{"id":246429,"date":"2025-07-03T10:08:14","date_gmt":"2025-07-03T02:08:14","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?post_type=editorial&p=246429"},"modified":"2025-12-13T00:09:02","modified_gmt":"2025-12-12T16:09:02","slug":"emergency-sos-button-help-support","status":"publish","type":"editorial","link":"https:\/\/www.grab.com\/sg\/inside-grab\/stories\/emergency-sos-button-help-support\/","title":{"rendered":"We made it easier to get help in case of an emergency during your ride"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Grab\u2019s SOS button is an in-app support hotline to connect users with emergency responders or Grab\u2019s safety team. We\u2019ve recently made some tweaks to make getting help even faster and easier.\u00a0<\/span><\/p>

Where to find the Emergency SOS button?<\/b><\/h5>

At any time during your trip, you can access the SOS hotline by:<\/span><\/p>

  1. Opening the Safety Centre in the Grab app<\/span><\/li>
  2. Selecting Emergency SOS<\/span><\/li>
  3. Tapping the Call button to get immediate assistance<\/span><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
    Users can seek immediate help via the Emergency SOS button found in the help centre.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t

    Find the SOS button when there\u2019s an alert<\/b><\/b><\/p>

    The Grab app shows alerts when it detects incidents like crashes, unexpected route changes, or unusual trip terminations. The Emergency SOS button is also directly accessible via one of these alert messages, making it even easier to reach out for help when it\u2019s needed most.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
    Users can seek immediate help via the Emergency SOS button found in the help centre.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t
    Safety contacts are alerted<\/h5>

    When you initiate an SOS call, your pre-saved emergency contacts will automatically receive a text notification, so they\u2019re kept in the loop. They will be alerted that an emergency request has been activated and prompted to contact the individual right away.<\/p>

    You can add emergency contacts when you enter the Emergency SOS page via the Safety Centre.\u00a0<\/p>

    What\u2019s new?<\/h5>

    Safety is of utmost importance to us. That\u2019s why we make sure the emergency response user flow stays up to date and easy to use.<\/p>

    Guided by user insights, we made a few changes to make the SOS button quicker to find and more intuitive to use during emergencies.\u00a0<\/p>

    In the past, for instance, users had to slide the button to initiate an emergency call. During user testing, we found that people preferred pressing a simple call button in urgent situations.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
    The slide to call screen was confusing, so we turned this into a simple button.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t

    We also simplified the design by reducing the amount of text and focusing on clear, actionable steps and introduced a new screen that shows up after a call is placed.<\/p>

    The confirmation screen reassures you everything is in motion. On this screen, users can also hit the call button to reach their emergency contacts.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
    The new post-call confirmation screen confirms that the emergency call has been made and allows users to reach out to their loved ones. <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t

    After testing the updated design against the old one, the improvements were clear: 77 per cent of users said the updated design was more intuitive.<\/p>

    Safety first<\/h5>

    (Read more: How we make riding with Grab safe<\/a>)<\/p>

    This updated SOS button is part of our commitment to making sure every ride feels secure and supported. Emergencies may be unpredictable, but with this redesign, we hope to bring a little more clarity and peace of mind when it matters most.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":180237,"menu_order":0,"template":"grab21-default","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/246429"}],"collection":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial"}],"about":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/types\/editorial"}],"version-history":[{"count":11,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/246429\/revisions"}],"predecessor-version":[{"id":255536,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/246429\/revisions\/255536"}],"up":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/180237"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/media?parent=246429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}