A safer
everyday for
everyone

Since day one, safety has been our priority. Today, as our platform grows to serve millions of consumers and partners, safety is more important than ever.

Data and identity security across platforms

We use best-in-class security frameworks and invest in technology to protect the data and secure the identities of our users.

Super secure payments
and transactions

We use best-in-class encryption to protect every transaction, leveraging two-factor authentication when possible. GrabPay is also PCI DSS level 1 compliant—the highest standard of security for payments.

A safer on-ground
experience for all

Grab is always on standby to ensure a smooth and secure experience. Measures include an in-app SOS button, trip monitoring during your ride, user verifications via selfie, easy access to food safety and quality reporting, and algorithm-based driving behaviour reports.

Our policies

These policies serve as our fundamental principles in creating a safer everyday.

Code of Conduct for Driver- and Delivery-partners

Code of Conduct for Consumer

Code of Conduct for Merchant

Code of Conduct for Supplier

Terms of Service: Transport, delivery and logistics

Terms of Service: Payment and Rewards

Terms of Service: PayLater

Terms of Service: Insurance

Privacy Policy

Awards and accreditations

  • Awards and accreditations
    Florin Awards 2016, Global Payment Summit
    Award-winning wallet security
    GrabPay: PCI DSS level 1 compliant
    The highest standard of security for payments
    ISO 9001:2015 Quality Certification
    First in the ride-hailing industry globally
Florin Awards 2016, Global Payment Summit

Award-winning wallet security

GrabPay: PCI DSS level 1 compliant

The highest standard of security for payments

ISO 9001:2015 Quality Certification

First in the ride-hailing industry globally

Read our story

Grab’s secure marketplace serves millions of everyday entrepreneurs across Southeast Asia every day.

Learn More

Grab Singapore
Forward Together

28 Sin Ming Lane,
#01-143, Midview City
Singapore 573972

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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.