-120x44.png 120w\" sizes=\"(max-width: 2281px) 100vw, 2281px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45a6aba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45a6aba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-16a4dae\" data-id=\"16a4dae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2f02f2 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"c2f02f2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"961\" height=\"525\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1.png\" class=\"attachment-full size-full wp-image-48893\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1.png 961w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1-250x137.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1-768x420.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1-700x382.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/11\/2019\/10\/17095442\/code-of-conduct-hero-driver-mobile-1-120x66.png 120w\" sizes=\"(max-width: 961px) 100vw, 961px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-820c984 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"820c984\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41c37ff\" data-id=\"41c37ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4e67ee elementor-widget elementor-widget-heading\" data-id=\"b4e67ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Grab maintains a zero-tolerance policy towards violations of the Code of Conduct that we hold our independent driver and delivery-partners accountable to as part of our Grab community. This Guideline provides details of infringements of the Code of Conduct that may result in suspension or termination of user access to the Grab platform.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45b69b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45b69b2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-899fcf5\" data-id=\"899fcf5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9aacbfc elementor-widget elementor-widget-text-editor\" data-id=\"9aacbfc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Details on handling violations are specified\u00a0 <a href=\"https:\/\/www.grab.com\/vn\/en\/blog\/driver\/bike\/qtuxgrab\/\">here<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80de817 elementor-widget elementor-widget-text-editor\" data-id=\"80de817\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fa2852 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fa2852\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94a0a02\" data-id=\"94a0a02\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a49014 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"5a49014\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9461\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9461\" aria-expanded=\"false\">Stay Safe And Follow The Law<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9462\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9462\" aria-expanded=\"false\">Respect Our Grab Users<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9463\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9463\" aria-expanded=\"false\">Be a Good Grab Citizen<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9461\" aria-expanded=\"false\">Stay Safe And Follow The Law<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9461\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9461\" tabindex=\"0\" hidden=\"false\"><h3><span style=\"color: #00b140\"><strong>Maintain proper documentation to drive.<\/strong><\/span><\/h3><p>You must hold a valid national driving and vocational license at all times and other permits as may be required by the relevant authorities. You and your vehicle must also be covered with valid insurance as stipulated by local regulations. Be truthful about your criminal record. It is your responsibility to update and resubmit your documents when they expire, if they are revoked or as and when requested by Grab.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal11\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p><ul><li>Driving without valid driving license\/vocational license\/ vehicle insurance<\/li><li>Using false document to sign up as a driver<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Assault, harassment or abuse of any kind will not be tolerated.\u00a0<\/strong><\/span><\/h3><p>The following behaviours are prohibited are not tolerated on our platform: physical assault, verbal or sexual harrasment, sexual assault, rape, murder, kidnapping, threats and intimidation. Do not ask overly personal questions or comment on anyone\u2019s appearance. You are strictly prohibited from contacting your passenger after the trip for personal reasons. In a dispute, do not take matters into your own hands.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal12\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p><p>Committing the following towards all Grab users and Grab employees:<\/p><ul><li>Attempted or actual criminal acts on the platform including physical\/sexual assault, rape, murder, or kidnap<\/li><li>Sexual harassment \u2013Harass user, send inappropriate messages of a sexual nature<\/li><li>Explicit staring, leering, or gestures<\/li><li>All forms of verbal or written harassment\/threat\/intimidation via phone calls, messaging apps, social media including but not limited to asking personal questions or commenting on appearance<\/li><li>Use of vulgar, rude, or inappropriate words in any form<\/li><li>All forms of physical or in-person harassment<\/li><li>Contacting or stalking users after bookings are completed for personal reasons either online or in-person<\/li><\/ul><p class=\"btn-ul\" data-target=\"#ul11\">See more<\/p><hr \/><h3><span style=\"color: #00b140\"><strong>Do not commit crimes.<\/strong><\/span><\/h3><p>You may be penalised under the prevailing law if you commit any criminal acts such as theft, robbery, possession of illicit materials or weapons, acts of vandalism or damage to property. We will work closely with law enforcement agencies to investigate and prosecute offenders.