{"id":166297,"date":"2022-10-06T16:06:08","date_gmt":"2022-10-06T08:06:08","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?page_id=166297"},"modified":"2026-03-24T17:09:06","modified_gmt":"2026-03-24T09:09:06","slug":"deliveries-emerald-circle","status":"publish","type":"page","link":"https:\/\/www.grab.com\/sg\/driver\/deliver\/deliveries-emerald-circle\/","title":{"rendered":"Deliveries Emerald Circle"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"166297\" class=\"elementor elementor-166297\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f65a8d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f65a8d1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6fff7fa\" data-id=\"6fff7fa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55d6120 elementor-fixed elementor-widget elementor-widget-text-editor\" data-id=\"55d6120\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<br><br><br>\n<p class=\"top-banner\">Delivery-Partner Hub: The one-stop portal for all the information you need on programs, benefits and more. Tap <a style=\"color: #00b14f\" href=\"https:\/\/www.grab.com\/sg\/driver\/delivery-partner-hub\/ \">here<\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49ff93a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49ff93a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48c5832\" data-id=\"48c5832\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9517a51 elementor-widget elementor-widget-image\" data-id=\"9517a51\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"3084\" height=\"1345\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2022\/10\/06163545\/EC-2023-Banner.png\" class=\"attachment-full size-full wp-image-166312\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2022\/10\/06163545\/EC-2023-Banner.png 3084w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2022\/10\/06163545\/EC-2023-Banner-250x109.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2022\/10\/06163545\/EC-2023-Banner-700x305.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2022\/10\/06163545\/EC-2023-Banner-768x335.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2022\/10\/06163545\/EC-2023-Banner-1536x670.png 1536w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2022\/10\/06163545\/EC-2023-Banner-2048x893.png 2048w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2022\/10\/06163545\/EC-2023-Banner-120x52.png 120w\" sizes=\"(max-width: 3084px) 100vw, 3084px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f85b5e elementor-widget elementor-widget-heading\" data-id=\"3f85b5e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Skills Training for Tier Upgrades <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1365e22 elementor-widget elementor-widget-text-editor\" data-id=\"1365e22\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Starting from 1 July 2025, it will no longer be mandatory for delivery-partners to complete the Delivery-Partners Skills Training to be eligible for Emerald Circle tier upgrade. However, safety-related training will still be required if flagged for safety risks.<\/p><p>All new and existing Grab delivery-partners are highly encouraged to attend our customised training programme to be equipped with the necessary skills to work safely, confidently and effectively in any environment.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c0a8dd elementor-widget elementor-widget-heading\" data-id=\"4c0a8dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Emerald Circle Refresh<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75020ac elementor-widget elementor-widget-text-editor\" data-id=\"75020ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Your new tier will be updated by the 4th working day of the new quarter.<\/p><p>Appealing will be allowed\u00a0from\u00a0the next day after Confirmation of EC Tiers\u00a0of each quarter.<\/p><p>Appeal form will be available for 5 days &amp; MUST be submitted by the 5th day of appeal period to be considered.<\/p><p>Click\u00a0<a class=\"c-link\" href=\"https:\/\/forms.gle\/ibstPdma3tNGqyf46\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http:\/\/link\" data-sk=\"tooltip_parent\">here<\/a>\u00a0to submit your appeal.<\/p><p><i data-stringify-type=\"italic\">* Please note that appeal form will only be available during the Appeal Open Period. *<\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e8645a elementor-widget elementor-widget-image\" data-id=\"3e8645a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1264\" height=\"699\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15.png\" class=\"attachment-full size-full wp-image-232352\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15.png 1264w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15-250x138.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15-700x387.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15-768x425.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15-18x10.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/12\/30162736\/image-15-120x66.png 120w\" sizes=\"(max-width: 1264px) 100vw, 1264px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-997ad33 elementor-widget elementor-widget-text-editor\" data-id=\"997ad33\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We are always listening to your feedback and introducing new ways to reward and recognise our most loyal and hardworking delivery-partners. As such, we have revamped the Emerald Circle programme and this will take into effect Jan 2023.<\/span><\/p><p><span style=\"font-weight: 400;\">Here are the key changes:\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quarterly refresh instead of monthly\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Revised quarterly trip targets\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Bonus boosters for selected GrabExpress &amp; GrabMart services<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">New benefits for all<\/span><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-041c679 elementor-widget elementor-widget-image\" data-id=\"041c679\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"3867\" height=\"3031\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/05\/29175902\/DEL_EC_BENEFITS_2024.png\" class=\"attachment-full size-full wp-image-215057\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/05\/29175902\/DEL_EC_BENEFITS_2024.png 3867w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/05\/29175902\/DEL_EC_BENEFITS_2024-250x196.