GrabShare is a ride sharing service where multiple groups of passengers can share a ride headed the same direction. This service allows passengers to save on fares, while providing more efficiency in time and income for drivers. From 18 July, there will be two options available on GrabShare:

Option 1. “Find A Ride Now”
Book with this option to look for a GrabShare ride immediately.

Option 2. “Looking for Other Passengers”
Book with this option for the most affordable fare. Give us up to 5 minutes to match you with other passengers headed towards the same direction.

We recommend the “Looking for Other Passengers” option as it’s the most cost-efficient option for passengers, and provides a better experience.

Under the “Look for other passengers” GrabShare option, you will have to wait up to 5 minutes after booking your ride before our system finds a driver for you.

Our system uses this time to look for other passengers who are heading the same direction as you, plan the most  optimal route, and lastly find a driver for the shared ride.

Don’t worry, even if the system is unable to match you to other passengers, it will continue to look for a driver for you. In exchange for waiting, you will be able to enjoy more affordable fares.

When using this option, please remember that you will have to:

1. Wait: You will need to wait for up to 5 minutes to match you to other passengers, before our system finds a driver for you.
2. Share: Your fare is more affordable because you’re sharing the ride with other passengers. We have also introduce the “Estimated time to destination” feature to help you plan your commute better.
3. Book the right number of seats: Please remember to input the correct number of seats when booking a ride.
4. Be on time: Your driver will wait up to 3 minutes on GrabShare, to ensure no delays for other passengers. After 3 minutes, standard cancellation or waiting fee is applicable. Learn more here.
5. Share the tolls: Additional tolls will be split among whoever is in the vehicle the moment the vehicle passes the ERP / toll gantry.
6. Be patient: Please be gracious about seating arrangements, and allow your driver to pick-up and drop-off passengers as per the sequence given by the GrabShare system.

We believe that this new option on GrabShare brings us one step closer to our vision of future mobility in Singapore, which is one that is shared, smart and sustainable. Since launching GrabShare in Singapore in December 2016, we have completed almost 38 million rides and helped to save more than 10 million kilograms of carbon emissions.

The Estimated Time to Destination is calculated based on the proximity of nearby drivers to your pick-up location, as well as your overall trip distance, including how much longer it will take when you share a ride. We believe that this new feature will allow you to have a better indication of when you will arrive at your destination.

However, please note that external factors may impact your actual arrival time such as road accidents, unforeseen road closures, or sudden changes in weather which impacts traffic situations.

We will constantly be improving these calculations in order to provide the best experience for all passengers.

You may bring one additional passenger on your ride. Remember to indicate the correct number of passengers before booking your ride. If you have children (below 1.35m), please book a GrabFamily ride. If you have more than 2 passengers, please choose a different Grab service.

As GrabShare is a ride sharing service, please note that you will be matched to other passengers throughout your journey. Our new Estimated Time to Destination feature will allow you to estimate* your journey duration before you make a GrabShare booking.

Hence, regardless of the number of stops (pick up or drop off) you make during your GrabShare ride, you will be able to reach your destination in time.

*This estimate is subject to real-time weather and traffic conditions that might affect your journey. If you are in a hurry, we strongly recommend you to book a JustGrab ride instead.

No, as GrabShare rides are optimised based on drop off destinations, you will not be able to change your ride destination once you have booked a ride.

If you need to change your destination, please cancel your booking and make a new booking.

Standard cancellation fee applies on GrabShare. If you cancel your booking within 3 minutes of getting a driver, you will not need to pay any cancellation fees.

However, if you cancel after 3 minutes, you will need to pay a $4 cancellation charge. For more information, please read here.

On a GrabShare ride, your driver will wait for you up to 3 minutes. After this 3 minutes, you will incur a $3 waiting surcharge for every 5 minutes. Please show up on time to your GrabShare ride as other passengers are waiting and your driver would need to seek their consent if he/she wishes to wait beyond the 3-minute grace period, or otherwise cancel your booking.

Please note that standard cancellation fee applies, read more here.

We’re sorry that this happened! We have processes in place to ensure that our drivers do not cancel on you.

In order to qualify for incentives, drivers are held accountable to their cancellation rate. We also reward drivers with a far pick up bonus. This all works in minimising cancelled trips from your driver.

In the event that this happens, you will be compensated with 100 GrabReward points and be automatically re-allocated with the next available and closest driver.

Please note that GrabShare is a ride sharing service where the sequence of pick-up and drop-off is determined by the app to provide the most optimised route for all passengers in the car.

You will not be able to request to be dropped off first. If you are in a hurry, we encourage you to book a JustGrab ride instead.

Please note that GrabShare is a ride sharing service where tolls are split amongst passenger was in the vehicle when the GrabShare driver passes through the toll or ERP gantry.

Scenario 1: If only Passenger A is in the vehicle, Passenger A will pay the ERP charge.

Scenario 2: If Passengers A and B are in the vehicle, the ERP charge will be split equally.

GrabShare (Look for other passengers) option is only available on minimum app version v5.52.1 – please update to the latest version of the Grab app here.