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal13\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p><ul><li>Criminal offences under State Law<\/li><li>Driver partner is under investigation for a criminal offense by the authorities<\/li><li>Intentional damage or vandalism to Grab user\u2019s or company\u2019s property<\/li><li>Failure to comply with regulations\/instructions as required by Grab or the government<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Follow road safety laws.<\/strong><\/span><\/h3><p>Do not commit traffic violations or drive in a reckless manner that endangers the lives of our users and other road users. This includes complying with speed limits, obeying road signals and traffic lights, using hands-free kit while driving or riding, ensuring your users wear a seatbelt. You should always wear a seatbelt or a helmet. Avoid driving or riding long hours and take sufficient breaks. If you are involved in an accident with a user on board, you are required to lodge a police report for record purposes.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal14\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p><ul><li>Causing injuries\/ permanent disability\/ death to users, third parties or pedestrian(s)<\/li><li>Violating traffic regulations including but not limited to:<ul><li>Causing injuries\/permanent disability\/death to users, third parties or pedestrian(s)<\/li><li>Operating vehicle without a valid license or insurance<\/li><li>Driving or riding above the speed limit on roads or footpaths<\/li><li>Driving or riding without a seatbelt\/helmet<\/li><li>Distracted driving or riding<\/li><li>Driving or riding while fatigued<\/li><li>Reported unsafe driving\/riding behaviour<\/li><li>Intentionally concealing vehicle registration plate<\/li><\/ul><\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Alcohol, drugs and weapons are not tolerated.<\/strong><\/span><\/h3><p>Do not consume drugs or alcohol while you are on the Grab platform. Illegal substances, open containers of alcohol and weapons are not permitted in your vehicle. If a user or member of the public believes you may be under the influence of drugs or alcohol, they have the right to end the booking immediately and alert Grab or the authorities. Do not accept or deliver illegal items\/dangerous goods, including any special requests from users for goods and\/or services that are not part of Grab\u2019s services. If you have reason to suspect the nature of the contents of your parcel, please notify Grab and the authorities.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal15\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p><ul><li>Possession of any weapon such as guns, pepper spray, batons, or knives<\/li><li>Possession of drugs or any illegal drug-related offences<\/li><li>Being under the influence of drugs or alcohol during a Grab booking<\/li><li>Intentional or attempted usage of the Grab platform as a proxy for criminal activities such as drug trafficking, money-laundering, transportation of illegal goods and items<\/li><li>Accepting items for delivery other than those allowed by the service without reporting to Grab\/authorities: (a) illegal\/suspicious items (e.g. illegal drugs), (b) dangerous goods (e.g. weapons), (c) items deemed prohibited in GrabExpress waybill or (d) any other item prohibited by law<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Look after your vehicle.<\/strong><\/span><\/h3><p>Maintain your vehicle in a good operating condition, in accordance with industry safety standards and local regulatory requirements. Make sure you only use the vehicle that is registered with Grab.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal16\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p><ul><li>Complaints on condition of your safety equipment (seatbelt \/ helmet)<\/li><li>Internal\/external damage on vehicle affecting quality or safety of the vehicle (e.g. windscreen cracked, door or windows not working, air conditioning not working)<\/li><li>Driving a different vehicle\/plate\/account than the one indicated in the app<\/li><li>Driving or riding a different vehicle\/plate\/account than the one indicated in the app<\/li><li>Permitting any other person to use your vehicle or license to do Grab bookings on your behalf<\/li><li>Not using the correct mode of transport\/delivery as registered with Grab<\/li><li>Sharing or pooling of vehicle during bookings\/deliveries<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Practise good hygiene.<\/strong><\/span><\/h3><p>Maintain good personal hygiene at all times. Please do your part to ensure a safe environment for your customers, your family, and yourself. Regularly refer to latest official guidelines for requirements on personal and vehicle cleanliness.<\/p><p><strong>Examples of Infringement<\/strong><\/p><ul><li>Not wearing mask or face shield during bookings \/ deliveries<\/li><li>Driving or riding if you feel unwell<\/li><li>Failure to inform Grab if you contract COVID-19 or were exposed to a person who contracted COVID-19<\/li><li>Not ventilating or disinfecting vehicle \/ delivery bag regularly<\/li><li>Not washing hands or sanitising regularly<\/li><li>Not maintaining social distancing when waiting for bookings or collecting orders from merchant-partners<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9462\" aria-expanded=\"false\">Respect Our Grab Users<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9462\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9462\" tabindex=\"0\" hidden=\"hidden\"><h3><span style=\"color: #00b140\"><strong>Respect the privacy of our Gr<span style=\"color: #00b140\">ab users.<\/span><\/strong><\/span><\/h3>\nYou MUST keep confidential all personal data (i.e. name, mobile number and address) that comes into your possession. Unauthorised collection, use or disclosure of personal data of our users is strictly prohibited. It is your responsibility to comply with local privacy laws and regulations should you choose to use personal in-vehicle cameras.