{"id":204957,"date":"2026-05-04T09:42:18","date_gmt":"2026-05-04T01:42:18","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?post_type=policy&#038;p=204957"},"modified":"2026-05-04T10:20:41","modified_gmt":"2026-05-04T02:20:41","slug":"chinh-sach-bao-ve-quyen-loi-cua-nguoi-tieu-dung-de-bi-ton-thuong","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/vn\/en\/terms-policies\/chinh-sach-bao-ve-quyen-loi-cua-nguoi-tieu-dung-de-bi-ton-thuong\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng d\u1ec5 b\u1ecb t\u1ed5n th\u01b0\u01a1ng"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"204957\" class=\"elementor elementor-204957\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fef8cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fef8cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57c47d3\" data-id=\"57c47d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18834e0 elementor-widget elementor-widget-text-editor\" data-id=\"18834e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">C\u1eadp nh\u1eadt ng\u00e0y: 04\/5\/2026<\/span><\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd1828d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd1828d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1965498\" data-id=\"1965498\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d5c15b elementor-widget elementor-widget-text-editor\" data-id=\"4d5c15b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Theo quy \u0111\u1ecbnh <\/span><span style=\"font-weight: 400;\">c\u1ee7a Lu\u1eadt B\u1ea3o v\u1ec7 Quy\u1ec1n l\u1ee3i Ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ed1 19\/2023\/QH15 v\u00e0 c\u00e1c v\u0103n b\u1ea3n h\u01b0\u1edbng d\u1eabn (sau \u0111\u00e2y g\u1ecdi chung l\u00e0 \u201c<\/span><b>Lu\u1eadt B\u1ea3o v\u1ec7 NTD<\/b><span style=\"font-weight: 400;\">\u201d), <\/span><span style=\"font-weight: 400;\">ng\u01b0\u1eddi ti\u00eau d\u00f9ng d\u1ec5 b\u1ecb t\u1ed5n th\u01b0\u01a1ng (\u201c<\/span><b>NTD DBTT<\/b><span style=\"font-weight: 400;\">\u201d) l\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u01b0\u1ee3c \u01b0u ti\u00ean h\u1ed7 tr\u1ee3 trong vi\u1ec7c gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c quy\u1ec1n kh\u00e1c c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Grab <\/span><span style=\"font-weight: 400;\">cam k\u1ebft \u0111\u1ed1i x\u1eed c\u00f4ng b\u1eb1ng v\u1edbi t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng, bao g\u1ed3m vi\u1ec7c \u0111\u1ea3m b\u1ea3o nh\u1eefng NTD DBTT c\u0169ng c\u00f3 nh\u1eefng tr\u1ea3i nghi\u1ec7m nh\u01b0 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00e1c tr\u00ean m\u1ecdi ph\u01b0\u01a1ng di\u1ec7n.<\/span><span style=\"font-weight: 400;\"> Tr\u00ean c\u01a1 s\u1edf \u0111\u00f3, Grab x\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng d\u1ec5 b\u1ecb t\u1ed5n th\u01b0\u01a1ng, \u00e1p d\u1ee5ng trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan ph\u00e1t sinh tr\u00ean n\u1ec1n t\u1ea3ng Grab v\u1edbi c\u00e1c n\u1ed9i dung c\u1ee5 th\u1ec3 nh\u01b0 sau:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2cde79 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2cde79\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29df516\" data-id=\"29df516\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5eb67e0 elementor-widget