{"id":54448,"date":"2019-04-29T19:02:59","date_gmt":"2019-04-29T11:02:59","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?page_id=54448"},"modified":"2021-12-13T13:18:23","modified_gmt":"2021-12-13T05:18:23","slug":"gfdp-incentives101","status":"publish","type":"page","link":"https:\/\/www.grab.com\/sg\/gfdp-incentives101\/","title":{"rendered":"GrabFood Trip Fares &amp; Incentives Guide"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Enjoy fairer trip fares with distance-based adjustments, and top up your earnings with incentives &#8211; Gems (formerly known as zone boost) and Quest!<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-54490\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/30173915\/HIHHI1.png\" alt=\"\" width=\"400\" height=\"310\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/30173915\/HIHHI1.png 616w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/30173915\/HIHHI1-250x194.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/30173915\/HIHHI1-120x93.png 120w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<hr \/>\n<h2 style=\"text-align: center\"><span style=\"text-decoration: underline\"><span style=\"color: #009d3b;text-decoration: underline\">Trip Fares<\/span><\/span><\/h2>\n<h3 style=\"text-align: left\"><span style=\"color: #009d3b\"><strong>Distance-based adjustments<\/strong><\/span><\/h3>\n<p style=\"text-align: left\">We have heard your frustrations with long distance trips; being paid the same when it takes much more time and effort to complete. To ensure you\u2019re compensated for going the extra mile, we\u2019ve restructured trip fares to include a base component, plus additional distance-based adjustments!<\/p>\n<p style=\"text-align: left\">Final trips fares (after distance adjustment) are shown upfront on the job card when you receive a delivery job.<\/p>\n<p style=\"text-align: left\">Trip fares also differ by vehicle type.<\/p>\n<p style=\"text-align: left\">Here\u2019s an example, based on a trip for a <strong>motorcycle delivery rider<\/strong>:<br \/>\nHis name is Ravi. <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-54451\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29184337\/pasted-image-0-4.png\" alt=\"\" width=\"500\" height=\"360\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29184337\/pasted-image-0-4.png 522w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29184337\/pasted-image-0-4-250x180.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29184337\/pasted-image-0-4-120x86.png 120w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<p><span style=\"font-weight: 400\">Ravi received a delivery job from point A (merchant) to point B (eater), with road distance of 3.2km. Previously, Ravi would have earned $5 in trip fare, regardless of the travel distance. With the new fee structure, Ravi would earn $6.90 &#8211; a 38% increase in trip fare!<\/span><\/p>\n<hr width=\"50%\" \/>\n<h3 style=\"text-align: left\"><b><span style=\"color: #009d3b\">Grouped orders: single pickup &amp; two drop-offs for higher delivery efficiency<\/span> <\/b><\/h3>\n<p><span style=\"font-weight: 400\">When you have accepted an order and are on your way to pick it up, there\u2019s a chance that you\u2019ll be given a second order from the same merchant. This process is designed to be as seamless and hassle-free as possible for you, and this improved efficiency for grouped (i.e. batched) orders should see you completing more trips in a shorter span of time!<\/span><\/p>\n<p><span style=\"font-weight: 400\">Grouped orders are compensated based on total distance travelled, and both deliveries count towards quest incentives. The further the distance, the more you can expect to earn!<\/span><\/p>\n<p><span style=\"font-weight: 400\">Here\u2019s a continuation of Ravi\u2019s story: <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-54453\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185132\/asA-700x520.png\" alt=\"\" width=\"500\" height=\"372\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185132\/asA-700x520.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185132\/asA-250x186.