{"id":38403,"date":"2018-07-10T12:48:07","date_gmt":"2018-07-10T04:48:07","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?page_id=38403"},"modified":"2026-03-24T17:08:46","modified_gmt":"2026-03-24T09:08:46","slug":"emeraldcircle","status":"publish","type":"page","link":"https:\/\/www.grab.com\/sg\/driver\/transport\/emeraldcircle\/","title":{"rendered":"Welcome to the Emerald Circle"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"38403\" class=\"elementor elementor-38403\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57736ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57736ec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d9f4aa\" data-id=\"2d9f4aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7b7092 elementor-fixed elementor-widget elementor-widget-text-editor\" data-id=\"d7b7092\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<br><br><br>\n<p class=\"top-banner\">Driver-Partner Hub: The one-stop portal for all the information you need on programs, benefits and more. Tap <a style=\"color: #00b14f\" href=\"https:\/\/www.grab.com\/sg\/driver\/driver-partner-hub\/\">here<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71aa632 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71aa632\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-133bcd9\" data-id=\"133bcd9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b0d204 elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"2b0d204\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61fb35f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61fb35f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e7edd1\" data-id=\"4e7edd1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-352e7a3 elementor-widget elementor-widget-image\" data-id=\"352e7a3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/growth-public.grab.com\/sandbox\/DOAQKQpdIXdJiqsISBdzaGOKWBhJzrUB.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-572077b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"572077b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8530987\" data-id=\"8530987\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cb54e1 elementor-widget elementor-widget-heading\" data-id=\"6cb54e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Emerald Circle Refresh <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f05eebf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f05eebf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da2b4df\" data-id=\"da2b4df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbfd492 elementor-widget elementor-widget-text-editor\" data-id=\"bbfd492\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Your new tier will be updated by the 4th working day of the new quarter.<\/p><p>Appealing will be allowed\u00a0from\u00a0the next day after Confirmation of EC Tiers\u00a0of each quarter.<\/p><p>Appeal form will be available for 5 days &amp; MUST be submitted by the 5th day of appeal period to be considered.<\/p><p>Click <a href=\"https:\/\/forms.gle\/TLqVTmpq3tinGJca7\">here<\/a> to submit your appeal.<\/p><p><em>* Please note that appeal form will only be available during the Appeal Open Period. *<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a465161 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a465161\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13d5cc7\" data-id=\"13d5cc7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1213c3 elementor-widget elementor-widget-image\" data-id=\"d1213c3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1264\" height=\"699\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15.png\" class=\"attachment-full size-full wp-image-232352\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15.png 1264w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15-250x138.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15-700x387.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15-768x425.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15-18x10.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15-120x66.png 120w\" sizes=\"(max-width: 1264px) 100vw, 1264px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aeb72dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aeb72dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7fcb96\" data-id=\"f7fcb96\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e611f17 elementor-widget elementor-widget-text-editor\" data-id=\"e611f17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a29c3fc elementor-widget elementor-widget-heading\" data-id=\"a29c3fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transport Emerald Circle <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3e23cb elementor-widget elementor-widget-text-editor\" data-id=\"b3e23cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tEmerald Circle is a points-based rewards system that empowers you to live a better everyday life, whether you\u2019re out on the road, or in the comfort of your home.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c010409 elementor-widget elementor-widget-image\" data-id=\"c010409\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/growth-public.grab.com\/sandbox\/XbdWDwBeMROLqGZcsBQXVWCgJVqaVArZ.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1531e04 elementor-widget elementor-widget-image\" data-id=\"1531e04\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/01\/17145450\/ec-chart3.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0133ab elementor-widget elementor-widget-image\" data-id=\"b0133ab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/growth-public.grab.com\/sandbox\/xldYMusbCOwqvIjlSmBnJplfLXlWGfDF.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53a1ac4 elementor-widget elementor-widget-image\" data-id=\"53a1ac4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/26100618\/EC-Booster-Points-1.