\n\n<p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal21\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p> \n<ul>\n \t<li>Sharing, distributing and\/or publishing a user\u2019s or entity\u2019s personal identifiable information without their consent or in a defamatory nature<\/li>\n \t<li>Illegal recording of audio or video of users (e.g. through concealed or disguised recording devices)<\/li>\n<\/ul>\n\n<hr \/>\n\n<h3><span style=\"color: #00b140\"><strong>Do not discriminate.<\/strong><\/span><\/h3>\nYou shall not refuse to provide services or make derogatory comments about anyone based on their race, religion, nationality, disability, sexual orientation, gender or, gender identity, age or any other characteristic.\n\n<p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal22\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p>\n<ul>\n \t<li>Refusing or cancelling a booking based on the user\u2019s characteristic(s)<\/li>\n \t<li>Use of any remarks either verbally or through text messages that could comment on a persons race, religion, nationality, disability, sexual orientation, gender, age or other characteristics<\/li>\n<\/ul>\n\n<hr \/>\n\n<h3><span style=\"color: #00b140\"><strong>Be fair to our Grab users.<\/strong><\/span><\/h3>\nHonour a booking that you have accepted and do not unreasonably cancel jobs or transfer a job to someone else. Discuss and agree with the user before taking an alternative route. Honour all promo codes and discounts given to users. You shall not have another person or pet inside your vehicle while you are on the Grab platform. Wait for your user for a reasonable amount of time.\n\n<p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal23\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p>\n<ul>\n \t<li>Picking up passenger with another passenger in the vehicle for non-GrabShare rides<\/li>\n \t<li>Dropping off delivery with another user in vehicle<\/li>\n \t<li>Requesting another driver to pick up passenger or passenger to ride with another driver<\/li>\n \t<li>Overcharging by collecting a higher fare stated on the app or meter, entering a wrong surcharge, or setting your own fare not in accordance with the rates in the Grab app<\/li>\n \t<li>For GrabTaxi bookings, failure to turn on taxi meter during the booking<\/li>\n \t<li>Cancelling a booking without a valid reason or giving a false reason (e.g. \u201cRestaurant is closed)<\/li>\n \t<li>Asking user to exit the vehicle before booking is complete<\/li>\n \t<li>Not dropping user or delivery at destination without reasonable cause<\/li>\n \t<li>Making an unnecessary detour (e.g. to fill fuel)<\/li>\n \t<li>Collecting cash for non-cash (e.g. GrabPay) bookings<\/li>\n \t<li>Not honoring promos or discounts given to users<\/li>\n<\/ul>\n\n<hr \/>\n\n<h3><span style=\"color: #00b140\"><strong>Be well-mannered with our Grab users.<\/strong><\/span><\/h3>\nBe properly and decently attired at all times. Wear your Grab delivery attire, if applicable. Be polite in your interactions with our users and accede to reasonable requests from users such as adjusting the air-conditioning or radio volume, and assisting passengers with luggage when requested. Users also have a right to a clean, smoke-free ride.\n\n<p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal24\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p>\n<ul>\n \t<li>Smoking during bookings (e.g. in the vehicle or when making a delivery)<\/li>\n \t<li>Inappropriate attire (e.g. shorts\/sleeveless shirts\/slippers)<\/li>\n \t<li>Dirty or unhygienic (interior or exterior) vehicle such as cigarette or any uncomfortable smell<\/li>\n \t<li>Failure to adhere to passenger\u2019s request to lower the radio volume or roll the car windows down<\/li>\n \t<li>Verbal in-person exchange of words that are deemed overtly personal which includes attempts to obtain another person\u2019s phone number, home address, daily activities and routine, other personal non-sexual information<\/li>\n<\/ul>\n\n<hr \/>\n\n<h3><span style=\"color: #00b140\"><strong>Ensure a seamless experience.<\/strong><\/span><\/h3>\nCommunicate with and wait for your passenger at the correct pick-up point and allow them to alight at the chosen drop-off point. Confirm your passenger\u2019s identity before driving off. Agree with your passenger on the route to take. Only complete the booking after the passenger has alighted from the vehicle or after the order has been delivered. Do not solicit users to make an off-platform booking or recommend other ride booking apps to them. Do not tamper with your food or delivery items, and ensure they are stored in the appropriate delivery bags.\n\n<p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal25\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p>\n<ul>\n \t<li>Forcing passenger to be picked up\/dropped off at non designated location<\/li>\n \t<li>Forcing users to cancel booking without a valid reason<\/li>\n \t<li>Failure to pick up or drop parcel at designation location<\/li>\n \t<li>Intentionally picking up another driver\u2019s passenger<\/li>\n \t<li>Intentionally preventing other drivers from picking up passengers \/ fulfilling orders<\/li>\n \t<li>Making an off-platform booking with users<\/li>\n \t<li>Changing route without passenger\u2019s permission<\/li>\n \t<li>Promoting other services during service to user<\/li>\n \t<li>Soliciting for\/with passenger\/customer\/merchant\/other driver-\/delivery-partners<\/li>\n \t<li>Tampering of food or delivery items<\/li>\n \t<li>Inability to issue waybill and proper proof of pick-up, proof of delivery photos<\/li>\n<\/ul>\n\n<hr \/>\n\n<h3><span style=\"color: #00b140\"><strong>In case of emergency\u2026<\/strong><\/span><\/h3>\nAlways call the authorities first. Once all parties are safe and authorities have been notified, contact Grab to report the incident. You will be penalised using Grab Emergency Hotline for Non-Emergency matters\n\n<p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal26\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p>\n<ul>\n \t<li>Failing to inform Grab within 48 hours of a road traffic accident<\/li>\n \t<li>Intentionally evading responsibility towards users including affected third party after accident occurs<\/li>\n \t<li>Intentionally using Grab Emergency Hotline for non-emergency matters<\/li>\n<\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9463\" aria-expanded=\"false\">Be a Good Grab Citizen<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9463\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9463\" tabindex=\"0\" hidden=\"hidden\"><h3><span style=\"color: #00b140\"><strong>Act in goo<span style=\"color: #00b140\">d faith.