Help Centre

Grabcar+ (Premium) is a premium car service for business needs or a special occasion.
Grabcar (Economy) is everyday car service for everyday need

GrabCar(Economy), GrabCar+(Premium), GrabXL

Please refer to the pricing section.

No, simply use your existing GrabTaxi app and select GrabCar icon at the bottom to make a GrabCar booking.

Please note that GrabTaxi promotions are not eligible for GrabCar unless said otherwise. For GrabCar promotion, please make sure to select “GrabCar” vehicle type before entering the promo code.

If you would like to end your journey before you arrive at your final destination, you must pay the full journey fare.

Yes, all upfront fixed fares are subjected to surge pricing regardless of whether there is an extra stop.

GrabTaxi is a smartphone-based taxi booking and dispatching service. Our vision is to revamp the Thai taxi industry, making it a safer and more efficient means of transport we can all be proud of.

Check out our video to know more: GrabTaxi: How It Works

For first time users, we will be giving you an activation code to the number you’ve provided for us to ensure the authenticity of your number. This is also important for us or drivers to get in touch with you when picking you up.

The reason for a booking fee is for drivers to be able to cover their expense in going to where you are. Remember, drivers only start their meters once you’re inside the taxi. In addition, we provide you safety, speed and certainty. We will provide you the best taxi booking service in Bangkok and we promise to continuously serve you better every time.

We provide you with your driver’s information so feel free to call your designated driver. If any problems occur, email us at support.th.bkk@grab.com and we will investigate this for you.

GrabBike (Delivery) is an instant parcel and document delivery service.
GrabBike (Win) is a safe personal transportation service provided by public motorcycles

You can use the GrabBike services by downloading and using Grab application. Choose “GrabBike (Delivery)” or “GrabBike (Win)” car types.

Currently, our coverage is limited to Bangkok, Nonthaburi, Pratumtani and Samut Prakan. We are always looking to expand our services, so stay tuned!

GrabBike (Delivery) is a service for deliveries. We have a 20 kg weight limitation. Senders should also ensure parcels are properly packed. We do not delivery contrabands, jewelry or cash.

  • Fastest door-to-door delivery service, available everywhere in Bangkok
  • Fixed-fare distance based pricing
  • Your delivery is trackable real-time and we provide insurance against loss and damages
  • Receipts are issued for every delivery made with GrabBike (Delivery)
  • GrabBike(Delivery) is an instant parcel and document delivery service. GrabBike(Win) is a personal transportation service.

    Parcel measuring less than 75 cm in dimension (h+w+l) and weighing less than 5 KG. Please note that we do not accept breakables not properly packaged, food requiring chilled storage, alcohol/water, drugs, contrabands, jewelry or cash.

    It is important that you indicate name and contact number of your recipient so we can do our best to contact them to schedule delivery time. If your recipient is not contactable after 5 attempts, we will return the parcel to you – free of charge!

    We are constantly looking to expand our network. Now, we can deliver all over the country but our current pick-up area service is limited to Greater Metropolitan Bangkok (Bangkok, Nontaburi, Samutprakan,Patumthani)

    No, we will offer the best door-to-door service even for just 1 parcel.

    No, we don’t have other services yet.

    There are many reasons to use GrabExpress:We collect your parcel directly from you – never need to go to the post office again!

    • We handle your parcel like our own
    • We schedule and hand-deliver your parcel at a convenient time for your recipient
    • We provide real-time delivery status tracking for your parcels

    All packages sent via GrabExpress will receive a receipt with the tracking number and shipping invoice once the booking is processed. You can use this tracking number to check the status of each individual delivery via our website.

    No – you can drive whenever you want!

    You can find out about car types that can join GrabCar at our Service page under GrabCar.

    Our fees are charged at 25% and is automatically deducted from your credit balance. You get to keep 100% of all your hard work!

    Yes, the current Driver App is ONLY supported by Android platforms (e.g. Samsung, LG, etc.). Drivers with iPhones or phones on other platforms will need to obtain an Android phone before they are able to use the application.

    You can top your credit with us in person at Grab office, or you can do a bank transfer.

    Follow the regular process instructed during your orientation. Should you need further assistance, you can call our Call Center for support.

    Grab for Work is our business transportation solution that helps you maximise productivity while providing flexibility and insights to your company. It allows companies to log in online to set up groups, track transport spends, manage ride policies and enable group payments.

    Refer to our home page for more information.

    You can manage your company or team rides better via our group feature online.

    Log in via www.grab.com/work and set up Grab for Work in 3 simple steps
    1. Log in with your Grab account
    2. Set up a group
    3. Invite your employees via their work email

    Once you are done, your employees can ride with Grab and link their business-tagged rides to your group!

    You will also have the option to set ride policies and enable payment options (credit card) to help you manage the way your employees travel.

    You can log in via www.grab.com/work with the mobile number that you registered on the Grab app and create a group with a work email address to get started!

    You will need to download the Grab app via Google Play or Apple App Store on your mobile device to create your account. Log in via www.grab.com/work with the mobile number that you have registered on the Grab app to get started!