elementor-widget-text-editor\" data-id=\"5eb67e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>1. \u0110\u1ecbnh ngh\u0129a NTD DBTT\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Theo quy \u0111\u1ecbnh c\u1ee7a Lu\u1eadt B\u1ea3o v\u1ec7 NTD, NTD DBTT l\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 kh\u1ea3 n\u0103ng ch\u1ecbu nhi\u1ec1u t\u00e1c \u0111\u1ed9ng b\u1ea5t l\u1ee3i v\u1ec1 ti\u1ebfp c\u1eadn th\u00f4ng tin, s\u1ee9c kh\u1ecfe, t\u00e0i s\u1ea3n, gi\u1ea3i quy\u1ebft tranh ch\u1ea5p t\u1ea1i th\u1eddi \u0111i\u1ec3m mua ho\u1eb7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5, bao g\u1ed3m:<\/span><\/p><p><span style=\"font-weight: 400;\">a. Ng\u01b0\u1eddi cao tu\u1ed5i theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 ng\u01b0\u1eddi cao tu\u1ed5i;<\/span><\/p><p><span style=\"font-weight: 400;\">b. Ng\u01b0\u1eddi khuy\u1ebft t\u1eadt theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 ng\u01b0\u1eddi khuy\u1ebft t\u1eadt;<\/span><\/p><p><span style=\"font-weight: 400;\">c. Tr\u1ebb em theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 tr\u1ebb em;<\/span><\/p><p><span style=\"font-weight: 400;\">d. Ng\u01b0\u1eddi d\u00e2n t\u1ed9c thi\u1ec3u s\u1ed1; ng\u01b0\u1eddi sinh s\u1ed1ng t\u1ea1i v\u00f9ng \u0111\u1ed3ng b\u00e0o d\u00e2n t\u1ed9c thi\u1ec3u s\u1ed1 v\u00e0 mi\u1ec1n n\u00fai, h\u1ea3i \u0111\u1ea3o, v\u00f9ng c\u00f3 \u0111i\u1ec1u ki\u1ec7n kinh t\u1ebf &#8211; x\u00e3 h\u1ed9i kh\u00f3 kh\u0103n, v\u00f9ng c\u00f3 \u0111i\u1ec1u ki\u1ec7n kinh t\u1ebf &#8211; x\u00e3 h\u1ed9i \u0111\u1eb7c bi\u1ec7t kh\u00f3 kh\u0103n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;<\/span><\/p><p><span style=\"font-weight: 400;\">e. Ph\u1ee5 n\u1eef \u0111ang mang thai ho\u1eb7c nu\u00f4i con d\u01b0\u1edbi 36 th\u00e1ng tu\u1ed5i;<\/span><\/p><p><span style=\"font-weight: 400;\">f. Ng\u01b0\u1eddi b\u1ecb b\u1ec7nh hi\u1ec3m ngh\u00e8o theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt; v\u00e0<\/span><\/p><p><span style=\"font-weight: 400;\">g. Th\u00e0nh vi\u00ean h\u1ed9 ngh\u00e8o theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/span><\/p><p><span style=\"font-weight: 400;\">N\u1ed9i dung t\u1ea1i m\u1ee5c n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt t\u00f9y thu\u1ed9c v\u00e0o quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u00e0\/ ho\u1eb7c h\u01b0\u1edbng d\u1eabn c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n t\u00f9y t\u1eebng th\u1eddi \u0111i\u1ec3m.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f68c7b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f68c7b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2cbcc4f\" data-id=\"2cbcc4f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-290d480 elementor-widget elementor-widget-text-editor\" data-id=\"290d480\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>2. Cam k\u1ebft c\u1ee7a Grab \u0111\u1ed1i v\u1edbi NTD DBTT<\/strong><\/p><p><span style=\"font-weight: 400;\">a. B\u1ea3o \u0111\u1ea3m vi\u1ec7c th\u1ef1c hi\u1ec7n quy\u1ec1n c\u1ee7a NTD DBTT trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a Grab theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;<\/span><\/p><p><span style=\"font-weight: 400;\">b. \u0110\u1ea3m b\u1ea3o NTD DBTT \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi, kh\u00f4ng t\u1eeb ch\u1ed1i gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u