<\/span><\/strong><\/span><\/h3><p>Do not cheat or defraud Grab by any method such as sharing or creating duplicate accounts. Use only the official Grab application downloaded from the Google Play\/Apple Store. Do not keep applications or devices with the potential of modifying Grab\u2019s intended user experience. This includes location spoofing applications, rooted\/jailbroken\/modified devices and\/or xposed frameworks. Do not complete a booking without picking up the user or order. Always provide truthful information when creating \/accessing your account, or disputing charges or fees. Use offers and promotions only as intended. If your user leaves their belongings behind, you are required to inform Grab and make every effort to return the item to the user or Grab. Do not key in additional charges that were incurred from additional services that are not part of Grab. Make sure to maintain a positive balance in your cash \/credit wallets.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal31\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p><ul id=\"ul31\" class=\"ul-violation\"><li>Any form of gaming incentives, fares and other earnings component. This includes but is not limited to conspiracy with passenger\/merchants\/drivers\/peer\/Grab employee and creating false bookings\/accounts with fellow driver<\/li><li>Deliberately using faulty device\/handphone which impairs GPS<\/li><li>Retaining possession of passenger property left behind in vehicle for more than 48 hours after confirming with Grab<\/li><li>False completion of trips \u2013 completing ride or order without arriving at actual pickup or dropoff point<\/li><li>Covering or obscuring face of meter (GrabTaxi only)<\/li><li>Driver did not send receipt, keyed-in wrong amount on receipt or refuse to give receipt (GrabTaxi only)<\/li><\/ul><p class=\"btn-ul\" data-target=\"#ul31\">See less<\/p><hr \/><h3><span style=\"color: #00b140\"><strong>Respect our Grab staff.<\/strong><\/span><\/h3><p>Be cooperative and do not abuse, threaten or harass our Grab staff in our premises, over the telephone or on social media. These acts include unauthorised photo\/video-taking, stalking and asking for contact details.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal32\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p><ul><li>Insulting or threatening Grab or its employees in all forms<\/li><li>Exposing Grab or its employees on Social Media<\/li><\/ul><hr \/><h3><strong>Maintain good behaviour on the platform.<\/strong><\/h3><p>Excessive cancellations, low acceptance rates and low ratings have been linked to fraud and safety issues. Keep your Cancellation Rate, Acceptance Rate, and Driver Rating in accordance with the prevailing policy<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal33\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p><ul><li>Low star rating in accordance with the prevailing policy (*)<\/li><li>High cancellation rate and Low Acceptance rate in accordance with the prevailing policy (*)<\/li><li>High cancellation rate and Low Acceptance rate in accordance with the prevailing policy (*) but not the prevailing policy in clause 2<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Be open to feedback and training.<\/strong><\/span><\/h3><p>We value the feedback of both our users and driver-partners. We continuously evaluate a driver\u2019s driver-partner\u2019s performance and provide feedback accordingly. You may be required to attend training sessions organised by Grab to improve your service levels.<\/p><p class=\"btn-ul\" data-toggle=\"modal\" data-target=\"#modal34\"><span style=\"font-weight: 400\">Examples of Infringement<\/span><\/p><ul><li>Failure to attend reeducation session due to violation of Code of Conduct<\/li><li>Failure to complete any mandatory training as required by Grab<\/li><\/ul><hr \/><h3><span style=\"color: #00b140\"><strong>Reporting of Concerns: Grab Employees.<\/strong><\/span><\/h3><p>Please note that this channel is for reporting of fraud\/wrongdoings by Grab employees only. For violations by other parties such as Grab drivers, consumers or merchants, you may report them through the Grab FairPlay programme\u00a0<a href=\"https:\/\/help.grab.com\/driver\/en-my\/360001741447\">here<\/a>. For all other issues, please report them through the Help Centre. You may refer\u00a0<a href=\"https:\/\/help.grab.com\/driver\/en-my\/900006390783-How-to-report-an-issue-via-the-Help-Centre\">here<\/a>\u00a0for a guide on how you can submit a report on the Help Centre. Make sure to use the correct channel when reporting an issue so we can help you out as soon as we can.<\/p><p>You may report any suspected fraud\/wrongdoing by Grab employees via the following means. Please note that this channel is for reporting of fraud\/wrongdoings by Grab employees only.<\/p><p><span data-sheets-formula-bar-text-style=\"font-size:16px;color:#333333;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;\">Email:\u00a0<\/span><a class=\"waffle-rich-text-link\" data-sheets-formula-bar-text-link=\"mailto:whistleblowing@grab.com\" data-sheets-formula-bar-text-style=\"font-size:16px;color:#333333;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;\">whistleblowing@grab.com<\/a><\/p><p><span data-sheets-formula-bar-text-style=\"font-size:16px;color:#333333;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;\">Online reporting tool: <a class=\"waffle-rich-text-link\" href=\"http:\/\/grb.to\/whistleblow\" data-sheets-formula-bar-text-link=\"https:\/\/grab.ethicspoint.com\/\" data-sheets-formula-bar-text-style=\"font-size:13px;color:#1155cc;font-weight:normal;text-decoration:underline;font-family:''Arial'';font-style:normal;text-decoration-skip-ink:none;\">grb.to\/whistleblow<\/a><\/span><\/p><p>Grab shall observe the following principles with regards to any such concerns\/issues raised in good faith:<\/p><ul><li>Confidentiality: All reports made and the identities of the whistleblowers will be kept strictly confidential, to the extent allowed by law and the needs of the investigation.