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185132\/asA-120x89.png 120w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185132\/asA.png 752w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<p><span style=\"font-weight: 400\">While Ravi was on the way to the merchant, he received a grouped order! The job details appeared in his app &#8211; it was automatically assigned, without him having to accept the job (great when you\u2019re on the road!). <\/span><\/p>\n<p><span style=\"font-weight: 400\">Ravi arrived at the merchant and picked up both orders, and he then proceeded to deliver the orders to 2 different eater locations. With just one pickup location and delivering to 2 eaters, Ravi earned a trip fare of $10.94 for the grouped order! \u00a0<\/span><\/p>\n<hr \/>\n<h2 style=\"text-align: center\"><span style=\"text-decoration: underline\"><span style=\"color: #009d3b;text-decoration: underline\">Zone Boost Gems<\/span><\/span><\/h2>\n<p>Earn varying amounts of gems per trip depending on merchant location, day and time! You can keep track of the gems you earn directly on your Grab Driver app, and also view areas and time blocks that would give you the highest gems per trip. <em>Applicable to all jobs across GrabFood, GrabMart and GrabExpress FnB.<\/em><\/p>\n<p style=\"text-align: center\"><strong>Gems incentives differ across vehicle types.<\/strong><\/p>\n<hr width=\"50%\" \/>\n<p style=\"text-align: center\"><span style=\"text-decoration: underline\"><strong>How it works<\/strong><\/span><\/p>\n<div style=\"text-align: center\"><strong>Earn boost gems on top of your drop fares when you complete deliveries during peak timings!<\/strong><\/div>\n<div><\/div>\n<ul>\n<li>Zone Boost\u00a0Gems are awarded according to the time of your trip acceptance and the merchant&#8217;s location. Merchant locations are categorised into 10 different zones, with varying amounts of boost gems. Find out more about\u00a0the\u00a0zones here:\u00a0<a href=\"https:\/\/www.grab.com\/sg\/gfzone\/\" target=\"_blank\" rel=\"noopener noreferrer\">Guide to GrabFood Incentive Zones<\/a><\/li>\n<li>Only the first trip of a grouped order is eligible for Zone Boost Gems.<\/li>\n<li>A minimum of x gems\/day is required\u00a0to qualify, trips must be accepted between\u00a012:00AM &#8211; 11.59PM daily. The minimum required gems vary depending on vehicle type.<\/li>\n<li>If you achieve the minimum required gems for the mission, your mission status will be marked as\u00a0\u201cQualified\u201d. Your collected gems will automatically be computed and converted to cash value.<\/li>\n<li>Incentive payouts from gems conversion will then be topped up in your cash wallets within 2 working days from the mission end date, 23:59.<\/li>\n<li>There are no acceptance or cancellation rate requirements for Zone Boost\u00a0Gems.<\/li>\n<\/ul>\n<table style=\"width: 100%;border-collapse: collapse\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"width: 51.4576%\"><span style=\"font-weight: 400\">1. Keep track of your total boost Gems earned for the day<\/span><\/td>\n<td style=\"width: 3.09096%\"><\/td>\n<td style=\"width: 45.4514%\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-54454\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185646\/ZB-edited.png\" alt=\"\" width=\"300\" height=\"522\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185646\/ZB-edited.png 647w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185646\/ZB-edited-250x435.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185646\/ZB-edited-120x209.png 120w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<table style=\"width: 100%;border-collapse: collapse\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"width: 51.4576%\">2. View the daily Gems rewards by time and location<\/td>\n<td style=\"width: 3.09096%\"><\/td>\n<td style=\"width: 45.4514%\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-54455\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185747\/pasted-image-0-5-700x1245.png\" alt=\"\" width=\"300\" height=\"534\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185747\/pasted-image-0-5-700x1245.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185747\/pasted-image-0-5-250x445.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185747\/pasted-image-0-5-120x213.png 120w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185747\/pasted-image-0-5.png 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<table style=\"width: 100%;border-collapse: collapse\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"width: 51.4576%\"><span style=\"font-weight: 400\">3. Check the boundaries of each zone &#8211; ensure you\u2019re aware of where exactly to go for highest boost Gems ! <\/span><\/td>\n<td style=\"width: 3.09096%\"><\/td>\n<td style=\"width: 45.4514%\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-54456\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185833\/unnamed.png\" alt=\"\" width=\"300\" height=\"533\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185833\/unnamed.png 288w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185833\/unnamed-250x444.