COVID-19 together

Stay updated about our efforts to keep you safe.

Dear Grab community,

We recognise the huge impact that the coronavirus (COVID-19) has caused to your daily lives. We are doing everything we can across Southeast Asia to fight this global pandemic with you.


We’re raising safety and hygiene standards for our passengers and customers by:
  • Limiting physical contact with Delivery-partners via Contactless Delivery
  • Providing face masks and hand sanitisers to Driver- and Delivery-partners
  • Encouraging Partners to check their temperature daily and submit it on the Grab driver app
  • Temporarily suspending the accounts of Partners who confirm they are unwell until they submit a medical certificate to prove they are free from COVID-19


We’re protecting our Driver- and Delivery-partners by:
  • Providing financial assistance to those who test positive for COVID-19
  • Guaranteeing that their tiered GrabBenefits remain unaffected
  • Contribution of VND 70 Billion to extend supports for our Driver & Merchants partners, as well as the community in fighting the Covid-19 pandemic.


We’re supporting merchants whose businesses are affected by:
  • Speeding up the process of bringing more merchants onto GrabMart to reach a wider customer base


We’re collaborating with local authorities and government bodies by:
  • Providing 24/7 contact tracing support
  • Cascading the latest industry safety and hygiene standards to our partners, in partnership with health experts

Coronavirus (COVID-19) Safety Resources

Important information for Customers and Passengers

For GrabFood, we have:


Rolled out Contactless Delivery

  • With GrabChat, you can tell our Delivery-partner where to drop off your food or order e.g. at the door
  • This helps to minimise physical contact


Launched GrabMart, an extension of our delivery service

  • So you can also order from supermarkets, convenience stores, and more


Educated our partners (Merchants and Delivery-partners) via Grab channels

  • About food hygiene and safety protocols
  • To avoid close contact between food merchants and delivery riders


Educated our partners to maintain Social Distancing

  • No more than 10 people should be in one place

For Grab rides, we have:


Distributed 50,000 surgical masks and 30,000 GrabCare kits to Driver-partners

  • GrabCare kits consist of hand sanitisers, gloves, and a guidebook from the MOH (Ministry of Health)


Offered free vehicle sterilisation and installation of plastic dividers in cars to Driver-partners

  • In Da Nang, Khanh Hoa and Hanoi

For overall precaution, we have:

Updated the Grab Help Centre in our app so anyone can make a report if they notice our partner might be unwell, after which:

  1. An agent will contact the partner
  2. If the partner confirms they are unwell, we will temporarily suspend their account
  3. The partner will have their account restored after they submit a Medical Certificate that proves they are free from COVID-19

What you can do:

Important information for Driver- and Delivery-partners

We will provide:


Compensation for Driver-partners who test positive for COVID-19

  • Up to VND 1,000,000 financial support from Grab
  • A guarantee that their GrabBenefits tier will not be impacted during medical clearance and recovery period


50,000 masks and 30,000 GrabCare kits to Driver-partners

  • GrabCare kits consist of hand sanitisers, gloves and a guidebook from the MOH (Ministry of Health)


Free vehicle sterilisation and soon, installation of plastic dividers in cars

  • In Da Nang, Khanh Hoa and Hanoi. Find out more here

How you can stay safe:

Important information for Merchant-partners

What Food Merchants should do:

What Non-food Merchants should do: