{"id":72741,"date":"2019-10-25T15:43:53","date_gmt":"2019-10-25T07:43:53","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?post_type=policy&#038;p=72741"},"modified":"2022-03-08T12:09:45","modified_gmt":"2022-03-08T04:09:45","slug":"code-of-conduct-consumer","status":"publish","type":"policy","link":"https:\/\/www.grab.com\/sg\/terms-policies\/code-of-conduct-consumer\/","title":{"rendered":"Code of Conduct \u2013 Consumer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"72741\" class=\"elementor elementor-72741\" data-elementor-post-type=\"policy\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c23df53 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c23df53\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-822a35a\" data-id=\"822a35a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2680ea69 elementor-widget elementor-widget-gfb-breadcrumb\" data-id=\"2680ea69\" data-element_type=\"widget\" data-widget_type=\"gfb-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"gfb-breadcrumb\">\n      <ul>\n                  <li>\n                          <a href=\"https:\/\/www.grab.com\/sg\/terms-policies\/\">Terms and Policies<\/a>\n                            \n          <\/li>\n                  <li>\n                         <a href=\"#\" class=\"active\">Code of Conduct: Consumer<\/a>\n                            \n          <\/li>\n              <\/ul>\n    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6524a11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6524a11\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56cdf0d3\" data-id=\"56cdf0d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-783becbe elementor-widget elementor-widget-heading\" data-id=\"783becbe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Code of Conduct: Consumer<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-739d5bd5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"739d5bd5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23be1080\" data-id=\"23be1080\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5637c851 elementor-widget elementor-widget-spacer\" data-id=\"5637c851\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e71d1db elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e71d1db\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e80ffbe\" data-id=\"2e80ffbe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b333c59 elementor-widget elementor-widget-image\" data-id=\"4b333c59\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2281\" height=\"827\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122341\/code-of-conduct-hero-customer.png\" class=\"attachment-full size-full wp-image-71782\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122341\/code-of-conduct-hero-customer.png 2281w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122341\/code-of-conduct-hero-customer-250x91.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122341\/code-of-conduct-hero-customer-768x278.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122341\/code-of-conduct-hero-customer-700x254.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122341\/code-of-conduct-hero-customer-120x44.png 120w\" sizes=\"(max-width: 2281px) 100vw, 2281px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67bbbf7e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67bbbf7e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61c7bae3\" data-id=\"61c7bae3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c010a7e elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"7c010a7e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"961\" height=\"525\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122352\/code-of-conduct-hero-customer-mobile.png\" class=\"attachment-full size-full wp-image-71783\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122352\/code-of-conduct-hero-customer-mobile.png 961w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122352\/code-of-conduct-hero-customer-mobile-250x137.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122352\/code-of-conduct-hero-customer-mobile-768x420.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122352\/code-of-conduct-hero-customer-mobile-700x382.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/10\/16122352\/code-of-conduct-hero-customer-mobile-120x66.png 120w\" sizes=\"(max-width: 961px) 100vw, 961px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d2df203 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d2df203\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-33c02994\" data-id=\"33c02994\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3121fd60 elementor-widget elementor-widget-heading\" data-id=\"3121fd60\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">In order to Drive Southeast Asia Forward, we need everyone in our community to work together towards a Safer Everyday. By using Grab, GrabFood or GrabExpress as a user or consumer, you are bound by the following Code of Conduct, in addition to our Terms of Service and the local laws where you use Grab. If you\u2019re found to be in breach of the following guidelines, Grab may take action including temporarily or permanently suspending your account.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e974f0a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e974f0a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d3abaa8\" data-id=\"1d3abaa8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-382dff78 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"382dff78\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9421\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9421\" aria-expanded=\"false\">Stay Safe And Follow The Law<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9422\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9422\" aria-expanded=\"false\">Respect Your Driver<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-9423\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9423\" aria-expanded=\"false\">Be a Good Grab Citizen<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-9421\" aria-expanded=\"false\">Stay Safe And Follow The Law<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9421\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9421\" tabindex=\"0\" hidden=\"false\"><p><span style=\"color: #00b140\"><strong>Assault, harassment or abuse of any kind will not be tolerated.\u00a0<\/strong><\/span><\/p><p>The following behaviours are prohibited by law: physical abuse, verbal harassment, sexual assault, rape, murder, kidnapping, threats and intimidation. You should not attempt to contact your driver or fellow users after the trip, unless it\u2019s to arrange the return of a lost item.<\/p><p><span style=\"color: #00b140\"><strong>Follow road safety laws.<\/strong><\/span><\/p><p><span style=\"font-weight: 400\">Do not ask your driver to speed or commit traffic violations, including stopping at unsafe or illegal locations. Wear a seatbelt at all times. Wear a helmet if travelling on a bike or scooter (if available). Babies, children and any pets must travel with appropriate restraints where governed by local laws.<\/span><\/p><p><span style=\"color: #00b140\"><strong><b>Theft, robbery, or property damage will not be tolerated.<\/b><\/strong><\/span><\/p><p><span style=\"font-weight: 400\">You may be penalised under the prevailing laws in the event of any theft, robbery, acts of vandalism, or damage to the driver\u2019s vehicle or other property.<\/span><\/p><p><span style=\"color: #00b140\"><strong><b>Illegal items, drugs, weapons and hazardous materials must not be brought inside the vehicle.<\/b><\/strong><\/span><\/p><p><span style=\"font-weight: 400\">If you suspect your driver is under the influence of an intoxicating substance you have the right to end the trip immediately and alert the authorities. Likewise, do not use Grab as a platform to transport illegal items (including electronic vaporisers and related components), drugs, weapons and hazardous materials.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9422\" aria-expanded=\"false\">Respect Your Driver<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9422\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9422\" tabindex=\"0\" hidden=\"hidden\"><p><span style=\"font-weight: 400\"><span style=\"color: #00b140\"><strong><b>Show up and be on time.<\/b><\/strong><\/span>\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">Book when you\u2019re ready to travel. Show up for your ride &#8211; and be punctual. Don\u2019t cancel without good reason. This may result in additional charges incurred by you. If you\u2019ve made an order with GrabFood, don\u2019t cancel or change the order without good reason. Always ensure someone is there to receive your food.<\/span><\/p><p><span style=\"font-weight: 400\"> <span style=\"color: #00b140\"><strong><b>Ensure a seamless pickup.<\/b><\/strong><\/span><\/span><\/p><p><span style=\"font-weight: 400\">Choose the correct Pick Up location. Communicate with your driver to find each other. Confirm your driver\u2019s identity before boarding the vehicle (Grab) or handing over your parcel (GrabExpress).<\/span><\/p><p><span style=\"font-weight: 400\"> <span style=\"color: #00b140\"><strong><b>Ensure a seamless drop-off.<\/b><\/strong><\/span><\/span><b><\/b><span style=\"font-weight: 400\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">For all Grab, GrabFood and GrabExpress bookings, ensure your Drop-Off location is accurate and safe before booking. All our drivers are trained to follow the route suggested by the GPS. No detours or pit stops, unless you are using the Multi-Stop Ride feature (only for Grab rides). If you need to alight at a different drop-off point, please use our &#8220;Change Drop Off Point&#8221; feature (only for Grab rides).<\/span><\/p><p><span style=\"font-weight: 400\"><span style=\"color: #00b140\"><strong><b>Be polite and respectful.<\/b><\/strong><\/span>\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">Treat your driver with respect at all times. Don\u2019t smoke\/ vape. Don\u2019t litter, spit, vomit, shout, swear, put your legs on the dashboard, consume food or drinks, or slam the door.