c\u1ee7a NTD DBTT do kh\u00e1c bi\u1ec7t v\u1ec1 ti\u1ebfng n\u00f3i, ch\u1eef vi\u1ebft, phong t\u1ee5c, t\u1eadp qu\u00e1n. Khi ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 k\u00e8m theo ch\u1ee9ng c\u1ee9, t\u00e0i li\u1ec7u ch\u1ee9ng minh m\u00ecnh l\u00e0 NTD DBTT v\u00e0 v\u1ec1 vi\u1ec7c quy\u1ec1n l\u1ee3i c\u1ee7a m\u00ecnh b\u1ecb x\u00e2m ph\u1ea1m, Grab s\u1ebd \u01b0u ti\u00ean ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd v\u00e0 kh\u00f4ng chuy\u1ec3n y\u00eau c\u1ea7u c\u1ee7a NTD DBTT cho b\u00ean th\u1ee9 ba gi\u1ea3i quy\u1ebft, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p b\u00ean th\u1ee9 ba \u0111\u00f3 c\u00f3 ngh\u0129a v\u1ee5 li\u00ean quan. B\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt cho NTD DBTT trong tr\u01b0\u1eddng h\u1ee3p ch\u1eadm, t\u1eeb ch\u1ed1i \u01b0u ti\u00ean ho\u1eb7c t\u1eeb ch\u1ed1i ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd y\u00eau c\u1ea7u c\u1ee7a NTD DBTT theo ch\u00ednh s\u00e1ch \u00e1p d\u1ee5ng ri\u00eang c\u1ee7a Grab v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt;\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">c. \u0110\u01b0\u1ee3c cung c\u1ea5p th\u00f4ng tin r\u00f5 r\u00e0ng, d\u1ec5 hi\u1ec3u, d\u1ec5 ti\u1ebfp c\u1eadn (t\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p tr\u00ean th\u1ef1c t\u1ebf, n\u1ebfu NTD DBTT kh\u00f4ng bi\u1ebft ch\u1eef th\u00ec Grab s\u1ebd h\u1ed7 tr\u1ee3 b\u1eb1ng c\u00e1c ph\u01b0\u01a1ng th\u1ee9c ph\u00f9 h\u1ee3p nh\u01b0 gi\u1ea3i th\u00edch qua l\u1eddi n\u00f3i, h\u00ecnh \u1ea3nh, ho\u1eb7c l\u00e0m vi\u1ec7c c\u00f9ng v\u1edbi s\u1ef1 tham gia c\u1ee7a ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n\/ ng\u01b0\u1eddi gi\u00e1m h\u1ed9 h\u1ee3p ph\u00e1p);<\/span><\/p><p><span style=\"font-weight: 400;\">d. Kh\u00f4ng k\u1ef3 th\u1ecb, ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed, l\u1ee3i d\u1ee5ng y\u1ebfu t\u1ed1 d\u1ec5 b\u1ecb t\u1ed5n th\u01b0\u01a1ng \u0111\u1ec3 x\u00e2m ph\u1ea1m quy\u1ec1n, l\u1ee3i \u00edch h\u1ee3p ph\u00e1p c\u1ee7a NTD DBTT trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a Grab;<\/span><\/p><p><span style=\"font-weight: 400;\">e. \u00c1p d\u1ee5ng c\u01a1 ch\u1ebf gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p c\u00f4ng b\u1eb1ng v\u00e0 minh b\u1ea1ch theo quy \u0111\u1ecbnh n\u1ed9i b\u1ed9 v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt. T\u00f9y v\u00e0o t\u1eebng nh\u00f3m NTD DBTT, Grab s\u1ebd linh ho\u1ea1t \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp c\u1eadn, \u01b0u ti\u00ean h\u1ed7 tr\u1ee3 bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ed1i v\u1edbi NTD DBTT l\u00e0 <\/span><span style=\"font-weight: 400;\">Ng\u01b0\u1eddi khuy\u1ebft t\u1eadt &amp; Ng\u01b0\u1eddi m\u1eafc b\u1ec7nh hi\u1ec3m ngh\u00e8o<\/span><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">\u01afu ti\u00ean x\u1eed l\u00fd v\u00e0 tr\u1ea3 l\u1eddi y\u00eau c\u1ea7u, c\u00e2n nh\u1eafc \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n h\u1ed7 tr\u1ee3 th\u00eam \u0111\u1ec3 gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u t\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ed1i v\u1edbi NTD DBTT l\u00e0 <\/span><span style=\"font-weight: 400;\">ng\u01b0\u1eddi cao tu\u1ed5i, tr\u1ebb em, Ph\u1ee5 n\u1eef mang thai ho\u1eb7c nu\u00f4i