GRAB is proud to announce our recent achievement in obtaining ISO 9001:2015, making GRAB the first in the ride hailing industry globally to successfully achieve a quality review.
What exactly is ISO 9001:2015?
The ISO 9001:2015 certification is the latest version of the world’s leading quality management standard that sets requirements for a quality management system. It helps businesses and organizations be more efficient and improve customer satisfaction.
GRAB went through a rigorous process to receive the certification and has satisfied the demanding set of requirements, which have become synonymous with quality business processes and continuing improvement practices.
What does ISO 9001:2015 certification mean to GRAB?
The award of certification reflects GRAB’s commitment in meeting quality management principles which includes:
- a strong customer focus
- the motivation and implication of top management
- process approach
- continual improvement
It also enables GRAB to demonstrate to Grab customers and future Grab customers that the products and services we offer are of consistently good quality.