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Grab Provides Free Personal Accident Insurance for Passengers and Drivers

Industry-first and largest comprehensive personal accident insurance coverage in Southeast Asia’s ride-hailing industry GrabCar and GrabBike drivers and passengers covered for free, with no deductibles Bangkok, 15 March 2016 – Grab, Southeast Asia’s leading ride-hailing platform, today announced free group […]

  • Industry-first and largest comprehensive personal accident insurance coverage in Southeast Asia’s ride-hailing industry
  • GrabCar and GrabBike drivers and passengers covered for free, with no deductibles

Bangkok, 15 March 2016 – Grab, Southeast Asia’s leading ride-hailing platform, today announced free group Personal Accident Insurance (PAI) coverage for GrabCar and GrabBike passengers and drivers across the region. This is a first-of-its-kind insurance policy in the industry to be provided by a ride-hailing platform, and is the largest in terms of coverage in Southeast Asia.

Grab considers addressing road safety in Southeast Asia an urgent imperative. According to a road safety report by the World Health Organisation (WHO)[1], road traffic injuries kill approximately 316,000 people each year in Southeast Asia. Furthermore, Thailand has the second-highest road fatality rate in the world due partly to poor enforcement of laws; while required by law to wear helmets, only 52 per cent of drivers and 20 per cent of passengers do so.

Benefits to GrabCar and GrabBike passengers and drivers:

  • GrabCar and GrabBike passengers and drivers enjoy greater peace of mind when they take rides with Grab. The group PAI makes certain that they are covered against personal accidents, as some commercial insurance purchased individually by the drivers covers only third-party.
  • Any unfortunate contingency will be covered from the first dollar; GrabCar and GrabBike passengers and drivers need not pay any deductibles.
  • Grab provides this additional insurance coverage at no charge to its users.

[1] World Health Organisation report: Road Safety in the South-East Asia Region 2015

01_inforgraphic_insurans_coverage-THHow Grab Rides Are Covered: Grab Personal Accident Insurance provides an additional layer of free insurance on top of commercial auto insurance, which has differing coverage for drivers and passengers. Insurance coverage for GrabTaxi is subject to taxi fleet company policies.

Grab’s group PAI policy offers coverage in the event of accidental death, permanent dismemberment and bodily injuries in the event of accidents for drivers and passengers[1]. This is the largest coverage with the total personal accident benefits for the driver or passenger being up to approximately THB900,000 per GrabCar vehicle and THB600,000 per GrabBike vehicle in Thailand. Each incident will be evaluated individually by the insurance providers and coverage amount differs across markets.

“Commuters can spend up to a quarter of their day on the roads, particularly in cities where congestion is a challenge. Our priority is to make sure they get to their next location safely, and we do this by pre-emptively protecting our drivers and passengers with mandatory safety riding courses for GrabBike riders and features like Share-my-ride in the app,” said CEO and Co-Founder of Grab, Mr Anthony Tan.

“We also must be prepared for any situation. We take a proactive stand to safety, and are providing group Personal Accident Insurance to all GrabCar and GrabBike drivers and passengers for free and with no deductibles. Because taking care of them is our most important focus if any unfortunate incident occurs.

The Grab group PAI applies to all 28 cities in the six countries that Grab operates in.

Grab sets industry best practices with safety initiatives

To help reduce the number of traffic accidents in Southeast Asia, Grab has also rolled out significant safety initiatives in Thailand and across Southeast Asia. In Malaysia, Grab is installing CCTV cameras in the cars of 100 women drivers to ensure on-the-job safety, especially in the event of disputes. In the Philippines, Indonesia and Thailand, Grab operates mandatory safety riding courses for all GrabBike riders. Furthermore, all GrabBike riders are 100 percent licensed and equipped with helmets and protective jackets.

Such local initiatives complement Grab’s existing regional initiatives such as ensuring stringent criminal and background screenings and safety training for drivers, vehicle inspections and in-app safety features such as ‘Share My Ride’.

Grab continues to lead the industry in safety initiatives. Consumer and driver trust in the brand continues to grow, with the Grab app downloaded on more than 12 million mobile devices and over 220,000 vehicles across the region registered in the Grab network.

[1] Terms and conditions apply.

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