Grab Ride Do’s and Dont’s

Besides getting you safely to your destination, we certainly hope the ride would be pleasant for both our Driver Partners and Passengers. Help us make every ride a positive experience by following these ground rules.


Grab Ride
Do’s and Dont’s

Besides getting you safely to your destination, we certainly hope the ride would be pleasant for both our Driver Partners and Passengers. Help us make every ride a positive experience by following these ground rules.


  • A respectful environment for everyone
  • Safety and Law
  • Ethics and Fairness in all dealings

Let’s treat everyone as we wish to be treated, and create a respectful riding experience.

Wear decent clothing

E.g. long trousers, collared tees, and close-toed shoes.

Stub out before driving

Smoking leaves an unpleasant smell, especially for non-smoking passengers. After smoking, we recommend you use hand sanitisers.

Accommodate reasonable requests from passenger

E.g. adjusting the temperature of the air-conditioner, and the volume of the radio.

Help passengers with their luggage

We encourage all Drivers to provide the best service to our Passengers. Do offer your help if you are able to do so.

Provide service without discrimination

Serve passengers regardless of their race, religion, nationality, disability, political beliefs, gender, sexual orientation, age or any other personal characteristics.

Suitable conversational topics

You may engage in a light-hearted conversation depending on your passengers’ receptivity. Avoid conversational topics that could be sensitive, e.g. commenting on appearances, political & religious beliefs.

Be mindful of personal boundaries

Any form of sexual offence is strictly forbidden and may result in criminal prosecution under the law. This includes direct or indirect actions, including making lewd comments/texts, sexual harassment, unlawful restraint, and drugging.

Keep it professional

You should never initiate contact through text, calls, or in person with any passenger after the trip.

Check for any personal belongings left behind by Passengers

If Passengers’ belongings (including cash or mobile phone) are found, you are required to:

  • notify Grab immediately upon discovery; and
  • return them to the passenger, or to Grab, while informing Grab within 48 hours of discovery.

Stay safe by following rules and regulations.

Obey all traffic rules and local regulations

This includes any traffic laws, policies and guidelines issued by the Authorities, such as buckling up, following traffic lights, adhering to speed limits and observing no parking/ waiting areas.

Service and maintain your vehicle regularly

This would minimise breakdowns/accidents due to poor maintenance.

Safety first

Buckle up, drive at a safe and consistent speed. Avoid sudden acceleration and braking.

Stay focused when driving

Put your phone on silent mode and avoid using it while driving. If you need to use a navigation app for driving directions, do use a phone mount.

Life is precious

Never drive under the influence of heavy medicine or alcohol. Likewise, if you are feeling tired, pull over at the nearest stop and rest.

Safe rides for everyone

Bringing of weapons or any object which could potentially be used as a weapon on board Grab rides is not allowed. In case of any emergency, contact the relevant authorities immediately

Take only rides allocated to you via Grab app

Pre-arranged rides made outside the Grab App are not covered by our Personal Accident Insurance for Passengers and Drivers, in the case of any accident or emergency.

At Grab, we pride ourselves on ensuring ethical and fair dealings with all our Driver Partners and Passengers*.

Use only official software

Ensure that your Grab app is updated. Use only devices which have their original manufacturer settings, and have not been rooted/jailbroken, to avoid putting your account and privacy at risk.

Take charge of your account

For the safety of both our Drivers and Passengers, only registered Drivers may drive for Grab using the vehicles registered to their account. Never allow anyone else to drive on your behalf as this may cause distress and confusion to both Drivers and Passengers.

Honour your bookings

All drivers are highly encouraged to honour their bookings once they have accepted them, unless there is an emergency. Cancellations cause inconveniences and loss of trust of Passengers in ride reliability.

Pick up your passenger as scheduled

Be punctual and start the trip only after the passenger has boarded the vehicle.

Drive smart

Use your heatmaps to guide you towards locations where demands are higher to increase your earnings. Avoiding jobs, with the intention of prolonging your online hours to gain dishonest qualification towards incentive schemes, is counter-productive.

Charge the right fare

No one likes to be surprised with a long list of hidden charges. Keep your Passenger informed of any additional charges, such as tolls, before completing the ride.

Complete the trip promptly once the Passenger has alighted from the vehicle

This is a part of providing good service and would ensure timeliness in charging of the Passenger.

