We aim to be better for you.

We’re making constant improvements in all aspects. With numerous upgrades, big and small, we strive to make your riding experience with us, safer, more convenient and more rewarding.

Making rides more seamless for you.

We’re constantly improving, to make your ride experience with us as flexible and seamless as possible.

GrabChat Picture Messages

To help your driver locate you quickly, you can send a picture of your exact location.

GrabChat Voice Messages

Forego the hassle of texting when communicating with your driver. Get your message through easily with a voice message instead.

Recommended Entrances and Pick-up Points

We’ve added 4 million pick-up points across SouthEast Asia. With a wider range of pick-up points to select from, it’s now more convenient for you to pick a recommended and easier to reach location, especially in busy areas or at places with multiple entrances.

Change Destination

To give you added flexibility in your rides, we’ve given you the option to change your destination or drop-off point while still in transit. Your fare will be updated, taking into account the distance already travelled.

Cancel Anytime

Keyed in a wrong destination? Changed your mind? Cancel your booking during the driver-search phase with no penalty or charges incurred.

Interested to find out how we’re improving the experience for our drivers as well?

Find out more