{"id":26456,"date":"2018-10-04T15:22:33","date_gmt":"2018-10-04T07:22:33","guid":{"rendered":"https:\/\/www.grab.com\/vn\/?page_id=26456"},"modified":"2021-09-09T14:30:40","modified_gmt":"2021-09-09T06:30:40","slug":"hoi-dap-lien-quan-den-viec-khong-the-nap-tien-vao-tai-khoan-grabpay-credits-thong-qua-the-tin-dung","status":"publish","type":"page","link":"https:\/\/www.grab.com\/vn\/en\/hoi-dap-lien-quan-den-viec-khong-the-nap-tien-vao-tai-khoan-grabpay-credits-thong-qua-the-tin-dung\/","title":{"rendered":"H\u1ecfi – \u0110\u00e1p li\u00ean quan \u0111\u1ebfn vi\u1ec7c kh\u00f4ng th\u1ec3 n\u1ea1p ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n GrabPay Credits th\u00f4ng qua Th\u1ebb t\u00edn d\u1ee5ng"},"content":{"rendered":"

FAQ – The use of credit cards to top up GrabPay Credits balance is not allowed.<\/em> <\/span><\/h3>\n

K\u00ednh g\u1eedi Qu\u00fd kh\u00e1ch h\u00e0ng, <\/span><\/p>\n

Dear consumer,<\/span><\/i><\/p>\n

V\u1eeba qua, Grab nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn vi\u1ec7c ng\u01b0ng n\u1ea1p ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n GrabPay Credits. V\u1edbi mong mu\u1ed1n gi\u00fap kh\u00e1ch h\u00e0ng hi\u1ec3u r\u00f5 h\u01a1n th\u00f4ng tin s\u1ea3n ph\u1ea9m, c\u0169ng nh\u01b0 hy v\u1ecdng mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, Grab xin g\u1edfi \u0111\u1ebfn b\u1ea1n m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi v\u00e0 tr\u1ea3 l\u1eddi th\u01b0\u1eddng g\u1eb7p nh\u01b0 b\u00ean d\u01b0\u1edbi:<\/span><\/p>\n

Grab has been receiving questions regarding the suspension of top-up using Credit Cards. We would like to provide more specific information with FAQs below. At Grab, We always try our best to bring you the most enjoyable experiences when using Grab services:<\/span><\/i><\/p>\n

1.T\u00f4i kh\u00f4ng th\u1ec3 n\u1ea1p ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n GrabPay Credits b\u1eb1ng Th\u1ebb t\u00edn d\u1ee5ng n\u1eefa?<\/span><\/strong><\/p>\n

1.I cannot top up GrabPay Credits balance with my Credit Cards?<\/i><\/span><\/strong><\/p>\n

\u0110\u00fang. T\u1eeb 1\/10\/2018, <\/span>Grab b\u1eaft \u0111\u1ea7u vi\u1ec7c ng\u01b0ng h\u1ed7 tr\u1ee3 h\u00ecnh th\u1ee9c n\u1ea1p ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n GrabPay Credits b\u1eb1ng Th\u1ebb t\u00edn d\u1ee5ng (Credit Card) theo quy \u0111\u1ecbnh c\u1ee7a Ng\u00e2n h\u00e0ng Nh\u00e0 n\u01b0\u1edbc Vi\u1ec7t Nam. <\/span><\/p>\n

Yes. In accordance to VN regulation, \u00a0the use of credit cards to top up your GrabPay Credits is not allowed. From 01\/10\/2018, Grab has started its works ceasing \u00a0top-up using Credit Cards.<\/span><\/i><\/p>\n

2. V\u1eady t\u00f4i c\u00f3 th\u1ec3 n\u1ea1p \u00a0ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n GrabPay Credits b\u1eb1ng c\u00e1ch n\u00e0o? <\/span><\/strong><\/p>\n

2. How do I top up my GrabPay Credits balance? <\/i><\/span><\/strong><\/p>\n

\u0110\u1ec3 n\u1ea1p ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n GrabPay Credits, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 Ng\u00e2n h\u00e0ng tr\u1ef1c tuy\u1ebfn (Internet Banking) ho\u1eb7c Th\u1ebb ghi n\u1ee3 qu\u1ed1c t\u1ebf (Debit Visa\/Mastercard\/Amex\/JCB, v.v…). <\/span><\/p>\n