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"EC Booster Points\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjQ0NDAyLCJ1cmwiOiJodHRwczpcL1wvYXNzZXRzLmdyYWIuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9zaXRlc1wvNFwvMjAyNVwvMDVcLzI2MTAwNjE4XC9FQy1Cb29zdGVyLVBvaW50cy0xLmpwZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1213\" height=\"504\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/26100618\/EC-Booster-Points-1.jpg\" class=\"attachment-full size-full wp-image-244402\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/26100618\/EC-Booster-Points-1.jpg 1213w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/26100618\/EC-Booster-Points-1-250x104.jpg 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/26100618\/EC-Booster-Points-1-700x291.jpg 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/26100618\/EC-Booster-Points-1-768x319.jpg 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/26100618\/EC-Booster-Points-1-18x7.jpg 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/26100618\/EC-Booster-Points-1-120x50.jpg 120w\" sizes=\"(max-width: 1213px) 100vw, 1213px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b22e6c elementor-widget elementor-widget-text-editor\" data-id=\"3b22e6c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>More details on the Points Benefits under the &#8220;What benefits will I get?&#8221; FAQ.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35ab843 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"35ab843\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a57f3b elementor-widget elementor-widget-heading\" data-id=\"7a57f3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\" style=\"font-family: Inter, sans-serif; color: rgb(0, 177, 79); text-align: center;\">Booster Points<span style=\"color: inherit; font-family: inherit; font-weight: 500;\"><\/span><\/h2><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd16bf elementor-widget elementor-widget-image\" data-id=\"2dd16bf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"868\" height=\"646\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/06\/04113348\/updated_ECboosters.png\" class=\"attachment-full size-full wp-image-244795\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/06\/04113348\/updated_ECboosters.png 868w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/06\/04113348\/updated_ECboosters-250x186.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/06\/04113348\/updated_ECboosters-700x521.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/06\/04113348\/updated_ECboosters-768x572.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/06\/04113348\/updated_ECboosters-16x12.png 16w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/06\/04113348\/updated_ECboosters-120x89.png 120w\" sizes=\"(max-width: 868px) 100vw, 868px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f6ceb3 elementor-widget elementor-widget-text-editor\" data-id=\"0f6ceb3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Booster Point Example 1:\u00a0<\/b><\/p><p>Megan completes a Saver | Share ride (i.e. 2 completed bookings) at 6pm. She will earn 3 XP points.<\/p><p>2 pt (Base) + 0.6 pt (Time) + 0.4 pt (Service Type) = 3 pt<\/p><p><b>Booster Point Example 2:\u00a0<\/b><\/p><p>John completes a Standard | Assistance with storage ride at 7am. He will earn 2.3 XP points.<\/p><p>1 pt (Base) + 0.3 pt (Time) + 1 pt (Service Type) = 2.3 pt<\/p><p><span style=\"color: inherit; font-family: inherit; font-size: 18px; font-weight: bold;\">Pro tip: Accelerate your XP points by combining Time &amp; Service Type Point Boosters.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-352f1cc elementor-widget elementor-widget-heading\" data-id=\"352f1cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Emerald Circle Tier Support<span style=\"font-family: inherit;\"><\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99e41de elementor-widget elementor-widget-text-editor\" data-id=\"99e41de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Women-Partners who are pregnant may not be able to complete trips or deliveries during their pregnancy. To support Women-partners during this time, Emerald Circle offers<\/span><b> tier protection for pregnant Women-partners<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4><b>How does Emerald Circle Tier Protection work?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">If you are pregnant, your <\/span><b>current Emerald Circle tier will be protected<\/b><span style=\"font-weight: 400;\"> for up to <\/span><b>*15 months<\/b><span style=\"font-weight: 400;\"> ,<\/span><b> even if you don\u2019t complete enough jobs to maintain your tier<\/b><span style=\"font-weight: 400;\">, as long as you submit the required documentation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">*15 months includes 9 months during pregnancy and 6 months after birth.<\/span><\/p>\n<h4><b>Who is eligible?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">You may qualify if you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are a Women-partner enrolled in Emerald Circle<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are currently pregnant<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Submit valid documentation confirming your pregnancy<\/span><\/li>\n<\/ul>\n<h4><b>What documents are required?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">You will need to submit <\/span><b>official documentation confirming your pregnancy<\/b><span style=\"font-weight: 400;\">, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>A formal letter from a certified gynaecologist<\/b><span style=\"font-weight: 400;\"> confirming the pregnancy.<\/span><\/li>\n<\/ul>\n<h4><b>How do I request tier protection?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">You must submit your request through the appropriate appeal form and attach your supporting documents.<\/span><\/p>\n<p><b>Transport-Partners<\/b><span style=\"font-weight: 400;\">: Submit your appeal through the Transport appeal<\/span><a href=\"https:\/\/forms.gle\/RTiCPrbeRvJfr1Bt8\"> <span style=\"font-weight: 400;\">link<\/span><\/a><\/p>\n<p><b>Delivery-Partners<\/b><span style=\"font-weight: 400;\">: Submit your appeal through the Delivery appeal<\/span><a href=\"https:\/\/forms.gle\/eRh9tnmCNbcit9cg6\"> <span style=\"font-weight: 400;\">link<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Our team will review your submission and verify your documentation.