{"id":207136,"date":"2024-02-02T10:46:07","date_gmt":"2024-02-02T02:46:07","guid":{"rendered":"https:\/\/www.grab.com\/sg\/?post_type=editorial&p=207136"},"modified":"2025-12-18T19:43:13","modified_gmt":"2025-12-18T11:43:13","slug":"watch-working-grab-company-culture","status":"publish","type":"editorial","link":"https:\/\/www.grab.com\/sg\/inside-grab\/stories\/watch-working-grab-company-culture\/","title":{"rendered":"[Watch]: What is Grab’s culture like?"},"content":{"rendered":"\t\t
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Heart, Hunger, Honour, Humility: Known as the \u201c4Hs,\u201d these values are core to Grab\u2019s company culture.<\/p>

The company\u2019s co-founders Tan Hooi Ling played a huge role in defining and living this culture. \u201cI hope we never lose sight of it,\u201d is Tan\u2019s wish after stepping down from her operation roles at the end of last year. [2:35]<\/strong><\/p>

In this final part of a video interview series with Tan, she discusses the essence and evolution of Grab\u2019s company culture with Chief Technology Officer Suthen Thomas and Chief Product Officer Philipp Kandal.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Defining company culture<\/h5>

When Grab first started out in a small office with just 30 employees, much of the focus was placed on survival, innovation, and establishing a foothold in the market. However, as the company grew, culture became a critical factor that would define the organisation\u2019s trajectory. [0:52]<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\u201cCulture started to become a problem when we were going through a hyper growth phase. We were doubling our headcount every year. And we hadn\u2019t yet learned the lesson that culture needed to be tended to like a very intentional garden.\u201d<\/b>\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tCo-founder, Tan Hooi Ling<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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It marked the start of intentionally building the company\u2019s culture. Today, the 4Hs guide how employees should lead, collaborate and approach challenges.\u00a0<\/p>

Living culture through immersions<\/h5>

Grab\u2019s company culture is more than abstract values. It includes specific practices, such as what the company calls immersions. Grabbers spend significant time on the ground with Grab\u2019s driver- and merchant-partners, understanding the pain-points of their business and how they generate income through Grab.<\/p>

(Read more: Cutting down the time delivery-partners wait at food outlets<\/a>)<\/strong><\/p>

Chief Product Officer Kandal highlights immersions as a big part of Grab\u2019s commitment to stakeholders and consumers, and one of the most effective instruments to foster Grab\u2019s culture. [2:00]<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\u201cGrabbers would sit in a restaurant and time when the drivers arrive, making sure that our data science models, which predict when the food is ready, are becoming better.\u201d <\/b>\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tPhilipp Kandal, chief product officer<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Watch the full video to find out what makes the culture at Grab unique.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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