<\/span><\/p><p><span style=\"font-weight: 400\"> <span style=\"color: #00b140\"><strong><b>Leave nothing behind.<\/b><\/strong><\/span><\/span><\/p><p><span style=\"font-weight: 400\">Remember to bring your belongings &amp; trash with you.<\/span><span style=\"font-weight: 400\">\u00a0<\/span><b><\/b><\/p><p><span style=\"font-weight: 400\"> <span style=\"color: #00b140\"><strong><b>Rate your driver fairly.<\/b><\/strong><\/span><\/span><\/p><p><span style=\"font-weight: 400\">After every trip or delivery, show your appreciation for your driver or delivery partner by rating the trip and providing feedback.<\/span><\/p><p><span style=\"font-weight: 400\"> <span style=\"color: #00b140\"><strong><b>Respect your driver\u2019s privacy.<\/b><\/strong><\/span><\/span><span style=\"font-weight: 400\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">You MUST keep confidential all personal data (i.e name, car plate number) that comes into your possession. Unauthorised collection, use or disclosure of personal data of our users is strictly prohibited.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\"><span style=\"color: #00b140\"><strong><b>In case of emergency&#8230;<\/b><\/strong><\/span><\/span><\/p><p><span style=\"font-weight: 400\">Always call the authorities first. Once all parties are safe and authorities have been notified, contact Grab to report the incident.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-9423\" aria-expanded=\"false\">Be a Good Grab Citizen<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9423\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9423\" tabindex=\"0\" hidden=\"hidden\"><p><span style=\"color: #00b140\"><strong><b>Comply with our Terms.<\/b><\/strong><\/span><\/p><p><span style=\"font-weight: 400\">You must be 18 to hold a Grab account, and this means minors must be accompanied. Consumers of GrabFood must be of legal age to buy alcohol. Do not book a ride on behalf of a stranger. Keep up to date with our other Terms of Service here.<\/span><\/p><p><span style=\"font-weight: 400\"><span style=\"color: #00b140\"><strong><b>Use the right service.<\/b><\/strong><\/span>\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">Are you travelling with lots of luggage or more than 4 users? Do you need to send an item to a friend? Choose the right Grab service for your needs, or your driver\/delivery-partner may refuse to take you.<\/span><\/p><p><span style=\"font-weight: 400\"><span style=\"color: #00b140\"><strong><b>Use the service properly.<\/b><\/strong><\/span><\/span><\/p><p><span style=\"font-weight: 400\">Don\u2019t use Grab to deliver unaccompanied goods (unless you\u2019re using Grab Food or Grab Express). Don&#8217;t overload the vehicle with luggage or use the service for moving house. For GrabExpress, abide by the maximum weight and volume recommendations. Don\u2019t make arrangements with drivers outside the application &#8211; we can\u2019t provide support or help to ensure your safety.<\/span><\/p><p><span style=\"font-weight: 400\"> <span style=\"color: #00b140\"><strong><b>Act in good faith.<\/b><\/strong><\/span><\/span><\/p><p><span style=\"font-weight: 400\">Do not share accounts or create duplicate accounts. Always provide truthful information when creating and accessing your accounts, disputing charges or fees, or when writing in to provide feedback. Use offers and promotions only as intended.<\/span><\/p><p><span style=\"font-weight: 400\"> <span style=\"color: #00b140\"><strong><b>Make correct payment.<\/b><\/strong><\/span><\/span><\/p><p><span style=\"font-weight: 400\">Check your mode of payment (including any promo or rewards codes) before booking. Confirm the final fare (including any tolls) before alighting. Always pay the correct fare as displayed on the Grab app. For GrabFood, confirm the items and price of your basket before check-out.<\/span><span style=\"font-weight: 400\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400\"><span style=\"color: #00b140\"><strong><b>Your account, your responsibility.<\/b><\/strong><\/span><\/span><\/p><p><span style=\"font-weight: 400\">You are responsible for the behaviour of your guests and bookings made under your account. Keep your account details up to date. Only access your account through the official Grab app. Keep your password private. Don\u2019t respond to any requests for your login details. Use GrabPay PIN for extra security. If you see or hear something suspicious, reach out to us.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":0,"menu_order":0,"template":"elementor_header_footer","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/policy\/72741"}],"collection":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":18,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/policy\/72741\/revisions"}],"predecessor-version":[{"id":147091,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/policy\/72741\/revisions\/147091"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/media?parent=72741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}