<\/li><li>Retaliation: Grab does not tolerate any form of retaliation, reprisal or harassment against whistleblowers.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86130c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86130c0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1622396\" data-id=\"1622396\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebeb144 elementor-widget elementor-widget-text-editor\" data-id=\"ebeb144\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Note:<br \/>(A). Due to severity of violation, unsolves fraudulent activities before application period, specifically those that occurred before 00:00:01 of October 09 2023, will be processed according to this latest treatment. The fraud cases with a large amount of money will be transferred to authorities party to investigate and handle.<\/p><p>(B). This code of conduct and treatments MUST be fully respected and followed, unless directed by Grab&#8217;s management. Notwithstanding to any terms in the contrary, depend-ing on severity of each case, including but not limited to the behaviors listed in this code of conduct, Grab reserves the right, under the duly authorization from the transporta-tion partners, to apply measurements differently, including the but not limited to permanently ban driver account from the first violation.<\/p><p>(C). Apart from those as prescribed herein, Grab will provide information to the investigating agency or other competent authorities for the serious acts of the car providers, car owners, drivers listed below and will temporarily lock the Grab app, discontinue cooperation until having the official conclusion from the investigation agency and\/or other competent authority:<\/p><p>(D). Violation for the third time, penalty is suspended the account. If dax violates fourth time, depending on the seriousness, Grab can make decision including apply other penalties or terminate relationships with driver partner forever<\/p><p>(E). For acts that are not specified in this Code of Conduct but in cases where Grab assesses that they have the potential to affect Grab&#8217;s image, service quality or the interests of Passengers (including but not limited to the safety of life and health), depending on the nature and extent of the behavior, Grab has the full right to impose sanctions including but not limited to suspension of the right to use the application. Permanent use with Driver Partner.<br \/>(F). Acts related to harassment, sexual harassment, indecent behavior; drugs and prohibited goods; Discrimination will be considered a serious violation and the handling measure &#8220;Permanent suspension of the right to use the application&#8221; may be immediately applied.<br \/>(G). Passengers as defined in this Code of Conduct are understood to include users, passengers, merchant\/restaurant partners and all other individuals and organizations using or related to the service Operated\/provided by Grab.<br \/>(H). \u201cReasonable reasons&#8221; are reasons specified in legal documents or reasons that Grab, at its sole discretion, assesses to be reasonable, safe and\/or appropriate compatible with Grab&#8217;s service nature and operating procedures.<br \/>(I) For Legal Entity Partners: By signing the consent in this appendix, Legal Entity Partners understand that for future changes related to the Code of Conduct, Grab will implement Notify Legal Partners via email registered with Grab.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d927c6c elementor-section-height-min-height section-custom-html elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d927c6c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0b148fe\" data-id=\"0b148fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6d7076 elementor-widget elementor-widget-text-editor\" data-id=\"a6d7076\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal11\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>Infringement Category<\/strong><\/p><ul><li>1.1 Providing fake documents<p><em>Actions for Infringement<\/em><\/p><ul><li>First, Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><li>1.2 Driving without valid insurance or driving license or other permits as may be required by the relevant authorities<p><em>Actions for Infringement<\/em><\/p><ul><li>First Offence: <em>Suspend until submission of valid license<\/em><\/li><li>Second Offence: <em>Suspend until submission of valid license<\/em><\/li><li>Third Offence: <em>Suspend until submission of valid license<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14017e6 elementor-widget elementor-widget-text-editor\" data-id=\"14017e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal12\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>Infringement Category<\/strong><\/p><ul><li><p>2.1 Committing criminal acts on the platform such as physical\/sexual assault, rape, robbery, murder and kidnap<\/p><p><em>Actions for Infringement<\/em><\/p><ul><li>First, Second, ThirdOffence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>2.2 Sexual harassment &#8211; Harass pax, send inappropriate messages of a sexual nature<\/p><p><em>Actions for Infringement<\/em><\/p><ul><li>First, Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc07741 elementor-widget elementor-widget-text-editor\" data-id=\"fc07741\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal13\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>Infringement Category<\/strong><\/p><ul><li><p>3. Committing criminal acts which relevant authorities are investigating, prosecution, trial<\/p><p><em>Actions for Infringement<\/em><\/p><ul><li>First Offence: Suspend the right to use the application until valid documents are provided<\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e60b73c elementor-widget