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/05\/29175902\/DEL_EC_BENEFITS_2024-700x549.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/05\/29175902\/DEL_EC_BENEFITS_2024-768x602.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/05\/29175902\/DEL_EC_BENEFITS_2024-1536x1204.png 1536w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/05\/29175902\/DEL_EC_BENEFITS_2024-2048x1605.png 2048w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/05\/29175902\/DEL_EC_BENEFITS_2024-15x12.png 15w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2024\/05\/29175902\/DEL_EC_BENEFITS_2024-120x94.png 120w\" sizes=\"(max-width: 3867px) 100vw, 3867px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204e643 elementor-widget elementor-widget-text-editor\" data-id=\"204e643\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p dir=\"ltr\">You can find out more details on the various benefits via the following help centres:<\/p><p dir=\"ltr\"><a href=\"https:\/\/help.grab.com\/driver\/en-sg\/4402988444185\">My Destination<\/a><\/p><p dir=\"ltr\"><a href=\"https:\/\/help.grab.com\/driver\/en-sg\/900005430443\">Prolonged Medical Leave<\/a><\/p><p dir=\"ltr\"><a href=\"https:\/\/help.grab.com\/driver\/en-sg\/4402915294873\">Personal Accident Insurance<\/a><\/p><p dir=\"ltr\"><a href=\"https:\/\/help.grab.com\/driver\/en-sg\/4402908335001\">Third Party Liability<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd33e0f elementor-widget elementor-widget-heading\" data-id=\"bd33e0f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\"><b>New tier and benefits for all<\/b><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e407cb3 elementor-widget elementor-widget-text-editor\" data-id=\"e407cb3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Diamond tier<\/li><\/ul><p>Invites will be extended to the top-performing delivery-partners (up to the top 5%). Diamond tier delivery-partners can look forward to exclusive benefits such as priority support, exclusive swags and more.<\/p><h1>\u00a0<\/h1><ul><li><b>Improved benefits for all<\/b><\/li><\/ul><p><span style=\"font-weight: 400;\">We\u2019ve also heard your feedback on the perks you want &#8211; stay tuned for updates on enhancements to your benefits (Emerald, Ruby, Sapphire and Diamond), such as My Destination, vehicle maintenance perks, and more.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1a2c1d elementor-widget elementor-widget-heading\" data-id=\"e1a2c1d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\"><b>Progressing the tiers<\/b><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571e174 elementor-widget elementor-widget-text-editor\" data-id=\"571e174\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">To provide more flexibility in however way you decide to earn or maintain your tiers, we will be introducing 3 changes:<\/span><\/p><ul><li><b>Quarterly refresh cycle<\/b><\/li><\/ul><p>Your tier refresh will soon be determined every 3 months (quarterly) instead of monthly. This will give you even more flexibility to plan your work schedule, take more breaks, and have more opportunities to achieve your trip targets.\u00a0<\/p><p>This also means that once you qualify for a tier, it will be maintained for 3 months.\u00a0<\/p><p><i>For example, a rider who completes the required trips over 1 Jan 2025 to 31 Mar 2025 will qualify for the Sapphire tier. This tier will be valid from 1 Apr 2025 to 30 Jun 2025.<\/i><\/p><ul><li><b>Quarterly trip requirements<\/b><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e725fcb elementor-widget elementor-widget-image\" data-id=\"e725fcb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/28093051\/DEL-EC-2025_Without-Training.png\" class=\"attachment-full size-full wp-image-244455\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/28093051\/DEL-EC-2025_Without-Training.png 1920w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/28093051\/DEL-EC-2025_Without-Training-250x141.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/28093051\/DEL-EC-2025_Without-Training-700x394.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/28093051\/DEL-EC-2025_Without-Training-768x432.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/28093051\/DEL-EC-2025_Without-Training-1536x864.png 1536w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/28093051\/DEL-EC-2025_Without-Training-18x10.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2025\/05\/28093051\/DEL-EC-2025_Without-Training-120x68.png 120w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99f2d32 elementor-widget elementor-widget-text-editor\" data-id=\"99f2d32\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>Bonus Boosters&nbsp;<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Bonus Boosters recognise factors like participation in training sessions and motorcycle rentals, to give you a head start that\u2019ll help you meet your targets more easily!<\/span><\/p>\n<h4><b>Trip Booster<\/b><\/h4>\n<p><span style=\"font-weight: 400\">These are additional points you may earn on top of your trip count, which we will use to determine your Emerald Circle tier!&nbsp;<\/span><span>From Oct 2022, every completed order on the following service types<\/span><b> <\/b><span>will now earn you <\/span><strong>0.5 booster points<\/strong><span>.