{"id":164486,"date":"2024-04-10T00:01:06","date_gmt":"2024-04-09T16:01:06","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?post_type=policy&p=164486"},"modified":"2026-06-10T16:30:12","modified_gmt":"2026-06-10T08:30:12","slug":"advance-booking-terms","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/vn\/en\/terms-policies\/advance-booking-terms\/","title":{"rendered":"\u0110i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng t\u00ednh n\u0103ng “\u0110\u1eb7t tr\u01b0\u1edbc chuy\u1ebfn xe” | Advance Booking Terms of Use"},"content":{"rendered":"
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Last modified: 11<\/strong><\/span> June 2026<\/b><\/p>

Introduction<\/b><\/p>

Please read this Advance Booking Terms of Use carefully. This Advance Booking Terms of Use is to be read together with the <\/span>Terms of Service<\/span><\/a> (collectively, the \u201c<\/span>Terms of Service<\/b>\u201d). By using our Service, in particular, the Advance Booking feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our Terms of Service, which are applicable to you. If you do not agree to the terms and conditions of our Terms of Service, please do not use or continue using our Platform or Service.\u00a0<\/span><\/p>

All defined terms not defined in this Advance Booking Terms of Use, carry the same meaning as defined in the Terms of Service.<\/span><\/p>

The Advance Booking is a feature on the Grab Platform which allows Consumers to book a transport ride in advance (at least 75 minutes before departure).<\/span><\/p>

Consumer – Fees<\/b><\/p>

The applicable fee of your scheduled ride will be shown when you select Advance Booking. Please note that the ride includes scheduling fee, premium service fee and is still subject to other applicable surcharges that may apply at the time of booking (e.g., toll, late night surcharge, etc.). For details, please refer <\/span>here<\/span><\/a>.<\/span><\/p>

Please note that once your Advance Booking is confirmed, there will be a pre-authorized charge on your default mode of payment (i.e., credit card, debit card). The funds will be on \u201chold\u201d, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.<\/span><\/p>

Cancellation policy for Advance Booking<\/b><\/p>

  1. Due to changes in circumstances which may be outside of the Consumers\u2019 control, an Advance Booking ride may be canceled. A Consumer will be charged 100% fare of the Advance Booking ride as a cancellation fee (\u201c<\/span>Cancellation Fee<\/b>\u201d) if the Consumer’s Advance Booking ride is confirmed and accepted by a Driver-partner but is canceled by Consumer in <\/span>less than 60 minutes <\/span>prior to the Consumer\u2019s scheduled pick-up time, or is canceled by Consumer after the scheduled pick-up time.<\/span><\/li>
  2. The Cancellation Fee mentioned in Section 1 above is the total fare of the Advance Booking ride after applying promotional codes (if any) and includes all applicable fees and your opt-in additional service fees. This fee is to maintain service quality and support your driver who has spent their time and effort in preparing for your ride. In any circumstance, the minimum Cancellation Fee will be equal to the scheduling fee.<\/span><\/li>
  3. Other than circumstances mentioned in Section 1 above, Consumer is entitled to cancel the Advance Booking ride without any Cancellation Fee applied.\u00a0<\/span><\/li>
  4. At the scheduled pick-up time, if the Driver-partner who accepted the Advance Booking does not arrive or arrives late, the Consumer may cancel for free. The Consumer will also be receiving a compensation voucher applicable for transport service if the Consumer chooses to cancel after at least 15 minutes waiting for another allocation.\u00a0<\/span><\/li>
  5. From the scheduled pick-up time, if there is no Driver-partner assigned to the Advance Booking, the Consumer is entitled to cancel for free and will be receiving a compensation voucher applicable for transport service from Grab.\u00a0<\/span><\/li>
  6. The Consumer will be subject to the Cancellation Fee if <\/span>at the scheduled pick-up time and within 15 minutes after that, the Consumer does not show up.<\/span>\u00a0<\/span><\/li>
  7. The Cancellation Fee and compensation voucher for Advance Booking shall be communicated by Grab from time to time under the applicable means of communications at Grab’s sole discretion, including but not limited to through emails, in-app notification, and\/or at the service information card shown at the booking screen.<\/span><\/li>
  8. Compensation voucher shall be used for redemption of Grab\u2019s services under applicable terms and conditions, and shall be subject to Grab\u2019s policies as applicable at Grab\u2019s sole discretion.\u00a0<\/span><\/li>
  9. The Consumer shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published in Grab\u2019s website and notified to the Consumer from time to time.\u00a0<\/span><\/li>
  10. For Advance Booking rides with cash payment which is cancelled under Section 1, you understand and agree that the Cancellation Fee will be collected by Grab on the next ride without any further confirmation required from you.<\/span><\/li><\/ol>

