{"id":184388,"date":"2025-05-16T13:46:47","date_gmt":"2025-05-16T05:46:47","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?post_type=policy&p=184388"},"modified":"2025-05-16T13:46:57","modified_gmt":"2025-05-16T05:46:57","slug":"group-order-terms-of-use","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/vn\/en\/terms-policies\/group-order-terms-of-use\/","title":{"rendered":"Group Order Terms of Use"},"content":{"rendered":"
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GROUP ORDER TERM OF USE<\/b><\/h1>

Date of issuance: 16 May 2025<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Introduction<\/b><\/p>

Please read this Group Order Terms of Use carefully. This Group Order Terms of Use is to be read together with the <\/span>Terms of Service<\/span><\/a> (collectively, the \u201c<\/span>Terms of Service<\/b>\u201d). By using our Service, in particular, the Group Order feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our Terms of Service, which are applicable to you. If you do not agree to the terms and conditions of our Terms of Service, please do not use or continue using our Platform or Service.\u00a0<\/span><\/p>

All defined terms not defined in this Group Order Terms of Use, carry the same meaning as defined in the Terms of Service.<\/span><\/p>

As a Host<\/b>\u00a0<\/span><\/p>

  1. You are responsible for ensuring that all details you entered in respect of the Group Order are accurate and complete. Grab shall not be liable (i) in the event of wrong delivery, late delivery or non-delivery of Goods that you order by reason of erroneous delivery details entered by you on the Platform; or (ii) in the event of late or non-collection of the Goods you ordered for self pick-up by reason of erroneous collection details entered by you on the Platform.<\/span><\/li>
  2. You are responsible for the payment of all orders placed through your Group Order. If any member of your Group Order fails to make payment, Grab may deduct the outstanding amount from your chosen payment option and you shall recover the same from the member. Grab shall not be liable for any payment disputes arising from a member\u2019s failure to pay you.\u00a0<\/span><\/li>
  3. The Group Order is treated as confirmed only upon you placing the order on the Platform. You shall not be entitled to amend or cancel a Group Order after it is confirmed (including any address changes initiated via the app chat or call function with the Delivery Partner). If you cancel a Group Order after it has been confirmed, you remain liable to pay the applicable order value and fees for the Group Order in full regardless of whether it has been prepared or delivered by the relevant Partner.\u00a0<\/span><\/li>
  4. You agree that you are the main contact for the Group Order and you may contact or receive communications from Grab and\/or the Partners on behalf of all members (including in relation to any issues arising from the Group Order).<\/span><\/li><\/ol>

    As a Member<\/b><\/p>

    1. You are responsible for ensuring that all details you entered in respect of the Group Order are accurate and complete. Grab shall not be liable (i) in the event of wrong delivery, late delivery or non-delivery of Goods that you order by reason of erroneous delivery details entered by you on the Platform; or (ii) in the event of late or non-collection of the Goods you ordered for self pick-up by reason of erroneous collection details entered by you on the Platform.<\/span><\/li>
    2. You are responsible for the payment of your respective Goods and all applicable fees unless otherwise specified during checkout. If your payment option fails, Grab may deduct the outstanding amount from the host\u2019s chosen payment option and you shall reimburse the host. Grab shall not be liable for any payment disputes arising from your failure to pay the host.<\/span><\/li>
    3. You acknowledge that the Group Order may not be amended or cancelled once the host has placed the order on the Platform and it has been confirmed.<\/span><\/li>
    4. Whilst you may contact Grab and\/or the Partners personally, you authorise the host to be the main contact for the Group Order and the host may contact or receive communications from Grab and\/or the Partner on your behalf (including in relation to any issues arising from the Group Order).<\/span><\/li><\/ol>

      We reserve the right to add, amend or remove these Terms of Service at any time, without the need for prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will\u00a0<\/span><\/p>

      mean that you have agreed and consented to any changes to this Terms of Service.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"parent":0,"menu_order":0,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/184388"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":3,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/184388\/revisions"}],"predecessor-version":[{"id":184391,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/184388\/revisions\/184391"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/media?parent=184388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}