Overcoming
COVID-19 together

Stay updated about our efforts to keep you safe.

Dear Grab community,

We recognise the huge impact that the coronavirus (COVID-19) has caused to your daily lives. We are doing everything we can across Southeast Asia to fight this global pandemic with you.

01

We’re raising safety and hygiene standards for our passengers and customers by:
  • Recommending Contactless Delivery to limit physical contact with Delivery-partners.
  • Providing face masks and hand sanitisers to Driver- and Delivery-partners. We have distributed over 1 million pieces across the region, and are doing our best to get more.
  • Encouraging our Partners to check their temperature daily and get medical help if they are unwell.
  • Temporarily suspending the accounts of Partners who confirm they are unwell until they submit a medical certificate to prove they are free from COVID-19.

02

We’re protecting our Driver-partners by:
  • Offering medical subsidies to encourage those who feel unwell to see a doctor immediately, for our 4-wheeled driver partners.
  • Providing financial assistance in case of quarantine or hospitalisation for those who are infected.

03

We’re supporting merchants who are experiencing a decrease in in-store dining by:
  • Driving more sales for the local and independent Merchant-partners currently on our platform.
  • Speeding up the process of bringing local merchants onto Grab to reach a wider customer base.

04

We’re collaborating with local authorities and government bodies by:
  • Providing 24/7 contact tracing support.
  • Cascading the latest industry safety and hygiene standards to our partners.

Coronavirus (COVID-19) Safety Resources

  • phone-iconCreated with Sketch. Department of Health Hotline: 1422

Important information for Customers and Passengers

For GrabFood and GrabExpress, we have:

01

Rolled out Contactless Delivery

  • With GrabChat, you can tell our Delivery-partner where to drop off your food or order e.g. at the door.
  • This helps to minimise physical contact.

02

Educated our partners (Merchants and Delivery-partners) about food hygiene

  • Done virtually via Grab channels.

03

Educated our partners to maintain Social Distancing

  • No more than 10 people should be in one place.

For Grab rides, we have:

Distributed masks, hand sanitisers, and disinfectant sprays to Driver-partners

  • To increase in-car hygiene standards.

For overall precaution, we have:

Updated the Grab Help Centre in our app so anyone can make a report if they notice our partner might be unwell, after which:

  1. An agent will contact the partner;
  2. If the partner confirms they are unwell, we will temporarily suspend their account;
  3. The partner will have their account restored after they submit a Medical Certificate that proves they are free from COVID-19.

What you can do:

  • Check your own temperature twice a day.

  • Unwell? Put on a mask and see a doctor immediately.

  • Cover your mouth with tissue paper if you cough or sneeze.

  • Immediately throw used tissue paper into bin.

  • Go cashless to reduce contact. To learn how, visit GrabPay.

  • Choose Contactless Delivery.

Important information for Driver- and Delivery-partners

We will provide:

01

Medical subsidies to test for COVID-19

  • THB 500 for testing fee at a clinic for 4-wheel Driver-partners.

02

Compensation and Income Protection Insurance for Driver-partners medically affected by COVID-19

  • One-time pay-out of THB 2,000 if diagnosed.
  • THB 500 per day (max 15 days) if hospitalised.

03

Assistance for all Driver- and Delivery-partners on existing GrabFinance policies

  • Subsidised interest rates.
  • Access to emergency cash loans.

For more information, refer to:

How you can stay safe:

  • Sanitise your vehicle or delivery bag regularly.

  • Sanitise your hands after touching cash.

  • Check own temperature twice a day.

  • Unwell? Put on a mask and see a doctor immediately.

  • Cover your mouth with tissue paper if you cough or sneeze.

  • Immediately throw used tissue paper into bin.

  • After dropping off passenger, clean the seat, seatbelt, and door handles with sanitiser.

  • Remind customers of Contactless Delivery via GrabChat. You can drop off the food at a pre-agreed spot to minimise physical contact.

Important information for Merchant-partners

What Food Merchants should do:

  • Set up contactless takeaway stations for delivery riders to pick up orders a safe distance away from your restaurant staff.

  • Remind Grab Delivery-partners of Contactless Delivery. They just need to use GrabChat to make arrangements with the customer, and agree on a drop-off spot that is safe and will minimise physical contact between them.

  • Take regular temperature checks of your staff and all delivery riders.

  • Wash hands with soap and water before handling food.

  • Wash dishes regularly and keep kitchen clean.

  • Cover or wrap food properly.

  • Keep food at safe temperature.

What Non-food Merchants should do:

  • Sanitise the area you store your inventory.

  • Remind Grab Delivery-partners of Contactless Delivery. They just need to use GrabChat to make arrangements with the customer, and agree on a drop-off spot that is safe and will minimise physical contact between them.

  • Take regular temperature checks of your staff and all delivery riders.

  • Wash hands with soap and water before handling goods.

  • Wash hands before and after handing goods to a rider or customer.