You can top up your GrabPay Credits balance using Internet Banking and International Debit Cards (Visa\/Mastercard\/Amex\/JCB\/\u2026)<\/span><\/i><\/p>\n

3. Ngo\u00e0i GrabPay Credits, c\u00f2n c\u00e1ch n\u00e0o kh\u00e1c \u0111\u1ec3 chi tr\u1ea3 cho c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a Grab m\u00e0 kh\u00f4ng c\u1ea7n d\u00f9ng ti\u1ec1n m\u1eb7t? <\/span><\/strong><\/p>\n

3. Besides GrabPay Credits, do I have other cashless payment methods?<\/i><\/span><\/strong><\/p>\n

Kh\u00e1ch h\u00e0ng v\u1eabn c\u00f3 th\u1ec3 thanh to\u00e1n kh\u00f4ng d\u00f9ng ti\u1ec1n m\u1eb7t cho c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a Grab b\u1eb1ng Th\u1ebb t\u00edn d\u1ee5ng v\u00e0 Th\u1ebb ghi n\u1ee3 qu\u1ed1c t\u1ebf khi th\u00eam c\u00e1c lo\u1ea1i th\u1ebb n\u00e0y v\u00e0o t\u00e0i kho\u1ea3n Grab. <\/span><\/p>\n

Consumers still can make cashless payment for Grab services with their international debit\/credit cards (Visa\/Mastercard\/JCB\/Amex\/…) which are directly linked with their Grab accounts.<\/span><\/i><\/p>\n

Details: <\/span><\/p>\n

Note:<\/span><\/i><\/p>\n

Hi\u1ec7n t\u1ea1i, h\u00ecnh th\u1ee9c thanh to\u00e1n kh\u00f4ng d\u00f9ng ti\u1ec1n m\u1eb7t hi\u1ec7n t\u1ea1i ch\u1ec9 \u00e1p d\u1ee5ng cho d\u1ecbch v\u1ee5 V\u1eadn chuy\u1ec3n v\u00e0 Giao h\u00e0ng (GrabCar, GrabBike, GrabExpress).<\/span><\/p>\n

Currently, this cashless payment method can only be used for GrabCar, GrabBike and GrabExpress.<\/span><\/i><\/p>\n

(*)Th\u1ebb \u0111\u01b0\u1ee3c th\u00eam v\u00e0o t\u00e0i kho\u1ea3n Grab l\u00e0 th\u1ebb \u0111\u01b0\u1ee3c l\u01b0u tr\u00ean \u1ee9ng d\u1ee5ng Grab, kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i nh\u1eadp th\u00f4ng tin th\u1ebb cho m\u1ed7i l\u1ea7n giao d\u1ecbch.<\/span><\/p>\n

(*)Linked cards are cards that are saved on Grab app, consumers will not need to enter their card details for each transactions.<\/span><\/i><\/p>\n

4. Thanh to\u00e1n tr\u1ef1c ti\u1ebfp d\u1ecbch v\u1ee5 Grab (V\u1eadn chuy\u1ec3n v\u00e0\/ ho\u1eb7c Giao h\u00e0ng) th\u00ec kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i nh\u01b0 khi d\u00f9ng ph\u01b0\u01a1ng th\u1ee9c GrabPay Credits? <\/span><\/strong><\/p>\n

4. Does it mean that I will not receive as many promotions when making cashless payment directly with my linked cards, as compared to using GrabPay Credits?<\/i><\/span><\/strong><\/p>\n

Tr\u1ea3i nghi\u1ec7m s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, quy\u1ec1n l\u1ee3i v\u00e0 \u01b0u \u0111\u00e3i cho kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 \u01b0u ti\u00ean c\u1ee7a ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i \u0111\u00e3 v\u00e0 s\u1ebd c\u1ed1 g\u1eafng mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng nhi\u1ec1u nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c c\u0169ng nh\u01b0 nh\u1eefng \u01b0u \u0111\u00e3i h\u1ea5p d\u1eabn nh\u1ea5t.<\/span><\/p>\n

User experiences, benefits, and offers are always our priorities. At Grab, we always try our best to bring you the most enjoyable experiences and best offers.<\/span><\/i><\/p>\n

5. N\u1ebfu kh\u00f4ng n\u1ea1p ti\u1ec1n \u0111\u01b0\u1ee3c n\u1eefa, s\u1ed1 d\u01b0 trong t\u00e0i kho\u1ea3n GrabPay Credits c\u00f3 th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng \u0111\u1ebfn khi n\u00e0o?<\/span><\/strong><\/p>\n