&nbsp;<\/span><\/p>\n<p><span>Eligible service types:<\/span><\/p>\n<p><\/p>\n<div><span style=\"font-weight: bold\"><u>Bike<\/u><\/span><\/div>\n<p>GrabFood Bike Plus<br><span>GrabMart Bike Plus<br><\/span><span>GrabExpress-Bike<br><\/span><span>GrabExpress-Batched Bike<\/span><\/p>\n<p><span style=\"font-weight: bold\"><u>Car<\/u><\/span><span><br><\/span><span>GF Car Plus&nbsp;<br><\/span><span>GM Car Plus<br><\/span><span>GrabExpress Car&nbsp;<br><\/span><span>GrabExpress &#8211; 4 Hours<br><\/span><span>GrabExpress &#8211; Large<\/span><\/p>\n<div>\n<p><u><b>Van<\/b><br><\/u><span>GrabFood Van<br><\/span><span>GrabMart Van<br><\/span><span>GrabExpress &#8211; 4 Hours<br><\/span><span>GrabExpress &#8211; Large<\/span><\/p>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88f4a8c elementor-widget elementor-widget-image\" data-id=\"88f4a8c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1118\" height=\"438\" src=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2026\/01\/13100944\/ec-del.png\" class=\"attachment-full size-full wp-image-256681\" alt=\"\" srcset=\"https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2026\/01\/13100944\/ec-del.png 1118w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2026\/01\/13100944\/ec-del-250x98.png 250w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2026\/01\/13100944\/ec-del-700x274.png 700w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2026\/01\/13100944\/ec-del-768x301.png 768w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2026\/01\/13100944\/ec-del-18x7.png 18w, https:\/\/assets.grab.com\/wp-content\/uploads\/sites\/4\/2026\/01\/13100944\/ec-del-120x47.png 120w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53a8dfd elementor-widget elementor-widget-spacer\" data-id=\"53a8dfd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8b1a77 elementor-widget elementor-widget-heading\" data-id=\"c8b1a77\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\">Emerald Circle Tier Support<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94910b7 elementor-widget elementor-widget-text-editor\" data-id=\"94910b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>\n<p><span style=\"font-weight: 400;\">Women-Partners who are pregnant may not be able to complete trips or deliveries during their pregnancy. To support Women-partners during this time, Emerald Circle offers<\/span><b> tier protection for pregnant Women-partners<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4><b>How does Emerald Circle Tier Protection work?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">If you are pregnant, your <\/span><b>current Emerald Circle tier will be protected<\/b><span style=\"font-weight: 400;\"> for up to <\/span><b>*15 months<\/b><span style=\"font-weight: 400;\"> ,<\/span><b> even if you don\u2019t complete enough jobs to maintain your tier<\/b><span style=\"font-weight: 400;\">, as long as you submit the required documentation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">*15 months includes 9 months during pregnancy and 6 months after birth.<\/span><\/p>\n<h4><b>Who is eligible?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">You may qualify if you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are a Women-partner enrolled in Emerald Circle<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are currently pregnant<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Submit valid documentation confirming your pregnancy<\/span><\/li>\n<\/ul>\n<h4><b>What documents are required?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">You will need to submit <\/span><b>official documentation confirming your pregnancy<\/b><span style=\"font-weight: 400;\">, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>A formal letter from a certified gynaecologist<\/b><span style=\"font-weight: 400;\"> confirming the pregnancy.<\/span><\/li>\n<\/ul>\n<h4><b>How do I request tier protection?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">You must submit your request through the appropriate appeal form and attach your supporting documents.<\/span><\/p>\n<p><b>Transport-Partners<\/b><span style=\"font-weight: 400;\">: Submit your appeal through the Transport appeal<\/span><a href=\"https:\/\/forms.gle\/RTiCPrbeRvJfr1Bt8\"> <span style=\"font-weight: 400;\">link<\/span><\/a><\/p>\n<p><b>Delivery-Partners<\/b><span style=\"font-weight: 400;\">: Submit your appeal through the Delivery appeal<\/span><a href=\"https:\/\/forms.gle\/eRh9tnmCNbcit9cg6\"> <span style=\"font-weight: 400;\">link<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Our team will review your submission and verify your documentation.<\/span><\/p>\n<h4><b>Important things to note<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Documentation is required for verification.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tier protection applies only during the pregnancy period and also 6 months post birth.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Appeals submitted without valid documents may not be approved.<\/span><\/li><li>Applicable to all pregnancies, regardless of outcomes<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-791be77 elementor-widget elementor-widget-heading\" data-id=\"791be77\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\">FAQs<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ace7ae elementor-widget elementor-widget-heading\" data-id=\"2ace7ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><b>Emerald Circle<\/b><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ade194a elementor-widget elementor-widget-toggle\" data-id=\"ade194a\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1821\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1821\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When will the tiers be reviewed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1821\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1821\"><p><span style=\"font-weight: 400;\">Tiers will next be renewed in the first week of every calendar quarter (e.g 1 Jan 2025). <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">You will be accessed on your performance over a 3-month period in each calendar quarter (e.g. Tier for Q2 2025, Apr &#8211; Jun 2025, will be determined by your performance between Jan &#8211; Mar 2025)<\/span><\/p><p><span style=\"font-weight: 400;\">Trip count is based on completed GrabFood, GrabExpress and GrabMart completed trips during the assessment cycle, according to the time of order completion.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1822\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1822\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why did I not get the Diamond tier? I have met all the requirements.