<\/span><\/p>\n<h4><b>Important things to note<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Documentation is required for verification.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tier protection applies only during the pregnancy period and also 6 months post birth.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Appeals submitted without valid documents may not be approved.<\/span><\/li><li>Applicable to all pregnancies, regardless of outcomes<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4091364 elementor-widget elementor-widget-heading\" data-id=\"4091364\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec8de7 elementor-widget elementor-widget-accordion\" data-id=\"3ec8de7\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-accordion \" role=\"tablist\">\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-6581\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-6581\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\"><b>Who is eligible to be part of the Emerald Circle?\n<\/b><\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-6581\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6581\"><p><span style=\"font-weight: 400\">Emerald Circle is created for all GrabCar and GrabTaxi Partners! The more points you earn, the higher your tier!<\/span><\/p><\/div>\n                <\/div>\n                    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b83841 elementor-widget elementor-widget-accordion\" data-id=\"7b83841\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-accordion \" role=\"tablist\">\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-1291\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1291\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\"><b>How are the Experience Points (XP) calculated?\n<\/b><\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-1291\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1291\"><p><span style=\"font-weight: 400;\">XP are based on completed bookings. For every 1 trip completed, you will earn 1 XP point.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">All transport services are eligible, except for Saver | Hitch.<\/span><\/p><p><span style=\"font-weight: 400;\">Non-transport services such as GrabFood, GrabExpress and GrabMart are not considered for the transport Emerald Circle.<\/span><\/p><\/div>\n                <\/div>\n                    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac53343 elementor-widget elementor-widget-accordion\" data-id=\"ac53343\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-accordion \" role=\"tablist\">\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-1801\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1801\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\"><b>What are Point Boosters and how do they work?\n<\/b><\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-1801\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1801\">There are 2 types of Point Boosters based on Time &amp; Service-Type. These boosters will give additional bonus XP points, on top of the 1XP point per ride you receive if you complete rides on certain services or within stipulated booster timings. Refer to the above infographic to find out more on timings &amp; service types that are eligible for boosters.<\/div>\n                <\/div>\n                    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-378daee elementor-widget elementor-widget-accordion\" data-id=\"378daee\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-accordion \" role=\"tablist\">\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-5821\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-5821\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\"><b>What benefits will I get?\n<\/b><\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-5821\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5821\"><div>The benefits are listed in the infographic above. More details are as follows:<\/div><div>\u00a0<\/div><h3><b>Caltex Fuel Discount<\/b><\/h3><div><ul><li>For the redemption of 25% fuel discount for Emerald and Ruby Driver-Partners, please refer to the GrabBenefits in your driver app<\/li><li>For the redemption of 29% fuel discount for Sapphire and Diamond Driver-Partners, please refer to this\u00a0<a href=\"https:\/\/www.grab.com\/sg\/caltex-fuel-discount\/\">link<\/a>.<\/li><\/ul><h3><span style=\"font-weight: bold; line-height: 1;\">Off Day Points<\/span><\/h3><div><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium\" src=\"https:\/\/growth-public.grab.com\/sandbox\/sqgZDLbVGIgxbRhRTIMGzmGJLuWahFsz.jpg\" width=\"1920\" height=\"1231\" \/><\/div><div>\u00a0<\/div><\/div><ul><li>This will be available to eligible Driver-Partners who achieved the respective tiers in the quarter and subsequently met the benefit requirements.<\/li><li>No appeals are allowed for this benefit.<\/li><li>These bonus points will be excluded from all multipliers from other initiatives\/benefits.<\/li><\/ul><h3><b>Training Courses Bonus Points<\/b><\/h3><p><span style=\"font-weight: 400;\">Driver-Partners who complete the below training courses will receive 25 bonus points for each course.<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Vehicle Safety &amp; Maintenance<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer Service &amp; Quality<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Driver Safety Training<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">More information can be found <\/span><a href=\"https:\/\/www.grab.com\/sg\/transport-onboarding-programs\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><p>You can find out more about Driver-Partner benefits in GrabBenefits\u00a0<a style=\"background-color: #ffffff;\" href=\"https:\/\/www.grab.com\/sg\/grabdriverbenefits\/\">here<\/a>.