    You will need to provide the following to create a group for Grab for Work:

    1 Company name, address and work email address (e.g. name@companyname.com).
    2. Employee details: name and eligible work email addresses.
    3. Corporate card details (optional)

    Grab for Work is available in all 6 countries that Grab is operating in (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam).

    You can choose to set up Grab for Work groups in any country you operate from.

    We have a variety of vehicle types (bikes, standard taxis, standard cars, executive cars, 6 to 13-seaters) and options for all business needs and budgets across Southeast Asia. Availability of vehicle types vary in each country. Please refer to grab.com for more information.

    Download the Grab app and make bookings as per normal rides. Do remind your employees to tag their rides using their Grab for Work group tag and to choose the preferred payment method (if your company has enabled this option).

    Getting Started

    A group is a selection of people that can share Payment Methods and Ride Policies. You can create groups by company, cost centre, department or team.

    Log in via www.grab.com/work to start a group. You will become the default Admin.

    Go to the profile tab and click on edit. You can deactivate the group and delete it.

    Admins can access the group’s trip history, manage group payments or set ride policy settings for the group.

    You can only see ride details that are tagged to the group by your group members. You will not be able to view their personal rides.

    For business continuity, it is advised to have multiple Admins in each group.

    You can do so in two simple steps:

    1. Add members to the group
    2. Promote activated members as Admins.

    They will receive an in-app notification of the promotion with no further action required.

    An existing Admin will need to designate someone else as an Admin before removing him/herself.

    Manage members

    Click on the “Manage Members” tab. You can do an individual or bulk CSV upload. Compulsory fields include employee’s name and work email address.

    We strongly advise adding a maximum of 30 members to a group for optimal search and organisational effectiveness.

    Manage your members’ rides

    A tag is used to categorise your members’ rides to your Grab for Work group.

    There is an option to switch between personal, business and group tags in the Grab app.

    Set up a group. Add members and the group tag will appear in your members’ Grab app once they have activated their accounts successfully.

    บริการจัดการกฎระเบียบการเดินทาง

    You can decide how your members should travel by time and date.

    You can click on the “Ride Policy” tab and customise the policy by time and date.

    Your member will get an in-app notification that restricts them from making the booking unless they tag their ride as personal or use other payment methods.

    Pricing & billing

    Grab for Work is FREE for self-serve accounts.

    Monthly direct billing is available only for companies who meet our eligibility criteria.

    Grab offers competitively priced fares for all ride and fleet options to suit your budget needs.

    We do not offer corporate rates at the moment but we do work with partners to offer rebates (esp for corporate card holders) and other perks!

    Yes. Just click on the ‘Payments’ tab and add, edit, delete your corporate credit cards.

    Yes, you can decide which member or groups can charge their rides directly to the corporate credit card.

    You can share a corporate credit card with a maximum of 5 group members. Please notify your issuing bank in advance on this group payment option. Contact our sales team if you need to enable corporate card sharing for more than 5 members.

    Members will see a masked credit card option with only the last 4-digits visible.

    Security is our top priority and we partner with leaders in the payments industry who have the highest safety standards and adhere to global payment guidelines.

    GrabTaxi Pte Ltd is registered under the Merchant Category Code 4121, for Taxicabs and Limousines.

    Ride Statements

    Click on the ‘Rides’ tab. Choose your date range and click “Download Statement”. The statement will be emailed to your registered email.

    Only Admins are able to view and download the statements for a group.

    Our statements are fully compliant with audit standards and contain the following:
    Employee Name/ID
    Date/Time
    Booking Code
    Pick-Up, Drop-Off
    Ride Distance (km)
    Fleet Type
    Trip Code, Trip Description (optional)
    Expense Amount

    If you have created groups by departments, simply download statements for each group.

    Yes. Statements can be auto-sent to your email inbox weekly or monthly. Enable this under the “Settings” tab.

    The statements will be sent to you on the first day of every week or month.

    Technical Support

    Please contact corporate support

    Manage business rides

    A. Categorising your ride
    Tag your rides as personal, business and group in the Grab app to manage your rides.

    B. Trip description field
    You can choose to add trip details while you are tagging and they will be reflected on your ride statement.

    C. Auto-schedule ride statements for claims
    Manage the way you receive your business rides statement under Tag Management in Settings. You can add a work email, preferred credit card and enable weekly or monthly statements to be sent straight to your inbox for tagged rides.

    D. Concur (optional)
    If your company is on Concur, link up both apps and you can send your ride receipts directly to Concur. Check our Concur section below on how to get started!

    Set up a business account via your Grab for Work group. Refer to Admin section on registration.

    Yes, you can use the same app to book on-demand rides in the 6 countries that Grab operates in: Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam.

    Member registration

    Your colleague has added you as a member of their group. You should receive an email with a link where you can activate your account. It will redirect you to an online login page and prompt you to input the mobile number that is linked to your Grab account.

    No, your company can only see the rides you have tagged as work group rides via the in-app group tag.

    Download the Concur app and head to the section “Connect to Apps”. Search for Grab and click “Connect’. Download the Grab app if you haven’t done so. You will be redirected to an online login; log in with the mobile number that is linked to your Grab account.

    Cash, corporate credit card (if your Admin enables you to do so) or your own personal credit card!