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1822\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1822\"><p><span style=\"font-weight: 400\">Diamond tier is only open to the top 5% of Sapphire partners. Note that Diamond tier is by invitation only. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1823\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1823\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have achieved the requirements, when will my new tier be reflected?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1823\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1823\"><p><span style=\"font-weight: 400\">Your Emerald Circle tier will be refreshed within the first week of the new quarter. Benefits for the new tier will start the week after the new confirmed tier is completed.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1824\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1824\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">If I am inactive for a period of time, will the tiers remain the same?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1824\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1824\"><p><span style=\"font-weight: 400\">The tiers refresh every quarter and you will be tiered according to your total number of completed trips. If no trips are done during that cycle, you will be automatically tiered to Emerald at the end of the assessment cycle. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1825\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1825\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I was suddenly downgraded into a lower tier, why?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1825\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1825\"><p><span style=\"font-weight: 400;\">Here are a few reasons this may have happened:<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You did not complete the minimum number of trips required to maintain your tier. If you fail to hit the minimum benchmark in your current tier, you will be downgraded accordingly based on the minimum benchmark assigned for each tier based on your vehicle type.<\/span><\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You did not meet the following requirements:<\/span><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> Acceptance Rate \u226590%<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> Cancellation Rate \u2264 10%<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> Driver Rating \u22654.5<\/span><\/li><\/ul><\/li><\/ul><ul><li>You had been caught with fraudulent behaviour. Grab does not tolerate fraud, and any delivery-partner found guilty of such offences will be downgraded to Emerald immediately. No appeal will be considered.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1826\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1826\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I make an appeal for my tier?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1826\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1826\"><p>Your new tier will be updated by the 4th working day of the new quarter.<\/p><p>Appealing will be allowed\u00a0from\u00a0the next day after Confirmation of EC Tiers\u00a0of each quarter.<\/p><p>Appeal form will be available for 5 days &amp; MUST be submitted by the 5th day of appeal period to be considered.<\/p><p>Click\u00a0<a class=\"c-link\" href=\"https:\/\/forms.gle\/R8d3fKqBf7jNxZCW7\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"http:\/\/link\" data-sk=\"tooltip_parent\">here<\/a>\u00a0to submit your appeal.<\/p><p><i data-stringify-type=\"italic\">* Please note that appeal form will only be available during the Appeal Open Period. *<\/i><\/p><p><span style=\"font-weight: 400;\">Appeals will be reviewed on a case by case basis. Grab has the final decision on the appeal result due to other factors.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1827\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1827\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What happens if I decide to change vehicle type<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1827\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1827\"><p>Upon immediate update of vehicle type, your trip target for that cycle will be of that new vehicle type.<\/p><p>Example : Delivery-partner, who is currently at Ruby tier, submitted his request to change his vehicle type from Bicycle to Motorbike during the tier assessment cycle.<\/p><p>Upon a successful change of vehicle type, he will have to meet the targets for his new vehicle type.<\/p><p>For change of vehicle type, please submit your request at <a href=\"https:\/\/help.grab.com\/driver\/en-sg\/content\/360026766332?tid=\">I want to update my delivery mode\/vehicle details for GrabFood<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1828\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1828\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I recently joined GrabFood \/ GrabMart \/ GrabExpress. Which tier would I be assigned to?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1828\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1828\"><p><span style=\"font-weight: 400;\">All new joiners will start from Emerald tier first. They will be able to progress to higher tiers to unlock more benefits if they manage to complete the minimum trip targets for the respective tier*.<\/span><\/p><p><em>*Safety-related training will still be required if Deliver-Partner is flagged for safety risk.<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-570f4db elementor-widget elementor-widget-heading\" data-id=\"570f4db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><b>Incentives<\/b><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-467a89d elementor-widget elementor-widget-toggle\" data-id=\"467a89d\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7391\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7391\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I view my benefits\/incentives?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7391\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7391\"><p><span style=\"font-weight: 400\">You can view your benefits through your driver app<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7392\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7392\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why can\u2019t I view certain benefits\/incentives?