Overview

For Customers

For Driver- and Delivery-partners

For Merchant-partners

Overcoming
COVID-19 together

Stay updated about our efforts to keep you safe.

Dear Grab community,

We recognise the huge impact that the coronavirus (COVID-19) has caused to your daily lives. We are doing everything we can across Southeast Asia to fight this global pandemic with you.

01

We’re raising safety and hygiene standards for our passengers and customers by:
  • Limiting physical contact with Delivery-partners via Contactless Delivery
  • Providing face masks and hand sanitisers to Driver- and Delivery-partners
  • Encouraging Partners to check their temperature daily and submit it on the Grab driver app
  • Temporarily suspending the accounts of Partners who confirm they are unwell until they submit a medical certificate to prove they are free from COVID-19

02

We’re protecting our Driver- and Delivery-partners by:
  • Providing financial assistance to those who test positive for COVID-19
  • Guaranteeing that their tiered GrabBenefits remain unaffected
  • Contribution of VND 70 Billion to extend supports for our Driver & Merchants partners, as well as the community in fighting the Covid-19 pandemic.

03

We’re supporting merchants whose businesses are affected by:
  • Speeding up the process of bringing more merchants onto GrabMart to reach a wider customer base

04

We’re collaborating with local authorities and government bodies by:
  • Providing 24/7 contact tracing support
  • Cascading the latest industry safety and hygiene standards to our partners, in partnership with health experts

Coronavirus (COVID-19) Safety Resources

  • phone-iconCreated with Sketch. Department of Health Hotline: 19009095 or 19003228

Important information for Customers and Passengers

For GrabFood, we have:

01

Rolled out Contactless Delivery

  • With GrabChat, you can tell our Delivery-partner where to drop off your food or order e.g. at the door
  • This helps to minimise physical contact

02

Launched GrabMart, an extension of our delivery service

  • So you can also order from supermarkets, convenience stores, and more

Find out more

03

Educated our partners (Merchants and Delivery-partners) via Grab channels

  • About food hygiene and safety protocols
  • To avoid close contact between food merchants and delivery riders

04

Educated our partners to maintain Social Distancing

  • No more than 10 people should be in one place

For Grab rides, we have:

01

Distributed 50,000 surgical masks and 30,000 GrabCare kits to Driver-partners

  • GrabCare kits consist of hand sanitisers, gloves, and a guidebook from the MOH (Ministry of Health)

02

Offered free vehicle sterilisation and installation of plastic dividers in cars to Driver-partners

  • In Da Nang, Khanh Hoa and Hanoi

For overall precaution, we have:

Updated the Grab Help Centre in our app so anyone can make a report if they notice our partner might be unwell, after which:

  1. An agent will contact the partner
  2. If the partner confirms they are unwell, we will temporarily suspend their account
  3. The partner will have their account restored after they submit a Medical Certificate that proves they are free from COVID-19

What you can do:

  • Check your own temperature twice a day

  • Unwell? Put on a mask and see a doctor immediately

  • Cover your mouth with tissue paper if you cough or sneeze

  • Immediately throw used tissue paper into bin

  • Go cashless to reduce contact. To learn how, visit Moca wallet on Grab app or click here

  • Choose Contactless Delivery

  • Get more tips here

Important information for Driver- and Delivery-partners

We will provide:

01

Compensation for Driver-partners who test positive for COVID-19

  • Up to VND 1,000,000 financial support from Grab
  • A guarantee that their GrabBenefits tier will not be impacted during medical clearance and recovery period

02

50,000 masks and 30,000 GrabCare kits to Driver-partners

  • GrabCare kits consist of hand sanitisers, gloves and a guidebook from the MOH (Ministry of Health)

03

Free vehicle sterilisation and soon, installation of plastic dividers in cars

  • In Da Nang, Khanh Hoa and Hanoi. Find out more here

How you can stay safe:

  • Sanitise your vehicle or delivery bag regularly

  • Sanitise your hands after touching cash

  • Check own temperature twice a day

  • Unwell? Put on a mask and see a doctor immediately

  • Cover your mouth with tissue paper if you cough or sneeze

  • Immediately throw used tissue paper into bin

  • After dropping off passenger, clean the seat, seatbelt, and door handles with sanitiser

  • Remind customers of Contactless Delivery via GrabChat. You can drop off the food at a pre-agreed spot to minimise physical contact

Important information for Merchant-partners

What Food Merchants should do:

  • Set up contactless takeaway stations for delivery riders to pick up orders a safe distance away from your restaurant staff

  • Remind Grab Delivery-partners of Contactless Delivery. They just need to use GrabChat to make arrangements with the customer, and agree on a drop-off spot that is safe and will minimise physical contact between them

  • Take regular temperature checks of your staff and all delivery riders

  • Wash hands with soap and water before handling food

  • Wash dishes regularly and keep kitchen clean

  • Cover or wrap food properly

  • Keep food at safe temperature

What Non-food Merchants should do:

  • Sanitise the area you store your inventory

  • Remind Grab Delivery-partners of Contactless Delivery. They just need to use GrabChat to make arrangements with the customer, and agree on a drop-off spot that is safe and will minimise physical contact between them

  • Take regular temperature checks of your staff and all delivery riders

  • Wash hands with soap and water before handling goods

  • Wash hands before and after handing goods to a rider or customer

Dịch vụ trung gian thanh toán do Công ty Cổ phần Công nghệ và Dịch Vụ Moca cung cấp. Mã số doanh nghiệp: 0106254974