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Our employees are struggling with workplace wellbeing. You and I know this firsthand; multiple studies have confirmed it.\u00a0<\/span><\/p>\n Research from John Hopkins University shows that only <\/span>9% of Singaporeans experienced a high level of well-being at work<\/span><\/a> \u2013 around half the 17% worldwide average. Meanwhile, McKinsey reports that <\/span>one in three employees in Asia are suffering from burnout<\/span><\/a>.<\/span><\/p>\n At a glance, the solution might sound simple. Reduce work hours and raise awareness of employee benefits \u2013 problem solved, right? Not quite.\u00a0<\/span><\/p>\n Research by Gallup on <\/span>Employee Burnout: Causes and Cures<\/span><\/i><\/a> revealed an interesting nuance:\u00a0 <\/span>how<\/span><\/i> employees experienced their workload has a greater effect on feeling burnout than the total number of hours worked. In fact, employees who enjoyed job flexibility were more productive \u2013 working more hours while reporting better well-being.\u00a0<\/span><\/p>\n How can employees who work more hours feel that they are flourishing? The answer lies in holistic well-being.\u00a0<\/span><\/p>\n At heart, employee well-being <\/span>encompasses<\/span><\/a> physical and mental health and can be shaped by dynamics both internal and external to the workplace. That means if we want to care for employees\u2019 holistic well-being, we need to support them with <\/span>mental, physical, and financial benefits<\/span><\/a>, alongside policies that enhance work-life balance and provide a sense of purpose and connection. Doing so pays off in spades \u2013 happy workers are <\/span>more productive<\/span><\/a> and engaged, boosting your company\u2019s attractiveness to talent.\u00a0<\/span><\/p>\n To promote holistic well-being in the workplace, I believe companies must go beyond employee benefits and embrace a culture of authentic care. Here\u2019s how we do that at Grab \u2013 both in our employment practices and our <\/span>Grab for Business solutions<\/span><\/a>.\u00a0<\/span><\/p>\n At Grab, our cultural strategy is people-first. Rather than introducing benefits reactively, we\u2019ve developed a holistic strategy that drives and underpins our policies. In this way, our approach to employee well-being is consistent across the company\u2019s culture rather than ad hoc.\u00a0<\/span><\/p>\n We believe in authentic care, and one key way we embody this is through our <\/span>GrabFlex benefits programme<\/span><\/a>. This flexible programme empowers our Grabbers to customise their benefits package to their unique needs, from leisure travel expenses to lifestyle classes.\u00a0\u00a0<\/span><\/p>\n This also enables us to adjust benefits as needed, as we recognise that employees are individuals whose needs and wants constantly evolve depending on their career and life stages. Ultimately, our goal is for employees to feel safe, comfortable, and appreciated as workers <\/span>and <\/span><\/i>as unique individuals.\u00a0<\/span><\/p>\n Another major factor in employee well-being is ensuring that employees feel they are in a safe working environment. We don\u2019t just mean complying with OSH regulations when we talk about workplace safety! Beyond physical factors, building a safe working environment can involve <\/span>psychological safety<\/span><\/a>, data safety, and more.\u00a0\u00a0<\/span><\/p>\n At Grab, safety in its diverse forms is top-of-mind. Our philosophy of \u2018Safety in every ride, every day provides peace of mind for both customers and employees, through in-car sanitisation, 24\/7 trip monitoring, emergency buttons, and sharing rides.\u00a0<\/span><\/p>\n Security extends to the use of data too. We comply with all relevant Personal Data Protection Acts (PDPAs) as we handle employee data. For our <\/span>Grab for Business<\/span><\/a> solutions, we transfer all enterprise user data through SFTP to ensure the highest security.\u00a0\u00a0<\/span><\/p>\n Finally, we actively promote an emotionally safe, respectful workplace. Besides training our leaders about psychological safety, we also have a Grabber Assistance Programme (GAP) that provides free, confidential support for emotional well-being. This 24\/7 service is offered in partnership with some of the world\u2019s leading employee wellbeing providers with global platforms, allowing Grabbers to access a wide scope of support anytime.\u00a0\u00a0<\/span><\/p>\n Outside of work, every employee faces their own personal situations and challenges throughout the workday. We believe in recognising every employee\u2019s unique circumstances and providing the right support to help them deliver their best work.\u00a0<\/span><\/p>\n How can you do that? With <\/span>Grab for Business Transport<\/span><\/a>, for instance, you can easily provide your employees with transport subsidies for last-mile connectivity, enabling them to get to the office or hop between meetings more quickly.\u00a0\u00a0<\/span><\/p>\n Don\u2019t forget to support your work-from-home employees as well. Often, remote workers actually work more hours \u2013 as much as <\/span>an extra 1.4 days per month<\/span><\/a>. While home, they may need to juggle childcare, caring for elderly relatives, and other responsibilities. You can consider providing Grab for Business food subsidies to help those who might not have time to prepare meals. This gives your employees one less thing to worry about and keeps them fueled throughout the workday.\u00a0<\/span><\/p>\n Employee recognition is a simple, low-cost practice that can yield great results. Recognising your employees makes them feel seen and appreciated for their efforts, enhancing their sense of accomplishment. <\/span>According to global people consulting firm Gallup<\/span><\/a>, this in turn boosts engagement, productivity, and loyalty.\u00a0<\/span><\/p>\n Recognition isn\u2019t one-size-fits-all, however, and it doesn\u2019t always need to happen through words alone. Gallup\u2019s research shows that effective recognition can include:<\/span><\/p>\n Recognition is best when it\u2019s personalised, and that\u2019s one reason why we offer <\/span>GrabGifts<\/span><\/a>. Practical and flexible, these digital gift cards can be redeemed according to the receiver\u2019s needs \u2013\u00a0 whether it\u2019s transport, food, or deliveries. They\u2019re suitable for gifting on big occasions such as a promotion, or for small moments of recognition like completing a challenging project.\u00a0<\/span><\/p>\n Ultimately, authentic care is more than recognition and rewards \u2013 it begins with your collective mindset. Benefits, perks, and policies are the tools we can use to show our employees that we care about them. But whatever tools we choose, what\u2019s important is ensuring that they chime with our core values and company strategy.\u00a0<\/span><\/p>\nEmbedding authentic care into company culture<\/span><\/h2>\n
Promoting safety in all forms<\/span><\/h2>\n
Supporting our employees through their workday<\/span><\/h2>\n
Showing tangible appreciation and recognition<\/span><\/h2>\n
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Going beyond benefits for holistic wellbeing\u00a0<\/span><\/h2>\n