elementor-widget-text-editor\" data-id=\"e60b73c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal14\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>Infringement Category<\/strong><\/p><ul><li><p>4.1 Causing accidents due to drivers not complying with road traffic regulations<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>4.2 Intentionally hiding the vehicle plate number<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>4.3 Committing dangerous driving or do not commit traffic violations\u00a0(for example: Violations of traffic laws; Receiving many feedback from Passengers about unsafe driving; Receiving many warnings from the system about driving at unsafe speeds&#8230;)<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 7 days<\/em><\/li><li>Second Offence: <em>Suspends 14 days<\/em><\/li><li>Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acc1d36 elementor-widget elementor-widget-text-editor\" data-id=\"acc1d36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal15\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>5.1 Possession of drugs or any drug-related offences<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>5.2 Using alcohol, beer, tobacco, stimulants or other prohibited substances when providing services<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c65f4f elementor-widget elementor-widget-text-editor\" data-id=\"4c65f4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal16\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>6.1 Driving a vehicle with a different car plate<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>6.2 Violate Driver Terms and conditions related to advertising on vehicles<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend until remove ads<\/em><\/li><li>Second Offence: <em>Suspend until remove ads<\/em><\/li><li>Third Offence: <em>Suspend until remove ads<\/em><\/li><\/ul><\/li><li><p>6.3 Fail to stick the stamps, badge, or logo on the vehicle according to the laws and Grab&#8217;s policy while providing services through the Grab app (for example: Contract vehicle badges, Grab logo&#8230;)<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend Grab account of drivers on violation vehicle until the vehicle qualifies<\/em><\/li><li>Second Offence: <em>Suspend Grab account of drivers on violation vehicle until the vehicle qualifies<\/em><\/li><li>Third Offence: <em>Suspend Grab account of drivers on violation vehicle until the vehicle qualifies<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>6.4 Grab Operating vehicles that violate to legal requirements (e.g., a trip monitoring device that isn&#8217;t working, ehicle registration has expired, etc.)<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend Grab account of drivers on violation vehicle until the vehicle qualifies<\/em><\/li><li>Second Offence: <em>Suspend Grab account of drivers on violation vehicle until the vehicle qualifies<\/em><\/li><li>Third Offence: <em>Suspend Grab account of drivers on violation vehicle until the vehicle qualifies<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75b1140 elementor-section-height-min-height section-custom-html elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"75b1140\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a940be4\" data-id=\"a940be4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b33cb4d elementor-widget elementor-widget-text-editor\" data-id=\"b33cb4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal21\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>7. Violation of PDPA &#8211; dax shares pax&#8217;s personal details or pax&#8217;s photos with another person or posts it on social media<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a32a0e elementor-widget elementor-widget-text-editor\" data-id=\"6a32a0e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal22\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>8. Use of racist remarks either verbally or through text messages<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-041353b elementor-widget elementor-widget-text-editor\" data-id=\"041353b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal23\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>9.1 Picking up passenger with another passenger in the vehicle (non-GrabShare rides)<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 7 days<\/em><\/li><li>Second Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>9.2 Terminating ride or asking pax to leave the vehicle halfway through the ride without valid reason<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>9.3 Overcharging &#8211; setting your own fares not in accordance with the rates in the Grab app<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Warning and Clawback fare overcharged<\/em><\/li><li>Second Offence: <em>Suspend 3 days and Clawback fare overcharged<\/em><\/li><li>Third Offence: <em>Suspend 7 days and Clawback fare overcharged<\/em><\/li><\/ul><\/li><li><p>9.4 Conduct a trip violates regulations\/processes\/operations (including but not limited to incorrect operations\/failure to perform operations on the application; failure to perform\/incorrectly performed the Delivery Form for delivery services by 2-wheel, 3-wheel and 4-wheel vehicles\/ Transport order for delivery services by car, truck, van; failure to enter\/record freight in accordance with regulations; Allow any person or pets are not within the scope of providing accompanying services) while providing services on the Grab App<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Warning<\/em><\/li><li>Second Offence: <em>Suspend 3 days<\/em><\/li><li>Third Offence: <em>Suspend 7 days<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>9.4 Conduct an incorrect trip service (getting a GrabBike or GrabCar trip, but offering food delivery or other delivery services, or transporting people for delivery services on the app)<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 7 days<\/em><\/li><li>Second Offence: <em>Suspend 14 days<\/em><\/li><li>Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21b9b09 elementor-widget elementor-widget-text-editor\" data-id=\"21b9b09\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal24\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>10.1 