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/04\/29185833\/unnamed-120x213.png 120w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"183\" class=\"size-full wp-image-65663 aligncenter\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/08\/04004402\/ab72fcad-9cfd-4652-a9e3-52d9e66bfeda.png\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/08\/04004402\/ab72fcad-9cfd-4652-a9e3-52d9e66bfeda.png 735w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/08\/04004402\/ab72fcad-9cfd-4652-a9e3-52d9e66bfeda-250x62.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/08\/04004402\/ab72fcad-9cfd-4652-a9e3-52d9e66bfeda-700x174.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2019\/08\/04004402\/ab72fcad-9cfd-4652-a9e3-52d9e66bfeda-120x30.png 120w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/><\/p>\n<p style=\"text-align: center\"><span style=\"font-weight: 400\"><strong>The Gems incentives table will be sent to you in your weekly incentive email.<\/strong> <\/span><\/p>\n<hr \/>\n<h2 style=\"text-align: center\"><span style=\"text-decoration: underline\"><span style=\"color: #009d3b;text-decoration: underline\">Quest Gems<\/span><\/span><\/h2>\n<p style=\"text-align: center\"><em><strong>Quest incentives differ across vehicle types.<\/strong><\/em><\/p>\n<p><span style=\"color: #009d3b\"><em><b>Unified Quest Incentive: <\/b>On top of your GrabFood trips, every GrabExpress and GrabMart trip will now earn you up to 3 Quest Gems!<\/em><\/span><\/p>\n<hr width=\"50%\" \/>\n<p style=\"text-align: center\"><span style=\"text-decoration: underline\"><strong>How it works<\/strong><\/span><\/p>\n<div style=\"text-align: center\"><strong>Earn a quest gem on top of your base fares for every single order you complete!<\/strong><\/div>\n<ul>\n<li>All trips in a grouped order will count towards quest incentives.<\/li>\n<li>Trips counted are\u00a0based on trip acceptance time. As such, orders accepted past midnight will qualify as\u00a0trips for the next day.<\/li>\n<li>A minimum acceptance rate of 90% AND a maximum cancellation rate of 10% are required in order to be eligible for quest incentives.<\/li>\n<li>If you achieve the required AR and CR requirements for the mission, your mission status will be marked as\u00a0\u201cQualified\u201d. Your collected gems will automatically be computed and converted to cash value.<\/li>\n<li>Incentive payouts from gems conversion will then be topped up in your cash wallets within 2 working days from the mission end date, 23:59.<\/li>\n<\/ul>\n<hr \/>\n<h2 style=\"text-align: center\"><span style=\"text-decoration: underline\"><span style=\"color: #009d3b;text-decoration: underline\">Other Compensations<\/span><\/span><\/h2>\n<h3 style=\"text-align: center\"><span style=\"color: #009d3b\"><b>Sentosa, Tanjong Rhu<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400\">With distance-based fares, you can already expect to earn more for long distance trips. To further thank you for your effort, you will receive additional compensation of <\/span><b>$2 per trip<\/b><span style=\"font-weight: 400\">, for all orders going into Sentosa &amp; Tanjong Rhu.<\/span><\/p>\n<h3 style=\"text-align: center\"><span style=\"color: #009d3b\"><b>Long distance compensation<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400\">Distance adjustments will be made upfront in your trip fares instead! Thus, there will no longer be a need for the delayed distance payment that you have been receiving. \u00a0<\/span><\/p>\n<hr \/>\n<h2 style=\"text-align: center\"><span style=\"text-decoration: underline\"><span style=\"color: #009d3b;text-decoration: underline\">Frequently Asked Questions<\/span><\/span><\/h2>\n<p><strong>I completed a grouped order consisting of two deliveries. How will my incentives be computed?<\/strong><\/p>\n<ul>\n<li><strong><em>Zone Boost\u00a0Gems<\/em><\/strong>: Gems will be earned based on the merchant location and your acceptance time of the first trip. The second trip of the grouped order is not eligible for boost gems.<\/li>\n<li><em><strong>Quest Gems<\/strong><\/em>: Both deliveries in a grouped order will count towards quest incentives.<\/li>\n<\/ul>\n<p><strong>My <\/strong><strong>acceptance rate (AR) is less than 90% and\/or my cancellation rate (CR) is more than 10%. How will this affect my incentives?<\/strong><\/p>\n<ul>\n<li><strong><em>Zone Boost Gems<\/em><\/strong>: There are no AR or CR requirements for Zone Boost gems, so you can earn as usual!<\/li>\n<li><strong><em>Quest Gems<\/em>:<\/strong> Incentive rewards will only be paid out if you meet the criteria. You can refer to the incentive card in your Grab Driver app (Home Page &gt; More &gt; Incentives) to keep track of your acceptance rate performance for each quest incentive period.