{"id":221663,"date":"2024-08-08T18:48:29","date_gmt":"2024-08-08T10:48:29","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?post_type=editorial&p=221663"},"modified":"2025-11-17T12:02:50","modified_gmt":"2025-11-17T04:02:50","slug":"design-process-delivery-gear-apparel-upgrades","status":"publish","type":"editorial","link":"https:\/\/www.grab.com\/sg\/inside-grab\/stories\/design-process-delivery-gear-apparel-upgrades\/","title":{"rendered":"The design process behind Grab\u2019s delivery-partner apparel upgrades"},"content":{"rendered":"\t\t
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Grab\u2019s bright green jackets and shirts are a familiar sight in many Southeast Asian cities. That\u2019s how you can easily spot a Grab delivery-partner or motorcycle taxi rider on the job.<\/p>

What\u2019s less known is the amount of thought that goes into designing each piece of apparel. At Grab, it\u2019s the job of the Platform Experience team to make sure that the apparel meets partners\u2019 needs\u2014from conception and design to production, logistics and distribution.\u00a0<\/p>

Safety, comfort, and function are our main considerations. Operating in Southeast Asia requires one to be equipped for its tropical climate. It\u2019s often humid, it can get swelteringly hot, and the skies can turn quickly to send heavy downpours. Our partners, especially those on two-wheeled vehicles, are exposed to the elements throughout the day.<\/p>

Hearing from partners in person\u00a0<\/h5>

The best way for us to gather information about what works and what doesn\u2019t when it comes to apparel is to consult with our partners who wear them daily.\u00a0<\/p>

We do this regularly at events with a large number of delivery- and driver-partners in attendance, and also at smaller partner meet-ups, where we gain insights in focus group discussions. This also happens regularly in different markets Grab operates in, to account for local nuances.This is how we come to understand if any part of the apparel that\u2019s available to our partners is lacking or requires tweaks.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We hold focus groups to gather feedback from partners. (Left: Singapore. Right: Thailand)<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The most frequently seen item of clothing is probably Grab\u2019s green motorcycle, worn by motorcyclists across the region. But the range of apparel extends beyond that, catering different needs.\u00a0<\/span><\/p>

For instance, in December 2021, we redesigned the long-sleeve t-shirt favoured by many riders\u2014especially delivery-partners using bicycles\u2014to take on reflective stripes. This makes them more noticeable on the roads, especially at night, thereby increasing safety.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We added reflective stripes on the long-sleeve shirts to keep delivery-partners safer on the road.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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That same month, we also introduced a short-sleeved version, catering to riders who preferred to not wear long-sleeved shirts.\u00a0<\/span><\/p>

The material used in these newer iterations was changed to a more moisture-wicking fabric that is also more stretchable. This makes being on the go while exposed to the elements a more comfortable experience.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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A new version of the short-sleeved t-shirts that are more moisture-wicking and stretchable.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In 2023, we added new items such as rain jackets and rain pants to our range of apparel. All of these also have reflective stripes for added safety.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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These were introduced to help delivery-partners stay dry when it rains.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In the case of the rain jacket, which was introduced in July 2023, we added elements such as multiple pockets and zips, so that delivery-partners have places to store their belongings.<\/p>

To make them a better fit for each individual, the rain jackets include adjustable ties and a velcro strap.\u00a0<\/p>

(Also read: Our delivery-partners helped to redesign our GrabFood delivery bag)<\/a><\/p>

Researching and testing for continued improvements<\/h5>

Before we do a major roll out of a new item, we work with some riders to test out samples. That\u2019s how we know whether any changes we made to the design go in the right direction in terms of practicality and function.<\/p>

In addition, we do extensive testing on materials, including checks to see how different fabrics and colours stand up to the test of heat, as well as wear and tear.\u00a0<\/p>

For example, when we found that the colours of our jackets faded quickly after a period of use, we switched to a different fabric material, and suppliers who could operate with modern production processes and according to a set of standards developed specifically for Grab delivery-partner uniforms.<\/p>

The process does not end after a product has been successfully rolled out. Research goes on to continually look for ways to make apparel more affordable and comfortable.\u00a0<\/p>

We keep our ears close to the ground and stay committed to keeping delivery-partners safe and comfortable while working towards greater efficiency.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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