Rate your passenger fairly

Grab believes in respecting all individuals. Do not give unfair rating to your passenger based on personal bias or discrimination. Share your thoughts and feedback with us if the user experience was unpleasant.

Play it fair

Participating in any illegal activities intended to reap personal benefit or gain goes against the spirit of ethical and fair dealings. This includes conspiring to obtain jobs in a dishonest manner, disrupt operations, abuse of promos and the platform, making fake bookings or any other acts deemed to be against the interests of Grab.

Tip

Driver Partners are encouraged to keep your acceptance rates high and cancellation rates low as we are counting on you to keep our service reliable and our systems efficient. This is a win-win situation as you will benefit from an increase in your earnings.

*To protect the interests of all our Driver Partners and Passengers, necessary actions, including withholding of incentives, suspension, termination or blacklisting from Grab platform, will be taken towards Driver Partners engaging in any activities that are deemed to be against the interests of Grab. For more information, please refer to the Code of Conduct for Drivers.

  • A respectful environment for everyone
  • Safety and Law
  • Ethics and Fairness in all dealings

Let’s treat everyone as we wish to be treated, and create a respectful riding experience.

Before the ride

Choose the right service

Choose the appropriate vehicle service to accomodate your needs, especially if there are more than 4 riders (including children), luggage, or if you are travelling with a young child who may need a booster seat.

Be polite and respectful

A little graciousness goes a long way in ensuring a positive ride experience for all. Be polite and respectful when communicating with your Driver at all times.

Be punctual

Make a booking only when you are ready. Unreasonable waiting time will affect the livelihood of our hardworking Drivers as this affects the number of trips they can complete.

During the ride

Be alert and cautious

Stay safe by being alert and cautious of your surroundings during the journey.

Keep conversations light-hearted

Bear in mind that others may not want to engage in a conversation. Respect differences, avoid discrimination and withhold any unnecessary comments.

Any form of sexual offence is strictly forbidden

This includes lewd comments/texts, sexual harassment, unlawful restraint, and drugging. Such offences may result in criminal prosecution under the law.

Treat your driver’s vehicle with care

Be careful not to damage or dirty the vehicle by spilling food and drinks, smoking or vomiting when on board.

After the ride

Take your belongings (and trash) with you

Disposing your trash at the nearest waste bin after the ride will help to ensure a pleasant ride for the next rider.

Close the vehicle door gently and firmly

Be mindful not to slam the vehicle door after alighting.

Rules and regulations are in place to ensure that everyone stays safe and protected.

Obey all traffic rules and local regulations

Requesting for Drivers to commit traffic violations such as speeding, driving against the traffic flow, making illegal turns or stopping at no waiting/ parking areas may result in our Drivers being penalised unfairly.

Buckle up, helmets on

Put your seatbelt or helmet on for a safe ride. This applies to children as well.

Confirm your driver’s identity before boarding

Get in to the vehicle only if the vehicle plate number and your Driver’s name and appearance match those on your booking details.

Safe rides for everyone

Bringing of weapons or any object which could potentially be used as a weapon on board Grab rides is not allowed. In case of any emergency, contact the relevant authorities immediately.

Take only rides allocated to you via Grab app

Pre-arranged rides made outside the Grab App are not covered by our Personal Accident Insurance for Passengers and Drivers, in the case of any accident or emergency.

At Grab, we aim to be transparent and fair in our dealings with all our Driver Partners and Passenger*

One account each

Do not share accounts or create multiple accounts. By sharing your account or log-in details with others, you may compromise the security of your account.

Turn up for your ride booking

Cancellations result in inconveniences and disruptions to our Drivers. Be punctual and turn up for your ride on time, unless there is an emergency.

Rate your driver fairly

Show your appreciation by rating your Driver after every ride. If the service was great, rate your Driver 5-stars! If it was less-than-great, do share us your thoughts and feedback.

Play it fair and abide by the law

Grab does not tolerate any abuse of the platform through fraudulent approaches that breach our terms and conditions in order to reap personal gain or benefit. This includes abuse of any promotions.

*Necessary actions, including a permanent ban on the account, may be taken against any Passenger engaging in any activity that is deemed to be against the interests of Grab. For more information, please refer to the passenger terms of service.