{"id":243057,"date":"2025-05-14T15:53:16","date_gmt":"2025-05-14T07:53:16","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?post_type=editorial&#038;p=243057"},"modified":"2025-11-26T18:30:49","modified_gmt":"2025-11-26T10:30:49","slug":"watch-superapp-secrets-grabs-cfo-on-growth-ai-and-southeast-asias-future","status":"publish","type":"editorial","link":"https:\/\/www.grab.com\/sg\/inside-grab\/stories\/watch-superapp-secrets-grabs-cfo-on-growth-ai-and-southeast-asias-future\/","title":{"rendered":"[Watch] Superapp secrets: Grab\u2019s CFO on growth, AI, and Southeast Asia\u2019s future"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"243057\" class=\"elementor elementor-243057\" data-elementor-post-type=\"editorial\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-98dd55b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"98dd55b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f846f91\" data-id=\"f846f91\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a1d554d gr21-boxed-content  editorial-gr21-boxed-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1d554d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a12e99\" data-id=\"8a12e99\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e168477 elementor-widget elementor-widget-text-editor\" data-id=\"e168477\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<span id=\"docs-internal-guid-79020eab-7fff-068f-1f76-f0d1c1b906fd\">Grab<\/span><span id=\"docs-internal-guid-79020eab-7fff-068f-1f76-f0d1c1b906fd\"> CFO Peter Oey recently appeared on <i>After Earnings<\/i>, a podcast hosted by Ann Berry, a TV presenter and partner at Cornell Capital.<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99135d2 elementor-widget elementor-widget-video\" data-id=\"99135d2\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Yhliv6shM-A&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94e61ac elementor-widget elementor-widget-text-editor\" data-id=\"94e61ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p dir=\"ltr\">In the show, Oey discusses Grab\u2019s growth, operations, and the Southeast Asian market, highlighting the region\u2019s familiarity with superapps. &#8220;I might take a ride-hailing service in the morning, order food for lunch, schedule a grocery delivery, and pay for dinner\u2014all within one app.\u201d<\/p><p dir=\"ltr\">Grab, initially a ride-hailing service, has grown into a multi-service platform spanning mobility, delivery, and financial services across eight countries and 800+ cities, with 44 million monthly users deeply integrated into daily life.<\/p><h5 dir=\"ltr\">How did Grab grow?<\/h5><p dir=\"ltr\">Oey emphasises Grab\u2019s multi-service model, driving high user engagement and increasing customer lifetime value. &#8220;Users access multiple services daily, boosting growth across our core businesses,&#8221; he notes. Mobility and delivery revenues grew steadily, while GXS Bank achieved US$1.2 billion in deposits, serving underbanked populations in Malaysia and Singapore.<\/p><h5 dir=\"ltr\">How is Grab using AI?<\/h5><p dir=\"ltr\">AI is central to Grab\u2019s operations, enhancing experiences for users, merchants, and driver-partners. Tools like the Merchant Bot have boosted merchant earnings and advertising spend by 24 per cent. For drivers, AI RideGuidance serves as a &#8220;co-pilot&#8221; for efficient navigation. Internally, AI-assisted coding tools and automated workflows have streamlined processes.<\/p><h5 dir=\"ltr\">What is Southeast Asia growth potential?<\/h5><p dir=\"ltr\">Oey outlines Grab\u2019s focus on expanding into Tier 2 and Tier 3 cities, diversifying offerings, and addressing the needs of Southeast Asia\u2019s underbanked population, where 60 per cent remain underserved. He also stresses educating US investors on Southeast Asia\u2019s US$200 billion digital economy and 5 per cent growth rate. &#8220;The more I explain this opportunity, the better investors understand Grab\u2019s role.\u201d<\/p><p><span id=\"docs-internal-guid-c111b1c7-7fff-4a36-211a-1ae2c6d73738\">Catch the full episode of <i>After Earnings<\/i> featuring Peter Oey on all major podcast platforms.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-de544fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de544fc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-26cd4ca\" data-id=\"26cd4ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":180237,"menu_order":0,"template":"grab21-default","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/243057"}],"collection":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial"}],"about":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/types\/editorial"}],"version-history":[{"count":30,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/243057\/revisions"}],"predecessor-version":[{"id":254600,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/243057\/revisions\/254600"}],"up":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/180237"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/media?parent=243057"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}