Not wearing Grab uniforms\/decently attired<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Warning<\/em><\/li><li>Second Offence: <em>Suspend 3 days<\/em><\/li><li>Third Offence: <em>Suspend 7 days<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>10.2 Using old, torn\/faded uniforms or not provided by Grab\/not purchased directly from Grab\/Grab&#8217;s partner suppliers<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First, Second, Third\u00a0 Offence: <em>Temporarily revoke the application&#8217;s access until standard uniforms are added<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>10.3 Calling, texting, wearing headphone or using speakers to make loud noise when driving with Pax<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 3 days<\/em><\/li><li>Second Offence: <em>Suspend 7 days<\/em><\/li><li>Third Offence: <em>Suspend 14 days<\/em><\/li><\/ul><\/li><li><p>10.4 Rude, bad behavior to Pax, merchant-partners, or raising your voice to cause disorder in restaurant areas, supermarkets, or business establishments.<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 3 days<\/em><\/li><li>Second Offence: <em>Suspend 7 days<\/em><\/li><li>Third Offence: BAN<\/li><\/ul><\/li><li><p>10.5 Injuring pax by negligence<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 7 days<\/em><\/li><li>Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>10.6 Using the Grab application to place orders\/rides without the purpose of using the service, affecting other Grab partners<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 7 days<\/em><\/li><li>Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>10.7 Insulting the honor and dignity of Pax in any form<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First, Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35ac262 elementor-widget elementor-widget-text-editor\" data-id=\"35ac262\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal25\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>11.1 Accept booking but did not pick up Pax, Cancel booking or ask Pax to cancel without valid reason<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Warning and Compensation for order value<\/em><\/li><li>Second Offence: <em>Suspend 3 days and Compensation for order value<\/em><\/li><li>Third Offence: <em>Suspend 7 days and Compensation for order value<\/em><\/li><\/ul><\/li><li><p>11.2 Not confirm your passenger&#8217;s booking information before picking up<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Warning<\/em><\/li><li>Second Offence: <em>Suspend 3 days<\/em><\/li><li>Third Offence: <em>Suspend 7 days<\/em><\/li><\/ul><\/li><li><p>11.3 Intentionally picking up another dax&#8217;s pax<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 3 days<\/em><\/li><li>Second Offence: <em>Suspend 7 days<\/em><\/li><li>Third Offence: <em>Suspend 14 days<\/em><\/li><\/ul><\/li><li><p>11.4 Driver takes a detour with unexpected route, this takes more time for passenge<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Warning<\/em><\/li><li>Second Offence: <em>Suspend 3 days<\/em><\/li><li>Third Offence: <em>Suspend 7 days<\/em><\/li><\/ul><\/li><li><p>11.5 Making an off-platform booking with pax<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 3 days<\/em><\/li><li>Second Offence: <em>Suspend 7 days<\/em><\/li><li>Third Offence: <em>Suspend 14 days<\/em><\/li><\/ul><\/li><li><p>11.6 Drop off pax at non-designated locations without Pax&#8217;s permit<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Warning<\/em><\/li><li>Second Offence: <em>Suspend 3 days<\/em><\/li><li>Third Offence: <em>Suspend 7 days<\/em><\/li><\/ul><\/li><li><p>11.7 Tampering of food items<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Warning and Compensate for the value of damaged\/wrongly purchased\/wrongly delivered food<\/em><\/li><li>Second Offence: <em>Suspend 3 days and Compensate for the value of damaged\/wrongly purchased\/wrongly delivered food<\/em><\/li><li>Third Offence: <em>Suspend 7 days and Compensate for the value of damaged\/wrongly purchased\/wrongly delivered food<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>11.8 Partner conducts the trip incorrectly with procedures\/operations, incorrectly updates the order status, leading to loss of fares, promotions, and order value; or the Partner loses or damages the Passenger&#8217;s package<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em><em>Suspen<\/em>d 14 days until compensation for goods value is completed. After the specified time: Permanently stop the right to use the application &amp; deduct the deposit and\/or trip revenue to compensate for the value of the goods<\/em><\/li><li>Second, Third Offence: <i>BAN &amp; <em>Permanently stop the right to use the application &amp; deduct the deposit and\/or trip revenue to compensate for the value of the goods<\/em><\/i><\/li><\/ul><\/li><\/ul><ul><li><p>11.9 Using Grab uniforms and brands to influence Grab (including but not limited to: Asking Pax to use services outside the app; Using Grab&#8217;s image and brand to pick up foreign customers; Fraudulently taking over Grab take property&#8230;)<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First, Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf6b555 elementor-widget elementor-widget-text-editor\" data-id=\"bf6b555\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal26\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>12.1 Failing to inform Grab\/ competent authority of a road traffic accident<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 14 days<\/em><\/li><li>Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>12.2 Failing to comply with regulations\/instructions of Grab or state agencies on measures to ensure service quality and safety for Partners\/Passengers<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Warning<\/em><\/li><li>Second Offence<em>: Suspend 3 days<\/em><\/li><li>Third Offence: <em>Suspend 7 days<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>12.3 When a transportation accident happens, leaving passengers unattended or avoiding