    Advance Booking (Airport Pickup)<\/b><\/p>

    Advance Booking (Airport Pickup) is a feature on the Grab Platform that offers a predictable service that adjusts dynamically to your flight status. The system will track your flight in real-time and adjust driver schedules dynamically based on actual arrival times, ensuring that the driver is there when you arrive.<\/span><\/p>

    1. The pre-booked pick-up time will be adjusted automatically for any change in flight schedules (whether delayed or early) that is 30-minutes or more from the original arrival time. The booking will automatically be cancelled if the original arrival time is delayed for or arrives early by 6-hours or more, or if the flight is cancelled.<\/span><\/li>
    2. There will be no time adjustment for a change of flight schedule that is less than 30 minutes.<\/span><\/li>
    3. You understand that the arrival time (including new arrival timings) is an estimate only, and all timings are provided by a third-party service provider. Grab is not responsible for the third-party service provider\u2019s failure to update Grab on any adjustment in the arrival time.<\/span><\/li>
    4. You understand that the pick-up time is solely determined by you. Grab may provide you with a recommendation however, the final decision on the pick-up time lies with you and Grab is not responsible if you cannot arrive at the pick-up point on time. If you do not arrive on time, there may be penalties imposed on you in accordance with the prevailing Grab policies.<\/span><\/li><\/ol>

      Never Miss a Flight Guarantee<\/b><\/p>

      1. Never Miss a Flight Guarantee is our commitment to get you to the airport on time when you book Advance Booking rides (\u201cthe <\/span>Program<\/b>\u201d). You will receive a compensation for your airfare if your flight is delayed under the following circumstances and conditions:<\/span><\/p>

      1.1<\/span> You miss your flight after boarding the Advance Booking ride:-<\/span><\/p>

      a) which is validly completed; and<\/span><\/p>

      b) Driver-Partner who accepted the Advance Booking ride arrived more than five (5) minutes after the scheduled pick-up time (significantly late), resulting in you missing your flight.<\/span><\/p>

      1.2 Your Advance Booking ride was cancelled due to the following circumstances, which resulted in you missing your flight:-<\/span><\/p>

      a) We are unable to find you a driver-partner by the scheduled pick-up time; and\/or<\/span><\/p>

      b) Your assigned driver-partner cancels and we are unable to find you a replacement driver-partner up to the scheduled pick-up time; and\/or<\/span><\/p>

      c) Your assigned driver-partner was too far away (15 minutes or more from the pick-up point) or remained unresponsive to your booking after 03 call attempts by the scheduled pick-up time.<\/span><\/p>

      1.3<\/span> If your Advance Booking ride encounters any of the circumstances listed above, you must book a replacement standard Grab ride (not an Advance Booking). This allows Grab to make every effort to get you to the airport on time. If you miss your flight despite making a replacement standard Grab ride booking, you will remain eligible for the Program.<\/span><\/p>

      2. Eligibility Criteria<\/b><\/p>

      2.1<\/span> Your ride must be an Advance Booking ride to an eligible airport within a city where the Program is available. Grab is entitled to update the eligible airports from time to time. The Program is currently only available in Vietnam for Advance Booking rides to:<\/span><\/p>

      a) Tan Son Nhat International Airport (Ho Chi Minh City)<\/span><\/p>

      b) Noi Bai International Airport (Hanoi)<\/span><\/p>

      The trip distance from the pick-up point to the drop-off point (at the eligible airport) must be within thirty (30) km for Tan Son Nhat International Airport (Ho Chi Minh city) and within forty (40) km for Noi Bai International Airport (Hanoi city) based on the route selected when booking the Advance Booking ride.<\/span><\/p>

