{"id":263134,"date":"2026-05-20T22:25:32","date_gmt":"2026-05-20T14:25:32","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?post_type=editorial&p=263134"},"modified":"2026-05-20T22:56:17","modified_gmt":"2026-05-20T14:56:17","slug":"grabs-commitment-to-taiwans-data-security-and-public-trust","status":"publish","type":"editorial","link":"https:\/\/www.grab.com\/sg\/inside-grab\/stories\/grabs-commitment-to-taiwans-data-security-and-public-trust\/","title":{"rendered":"Grab\u2019s Commitment to Taiwan\u2019s Data Security and Public Trust"},"content":{"rendered":"\t\t
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\u4e2d\u6587\u7248<\/span><\/a><\/p>

Grab is a technology company that is founded in Southeast Asia, headquartered in Singapore, and publicly listed in the United States. For more than a decade, we have served millions of users, who come from all over the world, in Southeast Asia. This includes many Taiwanese travelers and merchants who have used Grab\u2019s services across the region for their daily mobility, delivery, and business needs. This is one of the reasons why Grab hopes to deepen its long-term commitment to Taiwan and explore opportunities to serve consumers and partners in Taiwan in the future.<\/p>

Following the announcement of our proposed transaction, we have listened carefully to the wide range of views in Taiwan and respect the importance of public dialogue on issues related to market competition, data security, and broader public interest. These are important matters for any company operating in today\u2019s digital environment, and we take them seriously. We have heard queries about data security and would like to address them.\u00a0<\/p>

First, we respect the legal and regulatory frameworks in every market that we serve. With respect to concerns on data, we are committed to complying with Taiwan\u2019s regulations and all applicable legal requirements. Any future operations in Taiwan will be in compliance with the applicable data governance and cybersecurity requirements and Taiwan\u2019s Personal Data Protection Act.\u00a0<\/p>

Second, Grab\u2019s preferred cloud infrastructure provider is Amazon Web Services (AWS), and all of Grab\u2019s app data is stored in secure data centers outside of mainland China, with primary data storage in Singapore. We have robust data protection controls, including strict access rights management and audit monitoring, to ensure that only authorised personnel can access relevant data.\u00a0<\/p>

As an additional commitment to transparency and accountability, Grab is engaging with independent Taiwan-based experts to review relevant practices and ensure that Grab\u2019s Taiwan operations, if approved, will be in full compliance with applicable laws and regulatory requirements.\u00a0<\/p>

Clarifications on our partnerships<\/h5>

We would like to address recent misleading and untrue claims regarding our technology partnerships and shareholdings.<\/p>

Grab works with a wide range of global vendors and partners through formal agreements that meet applicable local regulatory and compliance requirements. We select vendors and partners based on their specialized expertise and through comprehensive due diligence.<\/p>

Grab Maps does not have any partnership with Huawei that covers Taiwan, and we are committed to permanently keeping it that way. Grab\u2019s partnership with Huawei Petal Maps is limited to only eight Southeast Asian markets – Singapore, Malaysia, Indonesia, Thailand, Vietnam, the Philippines, Myanmar, and Cambodia – and does not involve any user data. Taiwan is not part of this agreement. As such, it is contractually and technically impossible for Huawei to access any Taiwan map data under the Grab partnership.<\/p>

We do not use Alibaba Cloud for the storage of Grab\u2019s app data. As mentioned above, Amazon Web Services is our preferred provider for our data storage needs for our core operations and infrastructure.\u00a0<\/p>

Clarification on our shareholdings<\/h5>

Grab\u2019s institutional shareholder base is globally diversified, with over half of its institutional investors based in the United States, followed by Japan, the United Kingdom, and Singapore. Under Grab\u2019s dual-class share structure, Group CEO and Co-founder Anthony Tan maintains the majority of voting rights. As such, all strategic decisions for the company are made independently by Grab\u2019s leadership in Singapore.<\/p>

Based on filings and public information (as of Jan 31, 2026), Uber holds around 13% of Grab\u2019s ordinary shares and its voting rights are less than 4%. Uber acquired its stake in Grab as consideration for the sale of its Southeast Asia business to Grab in 2018, and has no non-compete clause applicable to Taiwan . Uber is not involved in the day to day management of Grab and the board member from Uber has recused himself of all board decisions relating to Taiwan.\u00a0<\/p>

For additional context: other major shareholders of Grab Holdings Limited are SoftBank (Japan\/UK) with 9.8% equity interest and 2.6% voting power, and Toyota Motor Corp (Japan) with 5.4% equity interest and 1.4% voting power. There are no known Chinese institutional investors with a shareholding that exceeds 5%.<\/p>

Grab is committed to being a responsible partner to Taiwan<\/h5>

Our focus going forward is to become a part of the community and create real impact for delivery-partners and small businesses. In 2025, our driver, delivery, and merchant-partners earned over US$15.3 billion through our platform in Southeast Asia, and we helped more than 856,000 small and medium-sized businesses join the digital economy, many for the first time.<\/p>

If we are granted approval to start our business here, we want to humbly learn and demonstrate that we can be a reliable and responsible partner that contributes to Taiwan\u2019s economic growth, and takes seriously its commitment to delivery-partners, merchants, and consumers, over the next decade and beyond.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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