{"id":230705,"date":"2025-04-08T11:00:45","date_gmt":"2025-04-08T03:00:45","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?post_type=editorial&p=230705"},"modified":"2026-03-31T18:36:43","modified_gmt":"2026-03-31T10:36:43","slug":"want-to-make-a-large-order-grab-can-now-split-the-delivery-across-multiple-drivers","status":"publish","type":"editorial","link":"https:\/\/www.grab.com\/sg\/inside-grab\/stories\/want-to-make-a-large-order-grab-can-now-split-the-delivery-across-multiple-drivers\/","title":{"rendered":"GrabX: gatherings made seamless"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

During holiday seasons, Grab tends to see more large orders than usual.\u00a0<\/p>

Think of office workers making a bulk order on GrabFood for their year-end gathering, or a family stocking up on groceries through GrabMart to cook a festive meal at home.<\/p>

Larger orders are undoubtedly good for our merchant-partners\u2019 business, but they can be challenging for our delivery-partners.<\/p>

\u00a0Many of our GrabFood and GrabMart deliveries are fulfilled by driver-partners on two-wheelers. In some of our Southeast Asian markets\u2014for example in Thailand and Vietnam\u2014we don\u2019t offer car-based on-demand delivery at all.<\/p>

If an order is too bulky for the delivery-partner to carry it to its destination safely, they may have to cancel it. That could mean less business for merchants, unsatisfied customers, and, in some cases, food wastage if the order has already been prepared.<\/p>

Given these challenges, we decided to improve the large order experience to make these kinds of deliveries more reliable. We\u2019ll now split bulky orders across two delivery-partners when necessary, at no extra cost to the person who ordered it.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
Splitting up the load<\/h5>

Our team at Grab has implemented two solutions to handle large orders more effectively.<\/p>

System-initiated splits: In the first, Grab flags an incoming order as a large order. We use a Large Language Model (LLM) to assess the order based on various factors, including the number of items, item types, item value and their weight.<\/p>

If our model finds this order qualifies as a large order that\u2019s too bulky for one delivery person to handle on a two-wheeler,\u00a0 the system will first try to allocate a four-wheeler to this delivery. In case there are no four-wheelers around, the large order will be split in two and assigned to two separate motorbike delivery-partners.<\/p>

The merchant-partners will receive the incoming order already split into two parts, so that they\u2019re aware of this while preparing and packing. From the point-of-view of delivery-partners, it\u2019s just a regular delivery, as they get assigned one part of the order which they can handle by themselves.\u00a0Grab dispatches the delivery-partners to ensure the customer receives both orders at roughly the same time.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
In case of a split delivery, the customer can follow the journey of each delivery driver.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Driver-initiated splits: In case a delivery-partner decides they can\u2019t take on a delivery by themselves, but Grab\u2019s system hasn\u2019t flagged it as a large order, delivery-partners can also initiate the split order and request for another delivery-partner to carry part of the load.<\/p>

Iterating and improving<\/h5>

Driver-initiated order splitting has been available since 2023. In April this year, we introduced Grab-initiated split orders to improve the experience and reduce delivery times.<\/p>

For GrabFood deliveries, Grab-initiated order splitting has been rolled out in all of our markets. For GrabMart, it\u2019s still limited to some markets. In both cases, we only apply the split delivery approach to large orders that have been paid for cashlessly, and that are booked for instant delivery.<\/p>

We already observe an improved fulfilment rate for large orders since introducing this feature.<\/p>

We have also been working on fine-tuning our large order detection algorithm, which goes beyond just assessing the weight or number of items. We are training our AI models to make them more accurate and predictive, and to consider more factors such as input from merchants, among others, to arrive at a more accurate large order probability score.<\/p>

Once we\u2019ve established reliable fulfillment for a variety of large orders, we\u2019ll focus on helping more merchant-partners understand how to make the most of this feature. Serving higher-value, large orders, will also benefit their business\u2014and our delivery-partners get more jobs.\u00a0\u00a0<\/p>

At Grab, we\u2019re always looking for ways to make the platform experience more delightful and seamless. Large order splitting is just one example of how we implement solutions to address real-life challenges.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":180237,"menu_order":0,"template":"grab21-default","acf":[],"_links":{"self":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/230705"}],"collection":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial"}],"about":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/types\/editorial"}],"version-history":[{"count":44,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/230705\/revisions"}],"predecessor-version":[{"id":260403,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/230705\/revisions\/260403"}],"up":[{"embeddable":true,"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/editorial\/180237"}],"wp:attachment":[{"href":"https:\/\/www.grab.com\/sg\/wp-json\/wp\/v2\/media?parent=230705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}