Komsan Chiyadis
GrabFood delivery-partner, Thailand
A safer
everyday for
everyone
Since day one, safety has been our priority. Today, as our platform grows to serve millions of consumers and partners, safety is more important than ever.
Data and identity security across platforms
We use best-in-class security frameworks and invest in technology to protect the data and secure the identities of our users.
Super secure payments
and transactions
We use best-in-class encryption to protect every transaction, leveraging two-factor authentication when possible. GrabPay is also PCI DSS level 1 compliant—the highest standard of security for payments.
A safer on-ground
experience for all
Grab is always on standby to ensure a smooth and secure experience. Measures include an in-app SOS button, trip monitoring during your ride, user verifications via selfie, easy access to food safety and quality reporting, and algorithm-based driving behaviour reports.
Our policies
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Our policies
These policies serve as our fundamental principles in creating a safer everyday.
Code of Conduct for Driver- and Delivery-partners
Code of Conduct for Consumer
Code of Conduct for Merchant
Code of Conduct for Supplier
Terms of Service: Transport, delivery and logistics
Terms of Service: Payment and Rewards
Terms of Service: PayLater
Terms of Service: Insurance
Privacy Policy
These policies serve as our fundamental principles in creating a safer everyday.
Code of Conduct for Driver- and Delivery-partners
Terms of Service: Transport, delivery and logistics
Terms of Service: Payment and Rewards
Awards and accreditations
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Awards and accreditations
Florin Awards 2016, Global Payment Summit
Award-winning wallet security
GrabPay: PCI DSS level 1 compliant
The highest standard of security for payments
ISO 9001:2015 Quality Certification
First in the ride-hailing industry globally
Florin Awards 2016, Global Payment Summit
Award-winning wallet security
GrabPay: PCI DSS level 1 compliant
The highest standard of security for payments
ISO 9001:2015 Quality Certification
First in the ride-hailing industry globally
Read our story
Grab’s secure marketplace serves millions of everyday entrepreneurs across Southeast Asia every day.
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Komsan Chiyadis
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.