accountability afterward<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First, Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-97c82f4 elementor-section-height-min-height section-custom-html elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"97c82f4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-99bc610\" data-id=\"99bc610\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b2ab10 elementor-widget elementor-widget-text-editor\" data-id=\"8b2ab10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal31\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>13.1 Any Fraudulent activity to exploit from company&#8217;s incentive\/reward; Complete ride without pax or order; Self-booking\/pre-arranged booking; Not honouring promo codes \/ corporate bookings; Cancel ride but complete with pax; Having others (familiar pax, friends,family,etc) create rides\/bookings; Using other apps, softwares to exploit company&#8217;s incentive<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Void\/clawback incentives or\/and Ban<\/em><\/li><li>Second Offence: <em>Void\/clawback incentives or\/and Ban<\/em><\/li><li>Third Offence: <em>Void\/clawback incentives or\/and Ban<\/em><\/li><\/ul><\/li><li><p>13.2 Take advantage of policy of cancellation, for example driver gets paid due to cancellation with reason of passenger not showing up; waits more than 5 minutes; passenger cancels at late time<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 3 days and clawback money that already paid to driver due to abuse<\/em><\/li><li>Second Offence: <em>Suspend 7 days and clawback money that already paid to driver due to abuse<\/em><\/li><li>Third Offence: <em>Suspend 14 days and clawback money that already paid to driver due to abuse<\/em><\/li><\/ul><\/li><li><p>13.3 Sharing Grab&#8217;s account with other drivers or Using Grab&#8217;s account of other drivers<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>13.4 Transfer a job to someone else<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>13.5 Retaining possession of pax&#8217;s property left behind in vehicle for more than 48 hours<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend until to return the item to the passenger or Grab<\/em><\/li><li>Second Offence: <em>Suspend 7 days if returned the item to the passenger or Grab<\/em><\/li><li>Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>13.6 Purposely not return items that pax forget and left in the car, contact pax and ask them to pay if dax give it back to pax. Dax doesn\u2019t provide correct information when Grab contacts Dax to get further details about the items.<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>13.7 Not handing in COD in time<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em><em>Suspen<\/em>d &amp; deduct the deposit and\/or trip revenue to compensate for the value of the goods<\/em><\/li><li>Second, Third Offence: <i>BAN <em>&amp; deduct the deposit and\/or trip revenue to compensate for the value of the goods<\/em><\/i><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2e4616 elementor-widget elementor-widget-text-editor\" data-id=\"a2e4616\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal32\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>14.1 Threatening of Grab staff at GDC or over the telephone or on social media<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>14.2 Distorting information, reduce the prestige and branding of Grab<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0aba1b elementor-widget elementor-widget-text-editor\" data-id=\"f0aba1b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal33\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><ul><li><p>15.1 Low star rating in accordance with the prevailing policy\u00a0<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend until training is completed<\/em><\/li><li>Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>15.2 High cancellation rate and Low Acceptance rate in accordance with the prevailing policy<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <em>Suspend 7 days<\/em><\/li><li>Second Offence: <em>Suspend 14 days<\/em><\/li><li>Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><li><p>15.3 Trip completion rate during the day or week \u2264 10%<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First, Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><ul><li><p>15.4 Received negative feedbacks from Pax within six months, met the specified threshold for any of the behavior(s) outlined in the Code of Conduct or another behavior(s) mentioned in (E) below<\/p><p><i>Actions for Infringement<\/i><\/p><ul><li>First Offence: <i>Remind\u00a0<\/i><\/li><li>Second, Third Offence: <em>BAN<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1876729 elementor-widget elementor-widget-text-editor\" data-id=\"1876729\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"modal34\" class=\"modal fade centered-modal\" role=\"dialog\" data-backdrop=\"false\"><div class=\"modal-dialog\"><div class=\"modal-content\"><div class=\"modal-body\"><div class=\"\"><span class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\u00d7<\/span><\/div><div class=\"display-flex\"><p><strong>Violation Category<\/strong><\/p><ul><li><p>16. Failure to attend refresher training due to violation of Code of Conduct<\/p><p><em>Penalties for Violation<\/em><\/p><ul><li>First Offence: <em>Suspend until completed attend refresher<\/em><\/li><li>Second Offence: <em>Suspend until completed attend refresher<\/em><\/li><li>Third Offence: <em>Suspend until completed attend refresher<\/em><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"parent":0,"menu_order":0,"template":"elementor_header_footer","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/52478"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":140,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/52478\/revisions"}],"predecessor-version":[{"id":194221,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/52478\/revisions\/194221"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/media?parent=52478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}