con d\u01b0\u1edbi 36 th\u00e1ng tu\u1ed5i, ng\u01b0\u1eddi d\u00e2n t\u1ed9c thi\u1ec3u s\u1ed1, th\u00e0nh vi\u00ean h\u1ed9 ngh\u00e8o: Giao ti\u1ebfp v\u1edbi ng\u00f4n t\u1eeb d\u1ec5 hi\u1ec3u, ki\u00ean nh\u1eabn l\u1eafng nghe v\u00e0 xem x\u00e9t th\u00eam c\u00e1c gi\u1ea3i ph\u00e1p v\u00e0 h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p t\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">f. Th\u1ef1c hi\u1ec7n c\u00e1c tr\u00e1ch nhi\u1ec7m kh\u00e1c theo quy \u0111\u1ecbnh c\u1ee7a Lu\u1eadt B\u1ea3o v\u1ec7 NTD v\u00e0 quy \u0111\u1ecbnh kh\u00e1c c\u1ee7a ph\u00e1p lu\u1eadt c\u00f3 li\u00ean quan.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b2f42c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b2f42c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52ff942\" data-id=\"52ff942\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2161bb elementor-widget elementor-widget-text-editor\" data-id=\"d2161bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>3. Ti\u1ebfp nh\u1eadn, gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a NTD DBTT<\/b><\/p><p><span style=\"font-weight: 400;\">Quy tr\u00ecnh ti\u1ebfp nh\u1eadn, gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p quy \u0111\u1ecbnh t\u1ea1i <\/span><a href=\"https:\/\/www.grab.com\/vn\/en\/terms-policies\/policy-grab-app\/\"><span style=\"font-weight: 400;\">Quy ch\u1ebf ho\u1ea1t \u0111\u1ed9ng<\/span><\/a><span style=\"font-weight: 400;\"> c\u1ee7a Grab \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 ng\u01b0\u1eddi ti\u00eau d\u00f9ng, tuy nhi\u00ean NTD DBTT \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng th\u00eam m\u1ed9t s\u1ed1 quy \u0111\u1ecbnh ri\u00eang sau \u0111\u00e2y nh\u1eb1m m\u1ee5c \u0111\u00edch h\u1ed7 tr\u1ee3, \u01b0u ti\u00ean trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd:<\/span><\/p><p><span style=\"font-weight: 400;\">a. Trong tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi khi\u1ebfu n\u1ea1i l\u00e0 NTD DBTT theo quy \u0111\u1ecbnh t\u1ea1i M\u1ee5c 1 c\u1ee7a ch\u00ednh s\u00e1ch n\u00e0y v\u00e0 Lu\u1eadt B\u1ea3o v\u1ec7 NTD, ng\u01b0\u1eddi khi\u1ebfu n\u1ea1i c\u1ea7n ph\u1ea3i cung c\u1ea5p c\u00e1c t\u00e0i li\u1ec7u, ch\u1ee9ng c\u1ee9 ch\u1ee9ng minh m\u00ecnh l\u00e0 NTD DBTT ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt c\u00f3 li\u00ean quan.<\/span><\/p><p><span style=\"font-weight: 400;\">b. Khi ng\u01b0\u1eddi khi\u1ebfu n\u1ea1i cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 t\u00e0i li\u1ec7u, ch\u1ee9ng c\u1ee9 ch\u1ee9ng minh m\u00ecnh l\u00e0 NTD DBTT, Grab trong ph\u1ea1m vi tr\u00e1ch nhi\u1ec7m, quy\u1ec1n h\u1ea1n c\u1ee7a m\u00ecnh s\u1ebd \u01b0u ti\u00ean trong vi\u1ec7c ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi khi\u1ebfu n\u1ea1i so v\u1edbi quy tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ee5 vi\u1ec7c th\u00f4ng th\u01b0\u1eddng m\u00e0 Grab \u0111ang \u00e1p d\u1ee5ng t\u1ea1i th\u1eddi \u0111i\u1ec3m nh\u1eadn \u0111\u01b0\u1ee3c khi\u1ebfu n\u1ea1i c\u1ee7a NTD DBTT.