Update on GrabWheels
Important announcement on GrabWheels eScooter Service
- As per the Land Transport Authority’s (LTA) announcement on 4 November 2019, it is prohibited to ride eScooters on all footpaths with effect from 5 November 2019. (Read more on LTA’s website here)
- In order to ensure full compliance with government regulations, GrabWheels has suspended its shared eScooter service.
- All existing ride-plans will be refunded in the next 30 days to users (wallet/debit/credit cards)
We seek your understanding during this transition period and apologise for the inconvenience caused. For any further queries, please reach out via our in-app help centre.
We thank you for your continued support and look forward to serving you again in the future.
What is the new LTA regulation on Personal Mobility Devices?
Under the new ruling by the Land Transport Authority, Personal Mobility Devices like eScooters will only be allowed on shared paths and park connectors. As of 5 November 2019, it is illegal for users to ride on footpaths in Singapore.
Please visit LTA’s website for more information.
Why can’t I find the eScooter option on my Grab app?
In order to ensure full compliance with government regulations, GrabWheels has suspended its shared eScooter service. We have recalled all eScooters islandwide and will be progressively removing GrabWheels parking lots.
What will happen to my Ride Plan?
For all users who have bought a Ride Plan, we will be offering a full refund on any outstanding rides within the next 30 days (wallet/debit/credit card). You will be notified once your refund has been credited.
Can’t I use GrabWheels on park connector networks or shared paths?
Unfortunately, GrabWheels will no longer be in operation in Singapore. We hope to serve you again soon.
Will GrabWheels be available again?
Grab remains committed to serving Singapore and will explore other ways to serve you with alternative active mobility options.