      2.2<\/span> You must book your Advance Booking ride at least 8 hours before your scheduled pick-up time.<\/span><\/p>

      2.3<\/span> You are responsible for scheduling your Advance Booking ride with sufficient buffer time before your flight departure. The pick-up time must be at least:<\/span><\/p>

      a) Three (03) hours before your flight departure for domestic flights<\/span><\/p>

      b) Four (04) hours before your flight departure for international flights<\/span><\/p>

      2.4<\/span> Only the person who was the account holder booking the Advance Booking ride will be eligible to claim for the compensation provided that his\/her name must be listed in the flight booking. For avoidance of doubt, claims from booking on behalf of another person and\/or claims from a person(s) who is\/are in the same ride as the Advance Booking account holder shall not be eligible to claim for the compensation<\/span><\/p>

      2.5<\/span> Only applicable to Advance Booking rides which are paid via cashless methods.<\/span><\/p>

      2.6<\/span> You must book and pay for a new flight replacing the flight that you missed due to the late pick-up or unallocation. The new flight must:<\/span><\/p>

      a) have the same departure and destination as the missed flight; and<\/span><\/p>

      b) depart within twenty-four (24) hours of the scheduled departure time of the missed flight, or be the earliest available flight if none are available within that period<\/span><\/p>

      3. Exclusion of Guarantee Cover<\/b><\/p>

      3.1<\/span> Your Advance Booking ride had been assigned to a driver-partner but was cancelled by you before the driver-partner arrived, or the ride was ended mid-way for reasons not attributable to your assigned driver-partner.<\/span><\/p>

      3.2<\/span> You were more than 15 minutes late or you did not show up within 15 minutes of your scheduled pick-up time.<\/span><\/p>

      3.3<\/span> You made changes to the drop-off location or added a stop location on the way to the airport that resulted in you missing your flight.<\/span><\/p>

      3.4<\/span> The delay was caused by events beyond Grab\u2019s control, such as road closures, severe traffic jam due to bad weather, riots, or airline-side disruptions.<\/span><\/p>

      3.5 You are already claiming compensation for the same missed flight from an insurance provider or other party.<\/span><\/p>

      3.6<\/span> You made your payment for your Advance Booking ride using cash.<\/span><\/p>

      3.7<\/span> A new flight booked using air miles, airline loyalty points, credit card reward points, or other reward redemption mechanisms is excluded from the Program and is not eligible for compensation.<\/span><\/p>

      4. Claim Submission<\/b>\u00a0<\/span><\/p>

      4.1<\/span> The reimbursement amount shall be equivalent to 80% of the actual cost of the replacement ticket as evidenced by a valid invoice, subject to a maximum cap of VND 3,000,000.<\/span><\/p>

      The compensation amount does not cover consequential, indirect, or incidental losses, including but not limited to: additional accommodation, transport, meals, missed connections, loss of business opportunities. Also, Grab will not compensate any consequential losses in any form including but not limited to air miles or airline loyalty points.<\/span><\/p>

      4.2<\/span> Visit our Help Center here<\/a> to find out more about claim submission\u00a0<\/span><\/p>

      4.3<\/span> You must submit your claim within 14 days of your missed flight\u2019s departure date.<\/span><\/p>

      4.4<\/span> Grab reserves the right to verify all claims using platform data and may request for additional documents to process the claim. Incomplete forms or suspicious claims will result in rejection of claim.\u00a0<\/span><\/p>

      4.5 Final claim approval will be at Grab\u2019s sole discretion.<\/span><\/p>

      We reserve the right to add, amend or remove this Terms of Use at any time, without the need for prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agreed and consented to any changes to this Terms of Service.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"parent":0,"menu_order":0,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/164486"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":26,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/164486\/revisions"}],"predecessor-version":[{"id":206728,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/policy\/164486\/revisions\/206728"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/media?parent=164486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}