<br \/>\n<span style=\"color: #ff0000\"><em>If you have valid reasons for cancellation, please contact us via Telegram (@GF_DP) or call the GrabFood support hotline at 6902 1038 for help, to avoid affecting your in-app cancellation rate.\u00a0<\/em><\/span><\/li>\n<\/ul>\n<p><strong>What happens if I have less than the minimum required zone boost gems for the day?<\/strong><\/p>\n<ul>\n<li>You will need to earn a minimum number of gems each day between 12:00AM &#8211; 11:59PM, in order to convert your gems to cash. Unconverted gems will not be carried over to the next day.<\/li>\n<\/ul>\n<p><strong>Will I be compensated for long-distance trips? <\/strong><\/p>\n<ul>\n<li>Distance adjustments will be made upfront in your trip fares! Thus, there will no longer be a need for the delayed distance payment that you have been receiving.<\/li>\n<\/ul>\n<p><strong>How often does my Acceptance Rate (AR) and Cancellation Rate (CR) reset? <\/strong><\/p>\n<ul>\n<li>The AR and CR reflected on your home screen is refreshed every Monday of the week. However, for incentives, AR \/ CR requirements are tied to the incentive period. Refer to your incentive card in your Grab Driver app (Home Page &gt; More &gt; Incentives)\u00a0to monitor your AR \/ CR performance for specific incentives.<\/li>\n<\/ul>\n<p><strong>What happens if the batched route recommended by the app is directing me on a route that is less convenient? Can I just set my own route? <\/strong><\/p>\n<ul>\n<li>While we understand that you may have a preferred delivery route, you must follow the drop-off sequence as shown in the app. The proposed sequence would have considered other factors such as eaters\u2019 waiting time, which is an important consideration to deliver a consistent 5-star experience to all our consumers.<\/li>\n<\/ul>\n<p><strong>Do I get compensated in the event of merchant unavailability, or if I experienced long wait time at the merchant\u2019s \/ consumer&#8217;s location? \u00a0<\/strong><\/p>\n<ul>\n<li>If you encounter any difficulties completing an order, reach out to us via Telegram (@GF_DP). Compensations will be processed on a case-by-case basis.<\/li>\n<\/ul>\n<p><strong>I just changed my vehicle type. How will this affect my incentives?\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li>If you change your mode of delivery\u00a0midweek, your new vehicle type will only be updated in the system within the next working day.\u00a0 Your incentives will then be tagged to the correct vehicle type.\n<ul>\n<li><em><strong>Zone Boost Gems:<\/strong>\u00a0I<\/em><em>f you change\u00a0your vehicle type on Tuesday, any trips completed on Tuesday will <u>NOT<\/u> accumulate any gems\u00a0under both the old and new Zone Boost schemes. Trips completed starting from Wednesday will accumulate gems under the new scheme.<\/em><\/li>\n<li><em><strong>Quest Gems:<\/strong>\u00a0If you change your vehicle type on Tuesday, the quest count tagged to the old vehicle type will <u>STOP<\/u> immediately, and will only resume the next working day <u>under the new vehicle type<\/u>. There will be NO reconciliation done to combine trips completed under the 2 different vehicle types i.e. they will be counted for quest qualifications separately under their respective schemes.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>My account got suspended. How till this affect my incentives?\u00a0<\/strong><\/p>\n<ul>\n<li>If your account has been temporarily suspended, you will not be eligible for incentive payout within the suspended time period. Upon reinstating, your zone boost and quest schemes will only resume the next working day.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"Enjoy fairer trip fares with distance-based adjustments, and top up your earnings with incentives &#8211; Gems (formerly known as zone boost) and Quest! Trip Fares Distance-based adjustments We have heard your frustrations with long distance trips; being paid the same when it takes much more time and effort to complete. To ensure you\u2019re compensated for [&hellip;]","protected":false},"author":531,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl\/tpl-page-elements.php","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/54448"}],"collection":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/users\/531"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/comments?post=54448"}],"version-history":[{"count":15,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/54448\/revisions"}],"predecessor-version":[{"id":141426,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/54448\/revisions\/141426"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/media?parent=54448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}