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7392\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7392\"><p><span style=\"font-weight: 400\">Certain benefits could be only available to delivery-partners in a higher tier.<\/span><\/p><p><span style=\"font-weight: 400\">To view the list of benefits eligible for delivery-partners, please click <\/span><a href=\"https:\/\/www.grab.com\/sg\/gfdpbenefits\/\"><span style=\"font-weight: 400\">here<\/span><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7393\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7393\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I changed my mode of delivery, why can\u2019t I see my benefits\/incentives?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7393\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7393\"><p><span style=\"font-weight: 400\">Please take note that any new account activation or changes to vehicle types for shift eligibility will take up to 7 working days to reflect.<\/span><\/p><p><span style=\"font-weight: 400\">For example: Alex, an Emerald Walker, is not eligible for any shifts. He decides to change to Cycle. He will only see the peak shifts in his booking planner 3 working days later.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ecda01 elementor-widget elementor-widget-heading\" data-id=\"3ecda01\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><b>Trips<\/b><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba03df elementor-widget elementor-widget-toggle\" data-id=\"4ba03df\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7921\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7921\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are stacked orders considered a single trip?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7921\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7921\"><p><span style=\"font-weight: 400\">Stacked orders will be counted according to the number of trips grouped together.<\/span><\/p><p><span style=\"font-weight: 400\">Example:<br \/><\/span><span style=\"font-weight: 400\">A stacked order of 4 will be counted as 4 trips instead of 1. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7922\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7922\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are cancelled rides considered as part of the trip count?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7922\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7922\"><p><span style=\"font-weight: 400\">No, only completed trips will be counted towards your trip target.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e65d35 elementor-widget elementor-widget-heading\" data-id=\"9e65d35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><b>Shifts<\/b><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f521b5 elementor-widget elementor-widget-toggle\" data-id=\"3f521b5\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6631\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6631\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Am I eligible for shifts?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6631\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6631\"><p><span style=\"font-weight: 400\">All Delivery-Partners are eligible for Shifts.<\/span><\/p><p><span>Please refer\u00a0<\/span><a style=\"background-color: #ffffff\" href=\"https:\/\/www.grab.com\/sg\/gfdp-shiftbooking\/\">here<\/a><span>\u00a0<\/span><span>for more information on shift booking.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6632\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6632\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How does shift booking work? What are the benefits of shift booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6632\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6632\"><p><span style=\"font-weight: 400\">Please refer <\/span><a href=\"https:\/\/www.grab.com\/sg\/gfdp-shiftbooking\/\"><span style=\"font-weight: 400\">here<\/span><\/a><span style=\"font-weight: 400\"> for more information on shift booking.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c0df5 elementor-widget elementor-widget-heading\" data-id=\"f4c0df5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><b>Others<\/b><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45fb1cc elementor-widget elementor-widget-toggle\" data-id=\"45fb1cc\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7331\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7331\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I change my mode of delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7331\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7331\"><p><span style=\"font-weight: 400\">For changing of vehicle type, please submit your request <\/span><a href=\"https:\/\/help.grab.com\/driver\/en-sg\/360026766332\"><span style=\"font-weight: 400\">here<\/span><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Skills Training for Tier Upgrades Starting from 1 July 2025, it will no longer be mandatory for delivery-partners to complete the Delivery-Partners Skills Training to be eligible for Emerald Circle tier upgrade. However, safety-related training will still be required if flagged for safety risks. All new and existing Grab delivery-partners are highly encouraged to attend [&hellip;]","protected":false},"author":613,"featured_media":0,"parent":101968,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/166297"}],"collection":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/users\/613"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/comments?post=166297"}],"version-history":[{"count":146,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/166297\/revisions"}],"predecessor-version":[{"id":259777,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/166297\/revisions\/259777"}],"up":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/pages\/101968"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/media?parent=166297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}