5. What happens to my existing GrabPay Credits balance or how soon it would be expired?<\/i><\/span><\/strong><\/p>\n

S\u1ed1 d\u01b0 trong t\u00e0i kho\u1ea3n GrabPay Credits c\u1ee7a kh\u00e1ch h\u00e0ng v\u1eabn c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 thanh to\u00e1n c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a Grab (bao g\u1ed3m <\/span>d\u1ecbch v\u1ee5 V\u1eadn chuy\u1ec3n v\u00e0 Giao h\u00e0ng) v\u00e0 lu\u00f4n \u0111\u01b0\u1ee3c b\u1ea3o to\u00e0n<\/span>. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00ean t\u00e2m chi tr\u1ea3 b\u00ecnh th\u01b0\u1eddng.<\/span><\/p>\n

Your existing GrabPay Credits balance can still be used to pay for Grab services (GrabCar, GrabBike, GrabExpress) as normal.<\/span><\/i><\/p>\n

6. T\u00f4i c\u00f3 nh\u1eadn th\u00f4ng b\u00e1o v\u1ec1 v\u00ed \u0111i\u1ec7n t\u1eed tr\u00ean \u1ee9ng d\u1ee5ng Grab, tuy nhi\u00ean \u0111\u1ebfn nay v\u1eabn ch\u01b0a th\u1ea5y thay \u0111\u1ed5i n\u00e0o?<\/span><\/strong><\/p>\n

6. I received announcement about e-wallet, but so far I have not seen any change on app?<\/i><\/span><\/strong><\/p>\n

Grab \u0111ang b\u1eaft \u0111\u1ea7u tri\u1ec3n khai b\u1ea3n th\u1eed nghi\u1ec7m v\u00ed \u0111i\u1ec7n t\u1eed tr\u00ean \u1ee9ng d\u1ee5ng Grab. \u1ee8ng d\u1ee5ng v\u00ed \u0111i\u1ec7n t\u1eed n\u00e0y s\u1ebd ch\u00ednh th\u1ee9c \u0111\u01b0\u1ee3c tri\u1ec3n khai d\u1ea7n \u0111\u1ebfn t\u1eebng t\u1eadp kh\u00e1ch h\u00e0ng c\u1ee7a Grab. Th\u00f4ng b\u00e1o chi ti\u1ebft s\u1ebd \u0111\u01b0\u1ee3c Grab c\u1eadp nh\u1eadt \u0111\u1ebfn kh\u00e1ch h\u00e0ng trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/span><\/p>\n

Grab has started beta version of e-wallet on Grab App. E-wallet will be officially rolling out slowly in batches. More detailed information about the e-wallet will be updated soon.<\/span><\/i><\/p>\n

Ngo\u00e0i ra, Qu\u00fd kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 \u00a0<\/span>028 7108 7108<\/span><\/i> 24\/7 trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p th\u00eam.<\/span><\/p>\n

Please contact us at: \u00a0<\/span><\/i>028 7108 7108 <\/span><\/i>24\/7 with any questions or concerns. <\/span><\/i><\/p>\n

Tr\u00e2n tr\u1ecdng c\u1ea3m \u01a1n <\/span><\/p>\n

Best regards,<\/span><\/i><\/p>\n

\u0110\u1ed9i ng\u0169 Grab. <\/span><\/p>\n

Grab,<\/span><\/p>","protected":false},"excerpt":{"rendered":"FAQ – The use of credit cards to top up GrabPay Credits balance is not allowed. K\u00ednh g\u1eedi Qu\u00fd kh\u00e1ch h\u00e0ng, Dear consumer, V\u1eeba qua, Grab nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn vi\u1ec7c ng\u01b0ng n\u1ea1p ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n GrabPay Credits. V\u1edbi mong mu\u1ed1n gi\u00fap kh\u00e1ch h\u00e0ng hi\u1ec3u r\u00f5 h\u01a1n th\u00f4ng tin […]","protected":false},"author":592,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl\/tpl-page-elements.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/pages\/26456"}],"collection":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/users\/592"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/comments?post=26456"}],"version-history":[{"count":2,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/pages\/26456\/revisions"}],"predecessor-version":[{"id":96591,"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/pages\/26456\/revisions\/96591"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/vn\/en\/wp-json\/wp\/v2\/media?parent=26456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}