Save money and protect your privacy when you call from your Grab app
If you wish to contact your Grab driver to coordinate a pick-up or talk about other details of the ride you booked, you can now do so using your mobile data and Wi-Fi connection to make calls on Grab. That way, you won’t be using up your mobile minutes and your phone number will not be displayed on your driver’s phone.
All you have to do is tap the Call button in your Grab app as usual and the call will be done over the internet.
Discover the benefits of calling your Grab driver with mobile data
Save money on your call charges
Calls are cheaper with data, so top up your mobile plan to include data. That way, you won’t have to worry about using up your mobile minutes whenever you call your driver.
Your phone number will not be disclosed
Drivers won’t be able to see your contact details (and you won’t see theirs) when you make or receive a call on Grab. In case of poor internet connection, you’ll be prompted to make a phone call using a virtual phone number instead of your real phone number.
Here’s how to call your driver in your Grab app
Tap the Call button to call your driver.
To cancel the call, tap the End Call button.
In case of network problems, you’ll be prompted to make a phone call.