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">c. Th\u01b0\u01a1ng Nh\u00e2n v\u00e0 c\u00e1c b\u00ean c\u00f3 li\u00ean quan tham gia giao d\u1ecbch tr\u00ean n\u1ec1n t\u1ea3ng Grab (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n b\u00ean cung \u1ee9ng d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n, b\u00ean cung \u1ee9ng d\u1ecbch v\u1ee5 thanh to\u00e1n) c\u00f3 tr\u00e1ch nhi\u1ec7m \u01b0u ti\u00ean trong vi\u1ec7c ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd khi\u1ebfu n\u1ea1i c\u1ee7a NTD DBTT theo ch\u00ednh s\u00e1ch c\u1ee7a ri\u00eang m\u1ed7i b\u00ean ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt v\u1ec1 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng.\u00a0<\/span><\/p><p><b>4. Ph\u01b0\u01a1ng th\u1ee9c li\u00ean h\u1ec7\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">NTD DBTT c\u00f3 th\u1ec3 li\u00ean h\u1ec7 \u0111\u1ebfn Grab b\u1eb1ng c\u00e1c ph\u01b0\u01a1ng th\u1ee9c sau:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u1ee5c \u201cTr\u1ee3 Gi\u00fap\u201d tr\u00ean \u1ee9ng d\u1ee5ng Grab<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trang web <\/span><a href=\"http:\/\/help.grab.com\"><span style=\"font-weight: 400;\">help.grab.com<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trang facebook ch\u00ednh th\u1ee9c c\u1ee7a Grab <\/span><a href=\"https:\/\/www.facebook.com\/GrabVN\"><span style=\"font-weight: 400;\">https:\/\/www.facebook.com\/GrabVN<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">N\u00fat \u201cG\u1ecdi \u0111\u1ebfn Grab\u201d \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u00ean \u1ee9ng d\u1ee5ng Grab\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c ph\u01b0\u01a1ng th\u1ee9c li\u00ean h\u1ec7 ph\u00f9 h\u1ee3p kh\u00e1c do Grab th\u00f4ng b\u00e1o v\u00e0 \u00e1p d\u1ee5ng t\u00f9y t\u1eebng th\u1eddi \u0111i\u1ec3m.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi khi\u1ebfu n\u1ea1i l\u00e0 ng\u01b0\u1eddi cao tu\u1ed5i, h\u1ea1n ch\u1ebf kh\u1ea3 n\u0103ng nghe\/n\u00f3i v\u00e0\/ho\u1eb7c g\u1eb7p c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c g\u00e2y kh\u00f3 kh\u0103n trong vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c quy\u1ec1n c\u1ee7a NTD DBTT, ng\u01b0\u1eddi khi\u1ebfu n\u1ea1i c\u00f3 th\u1ec3 nh\u1edd ng\u01b0\u1eddi gi\u00e1m h\u1ed9 v\u00e0\/ho\u1eb7c ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n h\u1ee3p ph\u00e1p li\u00ean h\u1ec7, l\u00e0m vi\u1ec7c v\u1edbi Grab.<\/span><\/p><p><span style=\"font-weight: 400;\">Ch\u00ednh s\u00e1ch n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt, s\u1eeda \u0111\u1ed5i theo t\u1eebng th\u1eddi \u0111i\u1ec3m \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Grab v\u00e0\/ho\u1eb7c c\u00e1c thay \u0111\u1ed5i c\u1ee7a ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh. Tr\u01b0\u1eddng h\u1ee3p s\u1eeda \u0111\u1ed5i, Grab s\u1ebd c\u00f4ng khai n\u1ed9i dung s\u1eeda \u0111\u1ed5i tr\u00ean trang web c\u1ee7a Grab v\u00e0\/ho\u1eb7c b\u1eb1ng c\u00e1c h\u00ecnh th\u1ee9c ph\u00f9 h\u1ee3p kh\u00e1c \u0111\u1ec3 ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt th\u00f4ng tin.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"parent":0,"menu_order":0,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/204957"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":9,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/204957\/revisions"}],"predecessor-version":[{"id":204972,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/204957\/revisions\/204972"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/media?parent=204957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}