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When businesses look into trimming fat, employees are often the most affected by cost-cutting measures. I\u2019ve seen this practice escalate during the pandemic.\u00a0<\/span><\/p>\n According to Singapore\u2019s Ministry of Manpower (MOM), the <\/span>top three cost-saving measures<\/span><\/a> implemented by businesses in 2020 were no-pay leaves, adjustments to salary packages, and shorter work weeks. Some businesses also cut resources and benefits available to employees, resulting in reduced budgets for tools and services that could enable individual productivity. This hurts employees.<\/span><\/p>\n On the other hand, the COVID-19 pandemic has driven <\/span>tech spending<\/span><\/a> on human resource (HR) technologies, with more companies willing to invest in digital platforms to cover all aspects of HR. Yet, HR software could still be hard to use, owing to poor user interfaces and complex HR policies that can be hard to digitalise and navigate. The end users\u2014your employees\u2014still lose out.\u00a0<\/span><\/p>\n What if we could offer a consumer-quality user experience on business software at a friendly cost? Improving retention and implementing the right people operations powered by well-architected technology can boost cost efficiency.\u00a0<\/span><\/p>\n One top issue that costs businesses money is <\/span>workplace distractions<\/span><\/a>. Diversions can be anything from constant disruptions to a disorganised workplace. We can add clunky internal processes like filing claims and applying for leave to this list. Such distractions take employees\u2019 attention away from their jobs, leading to poorer productivity, efficiency, and happiness.<\/span><\/p>\n To better understand our Grabbers and customers, we have innovated culture, employee benefits, productivity and collaboration, and cost-efficiency through effective people operations. Our approach has made us <\/span>LinkedIn\u2019s top employer of choice<\/span><\/a>.\u00a0<\/span><\/p>\n Investing in your people also means creating the best environment or platform to complete their administrative work and enjoy their well-earned benefits. When it comes to investing in people technology, here\u2019s how we do it in Grab.<\/span><\/p>\n Manually creating and filing expense reports is no fun. It takes up time your employees can allocate to productive work. Moreover, employees are highly likely to incur work-related expenses the more they work, travel, and interact.\u00a0<\/span><\/p>\n Putting the onus on productive employees to understand complex company policies could waste their energy and frustrate them with failed claims. According to a <\/span>Global Business Travel Association<\/span><\/a> report, it takes about 20 minutes per employee to file a report, resulting in USD58.00 (~SGD79.50) to process just one report.<\/span><\/p>\n Digitalising expense management is the first step. The next is ensuring that it is user-friendly, transparent, and enabled with real-time updates.\u00a0<\/span><\/p>\n We\u2019ve made a seamless platform for our customers through the <\/span>Grab for Business (GFB) <\/span><\/a>portal. This unified digital platform covers Grab transactions for everyday business needs such as transportation and food delivery. Employees can easily upload receipts and describe every spend through the Grab app, while employers receive automated reports on these claims.\u00a0\u00a0\u00a0<\/span><\/p>\n Grab for Business has 23,000 registered clients, each saving 3,800 hours monthly on their expense reporting. The time saved goes to productive and meaningful work, and we\u2019ve helped improve this for our clients by 70%.\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n Benefits such as allowances for transportation, food, and learning and development go a long way. <\/span>Studies<\/span><\/a> show that benefits increase productivity and boost morale, all of which help attract and retain good talent. In fact, companies rated highly on benefits experience <\/span>56% lower attrition<\/span><\/a>.<\/span><\/p>\n However, about <\/span>70% of employers<\/span><\/a> see their benefits underutilised. What improved benefits utilisation for some of our clients was setting programmable and customisable policies on allowance, time, or location through the Grab for Business portal.\u00a0<\/span><\/p>\n In this digital platform, employees can see what benefits they\u2019re entitled to, and they\u2019re empowered to pay the balance if their spending exceeds the allowance they\u2019ve been allocated. This way, they can use all their benefits in one app.\u00a0<\/span><\/p>\n As I mentioned earlier, errors in expense reports cost money. As the <\/span>Global Business Travel Association<\/span><\/a> study was able to track, one in five expense reports contains errors. It costs an additional USD52.00 (~SGD71.00), plus another 18 minutes, to correct each expense report.<\/span><\/p>\n Errors take time away from work when your employees track, edit, and correct claim errors. And mistakes are unavoidable. With many employees filing their claims, we can\u2019t fault them for wrong or duplicate claims.\u00a0<\/span><\/p>\n One way to reduce errors is through automation. At Grab, we\u2019re going beyond hybrid work and straight to cloud work\u2014the real future of work. We want to make Grabbers more bionic. What does this mean? It means investing enough in tooling our employees to radically change how they use data and technology for their professional and personal lives.<\/span><\/p>\n The key is unlocking operational efficiencies through automation and artificial intelligence (AI). Imagine a future of work where transactional and repeatable tasks are automated, collaboration remains immersive across diverse settings, and learning is accelerated through virtualisation and gamification.<\/span><\/p>\n Since March 2022, Grabbers have been using the GrabCentral Bot to open tickets for IT support. This was done manually in the past\u2014lots of back and forth before you could open a ticket and get service. Through the GrabCentral Bot, we equipped Grabbers with self-service, giving them the power to request help directly and automatically. To date, the bot has completed 1,300 requests for IT support.<\/span><\/p>\n We also use Zoom Whiteboards to make our hybrid meetings more interactive and immersive. These are just some small changes that move us toward becoming more bionic.\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n The ticket to efficiently managing costs, improving transparency, and reducing errors is harnessing technology.<\/span><\/p>\n High performers are <\/span>400%<\/span><\/a> more productive than average performers. Losing good talent from poor people management and wasted time hurts the bottom line because businesses lose reliable staff, innovators, and problem solvers.\u00a0<\/span><\/p>\n Companies must <\/span>leverage technology<\/span><\/a> to minimise unnecessary work that affects performance. Outdated technologies will hurt productivity and efficiency. Technology should work for businesses.<\/span><\/p>\n Well-architected technology will power people operations, reducing turnovers so you can retain your top talent. Interested in people technology to achieve cost efficiencies? Contact us today to find out what <\/span>Grab For Business<\/span><\/a> can do for you.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"When businesses look into trimming fat, employees are often the most affected by cost-cutting measures. I\u2019ve seen this practice escalate during the pandemic.\u00a0 According to Singapore\u2019s Ministry of Manpower (MOM), the top three cost-saving measures implemented by businesses in 2020 were no-pay leaves, adjustments to salary packages, and shorter work weeks. Some businesses also cut […]","protected":false},"author":1638,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[487,461],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/posts\/192942"}],"collection":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/users\/1638"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/comments?post=192942"}],"version-history":[{"count":3,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/posts\/192942\/revisions"}],"predecessor-version":[{"id":195599,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/posts\/192942\/revisions\/195599"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/media?parent=192942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/categories?post=192942"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/tags?post=192942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Digitalise expense management<\/span><\/h2>\n
Set trackable allowances that employees have the flexibility to exceed<\/span><\/h2>\n
Automate processes to reduce errors<\/span><\/h2>\n
Put technology at the forefront\u00a0<\/span><\/h2>\n