<span style=\"font-weight: 400;\"><br \/><\/span><\/p><\/div>\n                <\/div>\n                    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9f4516 elementor-widget elementor-widget-accordion\" data-id=\"f9f4516\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-accordion \" role=\"tablist\">\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-2621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\"><b>How do I check my tier and Experience Points (XP)?\n<\/b><\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-2621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2621\"><p><span style=\"font-weight: 400\">You can check your points from the Driver App by going to \u2018My Profile\u2019 &gt; \u2018View Tiers and Progress\u2019. Kindly note that the points are not updated in real-time and may take up to 3 days to be reflected.<\/span><\/p><\/div>\n                <\/div>\n                    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2187a3 elementor-widget elementor-widget-accordion\" data-id=\"d2187a3\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-accordion \" role=\"tablist\">\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-2201\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2201\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\"><b>I just signed-up to drive with GrabCar \/ GrabTaxi. Do I need to opt-in to be part of Emerald Circle?\n<\/b><\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-2201\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2201\"><p>All GrabCar and GrabTaxi Partners are automatically enrolled into the program. New GrabCar \/ GrabTaxi Partners will be placed in the\u00a0<b>Emerald\u00a0<\/b>tier for a start.<\/p><\/div>\n                <\/div>\n                    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-602a2a9 elementor-widget elementor-widget-accordion\" data-id=\"602a2a9\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-accordion \" role=\"tablist\">\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-1001\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1001\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\"><b>How do I move up to higher tiers?\n<\/b><\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-1001\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1001\"><p>Tiers are determined by the total XP accumulated over the calendar quarter. As you approach higher tiers, other criteria will be considered too (e.g. Acceptance Rating, Cancellation Rating, Driver Rating, past records, etc.)<\/p><p>Please refer to the infographic above for a better idea.<\/p><\/div>\n                <\/div>\n                    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d48d1d elementor-widget elementor-widget-accordion\" data-id=\"5d48d1d\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-accordion \" role=\"tablist\">\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-9782\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-9782\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\"><b>When will the tiers be reviewed?\n<\/b><\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-9782\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-9782\"><p>Tiers will next be renewed in the first week of the next quarter (e.g 1st week of April). Your new tier will be reflected in your app by the end of the second week of the quarter.<\/p><p>\u00a0<\/p><\/div>\n                <\/div>\n                    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0741487 elementor-widget elementor-widget-accordion\" data-id=\"0741487\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-accordion \" role=\"tablist\">\n                            <div class=\"elementor-accordion-item\">\n                    <div id=\"elementor-tab-title-7601\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-7601\" aria-expanded=\"false\">\n                                                    <span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n                                                            <span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n                                <span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n                                                        <\/span>\n                                                                        <a class=\"elementor-accordion-title\" href=\"\"><b>I have just converted from GrabCar to GrabTaxi. Will this conversion affect the tier I am in currently?\n<\/b><\/a>\n                    <\/div>\n                    <div id=\"elementor-tab-content-7601\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-7601\"><p><span style=\"font-weight: 400\">No. Calculation of XP will continue based on the number of trips that you complete.<\/span><\/p><\/div>\n                <\/div>\n                    <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2184fbc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2184fbc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c54acad\" data-id=\"c54acad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-add8824 elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"add8824\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Emerald Circle Refresh Your new tier will be updated by the 4th working day of the new quarter. Appealing will be allowed\u00a0from\u00a0the next day after Confirmation of EC Tiers\u00a0of each quarter. Appeal form will be available for 5 days &amp; MUST be submitted by the 5th day of appeal period to be considered. Click here [&hellip;]","protected":false},"author":531,"featured_media":0,"parent":382,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/38403"}],"collection":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/users\/531"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/comments?post=38403"}],"version-history":[{"count":176,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/38403\/revisions"}],"predecessor-version":[{"id":259774,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/38403\/revisions\/259774"}],"up":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/382"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/media?parent=38403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}